Del Webb Reviews

Quality bones. Interior paint was poor but good response to our concerns.

We expected our finished home to be of the quality of the models. What we got was something far less than that. There is a lack of attention to details, especially with the painting and chalking. The painters coming back to do the “repairs” said they aren’t given enough time and cheap paint is used.

I found the process to be very smooth. This is the first time I have had a home built. My sales persons were very good about responding to my many questions. I had an excellent field manager who always got answers to my concerns and responded very promptly to my calls/texts. The Design Center and granite store were fun and exciting to visit. Walking into my new home was wonderful...Just what I had pictured. Thanks!

From the beginning, working with the sales office, the design person, the construction manager, talking with the workers, Pulte Mortgage, title company and closing - all went so smooth and everyone was so helpful, friendly and knowledgeable. We still have some issues from our pre-closing walk-through to be resolved, but the construction manager is working with us.

Things couldn’t have gone better. It was excellent

Our realtor was warm and responsive to our concerns throughout the process, with pictures and updates. Other than an e-mail to transfer our funds (in red ink), we did not hear from her after we closed on the house, very disappointing since we were actually visiting another Del Webb community when homeowners were receiving their keys. The staff was enthusiastic, very proud, and gave the new residents a beautiful welcome basket. We receive a blue cloth shopping bag with a box with our new locks and keys. We expected more of a "class act." The agent in the design center was very patient and helpful. We love the design of the home itself. Everything is falling into place and how our guided decisions made it possible. During construction we lived 6 hours away. We were told that there would be a walk-through after framing. We were never informed of it, even though we made arrangements so that a family member living close by could do the walk-through for us. Our realtor said an e-mail was sent but later apologized that it was not sent. Our house is in a small pocket that does not receive cell phone service. We should have been informed of this challenge long before we moved into the house. There should have been some disclaimer. This was a major challenge and actually a health risk, especially if any emergency medical care might be needed. You had to get in the car and drive somewhere else to call. There were many things that still needed to be completed. We definitely felt the rush on Pulte's part to get us in the house so that the money could be collected by the end of the year. The property was deeded by the end of the morning. We were told to please come by later, as the house was being cleaned. We arrived at 4:15 to find the floor wet and the heat blazing, with no thermostat on the wall and the master water closet window open. We were not able to close it because a spring was broken. The house was not cleaned well; windows were poorly cleaned and paint splatters were on the floor. We later learned that the hot water was not turned on for the dishwasher. One very upsetting area to still be addressed is the dust and perhaps paint embedded in our hardwood floors. The design has stress marks in it; many of the marks now have white in them. This is truly distressing (no pun on words intended) in that while the house was under construction, the floors were never protected by any kind of cover once the hardwood was installed. This was mentioned to the staff, but it never did get covered. This was an expensive upgrade and yet it was not protected. Dust and concrete rocks were dragged into the house. Thereby, undue rough wear and tear on our floor has occurred. Also noted during the building process was a black area in the floor of the master shower. We pointed this out, but it was not addressed until three weeks after we moved into the house. The black area was mold! This is unacceptable. The project manager was very courteous and said that things would be taken care of even though we were moving in. It has been a steady stream of subcontractors moving in and out since we moved. We purchased a Samsung refrigerator which tripped because of the GFI outlet required by city building code. After a visit with the electrician and the project manager, it was not working. We have just now learned from another home owner that an arc was put in so that their fridge and washing machine would work. This was not presented to us as an option. It has taken 3 technician visits sent by Samsung with no resolution. Finally, the unit will be accepted back. However, we really like the design of our Samsung fridge and would like to keep it. We learned about the arc being installed just two days ago. Johns' first response to our call about the arc was that he was not aware about the GFI arc and that he had to check with the electrician. We have experienced a great deal of stress regarding the many challenges we have dealt with, including the infringement of our time (very extensive regarding the fridge, especially) and having to be available so that subcontractors could resolve the issues. With the follow-up concerns, all staff members at one time or other (Chris, Paul, John) did respond with, "It's not my responsibility." Very slowly our many concerns are being addressed, sometimes with a supportive response from the team, sometimes with resistance. This whole experience has been stressful, disappointing and unexpected. We chose to go with Pulte Bldrs. and Del Webb based upon our experiences with Del Webb communities. ... More

Everyone of Del Webb's people were helpful and courteous throughout the entire process of buying and building. We were quite impressed!

