Del Webb Reviews

the work was done by non speaking English so they couldn't read all my change orders so I,can't give a good rating on work man's hip way too many major mistakes!!

I find this development to be average. I am concerned about the quality work of my home over the years ahead. My project manager has been excellent but I am not satisfied with the HOA management and it's concern for the homeowners. My home has had issues with potential new development and burning in adjacent land behind my home. I feel very insecure about maintaining my homes value as Pulte does not feel it's important to address neighboring developers who could hinder our homes value, fire risk, or the price we paid for our lots. I also find a miscommunication within the Del Webb/Pulte teams. Promising things that are not the case when one closes on their home. I am still also concerned over the cracks discovered in the seams prior to closing. All will show over the months ahead. Overall, this build was handled professionally by the project manager but not by the other corporate representatives. I have built many homes and this one is below average and for the money should have included more kitchen design options. ... More

Customer care does not return phone calls. We have issues that need answers. No one will meet with us.

I loved the model home with all the beautiful lighting, and upgrades, however, none of the upgrades shown are even remotely available to the buyer! The upgrades offered are not what you'd find in a home in this price range. I realize Pulte is a big company wanting to put up homes as fast as possible and buyers having to much input and changes would slow down their process. However, I haven't spoken to one new homeowner yet that hasn't said the same thing. High price for a cookie cutter house. 90% of the homeowners want choices and are used to finer finishing touches in their homes. We were all told we could make changes with the approval of the HOA after the home is built. Yes, that can be done but that turns into an additional cost that could've and should've been done during the building process. My home is still a work in process because of this, and I'm so disappointed since we just sold our 3 story home with all the bells and whistles for less than the price of this small "vanilla" home. ... More

Lack of proper cleanup resulted in brown floor becoming gray. Spackling dust was not clean up. entire house needed a VERY needed cleaning. Very Disappointed

During construction, issues that needed to be addressed were put off until the last minute before the final walk through and some of the issues corrected were done poorly. The Pulte construction manager handling the final steps of the building procedure did not give adequate time to have issues corrected properly. After moving in, the front portion of our house was much colder than the rest of our house. We did some looking on our own and found that the front "attic" area had not even been insulated which should have been caught by both the insulation company and especially by the Pulte construction manager. This is just one of many issues too many to detail. Many of the neighbors have similar issues. Pulte is building homes too fast and not putting in the quality that they brag about so heavily. ... More

Paid Pulte well over one million dollars for a brand new home in Del Webb Viera. They use day laborers to construct the homes that are plagued with issues. Lesson learned. Never close on a home until it’s right and Pulte is a big mass market “big box” builder of terrible build quality. Extremely disappointing

Except for the sales person, who was very good and responsive, the rest, for the most part, you are non existent, once closing was done… the only way, I come across information is through the residence Facebook. Filled out forms during Dell Webb orientation.. with the manager… we have no name tags, never been contacted by e-mail for events or anything, my e-mail to the manager was ignored, no newsletter, it has been over 6 weeks we still do not have an account number through the title company… we have been busy getting our previous house ready for sale etc…

Home buying experience with sales rep was great.However,Post closing experience has been very disappointing. Two months after closing on a model home we are still waiting for issues to be addressed including a safety issue. Customer Care personnel when they do respond to service requests they indicate majority items are “wear and tear” and not “workmanship “ related. .To date no service calls have been scheduled .

My husband who had Alzheimer's disease was going to live with me in our Del Webb home. Because of his disability it was imperative that we have a flat lot because he was so prone to falling. Despite knowing this information the saleslady we worked with sold us a sloped lot. The GC, Gerardo leveled the property somewhat. However it still has a steep slope. The GC was very conscientious in his attempt to rectify the condition but he couldn't make a good lot out of a bad one. And he was conscientious in trying to make the actual home as nearly perfect as it could be. I am very disappointed in my lot. The grass is awful, the landscape is spindly, and I have found 6 nails in the grass near the driveway and in the back yard. I was not told prior to purchase that I would have to pay the landscapers an annual fee of $300.00 if I wanted to have a fence installed, or I could get my own landscaper. I still have not been given a "welcome" to the community. Sadly my husband has passed away but at least I won't have to worry about him falling in the back yard. ... More

