Del Webb Reviews

While our construction manager listened to us there were many issues we had to bring up to him, things he should have known to do on his own. We paid to have items done a certain way and then found out that they arbitrarily would not do it. Had we known that we would have had a lot of extras done after closing. The subcontractors that Pulte uses are subpar to say the least.

We have lived in our house for a little over a month and we still have many issues. The workmanship is sloppy and has no quality. The construction managers lie right to your face. They tell you they will fix an issue and do nothing but lie. I would never buy a Pulte home again.

If something could go wrong, it did go wrong with our home build. It feels like they are building too fast with no quality checks. Our project manager was friendly but dropped the ball so many times. How anyone can be a project manager and not be organized is ridiculous. We live locally and would check on the home once a week. We found issues every single time we looked. Small issues can be overlooked but we have been in the home a little over a month and we have major issues. Pool leaks (using a contractor being used by Del Webb), roof issues (may need to be redone), missing part on a furnace (that our project manager knew about and never let us know) and we've been through 2 microwaves. Building a home requires attention to details and that was absolutely not done for our home. I felt like I had to project manage it myself, which I assume most people would not be able to do. We love the neighborhood but our home build was very stressful. They told us a closing date, which we knew could never be met. We pushed back to move it out 3 weeks. Even then, we didn't close on time. Issues have been dealt with professionally and our warranty rep has been extremely helpful. It puts him in an awkward position helping us on things that should have been done prior to closing. We did have an independent inspector and he found a lot. I recommend our neighborhood but I can't give the builders a positive review. ... More

I've been a Licensed Real Estate Broker in NC for 30 years and have sold over 400 homes. I've never seen a new home with so many issues. No heat, no hot water in the kitchen, toilets clogged up, numerous electrical issues (improperly wired and bad outlets). Shotty workmanship and finish work. Not all punch list items completed before closing and builder refuses to come back and warranty division won't fix them. I invite representatives from Del Webb to come to my home to see for themselves. Their sales video states "Quality and Commitment". We haven't seen either!

very poor customer service. After closing, you are lucky to get them to answer your phone calls.

I would not do it again. Only do it if you’re only looking for a life style. At some point you will realize it’s not worth it.

Slow or no response to minor issues. Multiple emails sent with zero response. Seems like once they have your money, you cease to exist.

Community and neighbors are very good. Highly reccomend this location and facilities. Most residents I have spoken with are happy with the community but have horror stories relating to the build quality. A little more attention to detail in the interior finishes would yield the builder a totally different review. I hope the Del Webb brand is listening and raises their standards. House plan is very good. Finish work such as sheet rock, painting, tile are poor. The subcontractors Pulte hires are not held to any standards in the rush to get the house built and closed. Plan on spending at least 2 months after closing waiting for repairs and settling for less then full satisfaction. ... More

Whomever did the detailed architectural layout/planning of the home’s infrastructure (water, power, lighting, etc…) failed! The master shower, and kitchen water are so far from the water heater we have to waste 2-3 gallons of water before it begins to warm up. The light switch placements are not consistent from room to room. What is the overhead light in one room is switched in the next. The bed-side switch for the master bedroom switched light is so far from the edge of a king bed that you have to be out of bed to use it. The towel racks in the master bathroom are as far from the shower as you can get rather than being immediately by the shower door along the water-closet wall. Every closet should always have a light and an outlet in it. With respect to construction; there are no vents to release the heat in the attic spaces this will ultimately seriously degrade the lifespan of the asphalt shingles. The concrete garage floor is already cracking, as did the porch pad. The stairs up to the second level rooms are already loose. The kitchen sink is a “false” stainless steel, not true stainless steel as no magnets will stick to it and it loudly expands or contracts when exposed to hot or cold water. The turf laid down for the lawn was of a very coarse grass, much of which was already dead or extremely stressed when we moved in. A last example is the garage door. A more flimsy door would be hard to find and against all best practices, there is a single spring on one side to help lift the door. Having a single spring puts an unwarranted strain on the door, door rollers and the spring itself. Several residents in the development have already had to have their garage doors repaired because of the unequal support for the door. Overall we are very disappointed and dissatisfied. ... More

Pulte boasts "premium building materials" and "higher quality standards". I have gotten nothing but push back and told out right lies about rectifying issues with the quality of the "upgraded" kitchen cabinets. Some, but not all sizes of the doors have visible vertical seams. The sales manager claimed any doors wider than 20.5" wide will have a seam in the joints. Four sets of doors are 22'' wide and do have a visible seam. Upon visiting several other homes under construction in the same neighborhood with the same exact doors there are NO SEAMS on the 22" wide doors. So much for "Informed Sales Specialists". An expensive kitchen "upgrade". ... More

Poor response to home quality Issues, that need repair/replacement. Field superintendent unqualified to find defects. Home should have never have never been ready to close in the condition it was in on final walk thru and issues have still not been addressed, 2 months later.

