Del Webb Reviews

Need to CLOSELY examine everything that is installed before closing. Most items i.e cabinets, granite etc. looks second hand.

Cuts on trim, drywall and framing not done with precision leaving gaps that should not have been present. The garage was not cleaned despite repeated requests to remove globs of concrete, drywall mud, sawdust and drywall dust. I finally cleaned it myself. Texturing and painting were done haphazardly with blank areas and paint runs.the sprinkler system was not working correctly and required multiple calls to get corrected. Someone cleaned a paint brush in the sink leaving the sink stained. Calls to quality personal and project manager would go unanswered requiring multiple calls or calls to Tim D.,the dependable sales rep, to get them going. Areas requiring paint touch-up and additional caulking are still in need a month and a half after closing. The areas are marked with blue tape. It is an embarrassment to have guests see all the tape. The communication between supervisors and workers seems to be sorely lacking. It appears to me that there is inadequate supervision and accountability for the workers. Do not sign off on the house until all corrections are made. ... More

Cheap materials and workmanship; walk through more like a drive by; why bother asking when you don't respond to your respondents?

We were told thinks by the salesperson that were not true Workers only care to check off their job. They would paint over anything just to check off their job. We still have crooked walls, bad sparkling, would floors that have many lose areas. There would have been many more thinks wrong if I did not throw a fit before we move in

Many sub contractors that represent Pulte very poor skills and it seems it’s more about quantity than quality

I'm not happy with the quality of the workmanship on our tile floor. Grout is not even seemed like the just slapped it down quickly, didn't use spacers so grout lines are uneven, some tiles are raised not happy with this. We were told they are within the quidelines. If they can get them perfect in the model homes the quality should be the same in all homes. Very discussed!

Have been very disappointed in quality & customer service. This is the fifth new home experience we’ve had and definitely the most disappointing. It’s been a fight on every issue from having a toilet moved that was off center at a shower, kitchen island top seam that was ragged & filled with the wrong color material, corian master shower wall cap that was rough cut and uneven (never was made right) to the poor housekeeping & cleanup on delivery. We’ve had promises made and not fulfilled along with tradesmen filling our occupied home with dust from cutting our quartz countertops & corian because their dust control equipment wasn’t working. This is the home we spent our lifetime working for along with paying in excess of a half a million dollars for the experience. We expected a better product from Pulte as well as positive responses to our concerns. We haven’t met a neighbor home buyer yet that’s had a painless experience. We’re still dealing with issues several months after taking delivery and spending more frustrating hours dealing with poor quality work and unfulfilled expectations. We didn’t think we’d have to fight for a quality home from a national builder. ... More

The ceramic tile work could of been much better. There are spots that have no grout in. Cable should of been done before the sod was put in. The cleaning crew leaves alot to be desired.

We moved in to our new home and it flooded with grey water the first day we were in because a fitting was lodged in the mail drain. That was September 5th. They had to saw out a 4'x4' section out of our slab. They did recapture exhaust from the saw and our house was FILLED with the dust of the concrete so bad that you couldn't see across the hall and all of the smoke alarms were going off. In fact all of the smoke alarms were full of the dust. They fought us regarding clean up every step of the way. And we still do not have our clothes, sheets or towels back. It has been 5 weeks. If it hadn't been for Service Masters we would still be in a hotel. THE WORST customer service I have ever experienced. ... More

We moved for the lifestyle but disappointed in quality of the construction. In a $500,000+ home, one would expect a certain amount of quality. Upgraded brushed nickel hardware does not include towel rods or toilet paper holders. If you upgrade the kitchen vent to include a wooden shroud, you lose the upgraded vent and are given a cheap noisy vent with two 30 watt bulbs (no LED lights or quiet vent fan). By the way, the design center did not advise us about this switcharoo. Thank goodness we had a great field manager for the construction but the tradesmen (framers, sheet rock, plumbers, painter, trim people etc) are so rushed and do not care if things are not right because someone else will fix it, wasting our time and much aggravation. Turf was brought to the house but was not installed or watered for 2-3 days in 103+ degree heat. Surprise, some of the turf died and still needs to be replaced. We have been here 2 months and have not met a single person who has not had a multitude of similar problems. Pulte just wants to slap up a house in the shortest time and for the most part doesn't care if the customer is happy. If there were another builder to choose from with the same type of Del Webb lifestyle, choose them without hesitation. The sales people want to help but the sales manager could care less about the customer. He just wants to sell the house, make his profit and move on. When I told him these houses were being built too fast which is why there are so many problems, his response was they are "not building fast enough". If you don't want to put up with these headaches, choose another location. Sun City Del Webb is not the place for you. The people that are now living here are great and we have developed many good friends in our neighborhood. ... More

