Del Webb Reviews

Workmanship was very poor as well as materials used

Priority for builder is to close quickly. Quality of most trades subpar. Countless workmanship issues. Wood planks gouged and scratched, tiles chipped, cabinets damaged - all had to be identified by owner. One mirror almost fell because it was mounted with only mirror clips which were screwed into drywall, not studs - potential safety issue. The list goes on and on. Be prepared to clean your floors - wood, carpet, and tile after closing. Follow-up on issues is very, very slow.

Please get an inspection done before you close on your home. There seem to be a lot of problems with building homes. They have contractor don't understand what they are doing and that is very misleading. They are not thinking about the quality of the home just the $$$ and that is not good for the buyer. They need to take there time and build these homes as if they were going to purchase these homes. The VP of construction need to inspect these homes as well because they are being half build. I had so much wrong with my home I started not to closed. The Inspector came out twice to inspect my home and that cost money. Do it right the first time and the builder need to take their time. Not a good builder to go with. ... More

They’re great until you give them your first review, which they tell you about and ask that you give them a good one. I am a single, older woman and after I moved in I noticed so many little things....some type of putty that absolutely will not come off tile floors. Sloppy painting in some areas. Gaps in flooring. Incorrect electrical wiring. Nearly dead bushes. Weeds they are supposed to control but are not. The builders grade paint is awful.

Before they had our money, the salesman and general contractor were great. Three weeks after we moved in we had a storm and discovered multiple leaks and ceiling damage. The builder is refusing to fix anything because it is wind driven moisture (there was little to no wind).

People you work with are nice. However, they contract all work out to third parties. No one oversees the quality of the craftsmanship. We moved in and have have three pages of instant repairs needed. Tile is hollow and crooked, walls are crooked. Off my three inches on top and one on bottom. Worst stucco job ever. And, make sure you check the list of your upgrades to make sure you got all of them. They did not put in our smart home features at all.

Don't buy a Pulte home - poor workmanship, lots of issues with poor or no response.. Only good experience was with the mortgage company.

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

We were sold on the fact that Pulte sets the industry standard. That the customer service was excellent and that our home would be everything we expected. We were told we would have a walk through to make sure of this and if things needed correct it would be done and then we would have a Celebration Walk Through. During our walk through we pointed out several things that needed corrected. We were told everything would be fixed. Then came our Celebration Walk Through. NOTHING was done and it was the say before we closed. We were fed a line of crap on how everything g would be done the next day. So we had to come back the next day before we closed. The only thing fixed was the gas leak on the range. No sod, gaps in front and back doors letting wind in, nails sticking out in fence, missing and misfit range parts, wall around dishwasher is not stable it moves. We were told go ahead and close and everything will be corrected immediately. We trusted Pulte. BIG MISTAKE. My wife and I have spent hours trying to get things correct. Then the day we moved in the sod was put down so that was a mess when we brought our dog to the mew house. After 45 days I finally got the correct parts for my Range. This week I got the doors fixed but still waiting on paint for the repair. Still waiting on 2 work orders to be addressed. This experience is not what it was talked up to be. Very disappointed. The only thing done quickly was when the ceiling in the master bathroom fell off. I only had to wait 8 days for that to be fixed. Pulte needs to get better. If your not going to give excellent customer service don’t brag about it! ... More

Watch them like a hawk.

The initial contact with the Sales office and the purchase agreement went very smoothly with transparent information. However, once the build started there were problems with materials and subcontractors work. Some of these were addressed by the project manager at the time. But our pre-closing walk through was scheduled the same day we closed allowing us about 1 hour to do, during this walk through we noted a list of items that needed to be fixed or repair which the project manager said would be completed that day. We closed on 11/30/2020 and as of today 1/11/21 only one of these items have been address the installation of the water filtration system. We have not heard from the builder to take care of these matters. Some issues were pointed out during the build to the project manager and his supervisor, we were assured that this would be taken care of and not a problem. (Drainage issues) It is still a problem. It has been 45 days since closing and we have not had any contact from the builder regarding these issues. Warranty claims - we have filed numerous warranty claims and so far only one item has been addressed. The process seems to be very slow. Quality of workmanship of the contractors is very poor. This home is definitely not the standard of home that was presented. I would suggest if you build a home, with this builder that you do not sign any closing documents until everything is completed to your satisfaction. This will most likely mean pushing back closing dates, which they do not want you to do, and once they schedule it in a certain month, they want you to close in that month. We have talked with other new homeowners in the area and they are having the same issues. ... More

The final cleaning and detailing of the home was sloppy and poorly done. No attention to detail! Overall the quality control was poor, at least 4 contractors need to fix/finish items after move-in.

Management is not very helpful. Too many people and no one responsible/responsive.

