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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9035 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

9035 Reviews in All Areas

Star Rating Breakdown

5 ★ 4066

4 ★ 2246

3 ★ 1530

2 ★ 741

1 ★ 452

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

We purchased an older model home "as is." The home is lovely, but the inspection was not in depth, the contracted repairs were not performed and we've invested thousands in repairs to bring it up to code.

  • margaret P.
  • Verified HomeBuyer
  • October 12, 2021
  • Georgetown, TX

We are very happy with our new house and the community. Our concerns lie in purchasing a past model home and finding many costly items in I'll repair. The sprinkler, electrical and AC system all required significant repairs. One was in the contract, yet denied. Worst of all was being given keys and garage door openers that had not been recoded. The outside door pad opened up with no code whatsoever. That was only discovered by the men who came to change them for us.

Del Webb responded:
Hi, ...

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Failure to address design flaws

  • Dennis V.
  • Verified HomeBuyer
  • October 12, 2021
  • Fuquay Varina, NC

Do not rush you design selections

Del Webb responded:
We were so disheartened to read your review as we know how important design is to making your home your own. We'd really like an opportunity to discuss this experience with you and get you to our lead team to try and make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

too many issues of things wrong or broken

  • Carol F.
  • Verified HomeBuyer
  • September 11, 2021
  • Wilmington, NC

refrigerator door damaged, waiting for new door, mirror in master bath not secured properly, closet in spare bedroom the railing was damaged which also caused door to be damaged. fan over stove needed repairs wrong size screw. several areas needed repainting. part had to be replaced in sprinkler system. that's it for now

Del Webb responded:
We are disappointed to hear that you are dealing with unresolved concerns in your new home. We would like to help escalate these for you and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

The seeming lack of quality/quality control and the “cheapness” of the fittings/fixtures. The installed landscaping, especially the sod is very poor grade and was not installed with care. The attention to detail is poor!

  • Donald B.
  • Verified HomeBuyer
  • September 07, 2021
  • OCALA, FL

It would be advisable for anyone considering a purchase/build to make frequent personal visits and closely monitor the progress of the build. This is a very real regret from my perspective. Despite being assured of “quality control” throughout the process, it is not possible to recognize it in this particular house.

Del Webb responded:
We are very sorry to hear that you are not pleased with the quality of your home and that you have regrets regarding your new home build process. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Unfortunately poor communication throughout the entire process

  • David B.
  • Verified HomeBuyer
  • September 07, 2021
  • Georgetown, TX

The process started out great, but once we signed it all went down hill from there. The sales person would not return my calls, emails, text messages for minimum 1-2 weeks when I contacted her with questions. I did not get any updates on the status of my house which ended up being delayed several times so we actually closed 2 months after the original date. We had 3 field superintendents as they all kept leaving. It overall was a very unpleasant and frustrating experience. Pulte needs to really really really improve their customer service.

Del Webb responded:
We are disappointed to hear that you did not have a good experience working with our team and struggled with delays throughout your new home build. We would like to provide this information to leadership for their review and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Build too many homes too fast to keep up with communication and quality control

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2021
  • Georgetown, TX

Recommend waiting to build a home when not in a housing boom in order to ensure better quality control and customer service.

Del Webb responded:
We are so sorry to hear that our team did not provide excellent communication and you feel your home was rushed. If there is any additional feedback you would like to provide or any concerns we can help address, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

I would not recommend this builder to others.

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2021
  • Wilmington, NC

I never expected to have so many things wrong with the house. I The quality of work on the interior was quite poor. I paid for things up front that I had to pay someone else to make right. I'm here about six weeks now, and very little has been fixed by the builder.

Del Webb responded:
We are so disappointed that there are so many concerns with your new home and your experience has led you to no longer recommend our services. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Took 6&1/2 weeks to reconstruct master bathroom shower incorrectly constructed!!

  • George M.
  • Verified HomeBuyer
  • July 29, 2021
  • Aubrey, TX

Our Bldg. interior construction supervisor, Flint Sneath, always was very responsive, despite subs continuous recalcitrance to be responsible, at all!

Del Webb responded:
While we are glad to hear that your supervisor provided excellent communication we are sorry that you have concerns within your new home. We would like to learn more so we can escalate your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Poorer quality building materials

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Fredericksburg, VA

Check on building process during building

Del Webb responded:
We are disappointed to hear that you are unhappy with the quality of your home. If there is any additional feedback you would like to share or anything we can help with, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Rush to complete compromised quality.

