Del Webb Reviews

Have tried many times to get answers. Upon moving in i discovered 20 plus chips out of a section of concrete, no response on this. Ive asked bout our yard. But seems pulte cares only bout the new closings and getting their yards in. We have standing water often, but i guess its not important. There is couple other items but its prolly a non issue.

After 2 months living in this house my microwave and oven still do not work they have tried and failed 4 times. What a shame for such a reputable home builder like Pulte

My construction superintendent allowed sub contractors to do poor quality finish work. Then, when I asked for improvement and follow up....he went dark.....couldn't get ahold of him. Still having a problem getting things done & I've been in our home over a month..

Great floor plans poor quality control and vendor supervision

Total lack of attention to detail.

Moved in 2 months ago. Contacted the onsite construction manager and received prompt service for 2 small problems, although two other problems mentioned at the time still have not been addressed, one of which involves unfinished siding. Since that initial week I have called 3 times to the same manager and received a voice message each call to leave a message, all which have been ignored. Our list of construction repairs have grown to 20+ items from small issues like sheetrock screw pops to the aforementioned missing siding and a crooked kitchen island granite top. We have moved to Del Webb Riverpointe from NC where we have owned 2 new homes, neither of which experienced construction problems even close to the number we have experienced here. This has not been a smooth transition and I would recommend that future potential buyers fully investigate your after sale performance ... More

Very poorly built! We have had a lot of issues and are still waiting for a handful of items to be repaired! The response time from the team is unexpectedly slow! It has been very disappointing!

I would suggest that if you purchase a Pulte home, you purchase a bare bones unit, then gut what’s inside and have your own contractors finish it properly and the way you want it done. Why Del Webb would ever associate themselves with Pulte Homes is beyond me.

we haven't moved in yet

I did not like the creative and confusing math the agent used to come up with the final pice of the house. The construction manager took me on a tour of the house while still under construction. He never offered me a hard hat, safety glasses, and ear protection. We enter the house through the garage while the contractor was nailing up siding on a scaffolding above our heads. I especially did not like being threatened with a $500 fine per day if I did not move up the closing date that Pulte had originally set.

WOULD NOT tell anyone to go with Pulte underwriters ! Three times I was told that paper work was done , that was not the case.

Superintendent on my project was phenomenal. Very attentive always got things done.

Great home and really nice neighbors and community amenities. Very happy we moved here.But based on my firsthand experience DO NOT USE PULTE MORTGAGE! The employees are mostly INCOMPETENT and from my experience have very little knowledge of the correct mortgage product to put you into. They knew upfront that I was self employed and regardless Pulte Mortgage switched me into 3 different mortgage products over a 5 MONTH PERIOD…… ALL DUE TO INCOMPETENCE! After many months of ENDLESS and sometimes REDUNDANT paperwork requests one of their so called ‘specialists’ actually called my wife and myself the day before the closing and asked for my father’s death certificate……..only one problem…..my father is not dead! If I hadn’t complained and gotten a knowledgeable supervisor to finally approve my loan this moronic mortgage marathon may have continued even longer! What HORRIBLE CUSTOMER SERVICE, not to mention the unnecessary STRESS! Pulte Mortgage notified me soon after my first loan payment that my loan had been sold several weeks after closing which furthered my belief that Pulte doesn’t care about customer service, and they probably hire inexperienced employees to save money knowing they’re just going to make a few quick bucks off their customers before they sell the loan. Several other new homeowners stated they went through some similar financing ordeals and had their loans quickly sold as well. I guess Pulte is a Bundle and Sell company?……..or for abbreviation purposes a BS Company. They recommend that you use them in the contract, but from my experience it would’ve been much faster and a lot less stressful had I used an independent lender. The independent lender had previously qualified me in the correct mortgage product in several days. Don’t make the same mistake! I highly recommend you use an independent mortgage company! ... More

If the construction team worked as hard at insuring a quality build as they did in pumping up their evaluation survey things would be much better. We are here over a month and still do not have the ability to utilize the entire home, garage is full of items that are pending move in as well as storage here in Orlando and south Florida. Neighboring construction seems to be disastrous with work being done second and third times and no signs of construction managers. Outhouses line the streets, trash regularly thrown around and the street is packed with mud. Its seems unusual to install cabinets in homes that are wide open and there is no real sign of order or management, just guys that show up and work then leave with messes tossed about the site and bottles with urine tossed in the back conservation area. Disgusting! Pulte really needs to get the field managers out of the nice model home they are offices in and actually out on the job site. Our neighbor was apologized to by one construction manager about the excess port-a-potties with doors that swing open and smell, indicating he thought they were picked up two weeks ago. Tells me someone isn’t monitoring the work on site. ... More

House was not properly cleaned before closing. Closing was postponed several times and we were not able to move in until about two weeks after closing. Painting required a lot of touch and redoing. Calking quality in bathrooms and other areas was poor and had to be redone. Trim was missing and front door would not propery close. Rear patio was below ground level and flooded. Our original sales lady, the construction manager and warranty manager have been helpful in getting most of the required work finished but there are still outstanding items and issues.

