Del Webb Reviews

From sales (Darren), construction Jacob, was very professional and willing to assist and facilitate the the stressful experience into a joyful one. Jacob for example would send weekly updated pictures of the progress of our house. Thank you so much! I most certainly would recommend Del Webb to my friends and families. Thanks again Del Webb!

Process was made very easy, although the selections at the Design Center are very limited and very expensive.

Customer Service is excellent. Very transparent

Realizing that this is not a custom built home, the builder could have been a little more flexible. For example, I wanted to upgrade the paint( very low grade) both exterior and interior. The answer was NO. I wanted the builder to not assemble the master closet shelving, the answer was NO. Didn’t know that my garage was not going to be finished until a month before closing. The Sales rep was a nice guy, but he made several mistakes during the build and didn’t offer certain option that we could have purchased. There were other issues as well. It wasn’t all bad and they did do certain things right, but there is definite room for improvement and the leadership needs to understand customers needs. ... More

mostly excellent with a couple of blips here and there.

We bought into DW for the lifestyle and amenities A+

We absolutely love the Del Webb Bexley community. Overall, the build experience was great, Pulte mortgage process was terrible and the after close warranty process has been mediocre.

Quality home, caring people, great community.

Love the home...solidly built. However, having some issues with uneven floor tiles and am in the process of repairing/replacing these tiles. Hopefully will get rectified soon.

We bought a spec home, so it was designed by the Pulte design team. They did a wonderful job. The home is beautiful inside and out. Pulte has been friendly and responsive.

This was a good experience, sales people was very experienced and helpful, very patient. Building contractor was very thorough and kept me well informed. Communication was a must and he was very upfront with any issues and solutions!

Pulte builds these homes as quickly as possible. They use multiple contractors with little supervision. The Pulte Representative is responsible for overseeing every element for approximately 30+ homes. An impossible task. In my case, the wrong fireplace was installed, the wrong countertops were installed, light fixtures in the wrong place, damaged dishwasher installed (and installed improperly), trim kit left off of oven, 200+ items on walk through punch list...

After spending 500K the homeowner is forced to get a independent inspector to find all the mistakes and required corrections that should be done by Pulte.

Overall pleased with the house. The community at Anthem is super. Great atmosphere.

How the house was built and finished. We love our new home

From the first moment we entered the property Ronda was there to greet us and guide us through the buying process. She was able to answer all our questions and anticipate what we needed to know in order to make smart choices in picking our amenities. Kevin was so helpful in answering questions about the build and the products used to assemble our home. We moved in a month ago it are so pleased with the finished home. It really exceeded our expectations. I would highly recommend Del Webb. They build a great home for a very reasonable price.

Up grades are expensive. Cable tv has to have a outlet at every location you want a set all is not wireless. Field managers are very helpful.

The whole experience was exceptional. Our salesperson, Rob, answered all of our questions until we met Tom, our Builder Supervisor. Tom has excellent communication skills and kept us apprised of potential delays or concerns. Even after we closed, he continued to help us with our home. It was a great experience throughout the process.

Thanks to sales personnel and project manager. We love Stone Creek.

We were given comprehensive updates and all our requests were met quickly. Great follow up after we moved into our home.

The quality of paint used is not good had to repaint interior before I moved in. Also Sheetrock was not prepared as should , had to have many areas repaired. More attention needs to be paid to detail. Cleaning leaves a lot to be desired. Chris was great to respond and was great to work with.

we are disturbed that the finish work is not up to par. The painting work was terrible. They painted over red mud, missed lots of spots, They planted sod over scraps of roofing shingles so the grass was not growing. We went out and grabbed sod from a pile in the street and fixed this problem ourselves. Took 8 weeks to fix a problem created by Pulte Mortgage people that would have only taken a couple of minutes to fix.

Priority for builder is to close quickly. Quality of most trades subpar. Countless workmanship issues. Wood planks gouged and scratched, tiles chipped, cabinets damaged - all had to be identified by owner. One mirror almost fell because it was mounted with only mirror clips which were screwed into drywall, not studs - potential safety issue. The list goes on and on. Be prepared to clean your floors - wood, carpet, and tile after closing. Follow-up on issues is very, very slow.

Overall I love it here! The staff and workers are very nice and accommodating. The community is beautiful and the neighbors are all like family. It’s a very safe community with so much to do. The warranty part is questionable. A/C quite working two weeks after I moved in and they were here that day to fix it. Great job! The toilet was leaking and they were out the next day to fix it. Great job! The refrigerator iced up two days after they finally delivered it ( more than two months after I moved in) and they said they can’t make it here for almost three weeks. That’s not acceptable. I’m still waiting to hear about my brushed nickel accessories that do not match and a few other things that are not what I consider an emergency. These are not things that would make me change my mind about moving here but they do need to improve in this area ... More

A quality experience from beginning to end. I would highly recommend.