Del Webb Reviews

Nice people - overwhelmed, not trained for positions held, sub contractors skill set is severely lacking. Communication between what was agreed to in contract and construction has gaps.

I am a disappointed that I can hear walking from the unit above me. I was told that the "great" construction would prevent that. I may need to move. Not great responses from follow up work.

I love my neighborhood and my neighbors but it shouldn’t be my job and time to make sure things are done correctly. The sales people and construction managers are very nice and friendly but the quality of their trades people is poor. I am talking from the painter to the lawn people, poor quality. The required or recommended contractors (pool builder and window coverings don’t call you back to remedy problems. The only time I have received a timely response is when I contacted a company Vice President or regional president. They told us that one month after closing they would call and make an appointment for our one month warranty issues and it’s been six weeks and no word from anyone. The swale between the houses have standing water and my back and side yards look lousy. However the yards at the models and ready to move in spec houses look beautiful. You will pay a premium price for extras but receive sub-standard work in many areas. ... More

Take care of my sprinklers system asking for over a month shows how much Pulte caves my next project is to complete the closet door in the master bedroom I have already taken care of three issues by myself I got totally tired of asking. Something needs to be done about the sprinkler please. Thank you for everything

Spend a lot of time in walk through

Too soon for me to have a constructive review.

Our closing got delayed by DW so we had to close when the date came. Several things were undone and we we told they would be done asap. 2 months later they are still incomplete after many promises to get things done.

My shower had to be reinstalled three times before the floor was graded properly, and the tile placements were corrected. The windows are not squared off. A lot of the walls are not squared off overall there does not seem to be pride in the workmanship of the workers. Most recently The VIDEO DOORBELL was a terrible install job. Trying to find out who to contact is a nightmare and to take ownership of fixing things is not very expedient if at all. Unwillingness to accommodate the buyers request for minor things that could save the buyer thousands of dollars is ignored. All you get is a flat no it can’t be done. Such as putting in a shower rail with a hand held sprayer. Because Pulte would not allow an accommodation when the walls were exposed it will cost me a few thousand dollars. You are not given many choices on some things at the design center. The community is lovely but there seems to be a lot of in fighting which is scary as a new buyer. The clubhouse is also very nice. The restaurant food needs to be improved and less salty if they want to stay in business. The wire systems in the closets are hideous. We should have gotten an opportunity to upgrade at a reasonable price. The workmanship of the drop zone looks a high school kid made it in woodshop. The wood is rough on the whole thing. Pulte, you could and should do better and price gouge your senior buyers. ... More

I bought a new home in Stone Creek. Overall the home is good for the price point. My problem is the sliding glass door, I paid for a new door and got one that is patched together with pieces that don’t fit right and let the bugs in. I have put paper in all the holes. I paid for a new door, not one that isn’t right. I want the whole door replaced.

We have found that the total quality of the home build to be subpar. I believe the reason for this is the quality of work done by your contractors and sub-cotrators. Their should be better inspection of their work and attention to details of the home build.

Once they have your money they are done with you. Sent in warranty issues still not resolved.

I was fortunate or maybe unfortunate to be able to visit the house almost weekly to see the progress of the new build. It was frustrating to witness the lack of "craftsmanship" that they claim in the promotional materials. To look at finished window openings that were not plumb or level, inconsistent wall texture due to the numerous times the drywaller had to return, items that supposedly passed inspections but yet I had to point out to the construction manager that they were wrong or needed to be fixed and the attitude of not only the construction manager but the senior construction manager were disappointing. Basically was told that this is how it's done in AZ so accept it. There are other items but I could type forever. I do have pictures documenting the subpar work. Now after being in the house for a couple of months, it's obvious subcontractors are not very keen on using a level to check evenness of tile and numerous other aspects of a build. We'll call this "slap and go construction". Hopefully anyone that looks at these houses has a thorough inspection if they are not able to watch the whole build and check daily or weekly to see the lack of "craftsmanship" they claim they put into their product. ... More

Learning that we are not alone in our home buying experience, helps us face the absolute myriad of problems encountered after spending 3/4 of a million dollars on a 300k home. Faulty workmanship, major electrical issues, cheap materials, single pane vinyl storm windows are installed. Double paned storm windows were supposed to be installed. This is an issue with many of the homeowners here.Incomplete insulation installation, as well as no insulation in many of the homes. The issues mentioned, are common with lower end construction, 200-300k. We have realized that with more than double the expenditures with Pulte at Viera, we have acquired a house with lower end construction issues. Del Webb, who designed my hometown in Arizona, would roll over in his grave to see what is going on here with Pulte. It is an absolute blemish on his name. ... More

The house was not built to quality standards. too many problems and mistake by the tradesmans that take a of convincing for a house that still under warranty.

