Del Webb Reviews

every detail must be inspected, poor workmanship

We would have to tell them to buy somewhere else

Used inexperienced trades. We were at the site each day and saw firsthand how and who was doing the work. The interior work was not completed by experienced contractors in most cases. This was proven correct by the number of times we had to have repairs done.

Designs offered are irregular mix of impractical and unsafe options for older residents; schedule and cost-controlling focus appears prominent with zero quality control inspections prior to house delivery

Every house I see in Sun City has a rain sensor with a bracket on their gutter. When I looked for mine it is sitting in my gutter. So I am thinking why would someone just put my rain sensor in my gutter instead of using a bracket like everyone else? It did not fall there someone had to do that instead of doing it right. That is my reason for the low rating.

I’m not even sure we got the features we selected. Our master closet has only one shelf whereas I understood there would be an upper and lower if we chose the upgraded version. I don’t recall being asked what color grout for the showers. I chose the lightest tiles and the grout is dark brown. It’s very ugly. The floors were damaged and the ‘correction’ was to scrub a strong smelling solvent into them. The shine is now nonexistent. We asked for top-of-the - line cabinets and they are pretty cheaply made. The trash can doesn’t even have a soft close. Several bumps under the carpet. Rough edges in interior doors. Paint needed on the front door. Property line on one side is unclear. Unsightly black pipe sticking out of wall. Unattractive downspouts that don’t match the front trim on both sides of the entry. Stairs creaky already. Uneven heat distribution: Master bedroom and bathroom very warm. When the heat comes on upstairs the air escaping the vents is loud. Only one window will open upstairs ( no cross breezes ). ... More

No response to any concerns brought to area managers (Bruce) attention.

We have had nothing but problems since moving in. You can see daylight through the garage door and that is an "acceptable" margin of error. This attitude is totally unacceptable! The garage doors are just cheap pieces of metal! The child safety mechanism can easily be put out of alignment. We had 3 defective toilets. Totally not level. They have been replaced. The master bath twice and bath 3 had to have the drain collar replace because it was cracked when the replacement was installed. We were without a toilet in the master bedroom for a whole month. The tile in the master bedroom had to be removed replaced in order to level the floor. The back corner was so out of level. The Slider could not be locked. That took 2 trips to get addressed. A handle on the kitchen cabinet was off. That door had to be replaced and 12 if the cabinet doors had to be adjusted The shutters in the master bedroom were off and had to be replaced. There was only 1 window shutter that did not have to be adjusted. The overflow drain in the tub of bath 3 had to be adjusted. That meant that the wall in the master bath had to be opened for that to be corrected. There is a dead tree in the back yard that was put in between us and our neighbor behind us. our neighbor notified the office before we did and it is still there. We now have a problem with the seat in the master shower where the top is lifting off the tile . So far every week has been a new problem! It is OLD! ... More

The real-estate portion was outstanding as well as the title portion. Now when as to the mortgage portion it was ABSOLUTELY HORRENDOUS !!!!!! Between loosing very important financial information and as for the same documents over and over and telling me the need to pay off a $60 credit card at closing THEY ARE CLUELESS!!!!! At one point I told them I should just buy the house outright!! I was lucky I only had to deal with them for 3 weeks!!! I have a friend dealing with them now and he is going through the same issues, sadly enough he has to deal with incompetence for a few months!! Moral to the story DONT USE PULTE MORTGAGE!!! Now for the good points the construction manager was outstanding and as for the home they seem to build a very good house. Very well insulated and very good products in the house. ... More

This builder is the best, but covid affected everything...not the builder's fault

First let me start with the positives. My builder, Daniel Clark, was outstanding in every way. There aren’t enough stars in the sky to rate him. Because of him, I know my home is solid and every detail was scrutinized and correctly executed. I have complete faith and trust in him and his work. Now for the negatives, I am disappointed in the quality of my flooring. I just moved in so time will tell how it ages. Pulte Mortgage was a nightmare and had great impact on my overall experience. They had all my financials for 5 months and the day before closing they told me I had to make an 85% down payment rather than the 40% previously agreed upon. I had no time to review the amended documents because my moving truck was already on the road. I’ve only met a handful of people and learned I’m not the only one with complaints about their mortgage company. It greatly impacted my opinion of the company. ... More

The house and the construction people are solid. Minor issues have been resolved within a reasonable timeframe.

