Del Webb Reviews

If you want a custom built home, find someone else, Pulte is not the builder for you!

Actually too early to rate some of these characteristics. My Field Manager was extremely responsive and trustworthy and that is the main element during the building process. Will have to wait to see how issues are resolved during the warranty period.

We wish we had hired an independent inspector to inspect the home throughout the build process. This would have caught a lot of the construction issues we are dealing with post-closing.

We are really disappointed that the quality and follow-up on issues has been so lacking. Our closing got delayed 3 times mainly due to quality issues (and very obvious stuff). We probably should have delayed it further for issues that were promised to be resolved after close (50% now resolved after 6 weeks) but they wore us down and had to vacate previous home. That being said, we do not regret our decision to come to our Del Webb community and will continue to be a thorn in the side until all is resolved.

Check very close on interior painting(doors), wall finishing.

Get everything thing in writing. Make your list write down issues with a good Description.

Del Webb staff members work hard to fix the problems created by the subcontractors. It would be better if the problems were eliminated before they arose.

When purchasing a home, we are often caught up in the joy of the moment. Time and time again, we view the models, bring friends and loved ones to get their reactions, hoping to make a purchase. Where we go wrong as potential buyers is that we forget to look at the overall construction and time spent in building our home. It is no surprise that when we do our walk through, we are caught up in the moment, just wanting to get in. The nightmare starts when we realize that there are so many problems, from leaks, poor installs, grout errors, poor paint matches, out of alignment windows, and just sloppy workmanship that we will spend the better part of 8 weeks stuck at home waiting for repairs that should have been done correctly in the first place. Listen and talk to others in Del Webb communities before you go with a builder who produces inferior builds. It's your home, make sure it is built with integrity. ... More

Don't deal with Pulte Mortgage

Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.

The quality and materials are above average and the value is well worth the price. The trust factor is not good. The sales and materials coordinator were very trustworthy. The building foreman were in too big a hurry and the subs made way to many mistakes. You would think they could build the same house over and over and not make the same mistakes, but they do. You can tell they get rewarded by the number houses built per month. Lot's of rushing to compete houses at EOM. Issues are ignored during building and the goal is to get to closing as fast a possible and let the warranty team fix the problems. The warranty team is doing a good job, but all of this could be better, cost effective and on time and under budget with just a few tracking changes. But, pretty much management does not want any feedback, they have this and they know what they are doing, and could care less about correcting the problems. The answer is it was designed this way. ... More

The house floor plan is great. The community is better. But the workmanship was not nearly as good as I had expected. The dry wall is not even, the vanity lights are not level. The vanity in the master bath is not square. The good news is that that customer service has been responsive. Although the problems have not yet been fully resolved six weeks after move-in.

Naturally “Purchase” was EASY but with that said, from that point forward even after closing, things were a nightmare! Especially dealing with Pulte Mortgage! A VERY LONG Process submitting the SAME EXACT DOCUMENTS TO 3-4 people 4-4 different times! We were within (1) day of Movers Contract and were about to lose thousands of dollars because we had not cancelled when we told Pulte that IF we were not approved by that day, we would most likely cancel our Home Contract with Del Webb Mallory Creek! Our mortgage was approved that afternoon! Then during inspection, our gas range was found to be damaged and were told by the Builder’s Rep that a new range would be put in by Friday after closing on Wednesday! When the new range arrived, we had not yet arrived to our new home, therefore my daughter came to be here at our house to let the people in that were delivering and installing new range! At the time, since the “new range” was in a box, she asked the delivery man if it was the same range as the range in the house! He said “no” but he thought it was an upgrade! The range was not installed that day but appointment was set to install the following Monday! By then, we were in our new home in Mallory Creek! The installers brought the new range from the garage and began to install when I asked them WHY the range was different! They told me they didn’t know and that they were just there to install! When they left, I called the Construction Manager and told him they needed to pick the damaged range up from my garage! When he and his helper came, I told him that the “new range” was a downgrade compared to the old range after researching both models on line! He then told me that it would take 3-4 weeks to order that same model and he would let me know when it arrived! 4 weeks later, my husband sent in a request to Pulte warranty asking for an update on the range! The young lady’s response was that there must have been miscommunication between us and their construction manager and the range that is currently in the house is the range that WILL REMAIN! There is almost $1k difference in the price of the old range and the current range and the current range has no upgraded features!Too, the construction manager told us and the us and the Warranty Department that the range was no longer available through Whirlpool and had been discontinued! I told the lady at the Warranty Department that was not satisfactory and supplied the Company with many Appliance Dealers that still had the item in stock and that I will be sending a formal complaint to Public Agencies in NC that Builders, Real Estate Agents etc., have to abide by! Too, we cannot believe that Del Webb Mallory Creek asks residents to sign a “Waiver” to protect THEM from Lawsuit if you use the amenities and you get hurt! MY HUSBAND HAS PURCHASED 3 Homes in Del Webb 55+ Communities and has never experienced these things! We are here in the Community and our neighbors seem to be great but I would never recommend dealing with Pulte Group! Had that “new range” been installed on that Friday, I would not have known that instead of the UPGRADED Range listed with the home! And now that we’ve closed, they’re still trying to rip off a almost 90 year old! I’ve been informed today that this issue has been sent further up the chain ... More

Closing week was a mess and not a good experience. No one was on the same sheet if music and several issues got thrown at us last minute. I would never buy another Pulte Home and the biggest reason is because of Pulte Mortgage and Pulte Titling. Lastly, the sales Manager was just very unprofessional.