  • Richard N.
  • Verified HomeBuyer
  • July 28, 2021
  • Spring, TX

Sales team was excellent, design team was excellent but decision by Del Webb to accelerate closing date caused very poor workmanship on the interior. A word to the wise...do not agree to close until all work is completed to your satisfaction.

Del Webb responded:
We are so sorry that the change in your close date resulted in a lack of quality. We would like to look into this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

poor workmanship

  • Elizabeth C.
  • Verified HomeBuyer
  • July 28, 2021
  • Spring, TX

Do not expect quality materials or workmanship

Del Webb responded:
We are so sorry that you are not pleased with the quality and workmanship of your new home. We would like to learn more so we can help. If you could please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Del Webb - They are in over there heads.

  • Diane G.
  • Verified HomeBuyer
  • July 01, 2021
  • Haymarket, VA

They are in over there heads. Cutting corners to get things done faster. Instead of doing it correctly from the beginning.

Del Webb responded:
We are sorry to hear that you are unhappy with the quality of our construction. If there are any specific concerns we can help address or any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Del Webb - At first there was constant communication.

  • Diane S.
  • Verified HomeBuyer
  • July 01, 2021
  • Davenport, FL

At first there was constant communication. Once I signed and was committed, things changed. They said I would be kept up to date on everything but that was not the case. I had to ask repeatedly for information and updates. My salesperson left halfway through the process and the only person I had any contact with was the construction manager. It was a very stressful process.

Del Webb responded:
We are so sorry to hear that our team did not provide excellent communication throughout your home building journey. If there is any additional feedback you would like to share or any concerns we can help address, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you for sharing this feedback. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Tim did a good job the landscapers were terrible we are still waiting ion them to replace a tree after 3 months of them saying it is still alive no leaves yet the yard is very ruff and a ne they didn't pickup any junk it is under the grass

  • Frank P.
  • Verified HomeBuyer
  • June 30, 2021
  • Frisco, TX

Over all the house is good it just seems that after closing things take for ever to happen Are builder Tim turned in a cabinet that had a crack in it to be replaced that has been app. five weeks ago still nothing and then there is the landscapers and sprinkler people that do the worst work i have ever seen. The quality of paint we were able to select from was very poor unable to wash any of it.

Del Webb responded:
Thank you for taking the time to share your experience with us although we are disappointed that you are experiencing concerns with your new home. We would be happy to escalate this situation for you. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Del Webb - Our realtor did nothing to help us negotiate with the builder.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Jacksonville, FL

Our realtor did nothing to help us negotiate with the builder. Our building supervisor was horrible. We had to get management involved. Once management was involved the move went much smoother. The painting and finish work are not very good. We are having our house repainted.

Del Webb responded:
We are sorry to hear that you had a frustrating experience at the beginning of your home build and are not happy with the quality of the paint in your new home. If there are any unresolved concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Del Webb - Our home in Buckeye Festival was built with two A/C.

  • James B.
  • Verified HomeBuyer
  • June 29, 2021
  • FLORENCE, AZ

Our home in Buckeye Festival was built with two A/C. It in Florence they put one. Excuse was unsatisfactory. The Journey has a better system that the Voyage. I feel a mistake was made using old floor plans to build them in Florence and Buckeye builds with newer plans because two A/C are needed. VP for Arizona Jermey is useless and that’s the reputation he has from others that have gone to him with issues. They never provided me a letter from Pulte engineer saying the difference between Buckeye and Florence and why. Also why was this house not upgraded like Journey system? Think a mistake ...

Del Webb responded:
We are so sorry to hear that you are unhappy with your AC but we thank you for taking the time to share this feedback. If there is any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you again. ^AH ...

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Lack of response time to problems after we closed.

  • Michael P.
  • Verified HomeBuyer
  • June 04, 2021
  • Summerville, SC

When all our issues have been resolved since we closed April 21, 2020, then and only then will we grade Del Webb on the home buying experience. At this juncture we are not pleased. For example, we were recently told our refrigerator would would be delivered the week of May 24 - 28. It wasn't received as of 6/3 and no one bothered to call us to let us know of any further delays. On top of that, the refrigerator we have has no ice maker and we have to buy ice at a retail store weekly. Not a big expense but certainly is an inconvenience. Second, the carpet in our two guest rooms had to be ...