Would never willingly buy a Pulte home because they use the cheapest possible materials to save them money. However, if you want to live in a 55 and older community they have you. They are definitely about Quantity over Quality. Very slow to fix things so make sure EVERYTHING is completed prior to closing because they are very slow to return. They certainly take the fun out of buying new construction.

Beware of all aspects of your construction. The workers do not know how to use a level. They state, “ if it is within a 1/4 inch it meets our standards”. Nice if I want a barn. The so called upgraded cabinets to level 4 are still particle board frames. If you are not there every day during construction, you may have some issues later on that may not be correctable.

All we can say is make sure all your needs are met before closing. If they are not do not close. You will find Pulte is not a custom builder but a track builder, which is a big difference.

Stay on top of everything, and make sure you get a well seasoned field manager.

Overall workmanship is sloppy at best. After buying a Del Webb home in Anthem, AZ I expected the same quality, but apparently the Austin market is too much for Webb.

There was NO quality control throughout the building process. We moved into a dirty house with many issues.

Really sad by the fact still have issues my two front trees are dead and the back property is a swamp

Very hard to get things repaired. My drive is cracked, which I know they did it. And they keep telling me I have to put it in at the 11 month. Why so they can put me off and I have to live with a cracked and cement dropping driveway. I don't believe they will ever fix it. They will keep on putting me off. Surprise!!!! I'm not going away.

Quality control at closing was very poor. Test ball in sewer line was stuck, blocked sewer. No water to dishwasher. Dishwasher was installed crooked. Paint finish throughout house is pathetic. A third grader could do a better job. Rain gutter was installed only after argument even though sales person assured me at time I put a deposit down it was included. Paid a premium for my lot to have a view. Was never informed the property behind my house is privately owned and can be built on. Very disappointed in quality of workmanship.

Hire your own Realtor!!!

WE WERE NOT ADVISED ON ALL UPGRADES BY SALES. SEWER BACKED UP TWICE THE FIRST WEEK, SEWAGE IN THE SHOWER, NOT FIXED FOR A WEEK. POOL WAS NOT CLEARED UNTIL ALMOST A MONTH AFTER CLOSING, NOW THE POOL MOTOR IS BEING REPLACED. BAD PAINT JOB...PAINT COMES OF TO EXPOSE DRY WALL IF YOU WIPE IT. FLOORS WERE VERY DIRTY. MANY SUB CONTRACTORS DID A POOR JOB.. INSTALLS MADE INCORRECTLY THAT HAD TO BE CHANGED. DEL WEBB PEOPLE DID NOT AND STILL DO NOT RETURN CALLS AND TEXTS. MEGAN M. GONE FOR 3 WEEKS WITH NO REPLACEMENT AND DOES NOT RETURN CALLS. MANAGER TODD WAS GOOD BUT HAD POOR SUB CONTRACTORS...PLUS MANY SMALL THING I WON'T MENTION ... More

The most disappointing about the Del Webb community is Pulte and the lack of updated choices in the design center for the Garden series homes. The choices are very limited and color choices are outdated. To get up to date choices, you must upgrade to the highest level and pay ridiculous prices and the quality is poor. Get everything in writing as promises may not be kept. And go to the design center prior to signing a contract if they let you. The sales rep I had was very knowledgeable and the 2nd field manager was excellent. She’s the reason I stuck with Pulte. She followed thru on everything she said she would do and got answers for all of my questions. The Sweetgrass community is nice and what makes the place are the great neighbors. ... More

Poor workmanship in several areas. Mostly the drywall preparation, and the painting.

Much of what you say goes in one ear of the Field Manager and out the other. They focus solely on saying yes and then nothing is done on simple things. No cohesiveness amongst their team at this time. One says one thing and another does opposite. They do not value comments or REALLY listen to what the person is saying. Field Managers lack follow-up/communication skills. This is not a car dealership.

I was happy with everything up until closing but now when I’m needing things taken care of it is taking way too long and getting very annoyed