Del Webb Reviews

Electrical Switch and Outlet Boxes poorly installed causing finish plated to be uneven. Painters solution: caulk uneven plates to hide issue. Walls are uneven throughout the house. They only skim coat the drywall joints. Nothing more. High and low spots throughout the house. They use additional trim on flooring and cabinets to hide the unevenness in the walls and floors. Finish painting on trim is terrible." Brush" painted trim, not sprayed. Painting over dirt and rough portion in trim, the norm. No sanding here. Interior doors are unevenly painting throughout the house, with brush marks going in two directions. Same applies to the tile work, not good. Installers/painters are not craftsmen. ... More

Pulte tries to build homes too fast. Our tile floor was installed uneven, the grout was not done correctly and we had hazing all over our floors. The bottom of our cabinets were left unfinished and the outdoor cement work had footprints all throughout it.

Colleen did a great job supporting me through the planing and purchase.

Covid was used as a convenient excuse for delays.

This was the worst closing we have ever experienced (& we have owned many new construction homes)! Final walk thru was only scheduled the day before appointment with Attorney for closing. Therefore, many were not completed. Many work orders had to be submitted after move-in & some are still outstanding. When we moved in there was no Gas Meter on our house - therefore, no hot water! How did this ever pass a home inspection? Two ladies came to do a "final cleaning" on our house the day our furniture was in the process of being delivered! Of course I would not permit them to clean around men delivering our furniture/belongings!! No one ever offered a later date for cleaning! ... More

Nice home, attentive initially—— but then attention waned

The Pulte/Del Webb team does an adequate job in building quality homes but seems to leave details to clean up later due to the rush to get you to the closing table. Communication between home builder and buyer also leaves a lot to be desired as phone calls and emails are often ignored or given a delayed response. With that said, we are not unhappy in our new home and the community is great.

Upon first glance the homes are lovely until you are actually living in them. That is when you notice all the little things that are not so little. Paint or glue where it should not be, paint, scratches or dents on wood floors, unfinished and damaged doors that were installed and more. It is very disappointing for the money spent and the supposedly good reputation of Pulte. I am not impressed.

Building a home while living out of state was not a good experience. We felt we weren’t kept apprised of things until we had to repeatedly ask about progress. Pulte was not responsive to any changes that could have been easily done during construction. Now that we’re in our home, we are having a difficult time getting some issues we’re having corrected.

