Del Webb Reviews

This is the 4th Pulte home I've lived in. We went with Pulte because we've always had pretty good luck with this builder. Sadly I haven't had a good experience with this home. Everything was behind schedule by months costing us a lot of additional money. The workmanship was shoddy. I'm still finding glue and paint spots on the floor, cabinet mitered corners are an eye-sore, it's hard to get hot water in the kitchen, the cabinets were full of sawdust when I moved in, the edges of some of my doors are chewed-up, just to name a few issues. I brought it to the attention of the staff and the only response I got was that's just the way it is. (and Covid, lack of workers, etc... excuses for the reality of over-selling in a hot market). This reminds me of when Pulte got kicked out of Michigan years ago for building violations. Bottom line, I have a home to live in and I have to make the best of things, but I'm disappointed with this experience. ... More

Craft workmanship absolutely horrific and rushed into the closing process into a home that was not even remotely close to be moved into. It’s been six weeks since closing and we still have a multitude of craft coming through to try to fix the inadequacies associated with extremely poor workmanship. Also equally as important, the workers in the area that are working on other homes are very disrespectful and continue to blast their music at a decibel level that can be heard inside the home. This is an absolutely horrible situation.

Lots of surprise cost that are NOT included and NOT disclosed until you are in home. Once you close you will never hear from anyone. Warranty issues left for months...still waiting! Wrong info and no one will take responsibility. Original Sales Gal was great and then moved.....

The home buying process was okay considering the current market conditions. It was annoying to have information (contact info) given to Del Webb’s list of venders for items like financing, insurance, etc. Responsiveness was poor during the building process, a returned phone call / email should be standard not the exception. The quality/ workmanship of the home is not near what is expected, even for a “track home”. Pulte is a large money make machine and it is apparent a quality product is not a priority. The response to issues is reasonable. However, it should not be considered standard practice to close now and “fix it later “. It is a huge inconvenience to fix poor quality and poor workmanship after the purchase. It appears that the builder will be fixing issues during the entire one year warranty period, afraid of what will happen and the response after one year. ... More

Quality control definitely needs to be improved. I became the defacto project manager inspecting the house and identifying all of the issues needed to be corrected. I closed on the house even though the refrigerator needed to be replaced, the sink was defective, and the rear lawn was partially dead. Multiple instances of paint were left all over the floor (that were addressed prior to close). However, the kitchen shelves were not cleaned nor were the top of the windows. After previously building four homes, it was obvious to me that the entire construction staff rushes to get the job done without proper time, oversight and attention to quality. ... More

This is our 2nd Pulte home in Del Webb. The 1st one closed 11/20. This one code 5/22. Quality has declined significantly! We have almost 100 items on our punch list. 2 months after closing there are still over 50 open items. Also, Pulte title people were extremely difficult to deal with!

We were told before signing a contract that we could put a pool table on the second floor (lie). Our original closing was 30 March, but the house was far from complete and all the engineered hardwood floors were damaged from paint and spackle and needed replaced. There were numerous problems, but we closed on 12 May. Pulte has been good about fixing the numerous problems, such as the island cabinet damage, no blind on one window, leaking faucet, outer garage wall not sealed from outside, GFI not working. The drywall lines look like a 10 year old did them. There was saw and drywall dust caked on every door/window frame. I pulled down the vents and filters and almost an inch of dust came down from both. The HVAC unit in our attic had enough dust to fill a 20 gallon shop vac. ... More

Our salesman Allen, was very knowledgable and helpful and made the buying experience a pleasure. Once we moved to the construction phase, the problems began. Poor quality and workmanship was very evident from the beginning of the build. After closing, it's hard to get Del Webb to repair items. You should be excited and happy to move in to your new home but with Del Webb it's more of compromising and settling.

Not enough attention and explanation given to detai ls of home and property purchased.. an extra person is needed besides sales to go over fine details in the building and extras in that phase of picking out all the add on's. A great deal of money was wasted on your part , by installing goods before house was in final stage.

