Del Webb Reviews

Get a home inspector. Too many residents have compliments.

The entire Pulte team was professional, courteous and customer friendly throughout our buying process. Thx guys !!

Buyers should keep an open dialog between the sales team and their field manager.

Before they had our money, the salesman and general contractor were great. Three weeks after we moved in we had a storm and discovered multiple leaks and ceiling damage. The builder is refusing to fix anything because it is wind driven moisture (there was little to no wind).

Looking forward to experiencing all the Del Webb community has to offer

The treatment of the seller and the builder has been excellent, the compliance of the company is excellent.

From the start everyone we dealt with at Del Webb and Pulte were very helpful and professional. This home is the 6th house I have built over my lifetime. Without question the best home building experience we have ever had. Now that our house is built we love it. We had a couple small problems that were dealt with immediately. I would highly recommend this neighborhood and this company.

At our initial meeting with our field manager (Andy S.) in August 2020, he assured us that he would provide weekly updates as our house was being built. We received "weekly" updates on 9/4, 9/18, and 12/18/2020. We would have to ask questions several times before receiving any response. We would often receive no response at all. When we would raise issues, Andy would often respond "I'll take care of it" but not follow-up and actually do anything. We ordered Pulte's kitchen appliance package and upgraded the cooktop from gas to electric. We had no appliances at all until about a week before closing, and when they were finally delivered, they "installed" a gas cooktop even though there was no gas supply because we had upgraded to electric. The electric cooktop was finally installed about a week after closing. There were still several other open issues at closing, but we had to close anyway because we had so many other deliveries scheduled around our closing date. All of the appliances that we had ordered ourselves (not from Pulte) arrived as promised the day after closing. We were told that we had to work through our field manager on any issues for 30 days after closing. We continued to send emails and texts about our ongoing issues for those 30 days with absolutely no response from Andy S. We are now working with the Pulte warranty people, and still waiting for results. I have bought several homes over the years and never had an experience as bad as working with Pulte. ... More

Stand behind their work.

Time frame for build takes about 7 months, so be patient it will all be worth it.

Jennifer was great about interacting with us. When the home was being built we lived out of state so our adult children over saw everything about the build and Jennifer made sure we were all,on the same page. BTW our kids did a stellar job! We love our home! ♥️

Carefully look your home over.

The "Options" part of the sales process felt somewhat "high pressured", The Design Center coordinator was very professional... There seemed to be some confusion between Sales and Design as to what was an available option and/or included. Once Our Project Mgr. took over everything went seamlessly....he was professional, always in touch, quick to respond to our questions, and very thorough during the "walk thru"

I lived out-of-state for almost all of the building of my new home! However, I was informed, weekly, of the progress by the field manager! I knew that I would have a great home, based on the methods used by the Del Webb builders - and, Del Webb's reputation! I have what I expected - a great new home!

People you work with are nice. However, they contract all work out to third parties. No one oversees the quality of the craftsmanship. We moved in and have have three pages of instant repairs needed. Tile is hollow and crooked, walls are crooked. Off my three inches on top and one on bottom. Worst stucco job ever. And, make sure you check the list of your upgrades to make sure you got all of them. They did not put in our smart home features at all.

It was a good experience and the company met all the deadlines. The only challenge that I have had is that the electric company placed the electric line through the sewer line. The result was that the home flooded when I ran the dishwasher, washer and shower together. The company response was immediate and thorough. Currently in the repair process and pulte has paid for everything and promised to make my home exactly as it was when I moved in.

My first home-building experience went very well. The construction manager kept me informed, since I was 1500 miles away. I only wish there had been pictures of the various stages of construction, but that's just me. However, once I had signed for the house, the service request process is incredibly unresponsive and slow.

Easy to work with, meet their delivery of the home time line

They are receptive to answering questions and going over the details during construction.

We love our new home and have had a positive experience from start to finish.

While teh overall experience was great we did experience with some very poor workmanship with the pastering of the drywall. Throughout the home is was evident that who ever performed the wall finishing SKIP TROROWELING TECHINQUE was Terrible. This was pointed out to our field supervisor who took immediate action to refinhish the poor workmanship. Naturaly there were other issues which we considered minor compared to what I just mentioned. In summary the issue has been corrected.

These homes have nice design factors.

The whole process from selection of style, lot, add-ons to completion was stress free. There was a steady stream of communications and progress reports. We made the right decision to live and enjoy Britton Falls.

What stands out the most is the attention and responsiveness of the entire team as we moved through the process from our initial consideration of purchase to close.

Our project manager kept us informed all along the way. The house turned out just as we have hoped. Thanks for everything.