Painful process but nice home. My next move will be either to live under a bridge or the cemetery.

Our experience with Pulte Mortgage was horrible. We had to keep supplying the same info and the new info could have been requested much earlier. We did not close on our closing date bc of trying to get info that should have been requested much earlier than the week of Christmas when many offices were closed. We were very stressed! It was a trying experience.

We had poor communication throughout the process with our salesman, Todd. Knowing my husband and I lived two different directions, 300 and 400 miles from our new home, he didn’t tell us we would have to return within 3 weeks of deciding to buy. He didn’t always answer questions about the meetings scheduled through the process. However, it is a very beautiful, good quality home. We especially enjoyed working with Brooke, the construction manager. The workers in our neighborhood seem friendly and respectful as well.

Overall the experience was about what one would expect from a large builder, everything was dialed in, Not a lot of flexibility but in the end the home is comfortable and the workmanship is good with a lot of quality checks along the way, a pretty standard home. Although the two loan originators were professional and helpful… the actual loan process, especially the underwriting was the absolute worst loan experience I’ve ever had, the underwriting department demanded that I violate a court ordered confidentiality agreement with regards to a large deposit (I refused). They basically added insult to injury. Absolutely would not recommend or use Pulte Mortgage again. We did a conventional loan with a large down payment, cash for closing and beyond in the bank, very little debt (auto loan) and income that exceeds the national median income many times over. It was an absolute joke. ... More

This was our third new build so we believe we've gained a little knowledge and experience with purchasing new homes. This one from Del Webb was nice at the introduction however, having to wait 10 months to close on our new home all the while watching interest rates climb. What is the earnest money good for? That's an experience we did not enjoy at all. Priority should have been given to lock in rates when earnest money is given. Yes we understand about post covid supply issues, but why are the buyers the ones you wait and end up having to pay higher payments? Not good business.

Everything was good until Pulte Mortgage got involved, I would rate their service an absolute zero. Everyone we talked to in the Denver, Co. office was totally unorganized & couldn't decide what they needed when. This is the eighth house my wife have bought & they single handedly made this experience worse than all the others put togather, wouldn't recommend them to my worst enemy!

I do not blame the delays on Del Webb, they were the fault of our politicians. However, even several months after moving in, my oven is not completely installed and the hot water recirculating is not working. The contractors have generally been very responsive. This is except the plumbers. They have repeatedly lied, missed appointments, and have not resolved the problem.

I like the area very much. Lovely neighbors

Our sales person seemed to lose interest once we signed the contract and was non-existent through the close. Sales person has yet to congratulate us on the new home. Low scores to sales. Pulte mortgage was impossible to deal with and dropped the ball several times to the point I used another lender and lost $8K from Pulte, but it was worth it. The bright shinning star was our construction project manager who was great to work with, communicative and very detail oriented.

Cookie cutter homes. Don’t have the ability to make any change after contract is signed. Poor communication between Pulte and my mortgage company during mortgage approval time.

The experience was less than positive due to lack of information on what to expect, being 1500 miles away and finding out things we should have been made aware of during the purchase AFTER we moved in.

Pulte was very responsive to the quality related issues encountered. We saw shortcuts that led to some of the quality issues.

Stone Creek used 116,000 gallons of water on our sod prior to ours closing. After our closing we had inadvertently and quite accidentally and mistakenly used 92,000 gallons of water on our new sod. Isn’t that an excessive amount of water and a waste????? Perhaps your notice/awareness Regarding watering new sod to new homebuyers could be made with more emphasis regarding the awareness of the first and second water bill!!!!! It’s been very upsetting to get our first water bill - $733.46!!!!!! It’s absolutely absurd and a shame that we got this kind of bill!!! Very upsetting as new home buyers to Stone Creek!!! We have never experienced this kind of water bill anywhere ever!!!! This should NOT have happened!!! We would trust you more had this not have happened!!! Perhaps literature to new home buyers could be written with a stronger warning regarding their first water bill!!!!!! ... More