Del Webb Reviews

After six new construction experiences, this contractor was by far the worst in terms of quality, reliability, and communications. We were assigned three different construction managers and had closed 4 months later than originally advised.

Do not try to get a loan through Pulte mortgage. They are not friendly or helpful. Beware that it may take months to correct problems. Our feeling is they get the house finished and worry about fixing items later.

Very unhappy with the workmanship of our home. No attention to detail. Our project manager did everything he could to make things right. Del Web is only interested in getting as many houses built as possible instead of focusing on the detail/quality of their homes.

While I believe the Del Webb social aspects of the community will be a positive if I can ever get beyond trying to fix all the issues with the house, the building process with Pulte has been extremely stressful, challenging and disappointing for the cost of the build. Multiple issues of sloppiness in the concrete pours, brick caulking, wide open spaces of daylight through doorframes, build design flaws, inability to get warm (not even hot) water in some sinks in anything less than 1 minute and 20 seconds, toilets so off center you actually are knocking into the wall as you sit, shower doors with multiple issues and more. And Pulte will only consider fixing or are even capable of fixing even a small portion of the problems without tearing the house apart. It would seem the only objective Pulte has is to get houses up fast and to get paid. It certainly is not quality of build or customer satisfaction. I have only met three people so far and their feelings and the conversations are all alike on this topic. ... More

The community is great, the people are nice and the activities are great. The houses are pretty and have good layouts. And for the most part, quality after final punch list was complete seems decent. But it’s hard to find good things to say about Pulte right now. They are not transparent about their processes, communication is automated or nonexistent, they come nowhere close to meeting deadlines and six weeks after closing we are missing lots of things. Good luck getting a response from the Wilmington service line. On the other hand, the corporate group seems to be more responsive- but things shouldn’t have to be escalated to that point. ... More

I would love a do-over. The sales rep did us a disservice by pushing us to not get things done during the build and didn’t offer a lot of things I wish I had gotten. Having only an hour or so to pick what you want in the house with no opportunity to change your mind on non- structural things is insane. You need at least a day to look at the selections and change your mind especially when you aren’t being told about everything. You don’t know what you don’t know until you see it in someone else’s home who had a different sales rep. The finishes are terrible. The quarter round is chewed up and the tray ceiling looks bad. The wood used throughout looks beat up. The painting is awful with flat paint. I wish I had come every day and watched them work. They uncovered the floor with more painting to be done. I am still picking little dots of paint off the floor. I am still doing construction spending thousands after we closed. The punch list was a joke. All those pieces of tape on the walls and other areas was only for show because they did nothing. If my husband wasn’t sick, I never would have closed. We bought one of their high end homes and the quality is poor. The master bathroom shower wall looks horrible. I am going to either tile it like this builder did at its other location or put wainscoting in that area. My neighbor got my black fireplace surround and I got her Marble. It doesn’t match my quartz countertops. Paying to remove it. The fireplace was painted without sanding it. The wood is rough, not smooth. Gonna pay to fix it. I am exhausted. The home doesn’t sell, it’s the community, the lifestyle that draws people. Go every day during the build. Make them fix things before they get to far. Be there the day they paint. They paint…they are not painters. They brush where they should have sprayed and caulking is something they cannot do properly. I would have rather they painted nothing and let my real painter paint at my expense because I am paying him now to re-paint. Love the floor plan and the community. ... More

There are six outstanding issue..no 7 that are still outstanding and not addressed. Flood lights I paid extra for. Can’t turn off at switch..problem electrical. Hardwood floor in entry hall a board lifted and hasn’t been repaired. Counter in guest bathroom miscue where it meets the faucet leaving large gap. Bolts and instructions for hurricane shutters not provided. Broken glass for turntable in microwave..received a replacement that was incorrect size. Still waiting for yet another replacement. Still waiting for shower rod that was never provided. Spent quite a bit of money for this and disappointed. ... More

Review? I have none worthy of publishing.

Our project manager changed 3 times during the 9 months. We lived across the country and had to request updates on build. We felt disconnected and once we moved in, our last project manager left for another job so we have no one to discuss issues with. The last project manager wasn't invested in our anyway so we always felt alone. Fixing issues are on your own to figure out and deal with even if they were not done before closing. It is sad to pay this amount of money and be treated in this way.

It took 13 months to complete our home. At least 5 walls and center island out of alignment. We had 4 different Construction Managers. Just wish Matt (our last Mgr) could have been our Mgr throughout. I feel certain if we had had him in charge prior to just the last 6 weeks this would never have happened. Pulte needs more Construction Mgrs to supervise their sub contractors.

