Del Webb Reviews

Homes sales agent did not give good info, did not return messages, gave preference to other purchases who bought after us. Design studio staff was great! New construction manager struggled. Had we not been onsite every few days the build would have been bad. Crafts are not supervised. Obvious the better craftsmen are working on the most expensive homes.

They call the walk through a celabration but it was anything but a celebration. The walk through should be when the home is 99% complete, but there was several things that needed to be addressed. The day we got our keys was another disappointment. We were supposed to get keys at 1 pm, then it was changed to 3 pm, finally at 5 pm we got keys and it was the end of the day and the construction manager was ready to go home. We told them to take there time, because we were not on a time schedule. We just wanted a finished home that was clean. When we came back the next day the floor looked terrible it had grout haze everywhere. There was sheetrock dust on top of the trim work and electrical cover plates. You could see the sheetrock seams on the ceiling, I had to vacuum the entire house, there are several dings on the trim work. ... More

Delay in response. Don’t like music for new home builders to follow up

Final walkthru produced an unacceptable number of touch-ups and repairs. Follow thru was not prompt and had to be argued as Customer Care Del Webb contested almost every repair. Very low standard of quality. Again, customer care is actually Customer No Care. Would not recommend.

Quality is gone… everything is rushed… and attending to errors and construction issues is an uphill battle!

We love the design of our home. However, communication and quality of workmanship was lacking. Personnel changes during our build led to temporary staffing and issues did not get resolved satisfactorily.

Had to have many things repaired

Overall I am satisfied with the home, but was frustrated through the process, the contact was delayed from what i could determine was scheduling subs, still have some minor open issues which required constant follow up. Project manager was apologetic and tried to accommodate me, so wasn't sure where the roadblock was. Then to top it off, due to changes in closing by Pulte, I was assessed a higher transfer fee by the homeowner association, which caused me to accommodate a $30 change for their failure, which meant re-issuing final electronic payments or they were going to delay again.

Some of the issues seem to occur because of non professional workers. For example, I am still using a tooth pick to get white paint out of the crevices of my Vinyl Flooring. I had to have a plumber come out for the 3rd time to find out why commode in guess bathroom was not flushing properly. Sprinkler system programed, but was not responding to its pre programed status.

Look carefully at plans. Bathroom not well laid out. No where to put anything like soap. Tub is too big. Owner's suite closet very small. Not big enough for 2 people. Lighting fixtures outside the home horrible Spanish old design. Front doors ugly as are the upgrades.

I feel that omega is way to controlable and they don’t have any respect for people after they pay for there homes. Not a happy camper

Timely benchmarks, sales people friendly, informative. Due to covid lots of items backordered.

The quality of work by the finishing trades left much to be desired. They were careless damaging walls, sheet rocking over electrical boxes and water feeds. Insulation was missing and had to be redone. People didn’t show up when they were supposed to. Tile work in both bathrooms had to be ripped out and replaced delaying closing. Not at all what we expected. Our closing was delayed 2 months costing us thousands of dollars in rent and storage fees. We have built other homes and did not have the stressful experience we had here.

My field manager resigned a few days before my closing . Major issues like installing my sliding glass door was left till right before my closing. I left to go to my closing with many unresolved issues. My sod was dried up . My outside shutters still are not on and my shower glass was installed after the closing . My dishwasher was installed 2 week after the closing My shelf in the closet collapsed the day I moved in and the bracket hit the drywall and left a hole in it .The new assigned field manager took care of the closet disaster and hooked up my dryer so I could use it He did the best he could under the circumstances . I still have not received my trim package on my microwave and my front yard has a sick looking magnolia tree . I am discouraged and disappointed one month after moving in to my Pulte home ... More

Too many issues for the money. Sad.

The choice of building crew was disappointing. The installation of several items are sloppy, rushed and below par. The quality of certain material and products were not as good as expected.

Not impressed withdamaged garage flooring, wood work quality, some doors and painting. Tile floors not cleaned. Waiting still for new range hood and correct refrigerator. Response slow for installing internet and for lawn repair. Would have preferred initial choices for landscaping shrubs and trees.

While we had a wonderful experience with our sales person, our design person and our mortgage person. The houses are put up so fast that we found things that needed attention weekly. The field manager should be on top of things but wasn’t. The finishing work tile work, painting, very sloppy! Everything rushed yet still couldn’t get things together so we could close on time. Now we wait to have someone come and FIX what should have been done right the first time or done before we closed. Extremely inconvenient.

Very nice model homes, attention to detail a bit lacking when interior thrown together while rushing to complete on 3 week delayed closing date

Salesperson was great. Field manager responsive but the team behind the field manager failed to delivered. Our friends who built at same time in Stone Creek had a much better experience so maybe it is the Bexley team that leaves much to be desired.

Once you get through the Del Webb/Pulte experience, it is a nice community with great neighbors and a very nice place to live.

First complete new home I've purchased. The process was poorly executed.Poor communication between field mgr. and myself,Just overall a very difficult and stressful process, Now that we are in home the house will be ok once we get all the little things done that pop up on a new build as I'm told.Its a shame to have to go thru all this when most of it could have been solved as it was constructed and not have to follow up several times

Lack communication from our first foreman on the job. He would give u lip service. We love the area and our new home, now that we have moved in.

Try to live locally to your build so that you are able to visit your site regularly and catch items as they arise so that there aren't a lot of issues after you move in.

They were still working on our home the day of closing. Numerous items where not completed correctly. Flooring had two colors of grout thru out the house as though they ran out and just picked a close enough color to finish the job. The flooring was not cleaned, there was sticky stuff all on the floor along with paint and silicon. Tile in bathroom doesn't even flow with the wall where they connect. Out door patio pavers are covered in paint and the screen patio was installed incorrectly with holes in the screening and support beams not leveled. Even the house number is on the house at an angle and not painted where you can see where they try to remove it and redo the installation of the numbers. We have plumbing, paint, electrical and flooring issues since we purchased this home. I will give them a high mark for responsiveness before we purchased. Trent F. (PM) has been very responsive and knowledgeable in the process of our home. Last thing, we have purchased or built 5 homes in our life time and this ranks the worst of all of them. ... More