Del Webb Reviews

Our builder, Dylan, was great to work with. He was very thorough and responsive. Our sales person, Mark, is also great. We are having issues to get connected with the services available at the clubhouse and working with First Service Residential. Part of the issue is that Pulte Mortgage did not include my wife when they submitted our information to FS Residential which is making it difficult to get her signed up for the training. We have a call into Pulte Mortgage to see how to get this corrected. A similar issue has also resulted with the bank now handling our mortgage as one again my wife was omitted for access. ... More

Mark was very responsive and kept us informed of house build stages. Always answered our questions quickly. Made home buying process very easy to follow

Our house is a solid build but over priced. The build process was efficient. We were unhappy that we were not allowed to change any of our choices even less than 24 hours after we made our initial selections.

My experience with purchasing a Del Webb Pulte home has been phenomenal. Every staff member from construction, front office sales to mortgage lending have been supportive and attentive. I felt like I was there only client.

Great experience from sales to close

From beginning to end the process of buying at Dell Webb was extremely easy. The people who were friendly professional, and gave me a warm welcome. I enjoy living here.

Outstanding sales person, terrific construction manager, and very good after construction support

Both Jason who is our project manager and Scott who was our sells person were great to work with and we’ve had no issues at all .. the house is great!

There isn’t much good to say. 55 and older community that has steps, crappy work, and products in the home. I could go on but I won’t because you don’t care.

Josh our construction manager went above and beyond during our walk thru. Fixed small details that made a big difference to us. Very impressed with his customer service.

The purchasing, closing and move in process was exceptional. Everyone was very friendly and helpful. The only negative is working with PULTE Mtg. Co. The entire process of getting mortgage approval was horrendous. The mortgage payoff process was the exact opposite. That went smoothly and we were walked thru the process by one of the PULTE people.

Your buying a lifestyle, not a custom, or quality home! Lifestyle is a ten, quality of painters, electricians, skilled labor is a (1) Embarrassing finishes!

Thus far, I have been very pleased with the entire building process from start to finish. I appreciated how I was kept informed throughout the build, not only with updates, but with accompanying photos of the home. Now that we are settled in, Pulte has been very responsive and quick to address some of the minor post closing issues that have arisen.

from the beginning I was pleasantly surprised. Bob was great to work with and kept me up to steam until Trevor took over. I'm not sure if I was just lucky with the people that handled my buy/ build but they were awesome. If you read this review and can request your people ,, there's your go to guys.

Pulte mortgage had our loan for a month, than sold it to a company we’ve never even heard of! That’s ridiculous, we trusted them with our home buying process because we thought they were an outstanding choice, but we found out after making our first house payment, they just needed us for their numbers and then sold us to the highest bidder! Not happy and considering refinancing with our credit union like we originally planned now! Del Webb is awesome, it’s Pulte we have the issue with! Winnie took great care of us and the rest of the Del Webb staff as well!

Everyone we worked with was very professional. Always answered all questions. The entire process was very pleasant to work through. Highly recommended Dell Webb!!!!

The garage door still does not function properly, yet I continue to receive notifications stating that the repair has been completed. This issue remains unresolved. Additionally, the window screens are extremely loose, allowing insects to enter the home. A bathroom floor tile was cut incorrectly and installed anyway, leaving an unfinished area with no tile behind the toilet. The master bathroom shower leaked water onto the floor, creating a serious slip-and-fall hazard. While this issue has been mostly repaired, it should never have occurred in a new home. The drywall workmanship throughout the home is unacceptable. Once the walls were painted, the seams and joints became highly visible, indicating poor finishing and quality control. There are also several floor tiles that are uneven and raised. To further add to the frustration, I have been unable to synchronize the garage door opener with either the installed opener or my vehicle. A work order has been open for more than two weeks without resolution. The flange at the bottom of the dishwasher is incorretly installed and makes a horrible sound with opening/closing the dishwasher. Not repaired yet! It's a simple repair - just not done. There were other issues too many to list. Overall, the quality of construction, attention to detail, and responsiveness to warranty concerns have been extremely disappointing. Based on my experience, I would not purchase another home from this company and cannot recommend them to others. ... More

One of the best homebuying experiences I’ve ever had having bought over 10 homes. Sales person and project manager were great to work with communicated well and very responsive. However, I did not like the process of the Pulte Mortgage part. I would highly recommend using your own mortgage company and buying through Del Webb.

Very Happy w/ Home, and flow up on Warranty Issues, but they cannot figure out why we have standing water at Rear of Foundation

Just moved in. Not even unpacked yet

Our experience purchasing our new home with Del Webb and Pulte Homes has been outstanding from start to finish. The sales office team was professional, organized, and extremely helpful throughout the process. They provided all the information we needed to confidently make our decision and were always available to answer questions. One of the features we appreciated most was the excellent online tools provided by Del Webb and Pulte Homes. These tools allowed us to easily monitor every stage of the purchasing process as well as track the progress of our home's construction, giving us confidence and peace of mind along the way. The construction process was very transparent. We participated in detailed on-site reviews with the construction foreman at key milestones, including a comprehensive walkthrough of the interior wiring and plumbing before drywall installation. These reviews demonstrated the builder's commitment to quality and attention to detail. The quality of our new home is first-rate. During our final walkthrough, only a few very minor touch-ups were identified, which speaks volumes about the craftsmanship and care that went into the build. Since moving in, we have only needed two minor items addressed, and both were corrected immediately by the Del Webb/Pulte team. Their responsiveness and customer service after closing have been excellent. Overall, we are extremely pleased with our new home, the community, and our entire experience with our first Del Webb home. We would highly recommend Del Webb and Pulte Homes to anyone considering a new home purchase. ... More

My Realtor, Betty was amazing. I’ll stop there. The gentleman I started out with was unreliable and very incompetent. He is no longer there. My second builder never answered e-mails and my concerns were never addressed. I still have multiple issues, resolved for the walk-thru but have happened again. I will not refer Del Webb community’s to anyone in the future. Grounds are unsafe for us, garage area is unsafe with multiple falls being reported to the powers that be. I have wonderful neighbors and that is a big plus!

Adam was most helpful and professional in helping us select a new home. He was extremely knowledgeable of his available inventory and was able to find the perfect house to fit our needs.

Everyone I had contact with was very professional and helpful.

We had problems selling our previous home and Janet was patient and understanding of the situation and the emotional aspects of home buying. I think the most significant disappointment was some of the base choices were quite disappointing. (Oven /Microwave combination) In the end we love our new home and are very happy with most of the workmanship.