This has been quite an experience moving to this community as we had been at our previous home for 41 years. This is a quiet, lovely community for seniors. The building supervisor Gary, has been a saint guiding us through the process and helping us with problems that have come up. I cannot say enough about this man how helpful that he was. Unfortunately, in the beginning we were told and promised there would be cell service in this community. If you have WiFi in your home your cell phone may work at times. But, outside and traveling through the community it is hit and miss. We were told recently after we purchased our home the cell towers are not turned on because a small group of younger residents in the area are afraid for their children living near a cell tower. Unfortunately, this was not told to us in the beginning. We feel this is a safety issue especially with seniors when an emergency arises in your home or walking the community and you may need help. We will address this to the HOA and hopefully this issue will be resolved. But, it does not look promising. A beautiful place to live and it will be even better when the new commercial site will provide the amenities that are needed. ... More

I bought my home from the phone. I am from another state, however, my realtor and the sales agent were fantastic. I made a lot of calls and they had a lot of patience. If you are lucky enough to select upgrades make sure you think everything through.

Builders make every effort to ensure the buyer is completely satisfied with their purchase.

The only response we get is "sorry that's not covered", go hire a contractor.

beware of their promises quality and service ( 0 )

I walked in to my new house for the first time to find dust everywhere, paint everywhere, need for touch ups everywhere and many issues that even now after a month and half have NOT gotten fixed. Extremely dissatisfied. :(

Quality house with usual response to issues.

Our sales consultant Elizabeth was absolutely amazing! She, in our opinion was the best thing in the whole home buying experience! Danny, our project manager has been a great help as well. It is clear that Pulte has some outstanding people on their team. The quality of the workmanship in the construction of our home has been quite impressive! Overall this home purchase has been an enjoyable time and we are very happy in choosing Del Webb Orlando.

Most materials are the lowest cost in the market place

David, the Realtor at sales office was great, knowledgeable professional. Wonderful experience. Kudos!

Inevitably, I wish I had added other items to our house.

Our buying experience was seamless and enjoyable. Everyone involved, Antoinette, David and Jason have been informative, helpful, responsive and really seem to care about us and our purchase experience. We bought in the community for the lifestyle it offers and the quality of the home is satisfactory for the price we paid.

For the middle class income its a bit pricey, the area n neighborhood is excellent. Tips: have lots of cash on hand for things that arent included in homes, like steps in attics, labor etc.

Very poor quality of materials. Design Center is the most disappointing, they RUSH you in making decisions. You get one 4 hour appointment, with TERRIBLE help!

Too many issues with the quality of products and workmanship used in the new home. We had walking inspections before closing but many more issues were found after the move-in date. Design changes were not discussed before us taking possession. Issues with cabinets, doors, door frames, wood flooring, light switches, and outlets.

We had a great home buying experience with Del Webb Sweetgrass. Your staff did an outstanding job in making our experience a smooth one. From the moment we inquired about buying our home, to the building process and until our closing, each of your staff assured that we were taken care of. Our sales rep, Stella Gutierrez, answered all our questions and stayed in contact with us throughout the entire process. She responded very quickly to our questions whenever we emailed her. Our field manager, David McClain, sent us weekly email updates that included pictures of our home as it was being built. He offered extra tips during our walk through prior to closing and made sure that we were satisfied with our new home. He did a great job. Vince Martinez met with us to review our warranties and made sure that we understood everything. Thank you for having superior staff that took the time to make sure that we had a good experience. ... More

Our final “walk through”, consisted mostly of signing papers then rushing off to closing. It’s important to have time to check every single detail, because the contractors don’t always do so. Our dishwasher was installed crooked and the door wouldn’t open all the way. Some of our stove top burners were installed improperly. It took us over 3 weeks after moving in to get these issues resolved.

I have had the worst experience ever in building my home.