Del Webb Reviews

several workmanship issues for new home that were completely unnecessary. there were several almost stupid mistakes and issues that the builder should have seen during the building process. the field manager did a great job to correct them and the warranty department run by a lady here at del web is wonderful, she schedules everything that's needs to be fixed, you can count on her. most members we spoke with were very disappointed with issues in their homes caused from the builder.

Try to hold off on filling out the survey until all major items with your house have been addressed. While we do love our home and the neighborhood I feel the quality of the house is low compared to what I've had in the past (2 custom-built homes). We had to elevate our issues and they seem to be a bit more focused on getting items fixed. There is just not a lot of attention to detail, and while they use name brands ie Kohler it is really the low end of the brand.

Quality and workmanship is absolutely awful. Huge lack of pride in workmanship, interior finishes and if their clients are taken care of. The construction crews are some of the worst in the business.

We have continually had issues with water in our owners suite closet in a Blue Rock home. First it was the no hot water. Second, water in the closet - still have a dehumidifier in my closet. We moved in April 21st. Thirdly toilet stopped up. Fourth rocks everywhere in the yard along with plastic bottles, wood, or whatever construction workers used was left in our yard and is still there. Of these issues, we have received a new water heater, Toilet makes weird noise when flushing and water in the closet coming from somewhere????? Rocks in the yard and wood and other objects in the yard is an issue as well. I would not refer anyone to purchase one of your homes because it appears workmanship is NOT the best. ... More

Options are way overpriced compared to after market choices

Attention to details very disappointing. The field manager has tried to help and keeps telling us he understands and is going to "fix" all the concerns. We will see how that goes. So far he has helped on most items. Coments like "we know we have a problem with that" don't give us much comfort.

We had a great field manager which was the highlight of our home building process with Dell Webb. We had a really bad experience with the design center and sales office. Coining out of our design center visit we had selected and signed off on a specific design for an inside fireplace. During construction we noticed that the area was being framed for a totally different design than what we had selected. Instead of the fireplace being located in the middle of the wall design it was located in the corner next to the outside wall by a window. We contacted the sales office and advised them of the issue and asked them to allow the builder to change to the design we had ordered or to take it out. We did not ask for our money back, simply to right the mistake that was made. Neither the sales office or management would accommodate our request. We were furious and almost walked away from the home. We went through with the purchase only because we fell in love with the community. We have been in our home for a little over a month and now will have to spend more money to have the fireplace design modified to our original selection. We will not build another home with Dell Webb/Pulte because of this experience. ... More

NEVER NEVER close until you see EVERYTHING FIXED

limit your options we paid over 10,000 for upgraded tile. We did not get the tile we ordered different color and pattern and different name. They said it was close enough. they said they have the right to change our choices in the contract. Construction supervisor lied to us several times. Do not close till all items fixed or hold back money. After they receive your money you are helpless. They are desperate money.

1. Communications and accuracy of information to new buyers and existing home owners needs to. It is very poor. 2. Our home was not ready for us to move in. It was not ready for our final walk through with numerous things that needed to be fixed and done. On our closing day, it still was not done with lots of excuses and what was done was poor work.. 3. Salesman did not explain things thoroughly, it felt like he was just trying to make a sale and gave us false information. 4.They installed a crummy wood privacy fence behind our house and painted it black. It looks horrible. They told us it was a "SECURITY" fence and a "SOUND reduction fence. It is not either. It is a privacy fence, that's it. We were not informed that this was being put in. Strick guidelines are put in place for us to follow to keep our community looking nice and we are expected to follow these guidelines. If you can't follow your own guidelines, how do you expect the residents to follow them. You install this horrible looking fence that makes our home look cheap!! We paid good money for our home!! 5. We purchased the CPI security. We were informed by Hargrave that most the wiring they installed for our cable was not needed. However, we paid for all of this wiring per CPI. Why are they installing wiring that is not needed? Again, another communication breakdown with the vendors that Pulte/Del Webb employ for the community. Very disappointing. 6. When working with Pulte, we worked with 3 or 4 different people, none of whom were communicating with each other and requesting the same documents. It was a very frustrating and confusing. They did not communicate the process, they just assumed we knew. 7. Sun City HOA. They have been very rude and unresponsive to requests. It seems like most people that work there are not happy. Do you want people like that managing your communities. Again, we spend a good amount of money for them to manage the community.. 8. We have paint splatters all over our floor and were told that we shouldn't expect the quality of a million dollar home. They told us to clean it up ourselves. We do not feel that is what you want your people saying to residents who just purchased hundreds of thousand dollars on a home in your community. In conclusion; We understand that we moved to the community at a very rough time with the Virus. However, it does not constitute the behaviors that we have given you above. We are enjoying our home and are happy to be here. However, we feel these problems and suggestions need to be addressed. We are not the only ones here that feel this way. We have neighbors that ask us if we have been "Pulted" because of how disappointing it has been. We would appreciated you addressing these issues so people who want to come to this and other communities that you have will have a good experience. ... More

The quality of the home does not compare with the previous home that we've had by another builder. The sales and after sales support was not customer oriented. With that said, we bought the home for the area, community, neighborhood and friendliness of the residents, but will not buy again or recommend a Del Webb home to anyone.

Throughout the 5 month building process we tried to communicate with the Construction Foreman assigned to our project. We called, texted and emailed. He never responded, even when goaded by our request through the Sales department. Shoddy wood in the walls, a leaking roof due to a cracked tile, missing ceiling lights, a misplaced exterior outlet, and a longer list. And the final straw was when the construction was delayed for a month and we were not notified. If the mark of a quality builder is attention to the customer and attention to detail during construction, then Del Webb's Estates at Mirehaven does not qualify to claim that title. ... More

interior paint work very poor .paint spots all over the floor ,never cleaned it up.