The staff I dealt during the purchase and construction processes were always very professional, polite and responsive, although they did not get into the level of detail I hoped for. The initial purchasing process was good, but it was not stressed that choices to customize would be almost nonexistent. I was shocked at the design studio when there were almost no choices (everything was gray, beige, black or white) to customize my new home’s finishes. During the actual construction I discovered that absolutely no changes to the actual house could be made no matter how minor. These left me very frustrated. Once I moved in, I found the finish work was very poor and the materials (from bathtubs to fixtures to the garage door opener) were the cheapest available despite the very high price tag on the house. I am learning to not look too closely and accept it for what it is - a very quickly built cookie-cutter house using the least expensive processes, materials and contractors. After six weeks in my new home, there is already a crack developing in my living room wall, along with many other issues. The responsiveness to these issues is almost non-existent. Emails and phone calls go unanswered, with emails having to be resubmitted before I get an auto-reply that someone will call me in 48 hours, which has never happened. I built with Del Webb to become part of a community and I am happy to say this is a great community. I will eventually learn to lower my expectations about the structure I live in, and will continue to meet wonderful people and enjoy my time here with the many events and activities available to me. ... More

Poor attention to details. Sloppy finishes. House was delivered dirty. Our issues were ignored.

Builder was not customer friendly

The level of overall communication during the construction process and also the follow through on commitments to resolve issues was very disappointing and in many cases non-existent. It’s a nice house, but issues remain.

Many issues will left unresolved I truly feel the home is not finished

I feel this is a quality home but they closed too early there were a lot of things not finished or not cleaned properly

I love my home don't get me wrong. The quality of workmanship is gone. I've been here for 2 months & my cabinets have fallen apart. The concrete front porch is cracked so badly that it needed to replaced before I moved in. Filling the broken chunks of concrete makes both the front porch & back patio look cheap & worn out. For how much this house cost, everything should have been perfect. I can't believe some things passed their inspection because they didn't pass mine--like crooked window trim, missing paint or paint where it shouldn't be (like on windows). Also what's shown in the model is not what you get. The models need to be updated to reflect included product availability. ... More

My Sales Representative was exceptionally helpful throughout the whole process and my Construction Manager was beyond exceptional.

Poor workmanship interior of home, dishwasher does not work, poor lawn. Etc..

We are still waiting on matching windows. We are waiting on screens. Some windows have 6 pane grids, some have 4, some have none. Don't match, upper and lower. We do not see variety grids on other homes. Don't know why HOA/ Architectural Review Committee allows errors as such when they are sticklers on remodel application. Sloppy work. Had styrofoam in icemaker. Had plastic wrap INSIDE disposal. Fixed myself. Sink still does not drain well. Sink drain pipe slants INWARD. Gouges in garage concrete, they "will" fix. No magnetic catch on shower doors. They "will" fix. Front, garage door and back door did not have good closure, fixed myself. You could see daylight. Microwave surround and range vent hood had scratches/dents. Replaced by Whirlpool. They are working too fast and not learning from past errors. The dryer vent was corrected before we arrived. Garage overhead door is cheap, noisy. We had requested all brushed nickle hardware, faucets. Sink was chrome. Replaced myself. All quality cupboards/drawers these days should be soft close. Windows should be tilt-in so you can wash them. Ask me again in 2023. ... More

After our purchase and final walk through we found some issues we didn't see during the final walk through. Our bad, I admit. But when they are clearly the result of poor workmanship/installation/attention to detail, they should still be corrected. All we got was "you should of noticed it during your walk through"

The sales and design agents were outstanding. However, the home project manager was severely lacking in basic communication and follow-up. Timelines were promised and missed at every step. Punch list items were not completed on time or as promised. The community is outstanding, but the home building phase is poor.

While we give low marks for responsiveness in general this should NOT be a reflection of our project manager how was excellent

It was very hard to get timelines, status of close date, status of our home, why homes bought after ours were closing weeks before us, etc from project managers. Difficult when we had three project managers. Lack of response when work orders submitted for problems with the house. Final home will be beautiful, when problems resolved. Floor plan is perfect for us.

Pulte is not a custom home builder, they build spec homes. Some options were not available to us because of problems with suppliers. Biggest disappointment was with communication with project manager. Currently dealing with items on repair list.

Do not close on your house until EVERYTHING is complete. Do a in depth inspection. Look at the molding, check the dryer vent hookup, check light fixtures, outlets, etc