Del Webb Reviews

Have not recieved gas cooking stove I bought with house packege( 2 months and waiting) make calls no response. Want my stove I paid for. Cart garage door was installed wrong, does not fully open. Lack of fix to problem or communication about the problem as in situation is being ignored.follow thru after closing is terrible

For 30 years I have worked as a salesperson in real estate. Building with Pulte was the epitome of "no service to the buyer". All communication and scheduling and procedures are there for the convenience of the seller. I liken it to a procedure on how to screw in a light bulb, and have 14 different people involved in the event and have none of them communicate or assist one another. "That is not my responsibility and I cannot comment or help you in that concern" is prominent attitude of all the people in the process. Only exception was Eric the supervisor. He was awesome. We love the community, but would rather not concentrate on the "birth" of our home, and move on to enjoying the home and community. Pulte has a lot of room for improvement, and has to overhaul it's entire culture, of "whom do we serve and are our systems set up to accomplish that task. ... More

When you go to the design center it is too overwhelming. There should be a list of options and the prices. Had 4 different project mangers. The quality of the work is very poor. I am sure the concrete will not hold up. How could someone not get the right permits?

After closing on my new house expecting everything to be in a good condition.My new wooden floor had chips and dings in it the top kitchen cabinets doors had gaps where they were supposed to meet plus no glass in the doors or glass shelves!The shower floor had to be completely replaced not able to shower in master bathroom for four weeks.I’ve been here for two months it’s been very stressful trying to get the issues fixed and I’m still waiting for glass shelves and the wooden floor still needs replacement planks kitchen cabinet doors still don’t meet! Forgot to mention there was white paint splotches all over the wood floor and no electrical wiring behind the t.v.The Sheetrock had to be cut out in order to rectify the problem.All in all not impressed! ... More

Although we are generally happy with the home and the community, we have been disappointed by some of the workmanship with the home and the responsiveness to repair. Our oven was defective and will not be repaired until after the holidays. Why weren't the appliances tested? Our back door lock has been stuck since September and we are still waiting repair. Our hose bib continues to be broken and we continue to wait for a plumber to repair it before the freezing weather sets in. This doesn't include all the nooks and crannies that weren't finished properly and that it appears that no one will return to repair. My street number is obscured by a bush that was planted directly in front of it. So, my recommendation is that you need to be aware that the promises made in the advertising about the workmanship of Pulte homes and that they will meet all expectations are really not 100% true. ... More

The initial experience of selecting a lot and house options was good and efficient. The Building process was average, and communication was good. The final inspection and closing process was not good and we felt rushed and pressured to sign off that everything was complete (less than 2 hours). We all know there are always errors/fixes after closing, but the Pulte philosophy is once closing happens don't bother us until month 11 of the first year, not acceptable. The post closing process with Pulte is terrible and response has been slow to non-existent for broken light fixtures, weather stripping install, exhaust fan fix, refrigerator water dispenser not working, mis-matched cabinet doors, etc. Pulte Management is invisible and not involved. Plus no home mail delivery for 4 weeks after move-in due to mail box assigned not forwarded to USPS and no HOA information at Closing. Plus we have to endure a A/C compressor swap out after closing because Pulte ignored county code for install. ... More

Our first contractor was Dale. He told us all about himself but never listed to us. He only responded when we tracked him down on the build site. Promises were made but not followed through. A frustrating experience. At closing a new contractor, Warren was assigned. He listened to our issues and is trying but lacks the power from Pulte to get resolution. Incomplete work or problems with construction were listed on the closing document to be addressed post closing. To date, some items have been fixed but most are left incomplete, ie Crooked walls, appliances not working correctly, bubbles in the ceiling, etc. Lots of emails with lists of outstanding problems have been sent. Still waiting! ... More

Too bad I didn't have another choice in choosing my home builder. It wouldn't have been Pulte.

My clothes dryer has made loud vibration sounds since day and Pulte will not replace.

Expecting a buyer to see every flaw or issue with items needing to be fixed in a walk through just before receiving keys is ludicrous. Was told a 2 inch scratch in glass shower door was out of warranty because I had not noted it on last walk through is ridiculous. It is noted that there is at least a year warranty on materials. Why is the glass not included? Have to wonder how many other problems that are discovered as time goes by will be brushed aside with a similar response. There needs to be another meeting 30 days after close of escrow to address new found issues as well as one after one year. There does not appear to be any attempt to keep at least a somewhat clean and tidy appearance of the neighborhood while the remainder of homes are in various stages of completion. ... More

We had THREE construction managers during the entire building process with the third not responding in any way to questions. He then quit week before closing and dumped all the problems on his manager who received the wrath unfairly. We have been in 6 weeks now and still have unfinished items. The main concern is master shower and is a result of poor subcontractors work and or inability to actually show up and do the work. This is the 4th house I have had built and by far the worst experience.

The Quality of work is not the GREATEST! I don’t know but this company doesn’t do first time quality work. Even though they have warrantee repairs, no one should be paying this much for a home, that is not at its highest quality. I’m glad, I had home inspections performed, prior to me moving in, which caught some discrepancies.

