Del Webb Reviews

Texture overspray everywhere, tape, all just painted over and not removed. Refer defective, items still need to be repaired(making a list) and much more. Sales team was great, but that is where it stopped.

Lisa in the Sales office at the development site was very helpful - supportive and quick to respond to questions. Courtney in the Design center was great - attentive, knowledgeable, and helpful. Pulte Loan process was laborious, and information requested was far beyond anything any other builder has requested. Construction Manager (CM) was forced by corporate schedule to build too fast and close too quickly - no real chance to address all of the issues discovered at the walk-through conducted before closing. Multiple workmanship and material issues, including carpet, tile, and paint, and ALL trim work throughout the entire house was poorly installed and has defects. Very poor site cleaning maintenance, including beer cans inside of cabinets. These items aren't necessarily the CM's fault - no proper time allowed by corporate schedule to conduct quality checks by other CMs prior to closing, leading to a lot of problems. Even worse, no mention was ever made of quality checks during the build, which was unheard of to us - all previous builders conducted multiple checks during the build process to find and correct mistakes in material or craftsmanship even prior to closing. Warranty Dept. has been slow to respond, and pushed back on many matters instead of taking the proper philosophy of "If I paid so much for a new home, would I be satisfied with the quality?". Understaffed, and overwhelmed by many items that never should have been "warranty" items to begin with - they are having to correct basic initial build issues in many cases. Overall, if we were to be honest with anyone about whether to buy a home here or anywhere else through Pulte, we would discourage them unless they absolutely had to buy in a specific location. Pulte standards are far below any other builder we have dealt with in the past 20 years (4 others) in regards to quality. They claim to have 60 years of experience, but I have not seen any reason to believe they have learned "best practices" and incorporated them into their build process to assist what they claim are so many "new and/or inexperienced" managers and craftsmen. ... More

The builder has no desire to build an energy efficient home even though they pretend they are. For example, they do not offer upgrades to energy star appliances. The engineering of the heating and cooling system is incorrect for the modern tight construction of the home. They install only inexpensive single stage systems which are not energy efficient in tight construction. In addition, they do not offer an upgraded filter system for customers with allergy issues. With the short runtimes of a single stage system, humidity levels will not be controlled contributing to mold and mildew issues. The heart of a new home is the HVAC system. The lack of an upgrade option for a more efficient two stage system with proper air quality management rates this builder an "F" grade. ... More

Pultes customer service representative was not helpful at all. She will find any excuse not to help you with your issues. You have to battle with them to get anything done. Once they have your money, you're on your own.

I dont know that I would recommend this builder to anyone else.

We love our new house and the sales team but the contractors and materials used are generally suspect. The painters were sloppy, did not use drop clothes and the paint was of poor quality - both inside and out. The stucco and roofing work was also done hastily and poorly. My opinion is that during COVID Pulte had too few contractors to keep up with sales which resulted in poor overall quality. We have numerous issues with our home after we received the keys and are still trying to resolve them nearly 2 months later. My advice is to new Pulte buyers is to hire your own inspector to sign off on each phase of construction and make sure that when you receive the keys the house is truly complete to your satisfaction. ... More

The original “field manager” did not know anything about construction or scheduling. Our project (the 7th home that we have built) was a mess. Once he was replaced things went more smoothly. The finished product is satisfactory but not great. Late in the construction process my flat back yard was bulldozed and carved into a drainage ditch. At no time had we been told that this would be necessary for “engineering.” When we have heavy rains the water from up the hill gushes through my back yard washing away pieces of sod and dirt. I have asked that they come out and fix this to no avail!

workmanship of this house is very poor. Move in week was mentally stressful as there were so many things left to be done for me to be happy and to sign off. House is about $100k to $15k overpriced for what we bought. Staff is responsive when i call.

Carefully look your home over.

Pulte is a for profit organization, which is fine, however, they do not have any interest in talking to the customer throughout the home building process. They cut corners where possible and charge the highest prices. Don't believe the sales person, they are going to tell you anything to get you to buy and then there will be an excuse for everything when they can't deliver. They will also retaliate so be careful what you say to anyone involved in the entire process.

Very disappointed that they put in the wrong master vanity and I now have to live with the mess...

Be careful.......follow through with certain things are just not there and at the beginning we just waited for the next disaster/issue. We have a punch list of fixes that can choke a horse.

2-3 minutes to get hot water to the master shower and kitchen sink. Air conditioner system is under designed and takes several hours to heat the home. Master bedroom in 2-3 degrees colder. Closing a disaster 20 major items not fixed 24 hours prior to closing

Do not close until everything in your Pulte home has been done to your satisfaction. It might not get done after you close. We had excessive things wrong in the home and they are still fixing things after almost 2 months. Then to fix it, they give you a 4 hour window to show up, and then might not even show, or only fix half of what was scheduled. We had to escalate up thru corporate and even they did not care. We have not been happy with our experience at all.

Pulte pushes for quick closing dates even though the house construction is far from done. There is no time resolve the open issues and things are slammed together make the closing date. The Pulte foreman was diligent and trustworthy but I believe the quality of the subcontractors that built the home were of a very low standard.

Ask a lot of questions and have everything in writing. If there is something you see in the model do not assume that is what you will get for the finished Product. Be on property site as often as you can and document all problems questions etc.

I was surprised at how sloppy the overall craftsmanship was in the details. I have found at least one corner not square. There is at least one crooked wall. Most of the electrical outlets don't cover the entire hole leaving the appearance of small holes next to the outlet plates. Some of the cabinet doors were hung crooked and the depth is that of cabinets put in a cheap house. The upgrade to the blinds is a disaster and will need to be replaced because they are crooked and cheap. Water drainage between houses is poor and will need to be addressed. We've been here less than two months so I'm sure we'll find more issues as time passes. ... More

The Site Manager was the best.

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

They tell you that this home is as close to a custom built home as you can get, what a joke that is. Walls were not square, which means drywall is not square, shotty workmanship, paint spray all over my floors and my appliances which I can’t get off, garage door has gaps around the seals, so we will be fighting keeping the snow out this winter, I requested some special orders on some items and they charged much much more than what I could have bought them myself, I could go on and on. Did not get the quality of home that we expected for the price we paid. Our construction manager did what he could but he could only do so much. I would love to have the people at the top see if they would accept their house in the condition that we did. I would welcome their visit to my home anytime. ... More

After living in the new home for 2 months, I can now see the slipshod construction. Ramshackle quality. I thought I was moving into a more refined community. Instead what I find is the intolerable noise from all the ATV's that ride all over my block by Elderly Easy Riders. The NOISE comming off of Falcon Ridge is like nails on a chalk board. There needs to be a sound wall. The heavy traffic reverberates all though out the paper thin construction. The Poliars ATV that Illeagl for street use in Calif, is permitted in Mesquite. They scream at outrageous DBs to achieve 24 mph and are obnoxiuos beyond belif. Why the HOA and community would allow these inconsiderate relics from Yasgars Farm to have and drive these things destroys the senerity of the community. The marginal constuction of the house does nothing to insulate the people living in it from the offensive noise level. Terrible place to live. ... More

Potential to deliver a quality experience is there, but unfortunately it is not achieved

Poor follow up after closing.

Finish work is substandard. Materials are also poor quality, examples are the light bulbs that failed on day 1.

Materials were generally of good quality. However the quality of the workmanship was poor.