We truly love our new home — the layout, the design, and the overall space are exactly what we were hoping for. However, the quality of workmanship has been disappointing. From the start, we noticed issues with finishing details, materials not installed with care, and areas that feel rushed or overlooked. While the house itself has great potential and we’re happy to live here, it’s frustrating to see corners cut on something that should have been done with pride and attention to detail. We've had issues with the gutters, sliding glass door, concrete driveway, plumbing, to name a few. With better workmanship, this home could have been exceptional. With Pulte being the only builder in Sun City, homeowners have no choice and must deal with it. ... More

After much research we found a lot away from the noise of busy roads and the freeway. We paid a premium for the lot. Then Del Webb built the home on the lot next to ours and installed the neighbors noisy pool equipment 10 feet from where we sit on our lanai, wrecking all our efforts for a quiet space. Most of the response to our asking for resolution was insulting and Del Webb is unwilling to do anything meaningful to resolve the issue. They say it's our problem to resolve after they created the issue. We would not have purchased the lot/home if we had known, but now we're stuck with it as long as we own the property. Buyer beware, they of course are not going to tell you this could happen. ... More

Pulte builds a minimal home that in my opinion is hastily and sloppily built. After purchasing the home and employing workmen to do renovations/upgrades, it is apparent Pulte's workmanship is sub-par--floors & walls uneven, trash stashed behind the walls, quality of cabinets are cheap, offerings to personalize are limited (why we can only have one choice in flooring that encompasses all the extra bathrooms and laundry room and why we cannot have better quality tubs and tiled shower floors in the extra bathrooms or the option to pay for soft close on all the cabinets is ridiculous!). And while I appreciate the warranty process for things not working or in need of repair, when we do get people to come to do the repairs--they are incompetent, sloppy and usually create a mess that needs a follow up repair, particularly with Jkraft cabinets and the flooring company. Not impressed but we wanted to live in Sun City. ... More

The construction manager did no quality control/management on the home because from the start we had to call warranty service to get items repaired and had our walls ripped apart due to electrical shortage problems. Stripped out parts were put in and the list goes on. The front tree is dead but isn't covered because it's a landscaping issue and that's not part of warranty. We didn't even have a choice of the tree we wanted in the front yard even though we were able to choose all the options of the home from the ground up. Not the quality and experience we were expecting when we choose to build. ... More

There are so many major issues from beginning to end that will never be fixed I will not waste my time to list them here only to say "caveat emptor". It is obvious Pulte values expedience over quality and I can not in good conscience recommend Pulte as a builder and I rate my overall homebuying experience with Del Webb as poor.

I was told things that were inaccurate. Quality of materials is builder grade. The house they are building next door has a window that looks right into my window, 8 ft away, that floor plan should not have been allowed on that lot or set on lot differently. They respond to issues promptly but that doesn’t mean they get solved in a timely manner.

Salesman clearly lied to us about many things. Not happy about the experience and have no trust in the Pulte sales team.

NOT THE WORST, BUT DEFINITELY NOT THE BEST. THEY SPEAK OF CONSTANT IMPROVEMENT BUT APPEAR TO HAVE LITLE INTEREST IN ADDRESSING LEGITIMATE CUSTOMER CONCERNS. THE OUTSIDE VENDORS AND SUBCONTRACTORS ARE RUNNING THE SHOW. THE WORKSITES ARE A PIGSTY AND GARBAGE IS LEFT ALL OVER TO END UP ON PEOPLES LAWNS AND IN THE PONDS. WHEN YOU COMPLAIN YOU ARE BASICALLY TOLD TOO BAD. THERE IS A COMPLETE DISCONNECT BETWEENTHE BUILDER AND THE HOA AND HOMEOWNERS ARE LEFT HOLDING THE BAG. IF YOU DO VENTURE INTO DW, KEEP A CLOSE EYE AND PRPARE FOR A CERTAIN AMOUNT OF DISAPPOINTMENT.

Very disappointed in the overall experience. Poor workmanship, lack of communication and many lingering punch-list items.

