Del Webb Reviews

Del Webb tends to squeeze its subcontractors to the point that only the most egregious issues are addressed -- *IF* you notice them and *IF* you vociferously complain. There is no pride in the work that is done and the finishing touches are just plain missing. Regular inspection of the construction process and rigorous screening of specs are a must. Also, ensure that any promises made during the construction are in writing. But, overall, they are admittedly a notch better than some other builders (Perry Homes, K&B, DR Horton).

Despite the beautiful location and first-class amenities, our home was not move-in ready at closing. Our assigned field manager was more interested in receiving a positive survey response instead of fully addressing the deficiencies that, if resolved, would have made it so. While appearing to be accommodating towards correcting our issues (that should have been taken care of before we closed), his aggressive approach toward the survey results was his obvious priority.

Expect no followup from Pulte Builders in this Del Webb community. This Del Webb community in Ponte Vedra is lovely and full of amenities, but our entire building process with Pulte has been disappointing and stressful

The first issue I noticed was that electrical for tv was low. Didn’t know it was an add-on to use less electrical wire to move up the wall. Then I found out there weren’t any towel racks. Seems odd as I bought a new house 3 years ago and was asked where I wanted my electrical for tv’s, phone, etc. I also had towel racks when I moved in 3 years ago. Costs for extras are way overpriced. Keypad for garage door opener, a cost of $40 costs 175 from Pulte. It was a 5 minute installation. Brackets for ceiling fans is $200 each. Three years ago I paid $50 each.

We've had a major issue with our kitchen cabinets which has still not been resolved. We were assured that we would be made whole with the problem... Just go ahead and sign the closing. We will do whatever it takes to make sure you get what you want. It's been over two months... Still unresolved and avoided

I really got good customer service before close of escrow but find Pulte really lacking in service after close. I lived in a Del Webb in California some years ago and found them to be much more customer friendly. I suppose I will get used to this but is disappointing.

I’ve found several major issues with the house since I moved in and contacted the warranty division. They’ve come out to look and agreed repairs are needed, but nothing has been taken care of.

Started off very excited. Did a few walk throughs before closing and items were not fixed. Drainage is terrible! Feel like as soon as we closed everyone washed there hands of us. HOA was not friendly or welcoming. I would have given it less stars, but the sales staff were fantastic to deal with. Hoping it gets better soon.

Some past warranty defects were reported. Response time in correcting some of these defects seemed unreasonable. Still awaiting repair of unfastened Garage Door Hinge.

Salesperson: Was good, however too many omissions. Things were found after the purchase that we should have been told on advance. Design center: Julie was very through in explaining everything, and very helpful in suggesting and/or recommending selections that fit out style and desires. Construction manager: Chris, was very proactive in his communication, and response time. He was very informative when asked questions about the construction. Closing: The closing was smooth and quick. We only had a few questions which were readily and clearly answered, so we could move forward without any issues. We did a final walk through prior to closing, however, you need to live in the house for several weeks or more, before you can discover any problems that you might have have. While the home has a "soup to nuts" warranty on it for the first year, there is quite a bit of "pushback & excuses" from the builders representative's, which is very disturbing. Speaking with other residents that we have met in our short time here, the general consensus is that while they build a nice home, the quality of the finish work, and they way your issues are addressed, leave not only something to be desired, but also a bad taste in your mouth. What should have been one of the most exciting moments in our lives, retiring and building a "brand new" home, has turned into a frustrating, aggravating, and disappointing experience. As to a recommendation, the best we could offer would be, "buyer beware!" ... More

Nice people - overwhelmed, not trained for positions held, sub contractors skill set is severely lacking. Communication between what was agreed to in contract and construction has gaps.

I am a disappointed that I can hear walking from the unit above me. I was told that the "great" construction would prevent that. I may need to move. Not great responses from follow up work.

I love my neighborhood and my neighbors but it shouldn’t be my job and time to make sure things are done correctly. The sales people and construction managers are very nice and friendly but the quality of their trades people is poor. I am talking from the painter to the lawn people, poor quality. The required or recommended contractors (pool builder and window coverings don’t call you back to remedy problems. The only time I have received a timely response is when I contacted a company Vice President or regional president. They told us that one month after closing they would call and make an appointment for our one month warranty issues and it’s been six weeks and no word from anyone. The swale between the houses have standing water and my back and side yards look lousy. However the yards at the models and ready to move in spec houses look beautiful. You will pay a premium price for extras but receive sub-standard work in many areas. ... More

Workmanship was sloppy and wasteful. Low end cabinets and fixtures.

Take care of my sprinklers system asking for over a month shows how much Pulte caves my next project is to complete the closet door in the master bedroom I have already taken care of three issues by myself I got totally tired of asking. Something needs to be done about the sprinkler please. Thank you for everything

Hire your own inspector.

I like my home overall. I cannot believe the low quality of the front door to my home. You can seer light coming in around it. My building manager was scheduled to come back after closing to work on it, but did not show up. I have not yet had time to contact warranty. It is a very poor quality installation and a very low quality product to begin with. I am also unhappy with the sod installation in my back yard. Overall we are enjoying our home with the above noted exceptions.

Options overly expensive. Punch list items still working on a month later. All 2 by 4 construction with wide spacing in ceiling so attic can’t be used for storage.

we were supposd to close on 4/19/2019 but because pulte forgot to get a certificate of occupancy they called on 4/18/2019 at 2pm and said we would would close on 4/24/2019 that gave us a day and a half to move from the house we sold to move here.the floor in the second bedroom has moisture under the wood floor so they had to tear out my new floor and today on 5/29/2019 we are waiting to get our wood floor put back down.

Spend a lot of time in walk through

Homes are nicely designed with a nice layout. However, some of the materials and workmanship are not very good. The paint quality and workmanship along with the drywall mudding is very poor. I repainted and had to fix many areas that were not smoothed properly and there was dirt in the paint that had to be scraped smooth. I was told once I took possession, I could prepare a list of items needing repair and submit for resolution. I created a list of about 14 items that, to date, have only had 2 items repaired. When I took possession of the home, the driveway cement couldn't be poured due to the cold weather. Well it is warmer now and I am seeing new homes as yet unoccupied having driveways poured while I still wait. My advice, do not take possession of a home until you have all items you see addressed at least in writing. ... More

I would encourage anyone who buys the property, especially a new build, to bring an inspector with them prior to signing off.

Closing date delayed 3 times, many items unfinished on day of closing. No plan or communication of a plan to fix issues Can’t trust much of what they tell you. So disappointed.

We were pleased with Pulte Homes especially Tom D but very displeased with our Del Webb Agent, Diane A. We had very little interaction with her- she did not return calls and complained a lot about her personal life and how busy she was at work. Once she knew we wanted the house, she became invisible. She did not help us through any of the process including things that could have been done prior to closing on the house. We had friends here last week who were interested in Del Webb too. We told them DO NOT deal with Diane A.

Del Webb sells a community, and the house is the least valuable part of your purchase. House designs provide options, but the finished house is of only average quality. Ultimately you are merely another purchaser, a small fish in a big pond, and the bureaucracy can be overwhelming. In the end, it really is just a house. The community and amenities can shine, so prepare to find your satisfaction there. Along the way take the time to be certain all details are accurately set forth in your agreements. No sales reps comments hold any value unless confirmed in writing. Any mistakes - even denials of the sales reps representations will be held against you. ... More