Pulte Team, My wife and I moved into our home in the Del Webb community in Dove Mountain approximately 2 months ago. We thought it would be important for you to receive feedback on our experience. My wife and I have purchased 5 new homes in our lifetime together and have had the opportunity to evaluate the difference in quality of material and workmanship. In comparison to other purchases, we have been very disappointed in the quality of the workmanship of our new home especially for the price we paid. We do understand our Spec home is still under warranty but we believe there should have been more attention to detail to prevent rework and inconvenience. The following is some of the concerns and issues. 1. The drywall taping and texturing is very amateur, there is multiple areas throughout the house with divots, cracks, uneven and crooked areas, areas that were not sanded and obvious repair areas etc. 2. Paint quality inside and out is very poor. I am sure I will be repainting the outside within a year and a half. You can tell there is only one coat on the exterior and there is multiple areas that the stucco chips off and exposes the cement color. The exterior stucco has a load of imperfections. Where the stucco meets the roof line, it is obvious the contractor did not care how it looked. There are nails exposed and in some areas small holes and chicken wire. This is a repair that definitely needs attention. I recently visited another builders home that is known for bad quality and their stucco was significantly better than the home we purchased. If Pulte would use a smoother stucco finish there would be less rework all around saving the company and customer time and money. The interior paint job was very shoddy and my wife and I have spent a load of time touching up corners and areas that were missed. Use a quality paint that will last at least a few years. 3. Cabinet doors not adjusted properly to stay closed. 4. Pulte markets their homes being energy efficient. My garage door was not insulated and the noisiest door I have ever heard. I am in the process of paying to get it done right. If you market energy efficiency, it should be included. 5. Our backsplash in the kitchen is stone tile and I don’t believe there was no thought about how the splash of grease would effect the porous stone. I believe this certainly a repair that Pulte should fix. The tile in the shower was not planned out well either. To finish the landing, the tile layer put a 1/2” edge when it was not necessary. 6. The day we moved in, it was like no one even attempted to clean or vacuum the Sheetrock dust off the floors or window seals. The windows and all fixtures were dirty and had glue on the quartz. 7. I had to install a patio light in the courtyard (just had a wall plate). The laundry room had one fixture and another light box with a plate. I had to add the second fixture. If the plan calls for an electrical box for a light in the laundry room, don’t cheap out, put the light fixture in. 8. My front landscaping decorative rock was very thin in many areas. The drip system electrical line is exposed creating a tripping hazard. 9. My drainage ditch drains right into my main water shut off valve box. No effort made to reroute the drainage around it. The common area next to me need some attention. The hill side eroding and could present problems for my wall in the future. The wall is already deteriorating and will have holes in the concrete block within a year. Concrete block does not normally doe this. A serious problem with product or workmanship. I definitely would like Pulte to repair or replace. Rip rap rock should have been put on the hillside to prevent the hillside from deteriorating. There are many more issues I could list but our point for this feedback is to make you aware. When someone purchases a new home for the amount of money they spent, it should be a pleasant experience. It is understandable it will not be perfect but it should be the target/goal. There is nothing worse than to get settled in to your new home than to have multiple contractors back to do rework that is totally unnecessary which is very costly and inconvenient. During the construction process, contractors should be held to a higher standard. After all, it is a direct reflection on Pulte homes. I am a true believer in doing it right the first time. Please understand we are only sending you this feedback so it may make other buyers experience it bit more pleasant. Although, I do have an expectation Pulte will make it right on the serious issues I pointed out. There has been one employee (DW) of Pulte that has been trying to help but I am sure he is limited on what he is able to do. At least he tries. Thank you for the opportunity to provide this feedback. ... More

We bought a quick move in that met most of our needs. We intended to make adjustments to the house based on information that was provided to us by the sales team and construction supervisor. After purchase we discovered from the contractors we attempted to higher that the information that had been provided to us was not accurate. We also discovered there were many problems with the wiring in the house that should have been discovered and easily corrected by a quality control inspection before completion of the house. As for responsiveness, we drove 900 miles to meet with the person who would do a "walk-through" with us the week before closing. That person did not show up as he was busy with another meeting at the time we were to meet. Our walk-through happened about an hour before our closing. We also scheduled a meeting with a construction supervisor to discuss exactly what we could do to modify our home to meet our needs. Again, that person did not show up for our scheduled meeting. Over-all we are happy with our home, but very disappointed with how we have been treated by Del Webb/Pulte. ... More

Sun City is beautiful and I do believe there will eventually be many activities. We are currently playing golf, going for walks on nice broad sidewalks and in beautiful wooded areas, and attending Spanish classes and some other groups of interest on Zoom. The neighbors are wonderful people and very friendly. I was frustrated in how little time we were involved in planning the house and how poor some of the communication was. The outside brickwork and inside tile work was highly professional. We didn’t get the tile we requested in the kitchen; there were serious problems with the floors, and much of the work inside and out was sloppy. Outside, at the bottom of the bricks, there is visible black fabric sticking out, and there are strings hanging out all around the house. The cement on front porch was not smooth, and there were paint spots on the bricks. A large orange stain was left on the driveway. Inside, texturing was uneven and poorly done in some areas, mishaps in painting were not cleaned up, scratches and dents were not filled it, and at least a fourth of blue tape markers of cosmetic problem areas were ignored. We still love Sun City and would do it again but I believe the builders need more training, better equipment, and more supervision and direction. I would tell a friend to but a spec house or a model so that they know what they are getting or to purchase the least expensive choices and then have the floor, tile, lights, etc. put in by professionals. ... More

Love, love, love my new house! However, beware if you are buying a lot in a brand new phase of the neighborhood. It has been a NIGHTMARE trying to get deliveries to my house...no one can find it on GPS....there is another street in Del Webb with the same name, but different suffix . My street name was changed after move-in, which has been frustrating to have to change it with utilities. AT&T internet was not available until after I moved in. Still waiting on street lights....

