Del Webb Reviews

Generally pleased with workmanship but we had issues just before closing and have not been able to resolve other quality issues we discovered subsequent to closing. Responsiveness after closing abysmal.

From sales to closing

Very happy with new home and all involved.

Overall we are pleased with the home build. If there is a negative I would say that the strong demand within Sun City Festival has lead to a shortage of trades for the work and it sometimes reared it's ugly head with either delays or sub par work. Ultimately everything was made right shortly after close and it is a lovely home.

The sales staff, Bryan and Kevin did a wonderful job. Very professional and highly accommodating. Thank you

The Field Manager conducting the Celebration Walk thru and the final walk thru spent most his time telling us we needed to give 5 stars because Pulte would build a free home for a Veteran. The caulking in some areas was red, the field manager said he tried to clean but we needed to do it more because the red did not come off. Why does the homeowner have to prep the home? Several areas left for homeowner that should have been done builder are: clean floors, remove bird nests on front porch (as pointed out), clean windows, clean screens of cobwebs on patio and filthy deck in screened patio, oven and microwave dirty from being used by somebody, field manager said outside had been power washed but bird droppings all over front porch, sidewalk and driveway dirty, boundaries not marked, home and yard were not properly maintained during the year between build and sale, dead plants, patches of no grass that the field manager said we weren't allow to complain about, sections of driveway that is cracking away and tilting causing tripping hazard but field manager said cracks were large enough to worry about. The yard needed mowing as there were areas of 10 inch tall grass. Overall, this home was the filthiest new home we have ever seen. The field manager and salesman were totally non-responsive to even questions via telephone or email after closing and never returned any attempts at contact. The salesman when writing up the original contract made mistakes on the correct names of the buyers and instead of stopping and correcting, he wanted to do a change order, which caused the incorrect names to be splattered over the entire process with the mortgage company, insurance company, and title company, this was pure laziness and unacceptable business behavior. Fix things up front instead of creating massive problems over a couple minutes of correction to begin with. ... More

The field manager had some difficulty getting non-standard options completed. It seemed obvious he either did not read the details in the contract or he did not want to allow time for some special ADA equipment to be delivered, lest the project schedule be delayed by a week. This could have been avoided if we were given the opportunity to review the detailed plans. We would have seen these detailed items were not included. It got worked out thanks to the help of our sales associate who stepped in and got the right people involved to get things done. Other that this it was a good building experience. We would recommend Del Web to anyone. ... More

Obviously, what you wanted from me was not the truth, not my honest evaluation, but instead, something glowing to attach to your website. Add this to my list of disappointments. You haven't cared a bit for my concerns over the issues I stated previously.

Many issues are outstanding post closing and taking too long to resolve.

Our bathroom tiles were so bad that it took seven times to fix. Sometimes they just wouldn't show up and other times didn't have proper tools (had to use ours)!! Very disappointed that builder contractors and reps. made us promises that were forgotten.

Work closely with your building manager and sales associate to aid overall understanding & follow-through to building process.

Cost per constructed square foot is exorbitant against comps in the area and 20% higher than the rest of the Southeast. The problem is that there are almost no other choices for active adult lifestyle.

I have had several issues with my house. I have e-mailed four times.. The first time he responded he was out of town. The second time he asked when he could come out. I responded, anytime. Still waiting with four e-mails sent.

Very well built and ready for occupancy as scheduled.

Responsiveness - I have not had any issues yet

Any questions we had were quickly addressed by our field supervisor. He communicated with us on a regular basis

Some areas of quality are questionable.

I fell like the finishing of home was rushed. Plumbing was not tightened. Glue on tile. Paint on glass. Grout on granite. Cabinets chipping. Lazy Susan not installed. Drawer rail not attached. Exterior paint peeling. To be fair I have not contacted warranty dept yet but will as soon as I get settled.

Make sure the repairs from Home Inspection have been completed before you sign, because they do not show up even if an appointment is made.

While we love the layout of the home. The standard contractor flooring is extremely poor. We upgraded our cabinets and counter tops and we do not feel we received quality on either one.

Del Webb community is wonderful with many amenities

Sloppy workmanship, workers trash and tools/supplies left in and on property, lack of attention to detail: never cleaned before closing, paint and concrete/stucco left on patio and drive, poor paint job inside. Only lip service from field manager, no follow up, jobs are still incomplete,

This is our second Del Webb home. We are very pleased and love the community

Nice neighborhood and neighbors.

We were very pleased with Neena our sales representative. She was very knowledgeable and personable. Zac, our construction manager was professional and good at returning calls and answering our questions.