Del Webb responded:
We are so sorry to hear that you are having a frustrating time getting your issues addressed. We would like to help escalate this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

I wish I had read reviews first

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2021
  • Rancho Mirage, CA

My experience was so disappointing, especially with Pulte Mortgage. I loved the location and floor plan of my home, but the only time I felt like I was a client that Pulte was trying to please was during my interior design consultation. They did meet the deadline set for closing, but they did so through obviously rushed final construction details. I initially applied for a very small mortgage with Pulte Mortgage simply to get the promised contribution towards closing costs. However, Pulte ladled on some many junk and excessive fees (both application and processing fees, for example). The ...

Del Webb responded:
We are so sorry to hear that you had a frustrating experience working with our partners at Pulte Mortgage and that you did not feel like a priority to our team. We would like to learn more about your experience so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Bad

  • Amelia P.
  • Verified HomeBuyer
  • May 26, 2021
  • Davenport, FL

Glue, dirt, cement, absolutely the dirtiest new house ever. Yesterday I was on my hands and knees scraping up glue for 1/2 hr. No pride in workmanship. Received a 175,000 house for 275,000.

Del Webb responded:
We are so disappointed to hear that your home was not clean when you moved in. We would like the chance to address this issue and any other unresolved concerns you may have. In order for us to do so, we ask that you please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 4

Del Webb - Marvin the supervisor is great

  • Carol H.
  • Verified HomeBuyer
  • May 26, 2021
  • Fredericksburg, VA

Marvin the supervisor is great

Del Webb responded:
We are glad to hear that Marvin provided excellent service to you! If there is any additional feedback you would like to share or anything we can assist with, please feel free to email customersupport@pultegroup.com. Thank you for leaving a review! ^AH delwebb

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 4

Del Webb - Our experience was not good.

  • Douglas R.
  • Verified HomeBuyer
  • May 25, 2021
  • MARANA, AZ

Our experience was not good. We closed on a house that had no electric, gas, and roof not completed. Some of the sub-contractors did sloppy work. The construction manager pushed back on many things. I was happy with most of my upgrades, but had to watch them closely as the manager missed putting in some of my contract upgrades. We were out of town, but you really need to be there during their builder process.

Del Webb responded:
We are so sorry to hear that you did not have a pleasant experience while building your new home. We would like to help address any unresolved concerns you have. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Del Webb - I had never had a house built before and would probably not do

  • Anonymous
  • Verified HomeBuyer
  • May 20, 2021
  • MARANA, AZ

I had never had a house built before and would probably not do it again. It was a bummer seeing poor quality products being used on my house and all of the set backs along the way. I couldn't believe the amount of trash and garbage litter through the job site. I couldn't believe how much people just didn't care. My friend built a house too and she has had a tremendous amount of issues with her house. The neighbors all have a story to share.

Del Webb responded:
We are so sorry to hear that our services did not live up to your expectations of a new home build. We would like to help address your unresolved concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Del Webb - Make sure you visit the home every week during construction so

  • Michael L.
  • Verified HomeBuyer
  • May 18, 2021
  • Spring Hill, TN

Make sure you visit the home every week during construction so you can keep up with the stuff that needs to be fixed and that isn't done correctly. The entire process is focussed on saving Pulte money, not on producing a quality product.

Del Webb responded:
We are sorry to hear that you did not have a pleasant experience building your new home with us. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you for leaving a review. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Del Webb - Not what I expected from a well known builder

  • Mark K.
  • Verified HomeBuyer
  • May 18, 2021
  • Spring Hill, TN

Not what I expected from a well known builder

Del Webb responded:
We are so disappointed to hear that we did not meet your expectations. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

There is no question the sales person lied to us

  • Mark K.
  • Verified HomeBuyer
  • May 11, 2021
  • Spring Hill, TN

When we signed the purchase agreement I specifically asked the sales person if the home would appraise at that level. She absolutely assured us it would. It fell short by tens of thousands of dollars. The bright side is after shopping for a mortgage and insurance we went with Pulte for both. And though there are lots of minor issues with the house that need attention the customer care person is great at following through.

Del Webb responded:
While we are so sorry that you feel our sales team was not trustworthy, we are happy that your customer care manager is handling your concerns. If there is any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 3

Trustworthiness 1

Value 1

Responsiveness 5

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