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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9420 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

9420 Reviews in All Areas

Star Rating Breakdown

5 ★ 4276

4 ★ 2326

3 ★ 1586

2 ★ 765

1 ★ 467

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Del Webb - Be careful.

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Lakewood Ranch, FL

Be careful.......follow through with certain things are just not there and at the beginning we just waited for the next disaster/issue. We have a punch list of fixes that can choke a horse.

Del Webb responded:
It is disheartening for us to hear that you did not experience excellent service and are dealing with unresolved concerns in your new home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Poor Design of home

  • Gregory C.
  • Verified HomeBuyer
  • January 26, 2021
  • SAN ANTONIO, TX

2-3 minutes to get hot water to the master shower and kitchen sink. Air conditioner system is under designed and takes several hours to heat the home. Master bedroom in 2-3 degrees colder. Closing a disaster 20 major items not fixed 24 hours prior to closing

Del Webb responded:
We are so disappointed to hear that you are dealing with unresolved concerns but we thank you for taking the time to share this feedback as it is essential to us as we work to improve the new home build process. If there is anything we can assist with, please feel free to email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AH ...

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

The lack of quality control.

  • Raphael P.
  • Verified HomeBuyer
  • January 13, 2021
  • Port Saint Lucie, FL

Do not close until everything in your Pulte home has been done to your satisfaction. It might not get done after you close. We had excessive things wrong in the home and they are still fixing things after almost 2 months. Then to fix it, they give you a 4 hour window to show up, and then might not even show, or only fix half of what was scheduled. We had to escalate up thru corporate and even they did not care. We have not been happy with our experience at all.

Del Webb responded:
We are so sorry to hear that you are dealing with unresolved concerns in your home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH delwebb

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Untrustworthiness of sales staff and PGP Title Company

  • Kenneth F.
  • Verified HomeBuyer
  • January 07, 2021
  • The Woodlands, TX

Pulte pushes for quick closing dates even though the house construction is far from done. There is no time resolve the open issues and things are slammed together make the closing date. The Pulte foreman was diligent and trustworthy but I believe the quality of the subcontractors that built the home were of a very low standard.

Del Webb responded:
While we are pleased to hear that you were happy with your foreman, we are disappointed that you are unhappy with the quality of your home. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 4

Lack of response and honesty

  • John F.
  • Verified HomeBuyer
  • January 06, 2021
  • SAN ANTONIO, TX

Ask a lot of questions and have everything in writing. If there is something you see in the model do not assume that is what you will get for the finished Product. Be on property site as often as you can and document all problems questions etc.

Del Webb responded:
Thank you for taking the time to leave this feedback as it is essential to us as we seek to improve the new home build process for our customers. We are disappointed that you experienced a lack of honesty and response and would like to learn more so we can address these concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Poor Attention to Detail

  • Kevin D.
  • Verified HomeBuyer
  • January 06, 2021
  • Georgetown, TX

I was surprised at how sloppy the overall craftsmanship was in the details. I have found at least one corner not square. There is at least one crooked wall. Most of the electrical outlets don't cover the entire hole leaving the appearance of small holes next to the outlet plates. Some of the cabinet doors were hung crooked and the depth is that of cabinets put in a cheap house. The upgrade to the blinds is a disaster and will need to be replaced because they are crooked and cheap. Water drainage between houses is poor and will need to be addressed. We've been here less than two months so I'm ...

Del Webb responded:
We are so sorry to hear that you are having these concerns with your new home. We would like to escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

The Site Manager was great. It was the sales person that was lacking greatly in trust, follow up and attitude

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2020
  • Corcoran, MN

The Site Manager was the best.

Del Webb responded:
We are so sorry to hear that our sales team did not provide an excellent experience. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your new home address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Workmanship leaves much to be desired

  • Robert P.
  • Verified HomeBuyer
  • November 11, 2020
  • OCALA, FL

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

Del Webb responded:
We are so sorry to hear that you are having issues with your driveway. We would like to look into the situation and would greatly appreciate if you could email customersupport@pultegroup.com with a brief summary of your concern along with your address and contact information. Thank you. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Del Webb - They tell you that this home is as close to a custom built home

  • Susan F.
  • Verified HomeBuyer
  • November 04, 2020
  • Fishers, IN

They tell you that this home is as close to a custom built home as you can get, what a joke that is. Walls were not square, which means drywall is not square, shotty workmanship, paint spray all over my floors and my appliances which I can’t get off, garage door has gaps around the seals, so we will be fighting keeping the snow out this winter, I requested some special orders on some items and they charged much much more than what I could have bought them myself, I could go on and on. Did not get the quality of home that we expected for the price we paid. Our construction manager did what he ...