DO NOT TAKE any Del Webb answer at face value. Constant vigilance of their actions is mandatory by the buyer. Blue tape items were not fully completed even though they were stated complete. Pre-closing inspections should be done by trained inspectors (my mistake) and should take at least a half day. Buying quality surveys should never take place 1 -2 days after closing. Earliest should be minimum of 30 days. Successes and faults can not be properly assessed after 1-2 days.

The builder seems to have a strategy to do the lease amount of quality building that they can get away with. If the buyer doesn’t find a problem neither will the builder. The buyer will finally get tired of trying to get things done right and just accept what they get and move on.

Overall we are very disappointed with the low quality of materials like cabinets, and baseboard and low quality workmanship on cabinet install/repair, texture, and painting. We also own a home in Sun City Mesquite that was completed in 2021 and were expecting the same level of workmanship and materrials and the new home we closed on Nov. 5th 2025 is significantly below the quality of the home finished in 2021. We are about 3 months after closing and there is still asignificant amount of reqork to be done. The texture on the walls inside the house needs to be completely redone and we are still waiting for that work to be completed. The painters/texture people have been to the house twice so far but only to do some light touchup painting. We are scheduled to get the texture work redone later this month but the fact that we have to get it done and the impact on us is significant. I hope they can get the job done right this time but honestly I have serious doubts they can. Also, the cabinets have had a number of issues and they have been to the house twice and yet the quality of the cabinets themselves and the workmanship is sub standard in my opinion. They are scheduled to come out again but I again doubt the issues will be resolved to my satisfaction, we will see. There have been and still remain other issues but I am especially concerned about a crack in the ceiling in the living room and was told we should wait until later in the spring to see if it gets worse before they repair it. So now we have to wait until later this spring to even see how bad it gets before it is repaired and once again at significant inconvience to us. While I appreciate the willingnees to stay engaged to resolve the issues these are issues that should not be there in the first place. ... More

Some people were very unwilling to help with issues and questions after closing day.

You have to work to get things right.

Lesson learned: Never sign closing documents assuming the builder will complete promised repairs afterward, even if you're acting in good faith. We were assured that all identified repairs had been finished, but several were not. Additionally, the project manager claimed that our oven's intermittent ignition (turning on and off every 5 minutes during baking) was normal operation. However, the manufacturer later confirmed this is not normal and may pose a safety risk. It's disappointing that, two months after closing, we're still working to resolve issues that should have been fully addressed—and that we were explicitly told had been addressed—before we signed. ... More

We really love the home design of our home and Alex is a great project manager. However, the quality of the workmanship is below average across the board. The electrical contractor, in particular, was horrible. We had many issues with their work during construction and continue to find electrical issues now that we live in tbe house. In addition, nearly all walls are not plumb and none of the corners are 90 degrees. This causes a lot of issues when doing projects such as closet and pantry upgrades. In general, I feel like the workmanship of our home is sub-par and feel like we will have multiple issues to deal with as the home ages. Not very confident in the Pulte quality build process. ... More

I have a window blind that has not worked, new construction, since the day I moved in. My construction manager, Steve, told me that he knew it was broken before I moved in. It's now almost 2 months later and still not fixed! He wanted me to give him a good review in the beginning so I did. But after that I have not heard from him once. He passed my name and problems off to someone else who then passed them on to someone else. The last person, Sheree, has been trying to help but it's been a very long process with not much success. I have waited at home 4 different times for a total of 15 hours for these people to fix the blind and it's still not done yet! I've been given 4 different dates of when they would be here to fix it and they have not showed up for any of them. There's always some excuse what the problem is. I'm waiting to receive communication, which is very slow, on 2 other issues about how and when they will be resolved. I'm not very happy with their service and I feel like the quality of the home is average, not really anything above that. ... More

The concept of KR is good, the execution is cookie cutter. Poorly designed spaces that defy logic. Cheap cost cutting measures leave a new home owner with a bad taste in their mouth. Sure hope the lifestyle is worth it.

Fun experience ,walker was great

After moving in and finding several problems I have been unuble to get any response from emails or -phone calls for 8 weeks to the contractor in charge of this house and then email to Pulte Warranty 3 weeks ago STILL NO RESPONSE VERY DISAPPOINTED