Del Webb Reviews

The construction is very solid with very good materials and responsive to all requests and concerns from me

The construction process was worry-free and exceeded our expectations.

Already sent to pulte group directly.

Great people, always very helpful

The entire experience was well organized and stress free

Everyone we have worked with has been helpful and worked we us on any issues that arose during construction. We love our new home.

Most things went well however some problems were identified but not corrected. For example, the slab for the outside HVAC was marked to be moved 5 or 6 feet to the back to line up with connections coming out of the house. This was not done even though it was plainly marked in spray paint on the cinder block. Now thinks are off and the insulation tubing is cracked for most of the long connection from house to HVAC unit. Some sheet rock mudding was to be corrected but again not done. This one we told your people that we would correct ourselves. Should not have to do this on a half million dollar home. Feel free to pass my review on to potential buyers. Summary - we do like the house and in no way regret our buying decision. My wife gave up on the mudding but I am still unhappy with the HVAC sloppy work. ... More

They work with you to give you the best home for the money and address any concerns you may have!

We bought the Sanctuary model in Dove Mountain and we had very limited choices in interior selections. If you are buying in Arizona, ask to use the Phoenix Design Center which apparently has more choices. The closets, laundry room and pantry are very basic. Many people in Dove Mountain had to do modifications after they moved in, Pulte uses material that maximizes profit such as compressed paper for door jambs, the paint choices are virtually non-existent.The community is great and friendly which is why we chose Dove Mountain. But for the price, we really expected better quality.

It becomes apparent from day 1 that Del Webb is not interested in their customers. Frankly, every Pulte employee treats customers as a necessary burden that must be endured. Every single thing must be down the Pulte way. The construction of the home is second rate, at best. Lowest bid contractors are selected and there is no follow-up on the quality of the work. All the materials are selected based on the lowest price. Construction is solely designed to meet the most minimum standards. Quality control is left to the Buyer, who is responsible to find and report all the many construction faults.

Workmanship on building home was good. Finishing items had a lot to be desired. Things not noticed until you are actually living in home. Location of outlets in rooms could be better. Wish certain options were offered (walk in shower, stove top with separate oven/micro.

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

I completed the building process from 1300 miles away. It would not have been possible without a construction liaison who stayed in close contact.

HOA Mgr does not answer emails or phone and home punch items still not fixed.

What became clear to me during the building process is that Pulte is trying to build too many homes too quickly. Quality of workmanship is very poor and all installed kitchen appliances had issues. Their warrantly mostly ensures that issues are corrected, but what a pain. For the money paid, especially for upgrades, the work should be done correctly the first time.

This is our second Pulte home. We’ve found workmanship to be very good. Sturdy and well built homes.

My wife and I were very surprised with the amount of options and choices we were allowed to make. We feel we got a custom home for a track home price.

The rep that did the virtual walk through (because of Covid-19) was excellent really knew his stuff. There were a few minor issues that need to be addressed and based on what I have experienced I expect them to be handled in a timely manor. Because of the Covid we are transitioning to our new home in phases we hope to be settled in soon. I would highly recommend the people we worked with. We are putting together a punch/warranty itemized list that needs to be addressed. I expect that it will be addressed and resolved to our satisfaction. Check back with me in 6 months and 1 year.

Colleen did a great job supporting me through the planing and purchase.

Covid was used as a convenient excuse for delays.

Building Supt. Great guy to work with

The supervisor was great and delivered on time kept us informed of progress. However the pool company has given us a hard time with regards to the auto fill not working properly and causing excessive water bills. Their answer was we are not responsible for water usage and you should shut off the auto fill control valve

This builder is the best, but covid affected everything...not the builder's fault

Nice floor plans,Friendly and helpful staff, Stands behind their product.

From almost the beginning where provided misinformation and found the people we worked with to be rigid and on accommodating beyond reason.