Del Webb Reviews

When we have had small issues, Craig is very quick to respond to help us with answers, or gets subs to come back to fix things. Overall, we love our house and are very glad to be here.

Closed on our new home 5 weeks ago already and both my wife and I are so very happy that we moved up our plans to live in a Del Webb Community, we just love it!

Dell Webb had a number of house styles to choose from and we found one that perfectly met our needs and budget with added upgrades. We've been in it for a month now and are really enjoying living here. Each house is built to order and the process was well organized from the initial contract to final handing over the keys. Everyone was well knowledgeable and helpful throughout the whole process.

The system you have implemented works great

The floor plan meets our needs, we got the customizations we wanted and the house was built on time and in great condition.

-Laid off many key contacts during build.

A number of items needed to be addressed after move in. We have had 2 Builders (superintendents) transferred out of this project. The lack of finish quality is a real disappointment. I am hoping the Del Webb (Pulte) follows up and corrects the problems. So far they have not become engaged.

Home was left dirty for us. Attic above garage not insulated. Wiring issues. Multiple paint spots on carpet. Dishwasher hose not connected causing water leak. Overspray and missed paint on exterior. Missed dimmer switches. Multiple scratches in glass panels. Entry gate installed backwards causing stucco damage. Attic light is always on with no shutoff. Dryer vent on roof has no cover allowing rain to flow into dryer. Multiple paint touch up spots inside home. Had to turn on garage lights to make laundry room lights work. The only item to be addressed in the last six weeks since we moved in was to fix the laundry light issue. We sent an email with inspection report to Customer Care with no response until we sent a follow up email to multiple people including sales did we get a response. We were told Pulte would be scheduling repairs but have not heard back since then. Extremely disappointing experience and at this point in time there is NO WAY we could recommend a home to our friends or family. I see this will be reviewed before it’s posted so I am certain it won’t be posted due to it being a negative review but I hope someone takes note of the issues. ... More

Every house I see in Sun City has a rain sensor with a bracket on their gutter. When I looked for mine it is sitting in my gutter. So I am thinking why would someone just put my rain sensor in my gutter instead of using a bracket like everyone else? It did not fall there someone had to do that instead of doing it right. That is my reason for the low rating.

I never thought I would live in a retirement community, but it is one of the best decisions that I have ever made. My home is just right for me. As for the community, it is as if I am in high school again. The neighbors in my community often take evening walks and are happy to introduce themselves and talk as they walk by if you are so inclined. I look forward to creating great memories here. P.S. - my sales agents, Angelia and Allen, and the construction experts, Jefferson and John, are the best.

Although my customer service rep is trying the best he can, bottom line is the AC unit does not cool our home. I've gotten nowhere. My condenser is 3 tons for a 2 story Martin Ray while neighbors have a 3.5 ton for a smaller home. Nobody can tell me why this is, but I'm guessing that's part of the issue. I'm very disappointed in Pulte for allowing this to happen. I would not recommend buying a home from Pulte.

I am very pleased with the quality of materials and workmanship.

My Design Meeting was held 8 months before occupancy and no changes were allowed even if I wanted additional features. Reported issues 3 weeks ago and still no action in resolving.

We absolutely love our Pinnacle home in Del Webb Bexley. This was the perfect size and floorplan for our downsize from our multi-story colonial in Virginia. Our sales agent was great to work with and then we were amazed at the build process and how fast they built our house. The fact that we aren't responsible for lawn and landscape maintenance was a big selling point for us and frees us up for other things. The Meridian amenities complex is beautiful and we are looking forward to making a lot of new friends.

We have had three new homes built for us during our marriage and Pulte has the best quality control process.

We love living on one floor!

Good value.

The overall buying experience with our first field manager went extremely smooth. It made the home buying /build process an easy one. Our team were responsive. The new environment in which we all find ourselves in found us toward the end of the process therefore responsiveness changed due to staff changes. We have had an issue with communication with current field manager we are working toward resolution.

The only thing we were not happy about was the back yard. When we were shown lots we picked this lot because it was thr flattest. We think it is terrible that you leave the backyards where they can’t be used, it is even hard to stand up. The yards should be smoothed out before the grass is planted. with this being a community for older people that some have trouble walking you certainly didn’t think much about people falling. Please look into this before doing other homes this way. We had plans for a beautiful backyard and it is not possible.

The builders were very responsive to my questions and identification of issues.

For the price, overall workmanship good be better.

Construction managers are deceitful

We had a good experience. You need to be involved and check on your home often. Do your research and know what you want. Visit the models and meet some of your neighbors.

Main issues were never addressed. Disappointed that our sales rep was let go. No continuity in transition. Project manager did not take care of main issues i.e. unstable toilet and flooring. Reached out to Garrett and never heard back. Very poor customer service. Issues should have been addressed immediately. We're still waiting....

Most everyone that we worked with was excellent and very responsive. The process of selecting, designing, building and closing went very smoothly.