Del Webb Reviews

I have issues with the workmanship of my new residence and everyone is involved with new buildings and I don’t know how to resolve mine. I don’t expect to wait for the first year review!

Delays.. blaming COVID still. Always using the phase this is not a custom home.. great I get that but this is an expensive home that should have quality cabinetry.. Pulte choose the LOW end on the cabinets and it shows.. biggest complaint is with oak craft cabinets.. and the grout used in showers not matching.. where should you spend you money in the kitchen and bath!! Why cut cost there only to have to come back and fix it.. why not do it proper the first time.. I believe you should stop selling homes and fix the existing properties you have on the books. It would go along In customer care

My home is beautiful and we love it. Finish work lacks craftsmanship and subcontractors expect non construction experienced home buyers to evaluate if and what problems there are. Results would be somewhat acceptable if I had paid 65% of the price I actually did pay. DO THE FOLLOWING BEFORE YOU CLOSE: Hire an independent home inspection; Check your excitement at the door and look at the house without blinders; Don't hand over the cash, don't close, until the house is right; Get familiar with legal remedies and arbitration; Get what you pay for.

This is the 4th Pulte home I've lived in. We went with Pulte because we've always had pretty good luck with this builder. Sadly I haven't had a good experience with this home. Everything was behind schedule by months costing us a lot of additional money. The workmanship was shoddy. I'm still finding glue and paint spots on the floor, cabinet mitered corners are an eye-sore, it's hard to get hot water in the kitchen, the cabinets were full of sawdust when I moved in, the edges of some of my doors are chewed-up, just to name a few issues. I brought it to the attention of the staff and the only response I got was that's just the way it is. (and Covid, lack of workers, etc... excuses for the reality of over-selling in a hot market). This reminds me of when Pulte got kicked out of Michigan years ago for building violations. Bottom line, I have a home to live in and I have to make the best of things, but I'm disappointed with this experience. ... More

My Sales Representative was exceptionally helpful throughout the whole process and my Construction Manager was beyond exceptional.

Poor workmanship interior of home, dishwasher does not work, poor lawn. Etc..

Overall the quality of the new home is average, which is better than expected considering the shortages of materials and labor. But there was, and continues to be, no communication both during and after the build process. I would not go through the new home purchase process again.

What should have been (per Del Webb’s) tv ads a joyous event became anything but that. Getting answers to questions, pushed to close when jot complete and then getting deficiencies corrected certainly kills the message you advertise. The residents are phenomenal, the experience just short of a nightmare. What happened to the Del Webb vision? BTW we are not in a 40 foot but a 50

We are still waiting for a list of things to still be done or finish being completed. We have been in our house 3 months and still can’t get all of these things completed. The tile and grout job was so sloppy and the paint job was even worse. There is paint all over my light fixtures, hardware and baseboards. I love my house, but I really wish the quality that we saw in the model homes is what we would have received.

Have a check list when you go through final walkthrough to ensure everything is repaired before purchase.

It’s clear that management is not focused on client satisfaction. There were too many issues at closing that still have not been addressed. Trying to get someone to work on the issues has been frustratingly hard.

Communication between buyer and builder nonexistent.

Communication throughout the process has been poor. Slow responses on all levels. While the house is visually beautiful from the street, the interior of the home is poorly done. There appears to be no pride in the craftsmanship of my home. Poor paint, poor fit and finish, bad doors and the list will continue. They are starting to do some warranty work, but the repairs have been slow.

The actual sale of the home went smoothly along with the mortgage process. However, the design process was not really design - the designer more accurately checked boxes and was not able to provide any design insight or suggestions, missed sharing information, and felt rushed through the process. Upon closing and moving into the home, we found the quality of workmanship to be poor. Examples of the poor workmanship include dry wall, painting, and trim throughout the house. The house does not reflect what you would expect of a finished product for the price paid. In addition, when getting items corrected, there have been several appointments made that were no shows. A very frustrating process. ... More

Sales person was wonderful. Designer was unavailable and not very gifted in design. Construction team was unresponsive to communication.

The workmanship is similar to the old Fox and Jacob track homes. I wonder if worker take any pride in their craft.

If the staff are dealing with late supply issues, it is difficult to rate all the resulting problems. Relating this to pre- buyers isn’t happening.

The builder just rushes to finish the homes so they can get them closed and move on. As a result, quality is not what it should be. Once you close, it is up to you to stay after customer service to have the items on your punch list fixed/replaced. They don't seem to care about providing a good customer experience. They will use every excuse, Covid, supply chain, backorder, etc., to mask there inefficiencies

We were excited to purchase our home in Sun City we love it here, but all the problems we had with the quality of workmanship and having them having to come out and correct them takes a lot of time away from other things we could be doing here. I wish the quality control people would’ve spent more time inspecting the homes. Make sure you look very closely at everything.

There is a lack of quality workers including craftsmanship and accountability resulting in a negative experience and low quality construction.

The Dartmouth group was extremely unresponsive. It took a full week of badgering begging and in the end being nasty to simply get the fob to the fitness center working. Also the person hired for the fitness center is quite unknowlegable . Also have been trying to get a ping pong table to use since that is our main activity very unresponsive to this as well even tho we actually said we wud spend personally the $450 to buy it. Plenty of room for it especially in the largely unused ballroom.

Very poor workmanship and site over view. Quality is lacking. Very little communication.

Salesman charming to get the sale; unresponsive post signing contract. Field managers come and go: incredible delays in construction. Be sure to have own private inspection pre close to find construction flaws I.e. roof, biological growth, furnace & plumbing issues. Post closing, no one is responsive in a timely manner to the issue listed at walk through just before closing. Be willing to hold firm and hold company ro accountability, make no assumptions.

The community is full of exceptionally friendly people. I would strongly urge hiring a qualified inspector for predrywall & celebration walk thrus (if you’re given ample notice of these dates). My experience has been one of shock at the sloppy workmanship and the lack of follow thru on basic items. Also make sure what you ordered is actually in the house

The fit & finish on these homes in Mesquite are undesirble. What you can't see seems to be okay, but what you see, paint inside & out, baseboards misaligned and rough edges, doors un-sanded on the bottoms, windows warped, cabinets look like they were put in by my 10 year old grandson. Grout missing in various places. Believe me, they will close on your house with all these things being sub par and pass all these problems off onto their customer service. Which I have to give kudos to for trying to rectify an unpleasent situation. It's been 2 months and I only have a 1/4 of the issues fixed. Their whole problem is they do not have any qaulity control, I bought a Pulte home in 2009 and it was a wonderful experience and had zero, I mean zero problems. All I hear now is the COVID, the COVID they cant get quality help. I say fire those sub's and companies, as soon as they loose multi million dollar contracts, you will see how well they can do the work. I love the community and the people around. Great place to retire and very relaxing. I figure it will take a few more months to get everthing rectified, after that I will be happy pappy. I gave it three stars only because I give the sales people five stars. ... More