Del Webb Reviews

Very slow on responding, small issues not addressed

I closed on my house on May 20, 2022. The process has been pretty bad considering the fact that I didn’t move in until June 15, because the house had not been completed, there’s still issues with my home that I’ve not been fulfilled the house was never clean, Their still issues with screens paint on the floor, and so on. I was promised that all of it would be completed it never did there’s issues with the patio door, the whole experience has been a very bad one, the folks at the HOA office, are very unpleasant, And that’s just for starters I can go on and on and on but what’s the point nothing is gonna get fixed you get the feeling it is what it is. ... More

There seems to be no commitment to "make things right" after the sale. Absolutely no follow-through on promises made and notes taken for construction faults to be corrected before closing. Six weeks later there seems to be no Pulte/Del Webb commitment to deliver on their promises of a finished product we would all be proud to own. We didn't expect the failure-to-perform after a great experience with the sales and design teams. Despite assurances that pre-closing kitchen cabinet issues would be corrected, and a warranty work-order issued in mid-May, absolutely no action. Similarly, a damaged front door-sweep and threshold to be replaced after closing has never happened (nor has a work order been issued). In early June we showed the warranty service representative pantry shelving spans of 66+ inches installed without bracing making them useless to use without pulling off the side anchors from the walls. In mid-June our master shower drywall repairs - pending from pre-close - was finally finished but our request for the required paint touch-up over the repair work hasn't made it to the work-order stage by the warranty representative. Individually, every one of the Pulte/Del Webb staff have been polite and respectful. But follow-through and probably organization has been very poor. Again, where is the after-sale commitment? Our advice: Don't close until everything you want corrected is corrected. ... More

Buyer BEWARE! We felt that many things during process were misleading. We were told one thing by sales person, electrical rep, and designer and then were not specifically written either way. In our contract. Oven/microwave combo was supposedly unavailable and we were forced to accept a lesser model right before closing with the the threat of not closing on time! We had no choice. They did similar with order contracted mini fridge for the entertainment center, an expensive extra ordered through them. After closing, getting them to complete at least some of the contracted items has been a fight. The sales center personnel tell us that there is no one to contact who can help the unsuspecting home owner. VERY DISAPPOINTED, thinking that Pulte is a quality, honorable builder! They charged an exorbitant amount of money for extras (ex. Mirrors in bathrooms), kitchen cabinet pullouts, electric. Whenever they made changes, we were not compensated. If we would have requested change order there would have been a $500 cost! We felt rushed through the design process (3 hours only!). Total landscaping package extra so we would meet local code, INCOMPLETE! Their employees are a product from the top down. We asked for someone to contact us personally but no one has bothered! ... More

Lot's of issues with the house once we moved in. House was not built the best for the money we spent. Very disappointed.

They had a list of items to be fixed. Apparently customer service agent quit and list must have been lost. New agent assigned to take over. I was told to add to list with filling out a ticket. I wasted my time filling out 3 new tickets of simple things to fix (not realizing original things were never included). I’ve been here almost 2months and never heard from anyone to fix anything. But I have received a communication that I can call someone about warranty services. Included in this was websites of about everything that was not included -basically so don’t bother to call.

Disappointed in quality of build and amount of time spent trying to get something repaired. Several big issues that need to be taken care of along with numerous cosmetic ones too.

Eleven months after first starting construction, our new home is still not finished. Getting things done has been extremely difficult. Communication is non-existent. Phone calls, texts and emails go unanswered. An extremely frustrating experience and had we known, we would have looked elsewhere.

The Field Managers are overworked and are unable to properly prepare the homes for the customer. None of the new home buyers on my street are pleased with their purchases.

It has not been a good experience! I closed on my home March 29,2022 and I am still waiting on the outside to be painted. Other uninhabited homes have been painted so Pulte can’t continue to blame supply chain issues or lack of workers. Our home also lacks landscaping and sod. Once you close on a home you are of no account to Pulte.

