Del Webb Reviews

Superintendent on my project was phenomenal. Very attentive always got things done.

Great home and really nice neighbors and community amenities. Very happy we moved here.But based on my firsthand experience DO NOT USE PULTE MORTGAGE! The employees are mostly INCOMPETENT and from my experience have very little knowledge of the correct mortgage product to put you into. They knew upfront that I was self employed and regardless Pulte Mortgage switched me into 3 different mortgage products over a 5 MONTH PERIOD…… ALL DUE TO INCOMPETENCE! After many months of ENDLESS and sometimes REDUNDANT paperwork requests one of their so called ‘specialists’ actually called my wife and myself the day before the closing and asked for my father’s death certificate……..only one problem…..my father is not dead! If I hadn’t complained and gotten a knowledgeable supervisor to finally approve my loan this moronic mortgage marathon may have continued even longer! What HORRIBLE CUSTOMER SERVICE, not to mention the unnecessary STRESS! Pulte Mortgage notified me soon after my first loan payment that my loan had been sold several weeks after closing which furthered my belief that Pulte doesn’t care about customer service, and they probably hire inexperienced employees to save money knowing they’re just going to make a few quick bucks off their customers before they sell the loan. Several other new homeowners stated they went through some similar financing ordeals and had their loans quickly sold as well. I guess Pulte is a Bundle and Sell company?……..or for abbreviation purposes a BS Company. They recommend that you use them in the contract, but from my experience it would’ve been much faster and a lot less stressful had I used an independent lender. The independent lender had previously qualified me in the correct mortgage product in several days. Don’t make the same mistake! I highly recommend you use an independent mortgage company! ... More

If the construction team worked as hard at insuring a quality build as they did in pumping up their evaluation survey things would be much better. We are here over a month and still do not have the ability to utilize the entire home, garage is full of items that are pending move in as well as storage here in Orlando and south Florida. Neighboring construction seems to be disastrous with work being done second and third times and no signs of construction managers. Outhouses line the streets, trash regularly thrown around and the street is packed with mud. Its seems unusual to install cabinets in homes that are wide open and there is no real sign of order or management, just guys that show up and work then leave with messes tossed about the site and bottles with urine tossed in the back conservation area. Disgusting! Pulte really needs to get the field managers out of the nice model home they are offices in and actually out on the job site. Our neighbor was apologized to by one construction manager about the excess port-a-potties with doors that swing open and smell, indicating he thought they were picked up two weeks ago. Tells me someone isn’t monitoring the work on site. ... More

House was not properly cleaned before closing. Closing was postponed several times and we were not able to move in until about two weeks after closing. Painting required a lot of touch and redoing. Calking quality in bathrooms and other areas was poor and had to be redone. Trim was missing and front door would not propery close. Rear patio was below ground level and flooded. Our original sales lady, the construction manager and warranty manager have been helpful in getting most of the required work finished but there are still outstanding items and issues.

The are building in this community in mass quantity and I feel that they do not have enough personnel to provide good communication with home buyers. Was told many times by our sales consultant that he had at least 50 home buyers to take care of and could not be as responsive as we would have liked.

Quality of workmanship and skilled labor was lacking for the quality we were expecting. Examples: Grout pitting and thin, trim work, especially on crown molding, Shower glass not placed in correct location. Building manger provided weekly, detailed updates on the progress of the home. Sod laid before sprinkler system set for watering. More than half the sod died before sprinklers were programmed to come on. Still waiting on dead sod to be replaced. Plantation shutters work ordered as an option at a premium. Were installed prior to closing. Were installed weeks later. For "custom home", there were not enough designed choices for the buyer. ... More

Your phone service is the worst. God forbid I need medical help because there is no service here if I need to send a message or talk to a client I need to get in my car and drive. Failed calls are the norm. While you might say it nothing you can do then you should advertise the fact that this is at this time off the grid living with no cable as well. Worst experience ever

Find another builder. Workmanship on these homes is of poor quality. Communication about the building of your home is non-exsistent. Once you make your down payment you are at their mercy. Do not buy a home from this company!

Lack of empathy for buyer during multiple delays of home being ready for move in. Do not get appliances through Pulte.You will pay double the price you can pay for identical item at Home Depot. Pulte use low quality quartz, low grade windows, etc.. Design Center is 2 hours away from New home community - thus very inconvenient.

