Del Webb Reviews

Considering it's a new house why do so many things need fixing. I was promised things would be fixed before move-in. That didn't happen. Frustrating House was not cleaned after construction was finished. Dead grass was installed,didn't recover.I would not buy here had I known.

The subcontractors used to do the floors, windows, painting, grouting, cabinetry and final cleaning were all substandard. They had no attention to detail and were clearly rushed. There are a lot of quality issues that we now have to spend our time on to get repaired and nothing is fixed completely the first time. We are so disgusted with the lack of quality that we would never have bought this place if we knew how the house would’ve turned out. We are getting a lot of excuses from our warranty person who has told us he has 300 houses he is responsible for. We paid close to $400k for this house and it definitely wasn’t worth it. Be forewarned if you are buying that you will need to document and follow up on all of the issues. One example is that our frameless shower door is leaking so badly from under the door that it soaks an entire towel every time we shower. We were first told it was because there wasn’t a plastic threshold placed under the door so one was put on but it was put on too high and water is still leaking underneath. Now we have to have the entire door removed and tiles replaced to pitch the tiles differently so the water doesn’t leak out. This is not happening until mid August, which is almost 8 weeks after closing. The window trim and baseboards were not painted properly so there were scrapes and dings and multiple places where the paint on the baseboards was totally missed. The painters left countless drops of paint on the pavers in both the front and back of the house. If we hadn’t requested help to fix nothing would’ve been done. And when they sent someone to try and clean up the paint they did a terrible job. We were led to believe that Delwebb builds quality homes and we would totally disagree. They have serious problems with their build and finishing process that need to be addressed but I doubt they will. Also The cleaners did a horrible job cleaning the windows and floors. And they do not clean baseboards because it’s not in their contract. We also have electrical issues with circuit breakers popping all the time. I literally could go on and on but I’m getting reagitated writing this. I think you get the idea. ... More

house was not finished at closing ,punch list was partially done and then moved to warranty......good luck :(

This builder is not living up to their reputation as a premier home builder. Overall quality is not there and certainly not what we expected. Rush to close with promises for everything to be done and good, but once you sign all care and concern seem to be gone and disappeared. Did not meet our expectations and we are very disappointed and concerned. Ever heard of a " Pig in a Poke" ??

Pathetic service after closing. A total joke.

We were VERY disappointed in our experience with Del Webb. The build process was very slow and many instances where rework was required for poor workmanship. Significant delays at various stages where our house would go weeks without any work being done. Both the interior and exterior paint jobs were bad and I am in the process of repainting every room in the house. I'm still removing paint specks and splatters off of our new flooring. Sloppy work. Most of our neighbors have had similar experiences with their homes in Kimblewick.

Very poor quality materials. They do not pay any attention to detail in their homes. I have screws missing from my hinges, light bulbs missing from my outdoor fixtures, noises and rattles in fans. Cabinet doors are banging into cabinets because of poor design or wrong types of hinges being used. I researched the hinges and they are made in China with very low quality.and nobody carry parts for the. Irrigation system sprinkler heads are so spread it it does not cover the whole yard. Poor paint quality and paper thin application. You can see the sheet rock through the paint. Wall switches are placed so far in Closet’s you need to search for them to turn them on. Lights through the home are a very cheap quality, and look terrible for the price of the home. Wall outlets were all loose and crooked. Some molding was never nailed in place. We had no choice of builders here, but if you do I would avoid Pulte. These are cookie cutter homes with poorly trained workers. ... More

- over 3 months delay to close after estimated date pushed back numerous times - despite delay still closed with many unfinished items (approx 20 item punch list) - 2 months after closing only one item completed, still must keep after builder - promises do not equal performance - materials and workmanship far below expectation, as if it were a rush job rather than more than a year long process - per sq ft price does not match the quality and upgrades are overpriced

There was a major difference between expectations and delivery. During construction we had 4 different Construction Managers: never even met #2 or #3. Our existing home was put on the market when promised an early May closing date. Our Del Webb closing date continued to be pushed out. The 3rd closing date was postponed because our house failed to earn the Certificate of Occupancy. The day we actually closed there were 20 items on my list of corrections that needed to be made but our Construction Manager told me he couldn’t list all of them because Pulte would not want to see so many unfinished projects still outstanding. We closed anyway because the new owners of our last home were eager to move in: we had overstayed our sales contract agreement and were paying them daily for our overstay. Now, a month after our Del Webb closing, we are still awaiting work which should have been completed before taking possession. Building a new home should be a joyful experience: this was everything but. ... More

Won't bore you with every gripe I have with them, just some highlights. Discovered a survey marker in the weeds beyond what I thought was the end of our yard. It appears that they never finished the entire lot, which not only included weeds, but a large, dead tree. They stupidly decided to sod and seed our yard BEFORE installing the irrigation system. When finally installing irrigation they tore up the new sod in the front yard and basically destroyed the seeded portions. In addition, I made a service request weeks ago and received an automated response that I would be contacted within 24 to 48 hours. That was about 900 hours ago. ... More

Unfortunately, our build experience was not a good one. We remained optimistic to the end and even after closing, remain stuck with a lot of issues that were promised to be addressed months ago. We feel that subcontractors have no consistency and little experience and just slap the work together. The fixes aren't much better. As for the foreman, they are overworked and make many promises that they can't keep. They seem just as frustrated by having to take care of bad contractor work. Everyone wants to blame supply, but it's not a supply issue, it's a lack of work ethic and a lot of talk and no action behind the talk. Would never recommend anyone buying a Pulte Home anywhere again. ... More

Have been in home 1 month- multiple issues due to way less than par finish touches. Major roof issues. Very difficult to navigate Pulte system to get things fixed. Very low level of communication. Frustrating.