Been here 1 month. We understand now why we were unable to use a flashlight during walkthrough closing, we would have seen & been able to identify ALL the poor craftmanship on the walls. The walls panels are not smooth notices inconsistencies such as small circle and lines. The floors make noises/air pockets, unlevel. The kitchen cabinets have dents.

Watch every detail and don't move-in until you are satisfied. I am still waiting for a light bulb in my front porch and many other things to be fixed or explained how to be set up.

All review's

We moved into the house a few weeks ago. During this time we have noticed multiple cracks in the house. The paint quality in the house is not great. The wall panels in the second bathroom were so thin grab bars could not be installed. We had to pay several thousand dollars to replace the panels and install drywall just to install the grab bar.

Our bathroom tiles were so bad that it took seven times to fix. Sometimes they just wouldn't show up and other times didn't have proper tools (had to use ours)!! Very disappointed that builder contractors and reps. made us promises that were forgotten.

Make sure the repairs from Home Inspection have been completed before you sign, because they do not show up even if an appointment is made.

Sloppy workmanship, workers trash and tools/supplies left in and on property, lack of attention to detail: never cleaned before closing, paint and concrete/stucco left on patio and drive, poor paint job inside. Only lip service from field manager, no follow up, jobs are still incomplete,

Be cautious of Upgrades you select. Request picture of Actual items.

At the beginning we were excited and confident. During the meeting at Design Center we realized some loopholes in the process. Complete misinformed and disappointed during the building process. The quality of painting, floor, garage door and others are very low. The team from Design Center do a poor job. Many things are not fixed after signing the closing documents. Very disappointed.

Our realtor was warm and responsive to our concerns throughout the process, with pictures and updates. Other than an e-mail to transfer our funds (in red ink), we did not hear from her after we closed on the house, very disappointing since we were actually visiting another Del Webb community when homeowners were receiving their keys. The staff was enthusiastic, very proud, and gave the new residents a beautiful welcome basket. We receive a blue cloth shopping bag with a box with our new locks and keys. We expected more of a "class act." The agent in the design center was very patient and helpful. We love the design of the home itself. Everything is falling into place and how our guided decisions made it possible. During construction we lived 6 hours away. We were told that there would be a walk-through after framing. We were never informed of it, even though we made arrangements so that a family member living close by could do the walk-through for us. Our realtor said an e-mail was sent but later apologized that it was not sent. Our house is in a small pocket that does not receive cell phone service. We should have been informed of this challenge long before we moved into the house. There should have been some disclaimer. This was a major challenge and actually a health risk, especially if any emergency medical care might be needed. You had to get in the car and drive somewhere else to call. There were many things that still needed to be completed. We definitely felt the rush on Pulte's part to get us in the house so that the money could be collected by the end of the year. The property was deeded by the end of the morning. We were told to please come by later, as the house was being cleaned. We arrived at 4:15 to find the floor wet and the heat blazing, with no thermostat on the wall and the master water closet window open. We were not able to close it because a spring was broken. The house was not cleaned well; windows were poorly cleaned and paint splatters were on the floor. We later learned that the hot water was not turned on for the dishwasher. One very upsetting area to still be addressed is the dust and perhaps paint embedded in our hardwood floors. The design has stress marks in it; many of the marks now have white in them. This is truly distressing (no pun on words intended) in that while the house was under construction, the floors were never protected by any kind of cover once the hardwood was installed. This was mentioned to the staff, but it never did get covered. This was an expensive upgrade and yet it was not protected. Dust and concrete rocks were dragged into the house. Thereby, undue rough wear and tear on our floor has occurred. Also noted during the building process was a black area in the floor of the master shower. We pointed this out, but it was not addressed until three weeks after we moved into the house. The black area was mold! This is unacceptable. The project manager was very courteous and said that things would be taken care of even though we were moving in. It has been a steady stream of subcontractors moving in and out since we moved. We purchased a Samsung refrigerator which tripped because of the GFI outlet required by city building code. After a visit with the electrician and the project manager, it was not working. We have just now learned from another home owner that an arc was put in so that their fridge and washing machine would work. This was not presented to us as an option. It has taken 3 technician visits sent by Samsung with no resolution. Finally, the unit will be accepted back. However, we really like the design of our Samsung fridge and would like to keep it. We learned about the arc being installed just two days ago. Johns' first response to our call about the arc was that he was not aware about the GFI arc and that he had to check with the electrician. We have experienced a great deal of stress regarding the many challenges we have dealt with, including the infringement of our time (very extensive regarding the fridge, especially) and having to be available so that subcontractors could resolve the issues. With the follow-up concerns, all staff members at one time or other (Chris, Paul, John) did respond with, "It's not my responsibility." Very slowly our many concerns are being addressed, sometimes with a supportive response from the team, sometimes with resistance. This whole experience has been stressful, disappointing and unexpected. We chose to go with Pulte Bldrs. and Del Webb based upon our experiences with Del Webb communities. ... More

I walked in to my new house for the first time to find dust everywhere, paint everywhere, need for touch ups everywhere and many issues that even now after a month and half have NOT gotten fixed. Extremely dissatisfied. :(

Our final “walk through”, consisted mostly of signing papers then rushing off to closing. It’s important to have time to check every single detail, because the contractors don’t always do so. Our dishwasher was installed crooked and the door wouldn’t open all the way. Some of our stove top burners were installed improperly. It took us over 3 weeks after moving in to get these issues resolved.