My wife and i have done 13+ real estate transactions to date. This includes two prior home purchases from Pulte in Nevada. This was BY FAR the most excruciatingly stressful, and anxiety ridden home purchase we have ever endured. The closing date was delayed two months which involved two interim moves at a cost of thousands of dollars to us. The delay was due to the complete incompetence of Pulte's forecasting/scheduling and procurement departments. We learned of the delays by reaching out to the construction department as there was NO communication at all from the sales department. Pathetic. All that was said was "we are sorry for the inconvenience" without a shred of empathy. These people had NO idea of the inconvenience we endured, nor did they care. The experience with Pulte mortgage was also the worst home loan process we have ever gone through. The repetitive request for documentation was so maddening we threatened to pay cash. It is VERY clear that the Pulte mortgage staff, and we dealt with many, is instructed NOT to think. They are trained to focus solely on "checking the boxes" to make sure that the transaction is flawlessly documented so it can be quickly sold to a secondary investor as opposed to providing a pleasant customer experience. We will NEVER purchase another Pulte/Del Webb home nor will we EVER recommend to anyone that they consider such a purchase. ... More

We have been in our house for a little more than 30 days! Way too many repairs; stucco is cheap; our roof has a hole in it; ceiling and walls have multiple cracks; side of yard is a steep slope that should have had a retaining wall!!!!! This is NOT what we had expected from a new house! We will NEVER buy another Del Web home and wouldn’t recommend them to anyone else!!! By the time all our repairs are done it will be a used home not a new one! Poor workmanship!!!!!!

Left electric cables and hoses across driveway causing hazardous condition and I did fall and injured shoulder and wrist.

The Sales sector: Felt we were pushed to make a decision that day itself. The Sales person told us we may not get the lot we wanted if we walk away from it that night. We deposited $10,000 that night when we signed the contract. Now that we are in LP home, I found out from others that they were given 7-10 days to think through for the decision. We now feel we did not select a model that works for us in a rush. The Sales person also chatted to provide only the best scores in the survey and let her know if we decide to score her lower (Intimidating). Design sector: Limited time provided to decide. This needs to improve. Restriction on what you can select since everything seems packaged. Selection of any upgrades from default seems way pricey. The Building sector: We could not complete the survey that was sent to us since we were traveling although reminded- all of sudden, the response to calls with questions are definitely poor to none. Mortgage and Closing sector: Fantastic. Although the loan officer was asking too many personal questions (offensive) that was not necessary. Cost: Expensive in comparison to other sub divisions. Community: People in the community are friendly and very nice. We are completing this survey to bring up fault in an individual survey for each sector that was sent out. If the person in the sector is approaching the customer to provide the best possible survey, what good is that survey for measuring performance? We felt intimidated. ... More

Lied to ... The lot we picked did not have a 20' wall of dirt piled on the common area facing the trees. now it does !!!! we were never told about this and if we were we would have picked another lot.. Once the walkthrough is done, no other issues that arise, other then the items on warranty, will not be remedied... unlike the developers in the last three homes I bought from a developer in a community who were customer centric and looking for a high NPS Net Promoter Score. We did not get the design, in part of the kitchen, that was signed by both parties and was part of the contract. I detailed this in the first survey and its clear no one reads them as I excepted call from Dell Webb addressing these issues. If this were the issues I had with my other builders there would have been a F2F meeting, NOT HERE ! ... More

Poor communication. Slow to respond to issues. Poor site conditions inside and outside of property during the entire building process. This was followed by a poor presentation on the closing day. Interior trim and finish was substandard. Be sure to document every single defect before closing or it will not be covered after closing, examples would include dying sod/ drainage issues, weeds, caulking, damaged appliances, counter trim around appliance. We noticed a damaged 3rd bathroom (not used) toilet seat after 4 weeks that was not covered. Every defect was filled with caulk instead of sanded/ painted. Hire a third party Home Inspector. ... More

Don’t need to be told how to drive in welcoming session. $40 every time you get a delivery or $30 if a contractor comes to do work at your house! Design options are extremely limited. You don’t know this u til after you signed a contract. After buying 5 new construction homes this was far from being the best experience. Kolter is FANTASTIC!

Record everything! Don’t trust their financial department! When in doubt, see first two sentences!