Hire your own private, licensed, inspector to monitor every phase of building. Do not close until all issues - cosmetic and otherwise - have been completed. All issues are addressed by customer care, but not in a timely manner. I am 2 months after closing & work is not completed yet. The master shower is still unusable and revealed a cover-up by multiple services (tile & plumbing) of defective workmanship & Moen products. This is the 3rd house I have had built & the 1st with any (& many) problems. This is a wonderful community to live in, but the build quality is poor.

Over all finishing work is less than satisfactory, made a list of things that need to be corrected after 2 weeks , no one has made contact with us after 7 weeks , ,called to see when we could expect some one would be out to our new home, Was told be 3 an a half more weeks , an we have more issues to be corrected . Up graded kitchen cabinets, 3 doors don’t close properly, an 2 drawers don’t close properly , very sloppy painting, spilled pain drops , on our walk through counter tops in kitchen an both baths had a film of dust on them , garage had paint drops every where , concrete finishing work on both patios poor , floor to ceiling glass wall in master shower, water leaks out on to floor . This is not all of our concerns. ... More

We were buying what we thought was a great lifestyle in SUn City Festival. That was quickly subdued by the quality of the house we had built for a half million dollars, the extremely high up charges at the design center and the extreme lack of attention to rectify some of the many problems. But we sure have some very nice neighbors.

It becomes apparent from day 1 that Del Webb is not interested in their customers. Frankly, every Pulte employee treats customers as a necessary burden that must be endured. Every single thing must be down the Pulte way. The construction of the home is second rate, at best. Lowest bid contractors are selected and there is no follow-up on the quality of the work. All the materials are selected based on the lowest price. Construction is solely designed to meet the most minimum standards. Quality control is left to the Buyer, who is responsible to find and report all the many construction faults.

Disappointed. Would not purchase if we had it to do over.

As a buyer of a Pulte home you must be diligent in keeping up with them from the meeting with the sales office to the completion with the construction manager. *Double check appx. closing date. We were told a date, a date we had to have our house under contract, which left us homeless for 3mo. because the salesperson "made a mistake". They replied it was an appx date but then why didn't they change the contract with when we had to have our house sold by. *Communication is poor at best. Once you sign the contract you soon realize you are just another sale. They do call with updates once a week but if you have questions they rarely have answer. They will say they will check but then they don't get back with you. *We did not realize with all the houses being built that the people building the homes were not Pulte employee's. Because Pulte uses sub contractors we were told by our contractor it is out of their hands if the subcontractors work. They don't make them as they just move on if they don't like what's going on. *Their is no pride in workmanship. Sloppy painting, shortcuts, urinating in the drains (which didn't seem to even phase the sales office or contractors) even though there are port a toilets all around. Submitted list of 35 items still needing attention. If you don't keep on them, you will not get them addressed. Pulte is full of excuses. Called my contractor yesterday and James the warranty person with no response yet. I love our home, where we live, the community but should have not bought a Pulte home. We knew their track record from Colorado but were assured Pulte had improved and was not like that in San Antonio. Several times we wanted to back out but could not afford to loose our down payment. Our closing date went from 6/25 to 7/25 to 8/5 to 8/12 and finally closed on 8/31. This cost us $6,000 dollars extra for plane tickets, storage, hotels, rent, gas etc. *We were told by our salesperson we would be compensated for 3 nights hotel before we closed. We still have not received that money. Make sure you check every document, every repair needed and make sure this is who you want building your home. ... More

Very disappointed.. Had a Pulte home in California , workmanship was beat, unlike the new Sunbridge community in St. Cloud

Being retired & available helps on some issues.

Had warranty issues from day 1 from appliances to electric to plumbing. Little response from warranty department with no urgency until we escalated to supervisors in charge. Very disappointed in our experience to date.

Excessive amounts of poor construction, painting, molding, concrete, siding and roofing. All issues that could be fixed, but not much seems to happen.... fix one thing, come back a few weeks later fix something else... on and on... unacceptable for new construction!It would be nice to be able to move into a new home, and not feel like you need to constantly be under construction because someone did not do their job right in the first place!

Although my customer service rep is trying the best he can, bottom line is the AC unit does not cool our home. I've gotten nowhere. My condenser is 3 tons for a 2 story Martin Ray while neighbors have a 3.5 ton for a smaller home. Nobody can tell me why this is, but I'm guessing that's part of the issue. I'm very disappointed in Pulte for allowing this to happen. I would not recommend buying a home from Pulte.

Great idea, great neighbors, interesting activities (when they open), but the home? Watch out! Pulte is NOT a custom builder and they go out of their way to make you understand that AFTER you've purchased your home (read: NO changes!). This was the 3rd home we've built and by far the worst quality, and highest price, of any we have lived in. It appears there is a total lack of "workmanship" from all the subcontractors and a mandate to use the cheapest materials possible with no consideration of common sense. Buy on the south side (existing homes) if possible. If you build, be aware of the higher taxes in Jasper county and the lack of attention to your needs by the builder. In any case, download and read the SCHH bylaws, rules, and fines. Be educated! ... More