Del Webb Reviews

Our experience was not a good one

This was a great experience for me. Pulte homes is an exceptional homebuilder. I never felt overwhelmed or lost in the process.

The Pulte/Del Webb team does an adequate job in building quality homes but seems to leave details to clean up later due to the rush to get you to the closing table. Communication between home builder and buyer also leaves a lot to be desired as phone calls and emails are often ignored or given a delayed response. With that said, we are not unhappy in our new home and the community is great.

Notice mistakes or they will not be fixed.

Pulte was very responsive to the quality related issues encountered. We saw shortcuts that led to some of the quality issues.

Could not be happier. Comfortable and well laid out.

My salesperson should have told me I needed a RIGHT hand garage to maximize windows on the east side of our house knowing full well our model (Martin Ray) has only 1 1/2 windows on the garage side. She told us we needed a LEFT hand garage. Our house is SO DARK from lack of windows on the east side. We currently are repainting the entire interior of our house at our expense trying to brighten our living space. Also the design person did not steer me to lighter colors after I told her too that I wanted maximum light. The time allocated for the design center choices is inexcusably short; especially when we had to fly in from another state. Del Webb salespeople should have been much more helpful. We were just a number to be processed as quickly as possible. Our contractor supervisor was removed halfway through the building process, unfortunately. He kept us abreast of the build of our house. We were sorry to find he was gone!! The quality of the workmanship on our house was extremely poor. No quality control!! We had a list of 16-18 major items that needed correction. Over a two month period they were finally corrected. These homes at Frisco Lakes are expensive for the square footage with substandard workmanship. So disappointing to see the walls painted with the wall plates installed as we had to remove and clean. Too many issues to mention in this forum. We moved here 4 months ago from a 55+ community where the quality of workmanship was excellent and home prices were lower. I suspect you will not publish this review. ... More

Sales Rep. (Taylor) was excellent. Mortgage Process Team was excellent. However, the construction team over promised and under delivered.

Be involved during the building process, in person when you can!

We really like the layout and design of our new home. The community and residents are great. Our only area we wish was little better was the workmanship of the home. It seems speed was a higher priority than the workmanship of the finished product.

The quality of our new home is outstanding. Pulte does add some quality touches to ensure the home is well built. We do feel the value/price were fair. The base price in our location was best for a Pulte home, where they get you are in the upgrades... who doesn't want some upgrades? We are happy with what we chose. Pulte did submit a change order without our knowledge or permission, we took exception to this. Pulte does put together a pretty solid contact and we relied on our contract to help us prevail in our position on this subject. We have a certain amount of time to submit a punch list after move in. We submitted our items within the time frame but have yet to have all the work completed. Some work has to wait until landscaping is done, however one last task has not been completed, nor have I received a confirmation that all my emails are acknowledged. This could be a better experience. ... More

We had a good experience with out sales consultant and the construction supervisor.

From the sales office to our experience during the building process our expectations from a company with such a good reputation as Del Webb were not met. The Del Webb name carries a lot of weight but our personal experience from the sales office to the construction process was fraught with disappointments and a lukewarm response to our issues. There seems to be a rush to sell home sites and to proceed with the development of the community but if you experience an issue that requires an individualized response, you may be out of luck. To summarize...buyer beware.

Del Webb employees, through the entire home building process and before, were always available to take our calls and answer our questions. Throughout the entire design process our opinion is what mattered most! Exceeding customer expectations is the primary goal with the Del Webb team and they achieved their goal!

Pulte (Jared) did a great job building the house and addressing any concerns afterwards. They really want to impress!!

After walk thru and signing off, we walked out of house and noticed the garage door was damaged on the inside. The reviewing agent hadn't noticed it either and said that it wasn't a problem that he would see that it was fixed. No one has called about fixing the door since we closed in July. The agent we dealt with has been transferred. Is Del Web going to stand behind this promise? We have emails with a picture from the agent saying that it would be fixed. We are not able to move in yet, but the agent had our email and cell phone to pass on to who ever was in charge to fix the door. We are not happy. ... More

The quality of the craftsmanship on things that show (Tile, cabinets, appliances , etc) disappointing.

Being retired & available helps on some issues.

I expected more quality, better communication, and no passing the blame. Generally not happy.

We are happy with our new home and with the sales staff who guided us through the purchase of our property.

Generally happy. Had trouble with Pulte Mortage, getting Pulte to supply Tesla Solar docs and still not turned on after 3 weeks. Sub standard bath fixtures and Whirlpool really cheap.

First, only the good stuff. The community is beautiful. The pool and clubhouse is magnificent. The people we have met are friendly and helpful. Now, for the not so good stuff. If you think you are coming to this community for no maintenance, please know that issues with landscaping (weed control, irrigation changes for pools, etc.) are not being tended to as many homeowners here expected. We’ve only been here a few months, but this has been an issue. Workmanship is standard and responsiveness to warranty issues is standard except for the landscaping issues; hence the two stars.

Upon first glance the homes are lovely until you are actually living in them. That is when you notice all the little things that are not so little. Paint or glue where it should not be, paint, scratches or dents on wood floors, unfinished and damaged doors that were installed and more. It is very disappointing for the money spent and the supposedly good reputation of Pulte. I am not impressed.

Satisfied

The overall workmanship on the home was poor. the interior had many areas that were done poorly. After we move in, we called the customer care line twice (gutter problem) and have never received a call back.