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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9626 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9626 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

New Home Review

  • Kimberly M.
  • Verified HomeBuyer
  • February 18, 2020
  • Davenport, FL

I fell like the finishing of home was rushed. Plumbing was not tightened. Glue on tile. Paint on glass. Grout on granite. Cabinets chipping. Lazy Susan not installed. Drawer rail not attached. Exterior paint peeling. To be fair I have not contacted warranty dept yet but will as soon as I get settled.

Del Webb responded:
We're sorry to hear that you encountered these issues and we're confident our warranty team will be responsive and helpful in getting them addressed, but please feel free to also reach out to us for assistance at customersupport@pultegroup.com. ^Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Disappointment in after sale service.

  • Ron M.
  • Verified HomeBuyer
  • February 18, 2020
  • Davenport, FL

Make sure the repairs from Home Inspection have been completed before you sign, because they do not show up even if an appointment is made.

Del Webb responded:
No shows can certainly be frustrating and we sincerely apologize for any missed appointments. If we can assist in addressing this issue, you can always reach us at customersupport@pultegroup.com. ^Sarah delwebb

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

Del Webb Dove Mountain

  • Sheehan F.
  • Verified HomeBuyer
  • February 18, 2020
  • MARANA, AZ

While we love the layout of the home. The standard contractor flooring is extremely poor. We upgraded our cabinets and counter tops and we do not feel we received quality on either one.

Del Webb responded:
We're sorry to hear that you're not satisfied with the quality of the materials in your home and we will share this feedback with local leadership. If you'd like to discuss this further, you can always reach us at customersupport@pultegroup.com. ^Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Love my Del Webb home

  • Anonymous
  • Verified HomeBuyer
  • February 18, 2020
  • FLORENCE, AZ

Del Webb community is wonderful with many amenities

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Room for improvement

  • Craig S.
  • Verified HomeBuyer
  • February 18, 2020
  • FLORENCE, AZ

Sloppy workmanship, workers trash and tools/supplies left in and on property, lack of attention to detail: never cleaned before closing, paint and concrete/stucco left on patio and drive, poor paint job inside. Only lip service from field manager, no follow up, jobs are still incomplete,

Del Webb responded:
Thank you for bringing this to our attention. We're disappointed that this has been your experience and that these issues haven't been addressed promptly. We'd be happy to help if you send an email to customersupport@pultegroup.com. ^Sarah delwebb

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Overall good experience

  • Anonymous
  • Verified HomeBuyer
  • February 18, 2020
  • Rancho Mirage, CA

This is our second Del Webb home. We are very pleased and love the community

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb - Nice neighborhood and neighbors.

  • Anonymous
  • Verified HomeBuyer
  • February 18, 2020
  • Richmond, TX

Nice neighborhood and neighbors.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Satisfied customer

  • Philip D.
  • Verified HomeBuyer
  • February 18, 2020
  • Spring Hill, TN

We were very pleased with Neena our sales representative. She was very knowledgeable and personable. Zac, our construction manager was professional and good at returning calls and answering our questions.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great house, great process building.

  • Nancy S.
  • Verified HomeBuyer
  • February 18, 2020
  • Davenport, FL

From the start meeting with the salesperson, Diane, to the completion with my field supervisor, Danny the process went smoothly. The house went up efficiently and surprisingly quickly. With al my upgrades, I was concerned something would be forgotten, NOTHING was! The house looks gorgeous.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Wonderful to work with.

  • Patricia D.
  • Verified HomeBuyer
  • February 18, 2020
  • Ponte Vedra, FL

Wonderful to work with...Love my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

60 days check point

  • Paul B.
  • Verified HomeBuyer
  • February 18, 2020
  • Wake Forest, NC

For $185 per sq ft, I expected better quality material used. Including doors, windows and fixtures. Drainage on the lot is a total mess. Still trying to get punch list items resolved. HOA for exterior is way too restrictive. Guest passes for club house should be allowed to roll into following years. We should not require a pass for grandkids to use facility between 4-6pm, that’s just crazy since we pay for the usage of the facility. If people are abusing it, then add those types of restrictions.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

A great place to live!

  • Lawrence S.
  • Verified HomeBuyer
  • February 18, 2020
  • Lakewood Ranch, FL

Very pleased with our new home, and all the amenities that Del Webb has to offer. Purchased here based solely on the reputation of Del Webb, as to quality homes and integrity.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

West coast home

  • Mary H.
  • Verified HomeBuyer
  • February 18, 2020
  • Estero, FL

Everything about my new home is awesome from the beginning picking out the lot to the painters coming to touch up all that they said they would do has been done and I am beyond satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A great lifestyle!