Del Webb responded:
Thank you for taking the time to share your experience although it is disappointing for us to hear. We would like to make leadership aware of this feedback and work to address your unresolved concerns. In order to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AS ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Big Mistake

  • Cliff H.
  • Verified HomeBuyer
  • November 03, 2020
  • Mesquite, NV

After living in the new home for 2 months, I can now see the slipshod construction. Ramshackle quality. I thought I was moving into a more refined community. Instead what I find is the intolerable noise from all the ATV's that ride all over my block by Elderly Easy Riders. The NOISE comming off of Falcon Ridge is like nails on a chalk board. There needs to be a sound wall. The heavy traffic reverberates all though out the paper thin construction. The Poliars ATV that Illeagl for street use in Calif, is permitted in Mesquite. They scream at outrageous DBs to achieve 24 mph and are obnoxiuos ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Del Webb - Potential to deliver a quality experience is there, but unfortunately

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2020
  • Saint Cloud, FL

Potential to deliver a quality experience is there, but unfortunately it is not achieved

Del Webb responded:
We are so sorry that you didn't have an excellent experience building your new home. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS ...

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Great sales team, average product shoddy workmanship of flooring, tile masons and painting.

  • Gilbert L.
  • Verified HomeBuyer
  • November 03, 2020
  • Florham Park, NJ

Poor follow up after closing.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are having trouble with follow-up from our team. We would like to look into this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Lack of communication

  • John S.
  • Verified HomeBuyer
  • November 03, 2020
  • Fredericksburg, VA

Finish work is substandard. Materials are also poor quality, examples are the light bulbs that failed on day 1.

Del Webb responded:
We are so disappointed to hear that you did not experience excellent communication while working with our team and are unhappy with the quality of your new home. We would like to learn more so we can address the situation accordingly and would appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Workmanship lacking quality

  • Anonymous
  • Verified HomeBuyer
  • November 02, 2020
  • Florham Park, NJ

Materials were generally of good quality. However the quality of the workmanship was poor.

Del Webb responded:
Thank you for taking the time to share this feedback. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information along with your message. Thank you again. ^AS ...

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Del Webb - There have been good experiences in this process unfortunately

  • Robert M.
  • Verified HomeBuyer
  • October 30, 2020
  • Hoschton, GA

There have been good experiences in this process unfortunately there have been some that have been not. It’s a shame that the construction manager who should manage the building of your home settles for a standard called, it’s close enough. He will tell you what you want to hear so that you move along and when he doesn’t deliver, he will not answer your emails, texts or phone calls. The warranty customer service area is slow and does not keep you in the loop as to where your work order is. Better communication with the home owner would be much appreciated instead of wondering if your work ...

Del Webb responded:
We are so sorry that you have had a frustrating experience working with our team and have not experienced excellent communication. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you for taking the time to leave a review. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Del Webb - I would never recommend Pulte as a builder.

  • Melinda I.
  • Verified HomeBuyer
  • October 22, 2020
  • Spring Hill, TN

I would never recommend Pulte as a builder. The quality for the price was not good. The follow through with construction issues was poor. I was asked to say that the home was complete at closing, even though it was not complete. The house is not complete as of 10/22 and we closed on 8/10.