Do not close until the house is complete and all construction issues have been corrected. I closed 45 days ago and nothing has been done to correct the sloppy issues I.e. broken window, flooring damaged by construction workers, siding not finished, incomplete trim work, incomplete interior and exterior paint, correct appliances, carpeting installation issues. These are not a complete list.

Our experience wasn't the most pleasant. We found that communication lacked from the foreman of our build and that he didn't follow through. Many things weren't done at closing and getting them to make any exceptions wasn't possible. They point to one another and act as a huge conglomerate. Months after closing we still don't have some of the "upgraded" things we paid for in this build.

Moved in. Probably the worst workmanship I've seen. Corners aren't square. Windows have wind blowing through the sides. Stucco has big cracks forming on the outside. The guest bath has full blockage of rocks and mortar 2' inside the wall. We try to get them to come out and fix, but they can NEVER accommodate our work schedules. They want us to take work off to accommodate their schedules, to fix the crappy work they did. We did take off 4 hours from work for their plumber to come the first time and fix their problems and he didn't have the right tools to fix it, so now they want us to take another 4 hours off. So far, it's just been a terrible experience with Del Webb. ... More

We have been lied to since the beginning. Additional golf course and club house we were told they were building - apparently Pulte knew as far back as 2017 that was not going to happen. Final punch list has barely been touched, Pulte didn't even do touch up paint! Still waiting on several items like mirrors! Even our pavers are the wrong color - we picked grey and got red, Pulte's response; 'we pick the color!' This is our 5th new build, so we know the process and do not have unreasonable expectations. This is by far the worst new home building experience ever. If you want proof; I am 99.9% positive not a single person at Pulte or Del Webb will contact me as a result of this survey to try to make anything right. ... More

Started down hill from the beginning builder demanded full 20% down then floated on $75000 for 12 months until house was closed. We live on our investments and a minimum of 10% $7500 of our income was lost. On March 10 2021 we did our initial walk through with our “construction manager “ various things were noted on his list garage door not painted, Gutters not installed, glass plate for microwave missing, floor in front of stove gouged and scratched , cabinets gouged scratched trim not finished fitted poorly nail holes not filled, irrigation system not functional sprinkler heads not installed and many other things. All were supposed too be repaired by settlement. Construction manager said he would type up punch list and email it to me never did also said we would meet morning of settlement and redo walk through. Called him several times no answer ended up going to settlement without second walk through. Guess what not one thing was repaired. Come to find out once you settle pulte is out and any repairs are up to pulte’s warranty company. I’m going to stop here there is plenty more horror stories but I’m am getting too angry. ... More

Much is made of Pulte process and quality. But the subs used to do the finish work, at least on the Albuquerque Mirehaven Phase 4 Del Webb development, were slap dash with little pride of workmanship. There is always time to come back (often more than once) and do it again, rather than doing it right and with quality the first time. The most concerning part is on more than a few occasions attempts were made to cover up the mistakes. (cracked toilet bowl with calk to hide the crack, broken floor tiles with grout to cover chipped areas.) There was virtually no supervision of the subs doing the work nor respect for the work completed by other subs. ... More

Throughout the process there were things that should have been red flags and not addressed. Now I’m in the house with multiple issues and no resolution as to when or if they will be resolved. I get tossed from one person to the next and my problem never gets fixed. Been in house a month and TOLD It will be another month for an appointment and not all will be fixed on first go around. I have been without a working oven and microwave for 3 weeks and counting. Everyone I talk to has been no help. Items that should be in my house aren’t and I’m paying the mortgage on promises they will eventually get installed. Lighting and e,e TRI Al issues there isn’t anything I can say that has been positive. Wouldn’t recommend the complete thing has been a miserable experience ... More

Over one year and not completed

Well the community the people living there the amenities are great but the building process is very disappointing brace yourselves for a lot of frustration .

Very poor fit and finish. Many areas needed to be caulk after move in. The floor is uneven and has many loose planks. When issues are raised it takes a long time to get fixed. Example: we have owned the house for two months and we are still waiting for areas of the cabinets to be painted and rain down spouts. I have also waited for 4 and 8 hours for people to come fix issues and they do not show.

First, I was never told that I would only have 5 feet of backyard, even though home owners are to have 15 feet. I also was not told I cannot expand patio to the side yard, which I have a lot of. Second, my project manager was transferred right after the final walkthrough. Items discussed at the walkthrough, though he said he would do before he left, he did not. Third, normally no response to emails with problems after closing. It's great to be told you have a warranty, it's another thing to be acted on. Thankfully, my neighbors are great!

This builder doesn't take the greatest of care in building their homes. When I moved in the house had paint/caulk/drywall on the wood floors, backsplash, windows, etc. There are still cigarette butts in my backyard as well as other debris was left. This is obviously everything I can see. I'm hoping more care was taken behind the walls

Microwave/oven doesn’t match other appliances and doesn’t fit in the slot. Cupboards were never adjusted and there are gaps, etc. Thomas was not caring or personable at all. Bowed walls in some rooms. Window screens have screens not attached in frame. Careless work on most things.