The buying experience was easy and straight forward. The overall finish quality of the home was below standard, as there were many problems that seem to be attributed to workers that don't care about the quality of their work. The attention to detail and workmanship of the building is of lower quality. -many small areas of trim that the painters just did not paint. -areas where there was no trim installed. -Paint splatters/drops on the floors and carpets. -Door trims damaged by the door stops, some door stops missing. -bathroom mirror that should never have been installed due to scratches of the silver/mirror finish, resulting in black marks visible on the mirror. There are too many items to list, but with just a few minutes of extra time taken by the workers/installers to get things done correctly the first time would present a much nicer product to the buyer. It does make me wonder what kind of details that are "under the skin" and not visible that are of similar workmanship. ... More

Helpful sales person. Very good construction supervisor and very responsive. Poor quality construction. Final inspection by independent showed over 25 deficiencies, including such things as walls not being straight, windows crooked and not closing and blinds not fitting, busted concrete on patio. Price of design items more than doubled after contract was signed making the final pricing substantially more than expected.

The home took 6 months longer to build than we were initially told. We did not receive any communication initiated by a Pulte employee during the build. We had to initiate conversations with the sales force and point out construction issues along the way. We were never allowed to meet the construction manager during the build process. The interior paint job was terrible (the paint quality and the workmanship). We had to have the entire inside painted before we could move in. Now that it's done, we have to wait months to have warranty items fixed.

As such, the term building quality is not applicable to Del Webb, As it relates to Pulte, the quality is average, as is usual for mass production, very much dependable on the region and specific location defining labour quality and skills. In my case, these were below substandard. In my area, Pulte construction managers were lacking basic understanding of the function and project management process resulting in multiple defects and deficiencies that am addressing up to date six weeks after the closing. On the other hand Del Webb's signature advantages, such as elegant architectural design of homes, layout of communities involving extra space for preserves and nature trails, and enhanced upgrade options, overweight Pulte's quality building problems. All-in-all, am happy with new home despite multiple Pulte's failures, including broken communications and unpredictable delays. I still recommend Del Webb to new customers. ... More

Too many problems to list

Follow up and warranty work has been non existent. They keep putting off the fixes for months. I have moved in with things like doors that don’t fit in the frame, and cabinets that are broken.

My expectations of this builder were way above where they should have been. My thought was that this was a builder who had been around a long time, was building a huge complex, therefore would be able to offer quality without compromise. My list of "things that are wrong" is minimal, yet enough to make the entire home purchasing process dismal. Warped wood, broken window, appliances not available upon closing, property grading horrible............best of luck to future buyers! I would not purchase from this company ever again.

Wrong closing date given, had to close a month later. Promised appliances were ether the wrong ones or not there at all. New sod was mostly dead when we closed and irrigation was not turned on. ALL initial issues were not addressed, had to continually check up on. Overall, house was delivered in a manner where they rushed the closing and not concerned in providing a quality delivered home

Ok sad ,disappointed paint ugly, still trying to clean pain up , trying to get things fix have more

Pulte gave us 5 different dates to move in from 12/30/21 to finally 6/6/2022 which cost us way more money than anticipated. Timelines were not met and any communication between us and the Field Mgr Shawn were driven by me not them. We did not get a celebration due to over 1000 items identified to be fixed at the first closing walk through. In fact, they were still there at 8am when we were to have our second walk through. Many items still not completed after move in, the floors (all tile) had adhesive and grout splatter all over them and have been cleaned 3 times after moving in preventing us from putting rugs down and moving in some furniture. Very little Shawn told us was true or on time and only excuses not a plan of action. We are in lot 69 at Cypress Falls, the folks in lot 4 are selling and building with another builder in Venice area. Total disappointment for us. We asked for a set of plans that were here but disappeared and the answer was go pay for them t the city? The outside hose bib and electric box were install on the side of the back of the house instead of on the back owners suite section so we could have electric and water when we put a caged pation in, answer, these things happen? ... More

Pulte is building the homes in Kimblewick too quickly. I had two in-house floods because installers couldn't find studs, they found water lines to puncture. My fireplace wasn't completed before the dry wall went up, resulting in no electric power to turn on the gas fireplace. A hole was cut in the drywall to fix this problem, but the hole is still there, even after promises to send a drywaller and painter over to fix IT! I owned a Pulte constructed home in Apple Valley, California. They took their time building it and it was sound. Didn't have near the problems that we are experiencing now! I hate to say this but, I am NOT happy with Pulte. Neither are most of my new neighbors! We feel for the amount we paid for our homes...Pulte has left us DOWN. I don't expect you will share this with buyers, but at least you should share it with your bosses. What happened in Apple Valley could happen here. ... More

Several workmanship issues with the home. Service requests for repairs sometimes go unanswered or the repair person that arrives performs sloppy work that has to come out a second time to repair the original request again. For example, when I moved in there were and still are paint drippings on the floors throughout the home. It's as if the painters never bothered to tape up the area to paint or did not use a cover for the area to be painted.

The community and people are wonderful. However, everything from picking out your first options to settlement was and still is stressful. The options are so many and not very well explained. The walk through before closing was postponed for four days because house was not professional cleaned, paint on new floors and carpet, and many other things. I’ve been here six weeks and still have things not done and now need to use a portal. Absolutely no one checking contractors work.