Issue that arose in March not taken care of before closing in May. 3 months since closing still not taken care! Paid $$$ for this upgrade. Lots of similar horror stories throughout the community. We went with Pulte because we thought we would get a quality build and responsive experience. They are not that company anymore!

The build quality is so so, after closing customer service is even worse.

After closing, it has been a nightmare. I have had multiple warranty issues as well as poor follow thru from the builder. Still living out of boxes because issues haven’t been resolved since Closing on May 21, it’s now July 5. My life, my schedule has been disrupted,disregarded and disrespected.

WhileI am excited to be apart of this community, the overall finish work on the house is sloppy and disappointing. Their standards are quite low.

Our buying experience was wonderful with Dorothy. She listened to what we wanted and answered all our questions. The quality of workmanship was not great. Many problems - paint splatter on floor, cracked and chipped tub, crack in master mirror, cold water supply line for washer had cracked unit, walls were not straight, trim work was sub-par - looked like a dog chewed off the ends of the quarter rounds,. This is what we walked into at our Celebration walk through. I had to scrub paint off my floor and out of my kitchen sink. There was no quality control by our project manager Joey. Very disappointed. Potential buyers need to be present when building the house. Our Customer Care rep Brandon was very responsive and fixed many of our issues. I am still not satisfied with the tub repair - it looks like its been repaired, and the trim work is still terrible. I will ask these items to be replaced at the 11 month insprection. ... More

We were so excited at the beginning of our journey when we discovered the future community of Del Webb Oasis a boutique community of 422 Homes in a 55 plus active adult community. We waited for phase 3. The beginning of the buying process was as expected for new construction. I was a bit shocked of how the price of the house is marketed at one starting price but that doesn't include the premium you'll pay for the lot. We were still hopeful that the location and expected quality of the house construction would be worth it to spend over a million for our new home. We loved the floorplan we chose and the options to expand the garage and gathering room. We found some of the design options very limiting but we worked around them. We felt good about our choices within the constraints. In hind site and for any future buyer limit your upgrades. I say this because you are just wasting your money and increasing the cost of your home that your property taxes will be based on. These are my regrets because of how bad the workmanship, quality and materials. Expect your new home to be dirty from the trades. I found grout everywhere it shouldn't be, paint everywhere especially on the new floors and layers of dust everywhere. Issues we pointed out on our pre drywall inspection were ignored and these issues not being resolved created more problems. The concept of do it right the first time is not the Pulte process. It is build the house as fast as you can, compromise on quality and give no consideration to workmanship. We saw trades in the dark fixing twisted, crooked framing. Electrical boxes installed crooked that once drywall was applied they are crooked today. I would say the worst is the interior painting. It's either oversprayed or not painted enough. You can tell it was done by an amateur not a professional. Not prepped properly, or masked properly. The drywall and then orange peel textured walls have no consistency. The walls are crooked and it's most obvious where the walls and ceilings meet. The wood door frames were not cut properly. The upgraded 8ft.doors were not even painted. The poor quality was covered up by any means especially on the outside stucco. Do not opt for the outside kitchen ours was and is a disaster. The only promising element or so I thought was our kitchen. The day after we closed escrow, we noticed water coming up from underneath the flooring. We had a water leak from a careless installation of the dishwasher. Because a hose was not tighten properly a slow drip of water that went unnoticed for weeks ruined our kitchen lower cabinets. The base of the cabinets wicked the water and created mold. This has been a complete nightmare. This is my third new construction home. Some touch up sure, is to be expected but not on the scale of this experience. So disappointed in Pulte Homes. If I had to do it all over again, I wouldn't. Worst experience of my life! ... More

It's extremely disappointing when trades (contractors) don't care about quality. Slap it up, poor results and deal with it after the fact. Large disconnect with the sales department, design center and construction.... No one takes responsibility, they all pass the buck. It doesn't matter if its a 5 million dollar home or a million dollar home, its all very poor!

