Skip main navigation

Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9785 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9785 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

The many years of experience in the building industry and all the locations.

  • Anonymous
  • Verified Homebuyer
  • April 08, 2021
  • Aubrey, TX

Del Webb builds a beautiful community. Management is outstanding as are the staff who manages their facility. Thank you Del Webb!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How they respond to any question or request.

  • Donald F.
  • Verified Homebuyer
  • April 08, 2021
  • The Woodlands, TX

Their superintendents are the best. They know their job.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Well design homes in landscaped settings

  • James S.
  • Verified Homebuyer
  • April 08, 2021
  • Greensboro, GA

Well design homes in landscaped settings

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Del Webb - Overall a great experience.

  • Craig H.
  • Verified Homebuyer
  • April 08, 2021
  • Rancho Mirage, CA

Overall a great experience. High point was the house is great. Low point I bought the solar panels and it has been a complete nightmare. Tesla originally said 1-2 weeks after docs received. Going on 6 weeks. No closer now than when I first moved in. Sours a lot of the experience.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Mediocre experience.

  • Nabil B.
  • Verified Homebuyer
  • April 08, 2021
  • Spring Hill, TN

We experienced constant delay in the building of our house. The workmanship is substandard possibly due to the workers doing their tasks in freezing conditions and in the dark due to lack of power, which was not turned on until the last couple of weeks of the project. The materials used to build our house are of cheap quality and since we moved in we have been identifying problems and upgrading some of the items.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Del Webb - Kit in sales was excellent as always.

  • Maria K.
  • Verified Homebuyer
  • April 08, 2021
  • Land O' Lakes, FL

Kit in sales was excellent as always. We always appreciate his knowledge and professionalism. Brice in construction was also great. Responsive to all our requests and promptly addressed all our concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good home buying experience, start to finish

  • Anonymous
  • Verified Homebuyer
  • April 08, 2021
  • FLORENCE, AZ

From our sales associate to our field supervisor, the team was very informative and helpful. The home buying experience was positive, from start to finish.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Experience

  • Stephen C.
  • Verified Homebuyer
  • April 08, 2021
  • Port Saint Lucie, FL

Our experience from sales through closing through customer care has been seamless, professional and pleasant. Could not ask for more.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - I love my beautiful new home and the amazing community!

  • Beth L.
  • Verified Homebuyer
  • April 08, 2021
  • Summerville, SC

I love my beautiful new home and the amazing community!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They put a floor receptible in the floor that was supposed to be under the couch. It is over in the middle of the floor and can't be used for anything! Not only can it not be used...it looks awful in that location!

  • Anonymous
  • Verified Homebuyer
  • April 08, 2021
  • Bluffton, SC

workmanship of this house is very poor. Move in week was mentally stressful as there were so many things left to be done for me to be happy and to sign off. House is about $100k to $15k overpriced for what we bought. Staff is responsive when i call.

Del Webb responded:
While we are glad to hear that our team has been responsive to your calls, we are sorry that you are unhappy with your new home. We would like to learn more so we can address this situation accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Del Webb - We were not expecting to buy new when we started this venture

  • Neil B.
  • Verified Homebuyer
  • April 08, 2021
  • OCALA, FL

We were not expecting to buy new when we started this venture but we found ourselves having to move quickly after the sale of our existing home. Fortunately there was a quick move-in home available and it had 99% of the features we were looking for. Unfortunately the one feature we would have liked added the contracting team didn't have availability to do for us (epoxy the garage floor), and this was the only quick move in for us to choose from. But the process for purchase was smooth, the site manager met with us and took his time to walk through giving us plenty of opportunity to check out ...

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - The workmanship, materials and responsiveness were all shoddy.