Del Webb responded:
Thank you for taking the time to share your experience although it is disappointing for us to hear. We would like to look into your unresolved concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Dissatisfied

  • Robert S.
  • Verified HomeBuyer
  • October 20, 2020
  • Fort Mill, SC

Numerous issues- Pulte Mortgage, floors had to be replaced and now still having cracking problems, mirror fell off the wall ( took one month to replace), windows caulked poorly, kitchen cabinets installed wrong ( still no resolution) poor design of bathroom lights, heating and air installed wrong, drywall is wavy in ceilings, quality of trim is poor, quality of painting is questionable, trim on garage door falling off! Working with warranty rep has been slow and unsatisfactory

Del Webb responded:
We are so sorry that our team has not been timely in response to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to share your experience. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poor workmanship

  • Daniel W.
  • Verified HomeBuyer
  • September 14, 2020
  • Griffin, GA

The overall workmanship on the home was poor. the interior had many areas that were done poorly. After we move in, we called the customer care line twice (gutter problem) and have never received a call back.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are having trouble getting your issues addressed. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information so we can escalate your concerns, we would greatly appreciate it. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Never choose a home virtually without seeing it in person we learned a good lesson

  • Gerald V.
  • Verified HomeBuyer
  • September 09, 2020
  • Mesquite, NV

I would not recommend a Del Webb home if I were asked about it

Del Webb responded:
We are so sorry that you are not pleased with your new home. We would like to learn more about this situation so we can assist accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Homes are very cheaply built, especially for price. Front yard landscaping is subpar and inadequate.

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2020
  • Ladera Ranch, CA

Make sure you ask a lot of questions prior to buying. Most of finishes and details are standard and very basic. You need to negotiate for upgrades.

Del Webb responded:
Thank you for taking the time to share this feedback as it is essential to us as we work to improve the new home build experience for our customers. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com with your comments along with your address and contact information. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Not the best

  • Bruce W.
  • Verified HomeBuyer
  • September 04, 2020
  • Land O' Lakes, FL

Tradesmans work quality is lacking. Materials used are low end with top dollar pricing. Repairs usually require a second call back to get it done correctly.

Del Webb responded:
We are sorry to hear that you are not happy with the quality of your home and have difficulty getting your concerns addressed. We would like to look into the situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Not Good !!!

  • Michael H.
  • Verified HomeBuyer
  • August 25, 2020
  • Land O' Lakes, FL

Get everything done that is not up to your Standards before you close, Because there will be a lot of confusion and unorganized Problems! You will have a difficult time getting them to fix things RIGHT !

Del Webb responded:
We are so sorry to hear that you have unresolved concerns with your new home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AS ...

Total Score 2

Quality 2

Trustworthiness 4

Value 3

Responsiveness 1

Not What I Thought After We Moved In

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2020
  • Wilmington, NC

First of all, let me be clear. Karl, our field manager, was the BEST ever. He was did his best in trying to schedule the trade men to tackle the items needing attended - by there was and still is a delay in getting things done. He bent over backwards for us. We paid a lot of money for our wood floors; probably way more than if we would have done it ourselves from a separate flooring company. But, I wanted to file a claim, the floor representative came out and said indeed there are many issues and would get it fixed - but have not heard anything. Not sure why Pulte uses a whole panel screen ...

Del Webb responded:
We are very pleased to hear that you had an excellent time working with your field manager but are disappointed that there are still concerns yet to be addressed with your new home. We would like to make leadership aware of these concerns so they can address them accordingly and would appreciate if you could please email customersupport@pultegroup.com with your full name, address and contact information. Thank you. ^AS ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Inferior Quality of Home Interior

  • Anonymous
  • Verified HomeBuyer
  • August 12, 2020
  • FLORENCE, AZ

Check all doors, cabinets and garage doors. Too many chips, cracks and spaces in cabinets walls etc. Noises when closing the garage door. When you do the walk through, prior to signing, take the time to look carefully at the entire home. If you see inferior quality workmanship and the poor condition of doors and cabinets, say so.

Del Webb responded:
We are disheartened to hear that you are not pleased with the quality of you home but appreciate you taking the time to share that feedback. If there is anything we can assist with or any additional comments you would like to make, please feel free to email customersupport@pultegroup.com. Thank you. ^AS ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Merely adequate.

  • Richard R.
  • Verified HomeBuyer
  • July 16, 2020
  • Port Saint Lucie, FL

Ask lots of questions and hopefully get truthful answers.

Del Webb responded:
We are sorry you didn't have an excellent experience working with our team. If you have any concerns that have yet to be addressed or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com with your full name and address along with some additional information so our team can be in touch. ...

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 3

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