Del Webb Reviews

For the price of this house, the workmanship is average at best. We had a lot of silly mistakes and you got the feeling that it was more important to get the house built fast rather than getting it right. Landscaping is just sad, and the paint is the cheapest you can imagine and sloppy.

I was totally upset with construction of this house, the workmanship, quality and attention to detail that is plastered all over Del Webb advertisement was NOT present during the construction of my house. There was constant damage from trade to trade, cabinets were installed crooked, doors did not close, tile sample from the design center did not match what was installed and had to be replaced, wrong tile was installed in both showers, counter top was cut to small (gap filled with caulk), wall oven just placed in wall unsecured, base molding installed damaged, short, with gaps, the lot was a HUGE dumping ground tires, concrete, you name it, well RUN out of typing space... but there was more...crazy ... More

Quality of drywall, trim, all trim was horrible for the price we paid for home

Poor workmanship, cheap materials, paint on walls is micro thin, poor communication, many excuses for late finish, poor quality carpet and flooring. Overall very disappointed in the building experience. Woukd not recommend Del Webb.

Our experience was very poor. The quality of the workmanship is very poor. Numerous items had to be done more than once and we still have a long list of items that needs to be done after closing. It has been the worst experience of our lives.

Although the sales person, Ian, was great the quality of the house was not! The sprinkler system hasn't worked since we moved in (we are in a villa, so it's the HOA's responsibility & though several emails have been sent, no plan or processes have been passed along to me & my neighbors). The backyard has construction debris buried under the sod but you can see it.. There wasn't any quality team other than myself, my wife and realtor as well as the hired home inspector, who found many problems.

The craftsmanship of the work on our home was poor. No attention to detail at all. There were slow to respond to various concerns that we had during the building process, we felt a bit rushed to sign the “satisfactory agreement “ so we could close. The sales person did not disclose options there were available for our new home and we did not find out about several options until other homes in our neighborhood had them. We just expected more from Del Webb.

Builder refused to listen to the customer and has the attitude 'We Wont, We Dont and We Cant' - very frustrating. The interior finishing is terrible - paint, wood work, and tile are very poorly done - and we have several dozens of items that need to be addressed, and we have not heard back in a timely manner. As a customer buying a new home is a major purchase - we expect the home to look brand new so that we can take pride in the home and show it to others - as it currently stands, I am embarrassed to show it to anyone. I thought PULTE was supposed to be a high quality builder.

Extremely disappointed in the poor craftsmanship of the home, the field manager and his supervisors did a poor job in monitoring overall quality during the construction phase. The majority of the trades employed by Del Webb lacked professional pride in their workmanship. We had to point out a good number of times poor workmanship and in some cases informing the field manager that items were installed incorrectly and needed to be redone. Due to poor project management and lack of quality checks, our home was delayed unnecessarily by at least 45 days!

We had to have a shower door replaced. Water still leaks through door onto bathroom floor. Garage floor muddy foot prints and globs of cement. Kitchen cabinets doors not aligned. Kitchen cabinet doors scraped all along bottom. Piece for dishwasher sitting on counter waiting to be installed. Raul responds and takes care of what he can.

Our building experience with Pulte was one delay after another. There were so many mistakes made along the way. Luckily we were here to have them corrected. The workmanship in so many areas embarrassing. They are coming back to fix some of the issues, but some we know will never be taken care of. The ONE SHINING LIGHT in our buying and building process is our sales person JEN. She is an amazing sales person and overall wonderful lady. Thank you Jen.

Too expensive - not honest about lot availability and who actually gets to make offer on home/lot location. did not end up with my ideal lot or home style

My experience with this home buying started with the salesman. He was great, although I do think there was miscommunication on a couple of things.....there are too many homes that Pulte is throwing together and doing so in a huge hurry, which is causing for less than adequate work being done and overseen by the PM's and their subs. Poor quality of work, and no one seems to really care. No communication with my PM, just wants to get the homebuyer to closing. I do realize that the PM's are not always at fault because of the poor subs and the fact that corporate is throwing way too many houses on them to let them do an adequate job for the money that Pulte is charging the homebuyer. I understand I am not building a "custom home" but at the same time I still deserve to have quality workmanship done and that is not happening here in Del Webb Vandalia at this particular time during the year of 2022. I find it very frustrating that no one from Pulte has reached out to me to solve any issues that I am currently having. ... More

Very poor quality and workmanship. We've found so many things that weren't properly finished so that they would last for the life of the house. We were sold on the model but found it substandard to the impression created.

