Del Webb Reviews

Inevitably, I wish I had added other items to our house.

Our buying experience was seamless and enjoyable. Everyone involved, Antoinette, David and Jason have been informative, helpful, responsive and really seem to care about us and our purchase experience. We bought in the community for the lifestyle it offers and the quality of the home is satisfactory for the price we paid.

For the middle class income its a bit pricey, the area n neighborhood is excellent. Tips: have lots of cash on hand for things that arent included in homes, like steps in attics, labor etc.

Very poor quality of materials. Design Center is the most disappointing, they RUSH you in making decisions. You get one 4 hour appointment, with TERRIBLE help!

Too many issues with the quality of products and workmanship used in the new home. We had walking inspections before closing but many more issues were found after the move-in date. Design changes were not discussed before us taking possession. Issues with cabinets, doors, door frames, wood flooring, light switches, and outlets.

We had a great home buying experience with Del Webb Sweetgrass. Your staff did an outstanding job in making our experience a smooth one. From the moment we inquired about buying our home, to the building process and until our closing, each of your staff assured that we were taken care of. Our sales rep, Stella Gutierrez, answered all our questions and stayed in contact with us throughout the entire process. She responded very quickly to our questions whenever we emailed her. Our field manager, David McClain, sent us weekly email updates that included pictures of our home as it was being built. He offered extra tips during our walk through prior to closing and made sure that we were satisfied with our new home. He did a great job. Vince Martinez met with us to review our warranties and made sure that we understood everything. Thank you for having superior staff that took the time to make sure that we had a good experience. ... More

Our final “walk through”, consisted mostly of signing papers then rushing off to closing. It’s important to have time to check every single detail, because the contractors don’t always do so. Our dishwasher was installed crooked and the door wouldn’t open all the way. Some of our stove top burners were installed improperly. It took us over 3 weeks after moving in to get these issues resolved.

I have had the worst experience ever in building my home.

We have had too many things go wrong to list in this review. Del Webb has wasted enough of my time for me to take the time to put anything down in writing here. If you’re serious about customer service and wanting to learn more, you’re welcome to give me a call.

Danny, our field manager is perfect for his role. He has a great personality and obviously cares very much about the buying experience, the quality of the homes and he loves the residents. It just shows and he is great The Pulte Warranty department has been super reliable. Our service representative has been extremely helpful and responsive. Hanook has done everything feasible to get minor repairs made to our home. He has don’t this in a way that demonstrates professionalism, efficiency and caring for the customers. The only weak link in the process seems to be Synergy. They have been slow to respond to repairs that have been needed after we moved in and somewhat rude on the phone. There was one day we stayed home for their appointment and they did not show up. They mainly seem interested in selling to us and that is disappointing. Why would we consider buying more from them when wiring wasn’t completed and they seemed none to eager to make repairs? This is disappointing. The only bright spot has been the young man who finally did come out to make the repaired. He was friendly, efficient and helpful. ... More

Del Webb stands behind their promise of quality in their homes. If there is a problem it is taken care of immediately. Very happy with her Del Webb home!

Everything went well except the red ant issue they invaded our condo for two weeks until it was under control this should’ve been found by the builder because it was a massive nest.

Interior workmanship lacking quality. Issues with paint, garage sheet rock. Sub contractors rush through work; thereby, leaving poor workmanship. Answer is let “Warranty” take care of it. After that it is a struggle with Warranty and the sub-contractor. Lot’s of excuses.

Great up to the closing but after that customer service to handle punchlist items is very poor. Vendors no-show appointments and continually delay repairs. Quality control in several areas is lacking.

We have now been requesting repair work since we moved in at the end of November, 2019 and we are still waiting. We have talked to your people, sent emails, etc. with nothing but promises in return that are not being kept. Completely unsatisfactory. We were told that Del Webb had quality homes and always stands by their homes which is why we decided to buy the home. We have seen nothing of that. We hope that our issues will be resolved soon and if not, I would like to speak the CEO or President of Del Webb. Thank you.

Floors were chipped, caulking is horrid, walls need a lot of help, grass and plants are cheap. Materials are not the best.

Purchasing a home in Arizona and Dove Mountain, in particular, was actually a spur of the moment decision. We fell in love with our home and the locale and have not regretted moving there as "snowbirds" and already considering being full time residents.

Enjoy the quality ,attention to details ,friendly

After visiting SS and deciding on a model, we felt everything had to be committed to so fast. Because of uncertainty in the sale of our home so we could not commit to SS we had no choice but to say no to the sale in SS. Things changed, Two days later we called to see if we could go ahead with the sale in SS and was surprised that the price went up and after agreeing on a lesser property (from 23,000.00 to a $13,000.00)so we could afford the home the bottom line price we final price was surprised dollars off than where we started from. We were able to move here 4 months prior to closing time which was very helpful in seeing the process. (First time buying a production built home) which can drive you crazy watching something you are buying and maybe wanting to change things as you see things. We feel the quality of the inside work could have been better. Now that we are moved in we have had a few issues, which were taken care of in a timely manner, some still outstanding but on the record to be completed. We were told we would have a burm behind our home as others do, but have swale instead. ... More

Be in area when house being built. Hope that your contractor doesnt change mid-build..

Many of the kitchen cupboards hit each other, get better hinges. The quality of carpet in guest bedroom is very good for standard. If you have instant water gas, you will need pump for it to work instantly; otherwise, it takes more time and water for it to work than a tank. Love our home, the flow of it is perfect for us.

Been in 8 weeks. Can’t get anyone out to finish what they were suppose to finish when we were at closing. Several emails and promises but still have things that need done

Process was streamlined to make it easy buying and building this house. Pleased with all aspects of this adventure.

Nothing significant, other than the home seems to be well constructed with quality appliances. However, there are some annoying oversights, design flaws, and minor workmanship glitches that prevented me from assigning a 5 star rating for quality and value.

Good Community, Good Residents, Good Staff, Good Home.