Del Webb Reviews

Several issues still not completed after two months passed after closing

We were told false statements that we relied on. We will have to pay an additional $11,000 to get cabinets we were informed by pulte we would receive. We should never have closed. They did not honor their commitments.

The dishwasher almost fell out onto the floor, The oven set the fire alarms off and the microwave was never plugged in and was covered with a dented cover. The blower over the oven was dented and the back splash was uneven and once the blower was replaced that exposed missing grout. Pulte when complained said you only have 1 opportunity to get all the poor workman ship fixed and if you don't find it after being rushed for closing your stuck with it. There was no locks on the bathroom door , it was on the laundry room door and all you need is a finger nail to open it , no security at all. The hinges on the doors have to be watched as the posts will rise because of the cheapness. I will say the people are all polite and respectful that work for Pulte. The finishing work was horrible and so many gaps left that had to be fixed . Pulte has some terrific floor plans and they know how to design a home , very tasteful , but they sub-contract way to much and a lot of that work is undesirable. The wiring in the house could of been done a lot better. ... More

I had a great construction manager. No issues there. Pulte Mortgage is horrible. I wish I would have not let the builder incentives persuade me. I would have still bought, but used another lender. The stress that they put my family through was not worth the money for builder incentives. We shall see how well they respond to issues because I have some open work orders. I don’t think that their homes are worth the market costs. The amenities at Del Web are great. Pleased with my community

Pulte Homes really did hype up their brand name, but after actually moving into a newly built, I must honestly rate them below average. They subcontract everything, which I and neighbors have had to constantly call Pulte back to have them redo shotty work on too many things. The subcontractors seems to have the upper hand here as too many times the requests Pulte has asked them to do is ignored (so why isn't Pulte getting rid of them). Woodwork paint is substandard as it comes off easily and unable to wash it. grouting material in shower area gets holes in it just to run water, interior door standard hollow but very low grade, I could go on as there were so many things unfinished, messed up, & unprofessionally done. Very disappointed, too late now. Couldn't & wouldn't recommend Pulte Homes to anyone & will show them why. Will say Pulte Home employees mng & warranty people seem to do their best but, I feel too many times they're hands are tied. ... More

I have bought and built many homes in my life and I have to say this was by far the worst experience I’ve ever had. I hate having to say that because I wanted it to be a great experience but it just wasn’t. The Pulte mortgage company experience was horrible. I will not use Pulte in the future.

The house build and construction process were fine. Some minor things, which are to be expected, and we continue to work through those with our construction manager, who has been responsive. The house is nice, but pricey for the size and features. But we made the choice, so we’re ok with this, Our closing experience was a catastrophe. Originally told in March our closing would be 1 August. We agreed, given thenplanning necessary at our exit home, and other personal issues. Later, the Construction Manager told us this house would be done end May. Puzzled, we pressed Pulte on this closing date disconnect, and they eventually said (we have email showing this) ‘use 15 June as closing date.’ Quite the change from 1 August. So we re-arranged all personal planning, to include closing date on exit home from 30 June to 31 May. Couple weeks later we get email from Pulte saying closing would be 27 May! We panic and query Pulte, who’s only rote answer is ‘contract says closing date is flexible.’ Contract also said closing would be ‘June-July-August,’ which we assumed reflected the flexibility, not moving the closing to BEFORE our exit closing so we could not use the proceeds for Pulte purchase. I could go on - but I won’t. We closed 14 June after our return from long planned trip to Europe to take care of elderly relative (and which we told Pulte about in March). Closing bureaucracy went fine, but after signature and payments, Pulte would not give us the keys until we paid a penalty late fee of +$2000! This went back and forth for a week because I told them I would not pay this, and the fee was lowered to $600. Outrageous. I’m out $600 for this experience. Run away from buying a new home from Pulte. The community is nice, but there are a lot of nice resales. And you would avoid the non-communicative, bureaucratic, unreasonable, dense Pulte closing team and process. They completely ruined what should have been an exciting experience - for $600. I am a retired military officer, who planned for a living for over 45 years. Pulte is incompetent in this area. ... More

Our interaction with the mortgage company and Ms. Wessen in particular was so terrible it caused us to become so stressed out. and the Project Manager was like 22 years old and knew nothing about construction and ruined our floors.

