Del Webb Reviews

We can only hope the structure is sound as the finish work is rather poor. We had to point out many times crooked door and window framing. Some were corrected however, others were just left with the response “no way to fix it”. The shower frame and doors in one bathroom are installed incorrectly, this was pointed out before closing and 2 months later this is still not fixes. Some windows are damaged, again pointed out but not fixed. Glass doors to the library/den poorly painted, even the painter asked “what’s with all the blue tape” told us to report to get it fixed, we did still living with it. I could go on but hopefully you get the picture. Can not end without saying, we love our model and hope issues will be resolved soon. ... More

Had major issue with laundry room door wall not square and thus it was not parallel with the hall-way flooring then the laundry room itself had its own tile off another 5-10 degrees off parallel. Wall around shower was off perpendicular about 5 degrees and really showed with more space of wall at top than bottom by the tile. Many windows were not trimmed parallel or square. While these were all fixed within 2 weeks of finding them and right at closing, they would not have been fixed if we had not come down to check on the house 2 weeks before closing. Found an entire cereal bowl full of construction debris (masking tape ends, insulation, electrical wiring trimmings and a metal key) in the sink disposal after we closed. Still have not gotten a master bedroom towel bar re-installed, after it was removed to fix the shower wall not being plum issue. Many imperfections in the plastering on corners and trimming that did not show until we got the entire house interior painted. Many electrical outlet and switch cover plates are not square/parallel with the follow (they look crooked to the naked eye). Lawn is full of clumps of some wild grass that should be pulled by the landscapers since it is their responsibility to take care of the lawn. Some floor molding is separating from the wall and showing a large crack/space. Caulking would make it look better but nailing it properly would fix it correctly. ... More

Workmanship lacks in many areas of the house. In some cases, the cosmetic quality is unacceptable to and standard house. The refrigerator is noisy, the drawer won't close completely, two shelves in the freezer are missing. The model home has a side-by-side refrigerator with a pull-out lower freezer that fills most of the provided space from the cabinets design, this one doesn't. Thats just some things to discuss, there other areas to that also could be discussed.

BEWARE. Pulte did not have our house completed and to our satisfaction at closing. They asked us to give them a good rating in spite of their inability to complete the house as contracted. They in fact asked us to state the house was completed even when it was not. The many, many items left undone are too many to name here. We’re now moved in and in a fight to get the simplest of things completed. Again BUYER BEWARE.

The contract required to buy the home places NO responsibility to deliver the home on time, and without defects that good quality control could avoid. The developer is focused on securing new buyers, using contractors who too often do slip-shod work and are not help accountable. Getting unacceptable defects fixed are 50/50 at best; for example, we have a shower floor that leaves a large puddle at the back of the shower because the tile floor was not sloped correctly. When reported to the warranty department, the representative said, “Get a mop”. We paid thousands of dollars extra for the larger shower and the workmanship and response of the builder is unacceptable. We have a lower kitchen cabinet with pullouts that do not pull out. Still waiting for a response from the warranty department. We have “shutters” that do not fit the size of the window, preventing privacy at night and too much light in the mornings. This is the case with other windows in the house. They should be referenced as “shudders”. Our sales person was excellent, but once the house closes, you are an “old” customer, relegated to the “Warranty Department “ and no longer a “person of interest”. At this time, it is much easier to get new customers, but this country is changing, and hopefully the company may realize that their “old” customers are as important to Pulte’s health and reputation as the “new” customers are to their bank account. ... More

I wish the builders and contractors would take a little more time to do things right the first time. It’s very frustrating when the owners move in and they have to log several work issues because things were done in a rush. There also needs to be more communication with the buyers. Final inspections should be done before the new owners move in. My new home was left with dirty floors from the contractors.

Pulte (Del Web) is our 4th new builder in California, All 4 were “production” / “track” homes. Of the 4, Pulte falls short, with the buying experience, the construction and its customer service.

I think the workmanship is poor quality. Response to items of concern is non existent. Cheapest possible products used.

I was promised alot when I bought this home in the area of "White glove" service. I never got anything close to that. Although the positive is I confident I have a very well built home, I was treating more like I was lucky to have it rather than Del Webb was lucky to have me buy it. My construction manager only called me once, and I am 3 months in and have yet to have anyone get back to me for 30 day inspection.

It seems Pulti home was rushing to hand over the house and finished their work with many issues. It's really a nightmare now to get hold of them and resolved the issues.

Very anxious to sell property but have been over selling and unable to address issues in a timely manner. Feel they are using many unqualified people for labor. House was dirty at closing.

We had 3 different field managers during the process and the lack of communication and follow through was disappointing and ridiculous. It took 13 months to complete our home and the final 8 weeks of the process went well with the newlya assigned manager. My entire home was floored with the incorrect flooring and I actually brought that issue to the field managers attention! He had no idea the floors were wrong but claimed he was at the home daily. I only received information or got questions answered if I reached out to them. I did get the VP involved during the final stages due to the fact that my home sat stagnant for 6 weeks. The cabinets in the kitchen are a level 5 upgrade but have so many issues such as nail holes, light rail installed crooked, and blemishes - they look so cheap for an Echelon Series home. Tile is cut so badly in master bathroom - clear caulk doesn't hide the imperfections. ... More

They are not flexible, and so far, do not follow through on making things right.

When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?

We are happy to be in the community. People are very friendly. However, Pultry uses subcontractors that don’t care about the quality of their work. Still waiting on getting repairs completed

I finally moved in on July 15 of this year. I am still working on getting issues resolved. I am very frustrated with how long this process is taking and response times. Even when tickets were scheduled some contractors just didn’t show up and did not bother to contact me. This whole experience has not been a positive one for me.

Rude, non responsive builder on my house.

I signed with lots of outstanding issues, but didn't want interest rates to increase. Issues include lack of electricity to appliances, holes in walls, doors not closing or locking, etc. The list is 20+ items long.

Sloppy work inside and outside. What first appeared to be small cosmetic problems soon turned into major concerns, because there were so many. I am still waiting for some issues to be resolved, especially the two colors of brick mortar. My expectation was much higher, especially for a “newly built home”.

I cannot recommend living in this community. The model home is lovely. This home and site is not what I expected in a home , certainly in this price range. My manager was able to give attention to my requests in the time allotted for the nessary

Poor interior paint and workmanship. Poor quality paint on walls and woodwork. It appears they were in an extreme hurry. Shoe molding unfinished and not nailed down.

Took 11 months to completion. Other homes in area were done before.

Not very responsive to providing information about operation of systems in the home. Did not provide all paperwork at closing, had to get some of it from neighbors

My countertop in the kitchen is cracked. I was not told that if I did not discover these cracks during walkthrough that I was stuck with the damage. I’m very upset that no one will have a dialogue with me regarding these damages. I have written several emails and no one responds.

Our building manager was courteous and responsive. The workmanship / attention to details were lacking in the construction of my home.