Quality of workmanship is subpar! To get something fixed impossible takes forever!! If you measure each room including sunroom the measurements are smaller then what brochure says!!!! Bought property driveway was somewhat flat had walk thru now driveway is 45 degrees which is stupid especially since your selling to an older crowd. I would have had 2nd thoughts if I knew!!!!

Huge disappointment with construction and delivery. Still open items from the initial walk through over 2 months ago. Home was embarrassingly filthy at delivery. Sales was spectacular but construction sucks!!!!

Two items were not done right, we noted them to Pulte 2 weeks before the closing and they were still not fixed at closing forcing all parties involved to figure out a resolution.

Great with sales, but the contractor and follow up was a bit difficult. Had lots of questions that were down played! Lots of cheep construction and issues that were done NOT in line with the plan, but because of laziness and really not professional Had bathroom that could not be used , had a dryer that could not be used ? Had a shower that flooded the bathroom and bedroom had a stove that was put in out of plum and original had plants placed down the middle of the yard ,, NOT a great experience

Would not recommend to my friends and family.

No response to concerns

Friendly sales agent. Build manager did not follow through on commitments. Fit and finishes below expectations for house at this price point. In particular, the paint and its application were poor. Design center options were too limited. Clubhouse appears to be undersized for the size of community.

We were disappointed in the first agent we had at the Del Webb sales center. She was extremely rude. Our realtor reached out to the sales manager at the sales office and from there on he worked with us and he was great. As far as the building process, we had questions that were not answered by the building supervisor for our house. Very disappointing. Overall the attention to workmanship is lacking. The home did not look like a home that was priced so high. It looked more like a very low priced track home. There did not seem to be any pride in the workmanship. All that said we do like the community we just don’t feel that the home will stand up to years of use. ... More

We have a list of issues that I first officially reported on June 21, 2023, that have still not been addressed two weeks after my initial email. I called the sales office because no one was answering the Customer Service line, they said to just wait a few days. It appears to me once you give a satisfactory survey on the initial walk through that all support is gone. I have power breakers that trip constantly, and two full rooms are on one 15 amp breaker (seriously, even I know that will not work). After two weeks of trying to get help I finally got a hold of someone by phone who says it takes a week to get electrical help, I hope there is not a fire, I think this house was miss-wired. Even the power panel labels confirm that. Cabinets drawers don't close all the way, I have cabinet paint issues that you can only see from the dining room (too bad, Customer services says, you have catch paint issue during the walk through). The kitchen air vent looks like it was purchased from Goodwill, with obvious deep scratches. The trash can drawer is so hard to open, a 5 yr old couldn't open it. There's not even a toilet paper holder in guest bathroom and I reported that on June 6th. We are now a full month with toilet paper sitting on the floor. Where is the attention to detail, where is the respect for the customer? The outside air filter was never installed, they just threw it in with the other filters because it did not fit the filter holder, I know I tried. This outside dust left the inside air filters covered in dust and our A/C air ducts are covered in dust to the point you can see it with a flashlight. Customer service says filters are not their problem, I explained that the filter does not fit and was never installed. Still, they don't care, filters are not their problem, they don’t do filters. The floors were so dirty with dust, I had to mop the whole house twice just to not have dirty socks while walking around the house. We mop all the time because dirty outside air is blowing through our house. And finally, the air conditioner, the unit in the attic sounds like an airplane landing, you can hear it over the TV, it is so annoying. But noise is not an issue that can be fixed says customer service, only failure. So, are they saying that we have to live with noise? I could go on, but it all comes down to attention to detail and respect for the customer. This is the second new home that I have purchased and I'm massively disappointed in Pulte's product. I have already begun asking the neighbors what they think and I get the same answer from everyone, “Pulte does not pay attention to detail.” Maybe that’s just this area, but I’m not impressed, I can’t wait to sell this home and my landscaping is not in yet. ... More

I have purchased four (4) new homes in my lifetime. Each has been a train wreck in its own way, mostly due to the lack of integrity of the builder and their subcontractors. Unfortunately things haven't changed much over the years. That's why when you do a search on Pulte you get mostly self-generated hype on how great they are, and stories from around the country on all the developments that have been forced to sue them due to their incompetence and arrogance. I take no joy in posting this. Just presenting honest assessment of my experience.

We have a nice house. However, there are still unresolved punch list items 7 weeks later. The process was nothing like it was communicated to us. Disregard the nice friendly sales literature. Communication was poor. The inspections never happened, the design meeting was poorly run and although we agreed to and expected certain items (and upgrades);the builder just changed some products without our consent or agreement. We should never have closed when we did. We felt pressured to give the construction site manager a good grade. We never did have a “celebration” walkthrough. As I said, we do have a very nice home and our experience so far with the warranty side has been positive. ... More