Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9785 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Customer Reviews
Del Webb - Excellent experience from start to finish.
- Cynthia W.
- Verified Homebuyer
- November 09, 2020
- Aubrey, TX
Excellent experience from start to finish. Top quality builders-highly recommend!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Field Manager is great!
- Donna H.
- Verified Homebuyer
- November 09, 2020
- Bluffton, SC
Our field manager was absolutely the best. Communicated extremely well during Covid 19 build. He was attentive and on top of any problems. Would do another build in a heartbeat if I could have the same Field Manager.
Del Webb responded:
We are so happy to hear that your field manager made your experience so smooth and pleasant. Congratulations on your new home and we wish you all the best! ^AS
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Over all management could be improved;
- David T.
- Verified Homebuyer
- November 08, 2020
- Georgetown, TX
Monitor the construction from scratch. Check finish of work done. The Loft installation of HVAC was poor - the unit is fine but its installation is not up to standard and appears unfinished, also the site was listed as a store room but the installation blocks any entry to the possible storage area - management/planning ???
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Del Webb - All in all a good experience
- Nancy M.
- Verified Homebuyer
- November 08, 2020
- FLORENCE, AZ
All in all a good experience
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Del Webb - The attention to detail stands out.
- Kathleen S.
- Verified Homebuyer
- November 06, 2020
- Richmond, TX
The attention to detail stands out. The field manager took time to explain every aspect of the home and recommended what needs to be done to maintain it well. It was most comprehensive and appreciated.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Working with our job foreman
- Robert B.
- Verified Homebuyer
- November 06, 2020
- Bluffton, SC
Job foreman was knowledgeable and went out of his way to make things happen and paid attention to details
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The quality of the workmanship building the home
- Lisa V.
- Verified Homebuyer
- November 06, 2020
- Spring Hill, TN
I was pleased by how much I was informed during the building of the home and the quality of the build.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience and beautiful home
- Michael R.
- Verified Homebuyer
- November 05, 2020
- Buckeye, AZ
We are so happy with our home. It is just beautiful and spacious. The numerous options offered were great and right in line with current design trends. Our project manager was terrific and communicated with us often as to progress of our home, which made us feel so comfortable.
Del Webb responded:
Thank you for taking the time to share your experience as it makes us so happy to hear that our team made your journey so pleasant. Congratulations on your new home and we wish you all the best! ^AS
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The quality of construction of the home. I come from a builder family over 60 years in upstate ny and we would strive for a quality built home.
- Anonymous
- Verified Homebuyer
- November 05, 2020
- Port Saint Lucie, FL
We purchased an ready move in home and was very impressed with our experience from beginning to end. I would recommend this builder and development to anyone I know who is looking to relocate or move in the area.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Moved on the day we were supposed to move in.
- Robert C.
- Verified Homebuyer
- November 05, 2020
- Summerville, SC
Closing date was established months before and we closed that day.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Great communication
- Eugene C.
- Verified Homebuyer
- November 05, 2020
- OCALA, FL
Jacob was the project manager. He was very attentive to our needs. Very thorough and timely with communication. We’re glad he was our project manager
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Del Webb - The Pulte loan process was smooth and Customerservice was fantastic
- Bonnie K.
- Verified Homebuyer
- November 04, 2020
- Frisco, TX
The Pulte loan process was smooth and Customerservice was fantastic
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Del Webb - We are very pleased with our new house
- Maynard D.
- Verified Homebuyer
- November 04, 2020
- Wake Forest, NC
We are very pleased with our new house
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - 1.
- Barry B.
- Verified Homebuyer
- November 04, 2020
- Florham Park, NJ
1. Professional Staff 2. Quality builder 3. Great experience 4. Rate them 5 out of 5
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Warm and Comfortable
- LaRuth V.
- Verified Homebuyer
- November 04, 2020
- Richmond, TX
In spite of COVID-19 delays, my home buying experience went very smoothly. All aspects of the experience were explained to me in detail. All my questions were answered. I was kept up to date (real time)with all processes of my home being built(and I do mean all, from start to finish and extra). I am extremely joyful about my home purchase in the Del Webb Community/Pulte. Audra, Bryan, and Joshua are excellent!!!
Del Webb responded:
Thank you so much for taking the time to share your experience! We are so pleased that our team made your new home journey smooth and wonderful. Congratulations and we wish you all the best in your new home! ^AS
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Angelica has always been quick to respond to us and address our
- Fred H.
- Verified Homebuyer
- November 04, 2020
- Albuquerque, NM
Angelica has always been quick to respond to us and address our concerns and issues. We are still waiting for some responses regarding warranty work so we shall see....
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Del Webb - House was finished on schedule.
- Anonymous
- Verified Homebuyer
- November 04, 2020
- Davenport, FL
House was finished on schedule. Everything was finished including the planting. There was no punch list. After we moved in there were several minor issues that were addressed very promptly. I was surprised by a $550 want bill for the first month especially since we were only in the house for three weeks
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
some of the workmanship is very poor . example. a door molding with a crack at the hinge and still hung
- Kenneth S.
- Verified Homebuyer
- November 04, 2020
- Georgetown, TX
i owned a house built by the original company and was disappointed by the results of this company regarding the finished work
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Del Webb - Our house was completed on time.
- Richard B.
- Verified Homebuyer
- November 04, 2020
- Bluffton, SC
Our house was completed on time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Smooth process, quick to respond, quality product
- Philip A.
- Verified Homebuyer
- November 04, 2020
- Ponte Vedra, FL
Smooth process, quick to respond, quality product
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
We love our new home! Worth the investment for sure.
- Aaron A.
- Verified Homebuyer
- November 04, 2020
- Georgetown, TX
The previous home we lived in for the past 30 years was a Pulte. Once we learned the builder in Sun City was also Pulte, it was an easy decision to move forward. We have not been disappointed! The quality and design are excellent!
Del Webb responded:
Thank you so much for being a loyal customer! We love hearing that you are happy in your new home and we wish you all the best. ^AS
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible Surprises
- Beverly M.
- Verified Homebuyer
- November 04, 2020
- Rancho Mirage, CA
The design center was a horrible experience although everyone was friendly. I’m a design with my own business for 25 years. I found out after the house was being constructed that I had t seen many options fir such things as doors, cabinet doors etc. I also found the pricing way out of line with the industry .
Del Webb responded:
We are so sorry to hear that you had a frustrating experience at our design center. We would like to learn more so we can address this situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AS ...
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 3
Del Webb - every detail must be inspected, poor workmanship
- Anonymous
- Verified Homebuyer
- November 04, 2020
- Saint Cloud, FL
every detail must be inspected, poor workmanship
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
Timely & Experienced
- Nick H.
- Verified Homebuyer
- November 04, 2020
- Rancho Mirage, CA
Our home purchase at Del Webb in Rancho Mirage, CA has been a great new home buying experience. Having purchased new homes in the past, I had much to compare this experience with. By far, this has been the best new home purchase. The whole process was very organized and low-stress. Highly recommend buying a new home from Del Webb.
Del Webb responded:
We are so happy to hear that you had a wonderful experience and would recommend Del Webb homes. Thank you so much for sharing your experience and we wish you all the best in your new home! ^AS
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Well organized customer process
- Theodore W.
- Verified Homebuyer
- November 04, 2020
- OCALA, FL
I would recommend Pulte as the home builder of choice
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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