I have filled out a survey already but never got feedback from Pulte so I am not sure they are even listening. There is SOoooo much to try to convey that I am concerned that I will run outta space. 1) Sales agent was poorly responsive with 2-3 days to answer questions. 2) Pulte Title erroneously informed me that I owed them money at closing so we were scrambling the day before we left Colorado (with access to my bank) to get to Nevada. Due to a great agent within Pulte, they were able to get this figured out (that they actually owed ME money ($16K) at closing). 3) If I had been forced to reschedule the signing, I woulda been forced to rearrange travel and suffered rescheduling & lodging fees. 4) After the money was figured out, we were still unsure if we could tour the property, arrange/inspect warranty work on paint, construction, etc. and still close. It was literally the morning (8:30am) of closing that we found out we had everything ready to sign. 5) Paint quality was terrible!! Master bedroom's Tray ceiling has cracks at the intersection to the wall. We were told it lacks proper caulking and needs to be redone with caulk & paint. Baseboards were spotty, streaky and sections unpainted throughout the house (they have sent and excellent painter out twice (9 hrs so far) to do touchups and he is returning again to finish up). 6) The shower door leaked and the warranty repair worker said this happened to nearly all of the showers after they changed the style/vendor. He fixed it 90% and I had to finish the final caulk seal myself. 7) I purchased a WIFI signal extender but nothing was hooked up, there was no manual for me to work with/ from and it required a switch from the modem/router that was not dropped off. I called the sales agent and he didn't know what to do. The warranty agent didn't know what to do so directed me to the warranty office. They set up an electrician warranty visit and HE knew what to. He installed the switch, connected the prewired extender and guided me through the WIFI connection (Where's the neighborhood 10 yr old when you need one? :-)). 8) I am not a computer expert but I am not computer illiterate either but the doorbell was not connected correctly or charged for use. I finally (with YouTube) figured it out. The house thermostat is quirky, requires a phone app to control and is still unclear if I can just run the fan instead of the AC (it times out on just the fan). Pulte should have someone that can walk the new tenant through these things once you move in. They offer a "White Glove" service at the design center but this is before you are ever ready or experienced with your devices. Of course, they charge you extra for this service! Come on!!! Just roll it in to the house fees and offer a year of a consultant to visit and help connect you (or find that 10 year old). 9) We have never lived in the desert so we had no idea if we needed the services of a bug spray service or not. Several stopped by to sell us their services. We finally went with one but would have liked guidance/suggestions on this. All in all, I feel the quality of the build is good but the workmanship & support leaves a lot to be desired. The Pulte workers & agents, for the most part, want to do a good job for you so they have to work "above & beyond" to just make things workable/successful. I cannot figure out how Pulte keeps their employees! I am not sure if I can recommend Pulte but if I did, I would strongly recommend that the buyer be VERY discerning, very observant and very critical on their build outcome so it is done right. Read and watch everything/every detail because Pulte corporate is not your advocate. ... More

Be EXTREMELY careful with the "come on" low cost advertised mortgage interest rates. I ended up paying over 1.1% more than their original commitment due to an "error" on their part.

Pulte homes is a production builder that is rigid in the limited homeowner selections. The very best kitchen cabinets they offer at a substantial cost to the homeowner are low level contractor grade product. This strategy goes thru out the selection process to all homeowner choices. If your history is with custom or semi custom builders prepare to be disappointed.

I know that you will never publish my review, so I won’t bother. Entire experience was horrible . Example: I closed 7 weeks ago and nothing on punch list has been corrected.

The broker in sales department was great.The financing and paper work was the worst I've ever experienced , I would never recommend anyone to use Putle finance department.

From the beginning it has been nothing but issues and the issues continue. The only helpful person is Isaac the construction project manager who continues to help us because otherwise nothing gets done. The subcontractors are definitely the lowest bidders. Poor tile work, windows that don't work properly, garage door that keeps getting stuck, appliances that don't work properly. Every house has issues, nothing's perfect, but getting them to actually fix them has been horrible. Unresponsive and unreliable.

Um, you are looking for trouble with one of these homes. First (and still not fixed) are electrical wiring problems. Then there was the sewage backup in the master bath. Other little just plane careless things. Brandon is trying his best to resolve but.. nuf said. AI love my neighbors but not fond of Dell Web. Please feel free to call.

Turning into an unpleasant experience and would not encourage friends to join this community.