Del Webb Reviews

Building your dream home should be a wonderful experience, but this is not the case with Pulte. Excuses at every turn. Closed 2 months ago.. house was filthy, finish construction work was sloppy & now we have to battle Pulte ‘customer service’ to get things repaired. Many subs just aren’t skilled. Certainly not the quality expected when buying a $500k+ home.

Beware, the Welcome Center will talk to you about ‘quality build’ but the product received is not up to this standard. Also, make sure to hire an independent building inspector to keep a keen eye on the process.

We started out with a very positive situation with our sales representative who through the whole process has been the only person to show any care towards us and our purchase. We have had numerous problems with getting service addressed. Emails and text messages from the builder go unanswered.

Would not recommend this builder to anyone. Been living in our home for almost a month and there there has not been substantial progress on fixing our long punch list of problems, plus finding more every day. Philosophy seems to be to let the new owner move in and find the problems for them. Several neighbors have expressed similar feelings but have said they eventually get around to addressing the problems, but it takes awhile, months. The worst issue, however, were the delays associated with the closing date. We were ‘homeless’ for several weeks that ended up costing us quite a bit for meals, hotels, etc. ... More

The brand new condo is beautiful at first glance. However, my first week I had to hire a plumber (at cost to me, builder would not cover), ask builder to put in electrician work order (which they will cover under 1 year warranty, presumably) and a washing machine repairman. I worry now about the quality of materials and workmanship given these issues on a brand new build. Otherwise, the place is lovely and other residents nice. But waiting for the next shoe to drop re: my home isn’t a great feeling.

We still can’t have our “smart” home experience due to wrong parts. Craftsmanship in tile work and trim work has not meet expectations. Communication skills are very poor.

It took a year for this house to be built. The price of the home is outrageous because the quality of some products is poor. Example. The paint is cheap latex and you can see thru areas where the paint was applied so thin. I said I would pay for them to apply paint like semi gloss but they refused. Now I’m left with walls that the paint looks bad. The deck was nailed in instead of screwed in because it’s faster and cheaper to do that work. I and several of my grandchildren have cut their feet bc nails are not installed correctly. But it’s cheaper and faster to use a nail gun than putting screws in. The spindles on the second floor are loose and if you leaned on the rail you could fall thru. Master bath shower grout is falling out and they put the wrong tiles in the shower. Grout on the shower floor in areas was put in messy and they didn’t clean up the excess. The kitchen cabinet has scratches on it has to be replaced. Cheap grass seed in back lawn should have sodded! The home is beautiful but it’s not worth $477,000 because of poor craftsmanship and cheap way of building. I also paid for an upgraded kitchen and wasn’t told it did not come with a refrigerator which is ridiculous!!!! The prices of these homes are too high for what you get!! ... More

Attempted to use clearance rack tile on the floor of our shower that neither matched in color or design

Took almost two months to fix broken tile on fireplace, our whirlpool refrigerator had no ice and water and seal leaks on right hand door , still not fixed with Pulte the builder and bottom line , took 10 months to build the home , four months late from original closing promised

We have lived in our new home for a month and one half and a number of issues remain. Although some are scheduled to be mitigated today by your customer service representative who is excellent, others are unresolved although multiple requests to correct have been submitted. Our front garden is an embarrassment with the only response being it meets design elements. Some plants look like blades of grass peeking out of the mulch snd others look totally dead. Although we were visited by a group of representatives of Pulte and your landscaper (after numerous postponements) we were given the “company line” with no corrections to date although we were promised that some inferior plants would be replaced. Our fireplace has not worked yet and one of the controls in our shower is an incorrect color. This had been reported to the contractors who did the installations but wd have not heard from them. There are no communications between Pulte and the management company and we do not get communications regarding issues important to the development and its occupants. It took over a month for us to be registered in the management data base and some documents we were to be given at closing have still not been received by us. Delays in the opening of the clubhouse are understandable but the residents are not being informed regarding (as I have heard from my neighbors who are longer term residents) potential opening dates have been moved back with no one being notified. Our refrigerator has not been delivered and, although we were given an original delay of about six weeks,, we are at that point now and have no updates. A primary ingredient to all of this is ongoing timely and accurate communications but no one seems to either know or have interest in providing this. The overall attitude appears to be that the residents (YOUR CUSTOMERS) are totally unimportant. I would love to have a conversation with your representative as my sentiment is to explore ways to address snd correct resident complaints snd to contribute to building a COMMUNITY we will all enjoy snd be proud of. ... More

I wrote a long review listing all the issues we experienced during our home build. Go back and read that. Now, what we’re seeing is slow response from the after closing warranty Dept. We prob would not build with Pulte again.

Make sure you check everything and have then walk through each item with you,

Homes sales agent did not give good info, did not return messages, gave preference to other purchases who bought after us. Design studio staff was great! New construction manager struggled. Had we not been onsite every few days the build would have been bad. Crafts are not supervised. Obvious the better craftsmen are working on the most expensive homes.

Final walkthru produced an unacceptable number of touch-ups and repairs. Follow thru was not prompt and had to be argued as Customer Care Del Webb contested almost every repair. Very low standard of quality. Again, customer care is actually Customer No Care. Would not recommend.

Quality is gone… everything is rushed… and attending to errors and construction issues is an uphill battle!

We love the design of our home. However, communication and quality of workmanship was lacking. Personnel changes during our build led to temporary staffing and issues did not get resolved satisfactorily.

I feel that omega is way to controlable and they don’t have any respect for people after they pay for there homes. Not a happy camper

While we had a wonderful experience with our sales person, our design person and our mortgage person. The houses are put up so fast that we found things that needed attention weekly. The field manager should be on top of things but wasn’t. The finishing work tile work, painting, very sloppy! Everything rushed yet still couldn’t get things together so we could close on time. Now we wait to have someone come and FIX what should have been done right the first time or done before we closed. Extremely inconvenient.

Get a home inspector. Too many residents have compliments.

The closing "celebration" walk-through was a joke and a huge disappointment. I would have been embarrassed to present the home in the condition it was in and call it a final walk through. The home was in absolutely no condition to hand over to us as owners. It seemed that the construction crew was walking out the back door as we came in the front door.

The workmanship is less than desirable.

This is a major investment I expect to receive great service all the way and I am not happy with Pulte

Cabinet drawer still not replaced. Countertop was damaged and 2 visits by installers said it has to be replaced. Not getting any updates.

Don't release the home to be nice.Make them repair,finish,your home the way you want it.

get home inspected prior to closing and walk through with field manager. Take lots of pictures and write down all adverse issues; anticipate long waits to get repairs done. Check all keys for operability including mail box and golf cart garage prior to closing; we didn't get correct mail keys (we were assigned to different mailbox by USPS than Del Webb thought) for 7 wk.