Our experience was not as pleasant as we wished. Our first construction manger was not very responsive to our concerns. How ever Nate was our construction manger at the end was great and helped us out. Our sales person was very short to us about our concerns and and basically dropped us at end. Pulte Del Webb needs to have more quality checks for what people are speny

Horrible & difficult experience with Pulte. Our third new build with them & a completely different experience this time.

The most important items that are visible for fit and finish leave a lot to be desired. Painters don't properly tape around hardware. Many things aren't square and is obviously visible. Warranty calls are in a backlog for obvious reasons.

Pulte prides itself in their quality and I can honestly say quality is probably furthest from their minds. They are all about the dollar, period! If you are looking for quality, look elsewhere. If you want a run of the mill, but standard home, then they will not disappoint.

The Sun City Del Webb Pulte homes are great designs for living and entertaining. Even though the homes are close together, outside noise is not a problem. The finishing workmanship from poor wood filled with putty, painting not finished, paint splatter on floors and cabinets, poor tile laid uneven. If you have low expectations of quality, this the place to buy!

The entire process of building the home from initial purchase to final move-in was easy. The quality of the home and materials is poor and the skilled workers were not all that good (sheet rocking, molding and painting were terrible). The team was good but they also have to deal with poor craftsmanship. Tim was responsive and efficient in addressing our issues. For future home buyers, the quality is not worth the cost. Also, don't rely on the models shown as designs and options change over time

The selection process is extremely rushed, and you cannot make changes. I had the home inspected, and there was multiple issues on a “completed home”. Construction manager taken off job, and customer service is slow to make needed repairs.

I suggest renting in Sun City before you buy. For the transition and timing, we rented for six months before the sale closed. We learned a LOT in the rental about how things worked that we wish we had known when we were making the purchase decision. It all can be overwhelming, determining where to upgrade and where to wait, what kind of lot you'll really be OK with, etc. About two months into the rental we realized there were some things that we did not even know to do that would have made our new home experience significantly better. I'm focusing on what we learned. As for the rest of the experience, the low ratings have more to do with lack of communication, bad information at the beginning (marketing was great; reality was different), design center issues, financing issues (suggest you find your own mortgage company), title challenges, and on and on. If you are used to very high quality materials in your environment you may want to reconsider as you will probably need to upgrade everything after you build. If you are upgrading from a current home and excited to be in Mesquite and live a relaxed, golf cart centric lifestyle, then you are probably in the right place! ... More

Extremely disappointed with finish details and lack of remediation once closed. Nails sticking up in carpet- not covered, very visible drywall seams not fixed properly - not covered, scratched windows, mirrors, and wall tiles- not covered, poor workmanship like nails sticking up on door trim and just painted over- not covered. Thought Pulte was much better than this!

The quality of the workmanship, especially the finish-work subcontractors, is below even track home quality. Lack off attention to detail and even basic trade skills is evident by all of the major trades. Not only did Pulte insist on our closing before the house was completed: it has not fulfilled its reassurances and promises to take care of outstanding issues. We are seven weeks past closing and none of the key issues have been addressed. We lack a working shower door. The stairs which has both structural, cosmetic and finish issues was made worse by the unskilled laborers sent to “fix” things. Pulte is selling a wonderful home and delivering a weak imitation. It has clearly hired the lowest bidders and not the lowest responsible trades. It’s project managers are likely overworked, stretched thin and obviously lack clout. ... More

Love the Del Web community. House was completed 3 months later than promised!!! Response from the warranty team was timely. Pulte could have done a better job checking the workmanship quality of the exterior and interior painting, and the tile floor installation.

The community is very attractive; however I regret my purchase due to the poor quality of construction. Particularly poor workmanship with painting, drywall and cabinetry. Issues with electrical, appliances and plumbing. Simply stated, the builder lacks a quality build process.

Not a custom home. Average quality at best! Construction manager missed many quality issues. Poor response to questions during process. Many items not completed prior to closing. Sales and interior designer best part of process. Sub contractors work poorly monitored.

Walkthrough-filthy from construction (not cleaned) kitchen trim missing, no shower doors or mirrors, no screens on lanai, patchy concrete garage floor, closing delayed a week. After move-in 4 different tiles on floor, carpet cleaned but stains returned. Neither front door or garage interior door hung correctly, 1 1/2” space between front door sill and pavers, blocked cold water faucet, no hot water MBath shower, crack in ceiling, white line above all baseboards, windows very hard to open and one I can’t, stain on counter tops, windows never cleaned although I requested. Chuck, construction manager did his best but pressure above to close homes not finished is inexcusable. ... More

Not a great experience and not a great value for the cost. Weeks of delays, terrible communication, crooked walls, shoddy patch ups, unresponsive project managers, holes developing in the lawn, late delivery of the home.