Del Webb Reviews

Lack of communication in process.

While we are really enjoying and loving the Del Webb community unfortunately the home building experience was less than desirable. Structurally we have a well built home but the quality of finishing materials and workmanship was so subpar that it made the entire experience stressful and unpleasant. When you are paying top dollar pricing you expect to receive top quality and unfortunately that was not the case. The line “this is not a custom build home” was used way too much and frankly I suggest you all come up with an alternative reason for workmanship that is not in line with the price of the homes. Overall we are happy with our home. ... More

All in all it’s a satisfactory transition I moved here from Northern California to Mesquite the area is nice the people of been wonderful my only issue is is that with the Del Webb folks it takes a while for them to respond back to any issues that you have one that I experienced was my hot water heater I never heard back from anybody still working on it

The workmanship is not quality

It took a year for this house to be built. The price of the home is outrageous because the quality of some products is poor. Example. The paint is cheap latex and you can see thru areas where the paint was applied so thin. I said I would pay for them to apply paint like semi gloss but they refused. Now I’m left with walls that the paint looks bad. The deck was nailed in instead of screwed in because it’s faster and cheaper to do that work. I and several of my grandchildren have cut their feet bc nails are not installed correctly. But it’s cheaper and faster to use a nail gun than putting screws in. The spindles on the second floor are loose and if you leaned on the rail you could fall thru. Master bath shower grout is falling out and they put the wrong tiles in the shower. Grout on the shower floor in areas was put in messy and they didn’t clean up the excess. The kitchen cabinet has scratches on it has to be replaced. Cheap grass seed in back lawn should have sodded! The home is beautiful but it’s not worth $477,000 because of poor craftsmanship and cheap way of building. I also paid for an upgraded kitchen and wasn’t told it did not come with a refrigerator which is ridiculous!!!! The prices of these homes are too high for what you get!! ... More

Attempted to use clearance rack tile on the floor of our shower that neither matched in color or design

Since the purchase poor customer experience - non-responsive - outstanding issues have not been resolved since the initial walk-thru and remain today.

We would never purchase Pulte again. The finish work is Terrible. Lots of damage. The house was treated like garbage. We are living with permanent damage to floors and sinks, windows that are not straight, imoroperly mounted doors,, etc.

Took almost two months to fix broken tile on fireplace, our whirlpool refrigerator had no ice and water and seal leaks on right hand door , still not fixed with Pulte the builder and bottom line , took 10 months to build the home , four months late from original closing promised

It's been a big inconvenience pointing out so many imperfections on the entire home at all categories. Ex: Paint-Cabinets, Hardware, Fixtures, Stucco, Solar, Electrical and many others.

You have to keep bothering them to repair fixtures. Electrical problems etc.

Paint used in all areas including kitchen and bathrooms is FLAT.

They try to cut too many corners. Quality control is poor.

We have lived in our new home for a month and one half and a number of issues remain. Although some are scheduled to be mitigated today by your customer service representative who is excellent, others are unresolved although multiple requests to correct have been submitted. Our front garden is an embarrassment with the only response being it meets design elements. Some plants look like blades of grass peeking out of the mulch snd others look totally dead. Although we were visited by a group of representatives of Pulte and your landscaper (after numerous postponements) we were given the “company line” with no corrections to date although we were promised that some inferior plants would be replaced. Our fireplace has not worked yet and one of the controls in our shower is an incorrect color. This had been reported to the contractors who did the installations but wd have not heard from them. There are no communications between Pulte and the management company and we do not get communications regarding issues important to the development and its occupants. It took over a month for us to be registered in the management data base and some documents we were to be given at closing have still not been received by us. Delays in the opening of the clubhouse are understandable but the residents are not being informed regarding (as I have heard from my neighbors who are longer term residents) potential opening dates have been moved back with no one being notified. Our refrigerator has not been delivered and, although we were given an original delay of about six weeks,, we are at that point now and have no updates. A primary ingredient to all of this is ongoing timely and accurate communications but no one seems to either know or have interest in providing this. The overall attitude appears to be that the residents (YOUR CUSTOMERS) are totally unimportant. I would love to have a conversation with your representative as my sentiment is to explore ways to address snd correct resident complaints snd to contribute to building a COMMUNITY we will all enjoy snd be proud of. ... More

The sales team was great. Really sold me on the community and I loved the Mystique layout. After I bought the perfect lot on the lake it all went downhill. My field manager never kept me updated, there was issues getting water approved for the development phase, supply and labor shortages, we still don’t have cell phone reception outside of the house, my internet router had to be replaced and the breaker switch in my office was replaced and still keeps tripping. There’s drainage issues on one side of the yard and the runoff has washed away large areas of my lot. The workmanship quality was far less than I expected and the lack of communication very frustrating. ... More

Overall construction is very good but "standard options" should be much better at this price point. Quick examples; you shouldn't have to pay extra to get interior window trim and 5" baseboards; carpet padding should be much better; and garage doors should be insulated instead of single layer sheet metal. We tried to keep upgrades to a minimum because the many of the prices are just ridiculous, but it still took more than $100K to turn the standard house they offer into a house we wanted but could still afford. We did our "final walkthrough" the morning of closing because they were still trying to finish projects which should have been completed the week before. We should have just delayed the closing because getting final fixes to the issues we found during and before that walkthrough has taken more than six weeks. ... More

Quality of workmanship below average. Still finding issues every week. Warranty team not very responsive.

I wouldn’t do it again!

If I could take all this buying back I would. I wouldn't tell friends to buy here after this experience.

Would not go to settlement without items being completed, very poor, actually no follow on open items. Would not recommend Putle Homes to anyone based on our experience- would hope items be address before having to seek outside help.

Hire a home inspector before, during and after build

I wrote a long review listing all the issues we experienced during our home build. Go back and read that. Now, what we’re seeing is slow response from the after closing warranty Dept. We prob would not build with Pulte again.

Our Sales person and the Construction Foreman were outstanding - always there to help and very responsive. The Design Center was not helpful to us for making design decisions for the look we wanted in our home. And we felt their options we very over-priced. The actual Home, structure/framing, layout, and space in rooms, closets, etc, is Great. We love the design/layout of our home. The attention to detail from the sub-contractors (Cabinets in particular) was bad. For the location and price we were paying, I felt more of the extra options we purchased should have been included in the baseline home. Using Pulte's Escrow and Mortgage lenders was the Best - the process went very smoothly! Follow-up repairs has been disappointing - we have been here 1 month and we still have not received anyone to come and fix items (1 bathroom still has no hot water in the sink). ... More

Pulte builders pushed to get the "home completed satisfactorily" certificate signed promising to take care of outstanding deficiencies within 30 days. We are still waiting for fencing that's had been damaged in 3 places, metal sticking out of doors, electrical screw ups. We are now being ignored and our issues remain unfinished. I am very close to posting through social media what not to do when buying a home by Pulte construction. Very disappointed. The Del Webb community is great but your builders are terriblem

Covid effected many things