It has been 6 weeks since I closed and I am still waiting for the issues documented at closing to be fixed. I have gaps in siding, missing trim on cabinets, but the main issue is my property/yard is a hazardous mess of construction trash. I get no response regarding landscaping schedule and clean up, despite emailing sales manager, construction manager or warranty manager. I was made promises that prompted me to close on an unfinished property and now I am being ignored. The building process was the same, no communication about delays unless I was constantly emailing for follow up.

The salesperson kept us updated as to the progress of our home with bi-weekly pictures. We are pleased with the design of our home, but extremely disappointed with the workmanship of finishes such as baseboards, doors and paint. We closed on our home without the over/microwave combination due to supply issues. It would have been a nice gesture if Pulte had given us a counter microwave to use until they could install ours. We are in a construction zone while other homes are being built. It would be appreciated if the various construction crews cleaned up their areas before leaving to minimize the building debris ending up in our yards. The best thing about our experience is the area we live and the people we've met. ... More

Our construction manager, Joseph, was excellent. Our sales manager was incompetent, the mortgage department was untrustworthy, and the contract allowed pulte to make changes at will without the customer’s consideration. Overall, the buying and building processes were extremely stressful .

Buyers should pay careful attention to the construction of the home and look carefully at all the details. The woodwork seems to have been cut with an old blade as the edges are ragged, the paint is very think, there is no putty/paint in many places where it should be, some of the plants and grass have already died, etc.

Supervisors couldn’t stay on top of workmanship that was not up to standard: kitchen slide-out drawers failed in the first week as some weren’t assembled properly. Repair on a tray ceiling to make the coffer plumb is still noticeably different color and texture. Floor tiles aren’t level and smooth and I’ve tripped on edges that stick up. I bought the new-build house in progress-not finished , drywalled and I was not permitted to make any changes to the items that weren’t even installed- like the tile floor. There is a widow sill in the master bath that has the tile company logo clearly visible on the underside as it is above my head in the shower- where was the supervision of the workers? Why would they think that’s okay? In this competitive market, I didn’t get a great deal. I’m in the warranty period…and exhausted, and disappointed. ... More

If you build with Pulte, in Kimblewick, you better have lots of money and even more patience. This was our 4 new home building experience in the Indianapolis area and it was by far the worst. Have seldom dealt with a more unresponsive company. In their case, “subs” stood for sub-standard. Rarely were any tasks (elements of the home) completed 100% at the time they were started and several important ones still aren’t completed. On the exterior, our front door still has epoxy on it, one panel of our garage door remains unpainted, neither our front porch or covered porch in the rear of the home are completely caulked or painted, trim piece is missing, irrigation system isn’t installed correctly ..... all of this and we closed on March 30. And, there are issues on the interior as well. The tile in our walk-in shower in the Owners Suite still isn’t finished correctly and that job started 5 months ago (January). The Construction Managers (we had 3-4) are awful. They’re neither attentive to detail nor do they seem to care. Communication was poor throughout the build process. And, once we signed the Sales Agreement, the sales rep lost interest too. Very, very poor treatment and very, very poor experience, especially considering the fact that these are not inexpensive homes. However, it’s likely negative media coverage is right around the corner. Hopefully, that will elicit some proper response. Sad that’s what it has come to but simple appeals are falling on deaf ears. ... More

This builder was unable to keep to timelines. Our closing date was delayed multiple times. The contractors that were hired sometimes did shoddy work that needed to be rectified. We had three construction managers in the course of our build who were not responsive to our requests. We are now almost three months post closing and still have many things not completed including tiling and plumbing of our master shower and painting touch ups in several areas. We have no landscaping despite the fact that it is almost June. We see other homes that were started much later than ours getting landscaping. Promises to rectify our concerns have been repeatedly delayed. It feels like the builder is prioritizing banging out a high volume of adequate homes over crafting a lower volume of quality homes that would do credit to the Del Webb brand. We can say this because we built a home with this builder 24 years ago. Because of our positive experience with this builder, we went into this process with high hopes - and are bitterly disappointed with the building process. ... More