  • Neil F.
  • Verified Homebuyer
  • April 08, 2021
  • Bluffton, SC

The workmanship, materials and responsiveness were all shoddy. We still have many issues that have not been corrected nearly 2 months after closing. We are not happy and frankly if we could go back we would purchase from a different builder.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

Overall cleanliness and beautification of the prpperty

  • Jerry C.
  • Verified Homebuyer
  • April 08, 2021
  • Griffin, GA

Overall the move has been pleasant A friendly safe neighborhood Most of our needs have been met

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Our sales rep and our construction supervisor

  • Laurie S.
  • Verified Homebuyer
  • April 08, 2021
  • FLORENCE, AZ

Homes are a great value and community is fantastic. However, the quality of the materials and workmanship is sub standard. There is an apparent lack of pride in workmanship.

Total Score 5


Quality 1

Trustworthiness 5

Responsiveness 5

Pulte and Del Webb only care about closing the deal

  • Stephen B.
  • Verified Homebuyer
  • March 31, 2021
  • Albuquerque, NM

They care about closing the deal. They do not care about you, your home, or about honesty and integrity. Their employees are dishonest and insincere. The company is cheap and will always choose their profit over the quality of the product they deliver to you. Really lackluster customer service by corporate employees who are experts at complaint deflection, redirection and excuse making.

Del Webb responded:
We are so disappointed to hear that you do not feel valued as a customer and have not received excellent service from our team. We would like to look into this situation so we can address it accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

No flexibiliiity in chosing some finishing options

  • Stanley P.
  • Verified Homebuyer
  • March 28, 2021
  • Greensboro, GA

My main problem, homes are sold for older owners, the Martin Ray single level design has a wood pull down ladder to reach the air handler, the filter needs to be checked routinely, the ease of pulling down a wood constructed ladder vs a aluminum ladder to get to the unit is significant. For what you pay wood should not be used or there should be a aluminum option.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

He was very professional and friendly. He addressed any issues I had in a timely manner.

  • Susan S.
  • Verified Homebuyer
  • March 25, 2021
  • Griffin, GA

He is a great asset to Del Webb. His homes are beautiful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

builder representative relation

  • Christopher L.
  • Verified Homebuyer
  • March 16, 2021
  • Aubrey, TX

the builder representative relation and interaction as the building was in the building stage from foundation to completion and after. Our Rep. quick to follow up and paid attention to detail. Doesn't "shine you on" like some do. Heads up individual

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Attention to detail and project timelines even during pandemic

  • Ronald P.
  • Verified Homebuyer
  • March 13, 2021
  • Saint Cloud, FL

Excellent sales professional and project manager

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Insulation

  • Lana F.
  • Verified Homebuyer
  • March 12, 2021
  • Aubrey, TX

During the ice storm and without electricity my house never went below 62 degrees.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Anthony, our Field Supervisor, from drywall thru completion did an excellent job. We were very fortunate to have him overseeing our project

  • Dana Y.
  • Verified Homebuyer
  • March 12, 2021
  • Buckeye, AZ

The overall experience was very good. Time of construction took took a few weeks longer than projected but with Covid 19 that was expected.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Helpfulness, quick response and knowledgeable

  • Daniel M.
  • Verified Homebuyer
  • March 11, 2021
  • Plainfield, IN

The process was quicker than expected and they kept us on pace to meet the deadlines. I wish there where a few more options on finishes.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - As a first time builder, I was very happy with the experience.

  • Karen M.
  • Verified Homebuyer
  • March 11, 2021
  • Fishers, IN

As a first time builder, I was very happy with the experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte pays attention to the hidden details

  • Oren M.
  • Verified Homebuyer
  • March 11, 2021
  • Georgetown, TX

Was most impressed with the internal build quality. Sealant caulk is applied where the frame and concrete slab meet. All wiring and plumbing frame pass thru's are sealed with expansion foam. This helps prevent pests from traveling thru out the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Very quick in responding to questions.

  • Anonymous
  • Verified Homebuyer
  • March 11, 2021
  • Port Saint Lucie, FL

Very quick in responding to questions.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5