Del Webb Reviews

No matter what you observe during the building process, Pulte will make sure that you are satisfied.

The innovative house design and quality fit of trim leads to a warm feeling of home .

Their design center is outstanding, their field managers are knowledgeable, precise and professional.

I filled this out previously and you have the response. I do not type and do not like the inconvenience of having to reconstruct a response. I cannot get questions answered by the subs Del Webb lists, with their phone #'s. Furthermore after questioning the quality of a two level upgrade on the granite(the granite had an obvious flaw) we were called by a supervisor. I was not made aware that his boss was also in on the call. This secretive action and the subs referring all inquiries back to Del Webb, and our construction supervisor, Jacob's supervisor, withheld information from me prior to our closing. We are disappointed in trash hidden under the sod that left on a pallet far too long the sod was not watered appropriately after being poorly laid the yard was poorly graded prior to landscaping and sod placement the refrigerator is not built-in as up charged the carpet pad is supposed to be an upgrade the electrical wiring (three way switches) is inadequate. I think this shortcoming is intentional. forcing the homeowners to upgrade to a smart house. the "on the hinge" door stops are worthless having only one of each rooms electrical outlets operated by a wall switch, inadequate exterior color combinations selection too overly limited gutters and down spouts are focal points detracting from the handsome home-front and back ... More

Pay attention to your walkthrough! After closing I found the following - scratched cabinet doors (replacing), cracked and chipped tiles (going through repairs now), floor tiles were left with caulk and grout residue on most of them (spent 2 weeks cleaning), several cracked tiles were found, outlets were loose, fridge needed warranty service already (due to poor installation), currently fighting with countertop maker (terrible island granite - many chips and couple saw marks- requesting replacement, other countertop is great, Expected better workmanship. Cleaning crew were worthless. Have to stay on top of them if you can. Tough if moving from another state. Will be a beautiful house once all issues have been resolved. ... More

I think certain products and options should come standard with the home and NOT an upgrade to everything in the home. Make sure to ask lots of questions of what is an upgrade and what comes standard...

I would recommend Del Webb Stone Creek to anyone. They did a fantastic job selling and building our home. We haven't had any issues at all, except our freezer in the refrigerator stopped working after about 6 weeks, but that is a whirlpool problem, not Del Webb. Our saleslady was wonderful. Very patient and kind and helpful. They don't push here at all. Very professional. Our field manager was also wonderful and sent us tons of info while the home was being constructed. He updated us constantly with pictures and emails. He also let us come inspect the home anytime we wanted to while it was under construction. He gave helpful advice and was very kind, courteous and professional. We are VERY happy with our home here in Stone Creek. Haven't had time to join in any activities yet, but am looking forward to doing so shortly. Review not written by husband as stated below, but by wife. (They won't let me put my name in). ... More

Strong-arm tactics from Pulte mortgage and Pulte Insurance. Builder unwilling to address multiple issues discovered after living in home for short period of time. Floors not level in multiple places in the house. Grout work in shower in Master Bath was poor quality.

We're only in our new home 7 weeks. So far we've only had minor issues. All of them are being addressed as I write this review.. Pulte has a very good team. Sales, Construction and Warranty. I worked for a builder in the north for 35 years so I was prepared to be critical ! I am very satisfied with our purchase. I would definitely recommend Del Webb by Pulte.

Missing shelf rails for sliding shelves in a kitchen cabinet. Still waiting after one month for installation of 2 parts in a kitchen cabinet. All we are told is that this issue is on a list. Not a good experience.

Very happy to be moving to Stone Creek. All of our expectations were met.

Our field manager was pretty unresponsive to our questions and concerns during most of the house building process. Eventually, the site manager got involved to ensure our concerns and questions were properly addressed. Every time we identified an issue during the rough in phases, the emails, texts and verbal inputs and requests for status were essentially ignored. Pulte had to have the substandard work ripped out and redone. They wasted a lot of manpower and materials, as well as scheduling delays, correcting issues after the fact that should have been simple fixes DURING the constructions/rough-in stages. For one example, a roof truss was split and the 5' crack in the 2x4 wasn't addressed before the drywall was installed. After the ceiling was painted, the site manager investigated our concerns, took pictures of the damage and had the wood repaired to our satisfaction. As another example, the undercabinet electrical wiring was not properly installed and we repeatedly addressed the wiring issues before the tile backsplash was to be installed. Again, they installed the backsplash around the incorrect wiring location and had to rip out several tiles to allow the electrician to move the wiring to the correct location and then retile the backsplash. I could go on and on, but you get the idea of their in-work QC failures. After the upper management got involved, they ensured our field manager was highly engaged with us and immediately addressed our remaining concerns. The remaining interactions with our field manager was improved, but that didn’t make up for the first 3/4s of the construction process issues. Also, why do builders insist on using cheap FLAT PAINT for the interior walls!? They should at least offer a higher quality paint selection/upgrade option instead of their overpriced two-tone FLAT PAINT “upgrade”. Finally, our sales agent was FANTASTIC and she was highly engaged with us every week and helped elevate our previously mentioned concerns to the Pulte management team. ... More

Road noise from Dinah Shore Drive makes being in the backyard impossible. Road noise is even heard from within the house.

more time to get thing right

We were truly Satisfied With All Phases of the home-buying process

The devil is in the details, and it's the details that escape Pulte. Solidly constructed home with an excellent floor plan and very good mechanics. But what you look at when you see the interior of the home is poor trim work, very poor painting prep, and poor quality work on the painting, which is so limited in choices I'm repainting the entire home myself with better grade paint.

Just some minor issues to be taken care of after settlement. Nothing major. All and All this appears to be a well built house.

Great gated community with great amenities.

It has required multiple visits to resolve a couple issues. Love the layout of the house and 98% of the construction went smoothly. Our construction manager Mike has been very helpful trying to resolve a couple of issues. The subcontractors have required multiple visits on a couple issues that Mike assumed the would schedule and take care of the issue on a single visit. The house overall has met our expectations, this being the 4th house we have constructed in the Phoenix metro area.

Issues get resolved but seem to take a long time.

Love the floor plan and openness of our Dunwoody Way. Biggest complaint we have is Pulte’s lack of flexibility. You can have anything you want as long as it is on the menu, but if it isn’t on the menu don’t ask and don’t ask for substitutions or any changes to their plan. Was forced to install their light fixtures despite not liking them. After closing we then had to remove theirs and install what we liked. What a waste!

Everything went very smoothly and all the Pulte people were very helpful and kind. We love our new home.

Was not told - need insurance for golf cart - garbage comes at different times - not told how to keep windows clean - who do I hire - backyard tree planted is dying - do I call someone - had problems with thermostat- wi-fi went out last night - did not expect this for a new home - -

Materials used in build out are cheap, thin sheet rock, watered down flat paint, flooring less than average easily scratches with the slightest movement of furnishings, requires soft pads on bottom of every furnishing, heels on shoes easily scratch, small dog nails scratch, in other words, not conducive to living unless you plan to sit and not wear shoes or move, grout not sealed and not an option, thus spec home used white grout which easily gets dirty. Overall the quality of the materials used to build Pulte homes is less than average.

Home was delivered exactly on time as first estimated. We were kept well informed throughout the entire process.