The building process was not what I expected. The timeline for moving in was different than what I was told and reassured it would be. The house was very dirty! Subs did not clean up and were very sloppy. Had to replace all the carpet from stains. Sub contractors lied about repairs being made on the shingles, when in fact, the repairs had not been done. I had a 3rd party inspector come 3 separate times and paid $1200.00 for this service because the same existing issues had not been fixed on multiple things! The paint sheen being flat is not acceptable in such a humid climate. The ceiling paint doesn't match the walls. The texture was sprayed diagonally across the walls in many places. It had to be sanded and fixed. The painters were sloppy and did a terrible job. The main contractor Jake was nice and helpful but the build itself and some of the subs were a nightmare. I wouldn't recommend someone building here. The bottom of the garage was dented before I moved in but because it's not in a noticeable place I didn't see it until after moving in. No one will fix it now. Very disappointed in the building process itself. I paid $25,000.00 more than what the house appraised for. When all is said and done I like the area and amenities but the sub contractors are mostly sloppy. The things that show like the texture, paint, etc. are not good. The dirt and damage on a new build was unacceptable. Also Pulte Mortgage was a nightmare! Went with a different mortgage company after a complete runaround! The new company was so easy! ... More

While friendly and personable the salesperson (April) cost me a lot of money because she did not explain cabinet configurations when I was choosing double vs single oven, and range hood. So I ended up with a very plain cabinet configuration I never would have chosen had I known. It was only AFTER I complained my cabinets didn't look like the model home, that she sent me sketches of the 4 different configurations and told me the fact I didn't choose double ovens meant I got something completely different. This was NOT ok!!! Likewise I chose to purchase the refrigerator offered since she told me it was a counter depth, but was NOT! It stuck way out into my kitchen and looked terrible so I bought a new frig. Now I"m stuck with a second frig I need to try to sell. While my construction manager was a super nice guy he was not good/consistent with communication. He frequently did not answer emails or calls and it became very frustrating. If I happened to run into him in person, he was quite nice and informative but that was hit and miss. Pulte Mortgage was TERRIBLE. I had the worst mortgage experience of my life! Then, I had items not complete before closing so the warranty manager followed up. And Troy was wonderful! He was responsive, friendly and on task! 2 weeks after move-in I had a major plumbing back up that took 4 visits from the plumber to resolve. Turned out it was construction debris. Troy the warranty was hands on at my house to work with the plumbers to get the issue resolved. He was great! As I am getting more familiar with my house I notice a lot of places where the quality could have been much better (trim joints not well done, drywall details, finish details, etc) which is a bit disappointing. Additionally there are several bad home design issues, such as the refrigerator doors will not fully open as they hit the walls on either side, especially the angled wall on one side. To sum it up, the home architectural plans, the communication in general and the build quality has lots of room for improvement! ... More

Sad to report that we were very disappointed with our build experience with Pulte/Del Webb. There is a huge disconnect between what the sales team presents and what the construction team delivers. The quality of the home we purchased does not live up tp our expectation. We had major issues that were not resolved to our satisfaction. We were just given a bunch of excuses and nobody want to be accountable for anything. They had not even completed construction by our closing date. It was a terribly stressful situation and for what we paid the quality we expected was not delivered.

Make sure to visit the construction site as often as possible and make sure your sales person is knowledgeable about the product and options well

There were many things wrong with the house as they pushed to get an early closing. Bathroom window, cabinets needed replacing, floors fixed, went without electricity in 2 front bedrooms for 3 weeks. Only 1/2 of flashing done above garage, etc. As of today, still haven’t gotten a cabinet panel replaced or the rain gutters re-pitched. I’ve seen better quality in a motor home. It really left us with a bad taste for Pulte custom homes.

If we did not oversee the house building, and get things corrected the house would be a mess., shower was redone 3 times, added end stud in bathroom wall to stableized Sheetrock. Pulte needs to have better sub contractors that does not create so much rework and adds to cost of homes.. even sod needed replacement because of poor landscaping and infected sod. A lot of wasted materials and redone it labor. Do it right the first time !