Pulte finds the cheapest sub contractors which leads to a poorly built house. Materials used are of the lowest construction quality, i.e. garage door isn't insulated which doesn't keep the heat out. We previously built with KB Homes and their houses are less expensive and they used insulated doors. Walls are not "square". Once the process starts, no one stops to fix an issue, subs are just there to do the next job. Sod put down even though yard was not graded properly. DO IT RIGHT THE FIRST TIME! Very disappointed with Pulte. They have definitely not improved over the years!

Get a good home inspector. Try and find as many issues on the walk thru as possible. The quality of the finishes is so poor there will literally be hundreds of issues. Store your possessions and find a place to live until all issues are fixed. Do not close until. After closing and you live in the home you will find many lack of quality issues. Warranty people seem very nice and attentive, however as is typical there are 2 girls trying to do the work of 4 so they can only do so much.

The sales staff and our construction manager were very nice. Unfortunately Pulte understaffs their construction managers and warranty staff which makes their response time very slow or not at all. The quality of materials and the quality of workmanship of our house is the absolute WORST out of the 4 new construction houses we have had built over the last 40 years. Crooked walls, poor paint quality, cheap quality fixtures.......the list goes on and on.

Most everything in this build was not corrected like baseboards not cut to even close to a 45 degree and then just filled in with silicone to hide it instead of putty which could be sanded and painted. The builder grade paint can't be cleaned either. The front door was painted to the proper color but it still has places that are not painted at all across the top of the glass and they had to come back to paint around the door fixtures that they sloppily taped and instead of taking off the door handles first, then painted and replaced the handles. The subcontractors are THE WORST! Even the day before closing there was paint on the new floor the full circle of a 5 gallon paint can! I had upgraded the dark hinges and door knobs only to be covered in white paint that they tried to remove but still was in the hinges and the top of the hinge bolts. Big holes in the bathroom wall was not repaired before the light fixture went in and then the new fixture was covered with drywall repair and paint. The bathroom sink below was so full of debris that the stopper would not work at all and had to be repaired at least 4 times before I would even close. The pavers leading to the front door had 2-3 inch gaps on both sides leading to the front door and they just wanted to fill it in with sand that would harden! I would not close until they were put up next to the wall. The paver guy said it was simple to do and he just changed the pattern. Why didn't he do that in the first place?!! The grade of the pavers is really sloped and doesn't look level at all as I have a front porch @ $20,000 extra. I understand you need some slope but this is unbelievable! Getting things done or repaired is crazy hard and I was told just live there a while and the bring a list! I think they want me to move in and forget about all the things wrong. It is hard paying almost $700,000 for a house and the workmanship is terrible even if it was a $200,000 home! If I don't get things done right I am posting photos of exactly what I am talking about to the internet. ... More

The trades were not effectively managed resulting in chronic mistakes. We forced to revisit contract to support items we added but were missing during construction phases. Items that allegedly were discontinued were not replaced with equal or greater value but instead represent lower quality than what should have been provided. Historic electrical call outs, water leaks, and now toxic black mold. Unable to proudly show our home and currently do not have a sink, dishwasher, or kitchen island because of tradesmen negligence. The list of complaints is too long to fit in this summary. Buyer must read the documents of what Pulte advices will be the process and expect to be the one calling for progress updates. Often the scheduled progress conversations did not consistently occur unless I made the attempt, except for a few rare occasions. We are just in our first month post close and already have an event that requires us to disclose on a Seller’s disclosure should we need to resale our home. Anyone who steps in this home today sees real time evidence of the poor quality and so it is I Pulte’s best interest to find a quick resolution. ... More

The selection process is rushed and the presentation should be in an actual home not just samples. Construction manager inexperienced, not hands on, working with incorrect blue prints and may not supervise properly due to work load or just dosen't know what he's looking at. Overall workmanship ranges from "ok" to you have to be kidding. Response to issues is yet to be seen. Several request have been made, still waiting for response. Building a home here is like a box of chocolate, you never know what you're going to get. You better have deep pockets if you want some of the better building materials. You also will be cleaning for weeks after you take ownership. ... More

Getting repairs done is allful and difficult, Constution was sub par Not many choices