The are building in this community in mass quantity and I feel that they do not have enough personnel to provide good communication with home buyers. Was told many times by our sales consultant that he had at least 50 home buyers to take care of and could not be as responsive as we would have liked.

Quality of workmanship and skilled labor was lacking for the quality we were expecting. Examples: Grout pitting and thin, trim work, especially on crown molding, Shower glass not placed in correct location. Building manger provided weekly, detailed updates on the progress of the home. Sod laid before sprinkler system set for watering. More than half the sod died before sprinklers were programmed to come on. Still waiting on dead sod to be replaced. Plantation shutters work ordered as an option at a premium. Were installed prior to closing. Were installed weeks later. For "custom home", there were not enough designed choices for the buyer. ... More

Your phone service is the worst. God forbid I need medical help because there is no service here if I need to send a message or talk to a client I need to get in my car and drive. Failed calls are the norm. While you might say it nothing you can do then you should advertise the fact that this is at this time off the grid living with no cable as well. Worst experience ever

Find another builder. Workmanship on these homes is of poor quality. Communication about the building of your home is non-exsistent. Once you make your down payment you are at their mercy. Do not buy a home from this company!

Lack of empathy for buyer during multiple delays of home being ready for move in. Do not get appliances through Pulte.You will pay double the price you can pay for identical item at Home Depot. Pulte use low quality quartz, low grade windows, etc.. Design Center is 2 hours away from New home community - thus very inconvenient.

My wife and i have done 13+ real estate transactions to date. This includes two prior home purchases from Pulte in Nevada. This was BY FAR the most excruciatingly stressful, and anxiety ridden home purchase we have ever endured. The closing date was delayed two months which involved two interim moves at a cost of thousands of dollars to us. The delay was due to the complete incompetence of Pulte's forecasting/scheduling and procurement departments. We learned of the delays by reaching out to the construction department as there was NO communication at all from the sales department. Pathetic. All that was said was "we are sorry for the inconvenience" without a shred of empathy. These people had NO idea of the inconvenience we endured, nor did they care. The experience with Pulte mortgage was also the worst home loan process we have ever gone through. The repetitive request for documentation was so maddening we threatened to pay cash. It is VERY clear that the Pulte mortgage staff, and we dealt with many, is instructed NOT to think. They are trained to focus solely on "checking the boxes" to make sure that the transaction is flawlessly documented so it can be quickly sold to a secondary investor as opposed to providing a pleasant customer experience. We will NEVER purchase another Pulte/Del Webb home nor will we EVER recommend to anyone that they consider such a purchase. ... More

We have been in our house for a little more than 30 days! Way too many repairs; stucco is cheap; our roof has a hole in it; ceiling and walls have multiple cracks; side of yard is a steep slope that should have had a retaining wall!!!!! This is NOT what we had expected from a new house! We will NEVER buy another Del Web home and wouldn’t recommend them to anyone else!!! By the time all our repairs are done it will be a used home not a new one! Poor workmanship!!!!!!

Left electric cables and hoses across driveway causing hazardous condition and I did fall and injured shoulder and wrist.

The Sales sector: Felt we were pushed to make a decision that day itself. The Sales person told us we may not get the lot we wanted if we walk away from it that night. We deposited $10,000 that night when we signed the contract. Now that we are in LP home, I found out from others that they were given 7-10 days to think through for the decision. We now feel we did not select a model that works for us in a rush. The Sales person also chatted to provide only the best scores in the survey and let her know if we decide to score her lower (Intimidating). Design sector: Limited time provided to decide. This needs to improve. Restriction on what you can select since everything seems packaged. Selection of any upgrades from default seems way pricey. The Building sector: We could not complete the survey that was sent to us since we were traveling although reminded- all of sudden, the response to calls with questions are definitely poor to none. Mortgage and Closing sector: Fantastic. Although the loan officer was asking too many personal questions (offensive) that was not necessary. Cost: Expensive in comparison to other sub divisions. Community: People in the community are friendly and very nice. We are completing this survey to bring up fault in an individual survey for each sector that was sent out. If the person in the sector is approaching the customer to provide the best possible survey, what good is that survey for measuring performance? We felt intimidated. ... More

Lied to ... The lot we picked did not have a 20' wall of dirt piled on the common area facing the trees. now it does !!!! we were never told about this and if we were we would have picked another lot.. Once the walkthrough is done, no other issues that arise, other then the items on warranty, will not be remedied... unlike the developers in the last three homes I bought from a developer in a community who were customer centric and looking for a high NPS Net Promoter Score. We did not get the design, in part of the kitchen, that was signed by both parties and was part of the contract. I detailed this in the first survey and its clear no one reads them as I excepted call from Dell Webb addressing these issues. If this were the issues I had with my other builders there would have been a F2F meeting, NOT HERE ! ... More