Del Webb Reviews

The folks we worked with from sales, design center and field managers were excellent. The only issue is with the landscaping. The sod is laid down poorly,..it’s not rolled, so the yard is uneven and lumpy. Also, the intersection at our street corner by our house Is not sodded at all, and has tall wild weeds growing. I can’t understand why, with all the Del Webb employees in the neighborhood, that this has not been taken care of.

check the contract fully

The only issue we have currently is our laminate floors. Nevertheless, when we notified the warranty dept, they responded immediately for an appointment this week to discuss. Value is excellent especially given the size of the comes and fewer more "Up-grades" to hike the price. So many things are included in the basic price you have money left to "splurge" on a few of them! All of the people we have worked with since last September have my excellent rating for their trustworthiness from our salesperson to our field manager. Responsiveness to issues is a problem right now due to Covid-19 and workers are not allowed in your homes except for emergencies. We do have a few small ones which were on our "punch list" but didn't have time to get it taken care of before the shutdown. During the building process however, they were immediately responsive to any issues, questions or difficulties we had with any of the building issues. ... More

We were very pleased with the whole process, from start to finish and even things that pop up They were here to help us along, Thanks!!

Area surrounding house on sides and back graded very poorly. standing water deep ruts. Grass seeded area very poor job

Overall I am pleased with my new home. However, I am giving a 3 star average rating based on quality review. The kitchen cabinets were not hung evenly. Kitchen windows were uneven. The bathroom cabinets are also slightly uneven.

Was kept informed and completed on schedule

The “quick move-in” process could be improved. Not enough information to get started in the community.

Follow through and follow up

During the build process it seemed that it was more important to rush through the job rather than take a little more time to get it right. They reworked our ceiling three times before they got it right instead of taking time at the beginning. We have issues with doors not closing or being stuck and an electrical issue with the lights blinking if we turn on the vacuum or blow dryer but overall the house is nice.

We had an incredible project manager-- efficient, effective, empathetic.

The people we deal with at Pulte/Del Webb are good people, eager to assist, and are responsive. However their subcontractors are not. The painters are very sloppy, drywall people don’t cover seams properly, lawn maintenance is minimal, concrete work unsightly, poor quality of materials, etc.

I think they build a good solid foundation, but the finishing details are far from decent. Painting, trim work, landscaping should be better for the price you pay. No changes are allowed to be made.

Provide followup support w/Homeowner and Edison to start-up Solar. Ours is still not operational, contrary to promises by Edison and Tesla. Albeit, were all under the rules of the current pandemic, followup on repairs required, i.e. garage door opener is lacking.

The sales staff is friendly and helpful. The subcontractors are horrible. The construction supervisors we had are no longer with the company. They were terrible. We have had a positive response to our concerns and are awaiting scheduling of repairs to be made. Much time has been spent worrying and fretting about our decision to build here. We lived 1300 miles away when building took place. I would suggest if you build here, you rent here and watch every day the progress (or lack there of) being made. This was/is a very stressful time. We are being assured that all issues will be addressed. Ask us in a couple of months. ... More

Good sales and build experience. Choice of options is limited and really adds to the price considerably--a bit of a surprise! Quality of some details--paint, wood trim--not up to the quality of the overall house. Overall great home!!

Beautiful home; however, much of the finish work was sub-par: cracked tiles, sloppy painting; uncleared grout throughout the home. Del Webb rep, Eliot, has been great to work with and is resolving all issues.

Management uses that is someone else’s job

It's been my experience any time you have a new community the contracted builder has marching orders to build so many homes per month. The builder is only as good as the sub contractor's they employ. 99% of the time there are no sub-contracting supervisors to monitor the daily work of their employee's doing the installs. Usually there is only an on site company superintendent who oversees the building process. If the sub contracting employees don't have pride in their craft, you wind up with shoddy workmanship. DO IT RIGHT THE FIRST TIME! Companies are in a hurry to sell homes, so build them fast. ... More

limit your options we paid over 10,000 for upgraded tile. We did not get the tile we ordered different color and pattern and different name. They said it was close enough. they said they have the right to change our choices in the contract. Construction supervisor lied to us several times. Do not close till all items fixed or hold back money. After they receive your money you are helpless. They are desperate money.

I'm also a remodeling contractor & have built 4 homes. I own Kal's Contracting & Plumbing. The homes are over priced for the finishes you provide. Poor communication. No response to warranty items submitted on the owners website. The only thing I would recommend is the location of the neighborhood. This development needs more people working for it like the job supervisor Daryl.

Very smooth buying experience. We visited Hill Country Retreat, and selected the plan for our new home, and returned to San Antonio a few weeks later to select the design upgrades within the interior. Everything went very smoothly. Our only regret is that because we lived a great distance away, we were unable to visit our home as it was being constructed. The remedy was progress photos from local friends, and weekly updates from the Pulte building manager and sales rep. A very satisfying experience.

The pace from structural decisions through the design phase is very fast and can be overwhelming. The lack of information on the electrical layout (e.g. lights, switches & outlets) creates issues at the rough-in inspection that could be avoided with more details at the structural phase.

We built this home while we lived out of state. We had challenges with the first building manager keeping in touch and felt frustrated and uninformed but Del Webb reassigned us and the experience completely changed. The second manager assigned was great, friendly, knowledgeable and very responsive. He took over right at the point our framing was completed, he spoke with us weekly, providing pictures and details on the next steps. We love the area, the floor plan and efficiency of our home. We have always built custom homes, this experience was different. The finish work is good but there is room for improvement to be top quality. ... More

Be sure any uncompleted issues are well documented and calendared. Work in days/expectations regarding health .covid requirements. It's been 45 days and we are still waiting to hear from the tile company to set an appt.