We love our home's floor plan, but the attention to detail really shows a lack of worker oversight when it comes to craftsmanship. We have lived in the home for about eight weeks and have a list of nearly forty issues. About seven of the issues have been corrected, and I corrected about half of them. Del Webb has been very slow to address issues and get them corrected. My advice would be for a new buyer to stand their ground and not to close escrow until the home is finished to their liking. At this point, I would not be able to recommend a Del Webb home to a friend. Del Webb has a great concept, but poor follow through. Perhaps my opinion will change in the future, if it doesn't take Del Webb forever to correct our issues. ... More

Building a new home is supposed to be a great experience, especially at the rate this places charges there should be attention to detail and much better quality materials and workmanship. We started right out with our home being built wrong with the lanai and garage on wrong ends which was huge and done for best view of the $75k pond lot we purchased, our home was also supposed to be completed in May and we finally got it Sept 12th! Which cost us $30k on old house sold because market drop and 1.5% on rate increase! The worse part was seeing homes completed around ours that were NOT even available when we bought ours. Now that were finally in and now 2 month's later we still have to have people in here, almost daily, to fix things, repair or replace bad workmanship or materials. Even our electrical box in garage was tagged wrong. They have lied, fabricated or deceived us throughout the entire experience right up till now. Like everyone says.. the amenities and clubhouse are nice but MANY we talk to say its ashame they charge what they do for such poor quality. My suggestion?... build somewhere else, we would have if knew what we know now ... More

Inaccrurate feedback and in somec cases outright lies.

You would think after 13 and a half months of waiting we would of had a better quality house to deliver. So far they have had to rip out the quest bathroom floor, the laundry room floor, replace the master bath vanity and after a full month of living here we still are not complete. They have to replace a patio that is already cracking and mirror as well as many smaller items. The only saving grace is our 4th manager, James he really has tried to rustle the trades together to get us done. Unfortunately we are in what the call warranty so we have become third class passenger on the Titanic and we all know how that ends. We are here now and are making the best of the situation, would I do it again knowing what I know now, HELL NO its just a over priced tract home with absolutely no attention to detail. This is not my first rodeo buying a house but the overall lack of communication and poor quality control is by far the worse experience I have ever had building a house. ... More

The quality of workmanship is terrible. There are 100's of paint blemishes on the walls,Paint splatters on my hardwood floors that still have not beeen cleaned up by Pulte. Every window sill needs to be rechaulked. The floor moulding where installed crooked and there is exposed wood. The hall bathroon tile is off center and has gaps in the chaulking. Where the walls and ceilings meet there are paint lines.My hurricane shutters that were hung and approved by the county, some dont fit properly and I was missing hardware. Plus Pulte painted over the bolts in the walls around the windows for the hurricane shutters and I had to spend hours cleaning out the paint so I could unscrew them from the wall. And the list goes on and on. If I knew how bad the workmanship and lack of quality control checks, I would have never purchased the house. ... More

We sold our home in Texas and moved to Florida to be close by during the purchasing and building of our forever home to spend our retirement years. We were looking forward to being close to the community during the construction. It was going to be an exciting process for us to see our dream home become a reality. Our good experience was limited to our salesperson, Caryn, and the design center. Once construction actually began it went downhill and got worse with every phase of the work. We were the ones to find construction and quality issues throughout the process -- and reported them to the construction manager. Things like missed outlets and cable connections, missed air vents, improperly placed air vents, incorrect lighting placement throughout the home, exposed wiring for the HVAC system that was supposed to be routed through the walls, forgotten crown molding, damaged cabinetry, awful tile/grout workmanship, and more. All of these things, and more, were found by US and reported multiple times to our construction manager, and then up the chain to supervisors and regional director. Our build, which was scheduled to be completed in Jan-Mar 2022 did not close until mid-Aug 2022. We closed with a list of 50+ issues that needed to be resolved. Our Customer Care Manager, Robert, has been working really hard to get our list of issues resolved since our closing. Many of them have been resolved and checked off but there are still a few big-ticket items that are in process and need to be completed before we can consider the home finished. We've been in the home now for 2 1/2 months and have damaged cabinets that need to be replaced, and a whole home that needs to have the tile regrouted and broken tiles replaced. We love our model, we're making changes that suit our needs, and look forward to having the issues completed so we can actually feel like it is ours. Would we do this again? Not with Pulte -- the quality of materials and the process (or lack of) all but ruined our experience of having our home built. Bottom line is things are getting fixed, but those things should not have occurred in the first place. We do look forward to living in the Del Webb Tradition community and enjoying our retirement years -- just wish we did not have to go through so much anguish to get to this point. ... More

This was supposed to be our forever home that we built from a distance. Huge mistake. The workmanship is shoddy and Del Webb only cares about throwing up houses as fast as possible. We have built homes with other builders and none ever came near to the disappointment and headache that is a Del Webb home.

Poor workmanship around the entire home

Shane the Forman on our house - nice guy, doesn't demand quality workmanship. Hire a independent inspector. You cannot assume that contractor has your back. We have many warranty items. Don't close until home is perfect.

These homes are put out so quickly that not even the paint jobs are finished before closing. There are so many areas that need to be addressed it's quite infuriating for the amount of money I spent to own this home. There is not one home in this development that was move in ready without a list of issues..They just spit them out and you are waiting and hoping for a reply to address the problems.

Over 40 issues noted three days before scheduled funding. We ended up being the quality control manager. Some issues still not resolved months later. Stains and paint splatter on $27,000 optional flooring that we are still cleaning ourselves. Upgraded Kitchen fan DOA and still not working. Still waiting for gutters to be completely installed.... Planning worked well, poor execution.