We actually like our home a lot. We would have rated Pulte 5 stars until we moved in. Our desert home is one block from ongoing construction. The spring windy season hit right after we moved in. Pulte not only makes no effort to control loose blowing sand at the construction sites (directly upwind of our home), construction debris--sheets of styrofoam, cardboard boxes, wrappers, fast food containers--are left in the open where they blow right downwind and collect in our yard. Pulte charged us $2000 for an optional landscaping package with a gravel and river rock front yard. It was beautiful until their uncontrolled sand from the construction lots buried it. Pulte refuses to do anything about the damage, citing a clause in the contract. But our home is in phase 5 out of 6 in this community; they have known about this issue for years, having built successive waves of blocks of homes. Homes identical to ours 2 blocks further downwind, with the identical gravel/stone landscaping option, escaped the windy season unharmed. This is not a "you're in the desert, you should have expected it" story. This is corporate neglect. Pulte knew what would happen to our home and looked the other way. They lost all right to a good review when they chose that path. ... More

My sales agent was wonderful and had the perfect personality for her job. She kept me up-to-date on the construction and was most helpful. The construction manager was also helpful and for the most part kept me up-to-date. My negative experiences included the following: my closing date was moved three times requiring that I’ll reschedule movers, utility issues and also renegotiate my rental agreement where I was living prior to moving. When I arrived for my walk-through, painters were in the house, none of the kitchen appliances had been installed, and I was missing a number of pieces to complete woodwork. The punchlist has been huge with problems with getting workers to show up to do work. Also, my closing was delayed because there was no water sewer hook up and when I contacted that company a few days prior to closing they did not even have my address on their map and indicated that no application had been submitted for the water sewer hook up. I have never had these experiences with the other three homes I have had built in the past. All of these issues have made this process quite unpleasant even though I am very happy with the development and generally very happy with the quality of my home. It has just been a real mixed bag! ... More

Worst experience I've had with any company or organization. They stopped working on my house for three weeks with no valid explanation while work was being done on other houses near mine. No flexibility with scheduling. Del Webb's attitude seems to be "my way or the highway." Anyone moving into a Del Webb community should consider buying an existing house.

Not transparent. Discovered that other alternatives were possible and I was driven to conclusions that were not optimal.

Local Sales office was responsive and trustworthy; however, they had no authority to address our issues. We were treated rudely by the construction lead during a field inspection. The specifications for the laundry cabinets were conflicting and led us to believe we were getting something we never received, and after traveling 80 miles to the design center we were given an insulting $300 gift card to make up for a $6k mistake. We were not informed that we would be closing without an oven until a few days before. There was never any follow up on this issue, only when we pressed the City of Mesquite did anyone contact us. We are still awaiting confirmation of an oven being delivered. The sales office and the workers are terrific. It is the management and the poor communications between design-sales-construction that is the core problem. The construction sites on our street look trashy and there is frequently debris flying around in the wind. We have had to take two nails out of our tires and replace a tire ($300) because of a gash caused by a piece of metal we ran over at night. We really do like the home but again the overall experience has been negative, very unlike the customer-focused and positive experience we had six years ago when we first built here in Sun City. Our more recent experience reminded us of the days of Pulte Homes in Michigan in the 1980s. Not good. ... More

This was our second home in Stone Creek. Our first home was trouble free and only took 5 months to build. This second home took 10 months to build and was fraught with multiple contractor problems. We definitely would not build another home with Pulte under current conditions with subcontractors.

have not had much contact with pre closing issues being address or corrected

Quality homes. The wait to move into our home was not what we were told or expected. Communication among the Pulte Team is poor. Very frustrating. Realize everyone is trying to do their job, but I would not recommend Pulte to a friend. Built 3 houses in our lives and this is by far the worst experience.