Please hire authorize inspector to examine home for possible areas that need proper completion. Close on selected property only when all items completed.

Lot initially was laid out incorrectly. Two managers/superintendents were fired/replaced during the building. Impossible to coordinate any problems between design and building. No one could correct a mistake in number of lights in one bedroom. Design center rep would not respond to phone calls or emails. Building site was a disgusting mess most days.

It’s very discouraging to keep hearing that DelWebb can’t do something when we know very well you can you just won’t. Why not try to explain why some of the things you aren’t willing to do are being done the way they are. Would make such a difference in the whole experience when a new buyer feels they are listened to and their Thoughts and questions are respected and answered correctly. Very difficult when you talk to different people in the sales office and get a completely different response to the same question. The most outstanding thing here is the community of neighbors who go out of their way to help each other. I really love this house, it’s beautiful, I just wish repairs could be made more timely and some not needing to be made at all. Last comment, we are older and not wanting to have to take care of lawns and plants so why couldn’t we pick the ones we want. Some that have already been planted are going to grow much bigger than the area can support and it would be nice to have someone who knew what they were doing doing the landscaping. It really looks a bit like Stepford and that’s not necessary though I do understand people just can’t do what they want to do. Perhaps more communication with the HOA instead of all the rules might be helpful ... More

When you go through the models and fall in love with THE one, you find out at the selection meeting how expensive it’s going to be. Everything is extra! During construction, the workers show a lack of respect for what you have dearly paid for. Very disappointing. It creates a lot of work to redo things that could clearly be avoided with a little more care and pride.

Several problems with quality of workmanship, such as garage door not installed properly and falling off. Doors put in wrong place and opening wrong direction. Need to watch closely to make sure the home is built properly and as you requested per the plans as approved. Our insurance company did not initially want to insure the home for the price paid. Paying for more than just the home, such as the amenities. Need to watch the construction closely to catch issues as the on site supervising does not appear to catch details with construction or finishing. The response to issues that were identified was fine. ... More

Excellent community which is reflected in the introduction of Del Webb during the sales process. Communication during the build process was not consistent with our initial experience.. You need to be very proactive during the build and afterwards as the delivery team’s priorities affect their responsiveness to issues.

8 weeks after close and we still have missing items. House was very dirty. Workmanship was disappointing for a $600K house. Paint job was poor. Paint on our wood floors.

Our home buying experience prior to closing was very professional and the sales and marketing personnel were very helpful in answering all of our questions. A week prior to our closing we completed a site walk that resulted in a lengthy "punch list" and we were lead to believe most of the items would be resolved prior to closing. The day before our closing, we conducted another site walk and were surprised that most the items were still outstanding. Here we are now over a month after our closing and most of our items from the original "punch list" remain to be completed. Overall we love our new home, but the workmanship, attention to quality details, and responsiveness after the sale are well below what was promised and expected. ... More

My Design Meeting was held 8 months before occupancy and no changes were allowed even if I wanted additional features. Reported issues 3 weeks ago and still no action in resolving.

Main issues were never addressed. Disappointed that our sales rep was let go. No continuity in transition. Project manager did not take care of main issues i.e. unstable toilet and flooring. Reached out to Garrett and never heard back. Very poor customer service. Issues should have been addressed immediately. We're still waiting....

I have built several homes for myself and spent over 30 years in construction. I feel my review is reasonable and accurate. 1. The Pulte team I dealt with were all professional, polite, and helpful. I give them an A. 2. The quality of material and workmanship was, at best, a c+. 3. Choices at the design center were limited and most items were overpriced. 4. The inflexibility of management was extremely frustrating and disappointing. 5.. Due to Covid-19, I have not experienced the clubhouse or amenities. It seems to be a quality built facility and I look forward to being able to swim, exercise, and become an active member of our new Dove Mountain community. ... More

Very slow to follow up on deficiencies. Still waiting on plumber to fix toilet placement in that doesn’t meet code. Been behind house is full of weeds and HOA nor builder has solved the issue.