  • Michael K.
  • Verified HomeBuyer
  • February 18, 2020
  • Griffin, GA

Our sales rep Chuck did a fabulous job working with us. When our home in Florida sold quickly, he helped us switch to a move-in ready home of the same model as the one we had contracted to build, making for a much smoother transition. Using Pulte Mortgage was a great experience as well. Overall, the house is well-built. Once our punch list items are completed, we can honestly say that Pulte and Del Webb do a fine job in delivering a quality house in a community that offers a tremendous lifestyle.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Initial Rating of New Home

  • Frank N.
  • Verified HomeBuyer
  • February 18, 2020
  • Hoschton, GA

It's hard to give a meaningful rating of a new home. We've had some problems with our Lennox heat and A/C system, which they are working to resolve. Also had some serious scratching of the sink in our second bath which needed to be resolved. Beyond that, no major issues. In general, we are very pleased with the quality of the build. Hopefully we'll still feel the same after a few more years.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Nice community to live in

  • William R.
  • Verified HomeBuyer
  • February 18, 2020
  • Myrtle Beach, SC

Give yourself plenty of time for the mortgage process, it is slower than you think.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 2

Del Webb - Stucco been re-done a few times because of orinal mistake in

  • Gloria J.
  • Verified HomeBuyer
  • February 18, 2020
  • Ladera Ranch, CA

Stucco been re-done a few times because of orinal mistake in color connection. Sliding door frames needs to be re-touch; side door to back yard is very cheap looking & needs to be fixed(can not open& close properly)

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Build

  • Anonymous
  • Verified HomeBuyer
  • February 17, 2020
  • Buckeye, AZ

Nick is a great representative for Pulte during the build process.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Positive experience from start to finish

  • Stephen C.
  • Verified HomeBuyer
  • February 17, 2020
  • Mesquite, NV

This is a builder who gives you a lot for the money and delivers a great product on time. This is my second purchase in a Del Webb community, the first being is Sun City Alienta, North Las Vegas, NV. My wife was pleasantly surprised with the amenities and the quality of the home/workmanship. The few minor issues we noted on the 30-day check after move in were quickly taken care of to our satisfaction and the hands-on approach from the warranty department was very much appreciated. Would recommend this builder and Del Webb communities to all.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality Home Buying Experience

  • Anonymous
  • Verified HomeBuyer
  • February 17, 2020
  • The Woodlands, TX

The Building Superintendent that was assigned to my home was excellent, very responsive and pleasant to work with. Even though I closed earlier, I have only lived in the home a few weeks. I found that any issue I had was addressed quickly.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Wonderful Experience!

  • Anonymous
  • Verified HomeBuyer
  • February 17, 2020
  • Frisco, TX

From beginning to end, the whole building experience with Del Webb was wonderful! I had the most responsive and enjoyable experience with my Sales Manager and Field Manager, and everyone else I came into contact with. I am loving my new home immensely!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Didn't Meet Expectations

  • Gregg O.
  • Verified HomeBuyer
  • February 17, 2020
  • Fort Mill, SC

Everything was great until closing...Project Manager and Sales Representative were very responsive. After we moved in during heavy rains, we discovered two roof leaks damaging the ceiling in the master bath and the living room. Granite counter top in kitchen has a chip were two pieces of granite fits together. Third bedroom floor makes noise when you walk on it. Finished quality and responsiveness lacking

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

213 Cypress Springs Way

  • William A.
  • Verified HomeBuyer
  • February 17, 2020
  • Georgetown, TX

Overall, we’re happy with our new home. It was a struggle getting the builder to complete construction on time due to unresponsive subcontractors and ineffective management. Promises were made and not kept. Availability of our supervisor seemed to be an issue. There is a serious issue that I need help with and am getting the brush off from the builder. The city of Georgetown placed their concrete light pole 6” from the edge of our driveway prior to construction of our home. This presents a very real hazard especially since the pole is on the right (blind) side of our vehicle as we back out ...

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 2

Very poor communication with field staff . Failure to provide upgrades as purchased

  • Russell A.
  • Verified HomeBuyer
  • February 16, 2020
  • Davenport, FL

Be cautious of Upgrades you select. Request picture of Actual items.

Del Webb responded:
We are disappointed to hear that you aren't pleased with the upgrades you received in your new home. We would like to help address this situation and work with you to make things right. Please email customersupport@pultegroup.com with some additional information so our team can be in touch. Thank you. ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Very good

  • Sherry M.
  • Verified HomeBuyer
  • February 15, 2020
  • Land O' Lakes, FL

Too many options that should have been included. Many options or varilbes we’re not explained.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5