The end result is a nice looking home. But the process getting there was more than challenging. Due to the overwhelming amount of homes the superintendent’s have to oversee at one time as well as pressure to close on the homes doesn’t allow them to have any quality control over the process over ones’s individual home. This results in trade contractors redoing what’s already been completed to make repairs, molding replacement, drywall repair and repeated painting over newly installed carpet. We had a independent inspector which discovered much needed repairs including missing flashing and broken tiles on our roof which would not have been discovered otherwise without an independent inspection. This generated a list of items that customer service now has to address after closing. Buying a Del Webb is Definitely not a turnkey process but one would expect more for the amount of money one spends. ... More

I did not have a good experience with Pulte. Non of the vendors that I had to work with followed through with what they said they would do in the timeframe they communicated to me. Emails were not sent when they said they sent them. Too much BS. Vicky and Tim worked their butts off trying to get things right. They were penalized by incompetent others who did not do their jobs. Bonuses are dependent on high evaluations so neighbors I have talked to gave higher evaluations then they wanted to in order to get bonuses to people. Don’t be fooled by high marks.

The quality of workmanship on the build of our home has been incredibly disappointing - warped walls and baseboards, corners that are clearly not square. The response to our concerns has been poor as well as the follow up to repairs. We were pushed to close when our house was clearly not ready and the entire experience has been upsetting and stressful.

Pulte Mortgage is a nightmare. Pulte construction another nightmare.

When the purchase agreement says two years to complete your home, Pulte means it. That clause isn't there in case of a hurricane disrupting there production,

Just not great, it was built during covid supply issues. Trim, drywall and overall workmanship was not good.

Bad and would never recommend to a friend. Excuses for lack of quality workmanship and no desire to improve.

Lies. Does not finish jobs on time. Often no show. Often does not respond to us leaving us up in the air. We were given multiple deadlines and ultimately paid a full month mortgage for an house that we could not move into. Pressured to close by Field Manager's boss. Promises made to us and not kept. No integrity.

Starting in the sales office, the feeling is that you as a potential buyer are unimportant. If you don't buy, the next guy will. Information on options is minimal and not always well explained. Work / repair promised to be completed before closing often does not happen. Once a buyer is so close to moving in, generally having sold or in contract to sell a current home, Pulte knows one doesn't have many options and are more willing to move in without having all work complete. After closing, many promised repairs continue to be put off. Major items seem to get completed eventually but the whole experience of buying a new home is tarnished. What should be an exciting time in ones life is diminished. This is a common feeling among new home owners. The development itself is wonderful which, in the end, makes the frustration more palatable. Neighbors commiserate together helping seal a bond of friendship. It should not have to be like this, though. ... More

Quality & Craftmanship is horrible! The walls & doorways have divots & gouges as well as crooked doorways, painted over mud on outside of house, left morter on stone! Overall sloppy work & horrible craftsmanship!

We love the house, but dislike customer service's response to my issues. The lack of attention to detail.

That this is not a typical Del Webb property. Nothing i experienced at other properties are here. Wish the sales agent had told me that the facilties would not be like other Del Webbs. No food at club house. No dog park. Not many events for folks to meet

The lack of communication during and after construction was, and continues to be, very unprofessional. The sales person was great, but the people handling the mortgage and title were careless in their work with us (especially when it came time for the wire transfer) and that created a very stressful situation for us as buyers. After living in the house for a month, we still have numerous unresolved issues (such as no caulking in bathtub, large gash in wall by the cooktop hood, lots of paint/glue/something spots on the floor tiles, pantry shelves and doors are missing as are towel racks in bathrooms). Someone finally came around and installed a gasket around the exterior door frame of the door in the master bedroom. The gaps were so big that wind, sunlight and lots of bugs came in the room. And did I mention that there were several families of field cockroaches and crickets living in the house when we moved in? The interior of the house upon closing was dirty and landscape sand was on the driveway/patio/sidewalk pavers which eventually was tracked into the house. This huge lack of details is not what we expected out of such an expensive house. ... More

Other builders should know that Iif they fine-tune their empathy and understanding and kindness for the buyers in the building process, they will be head and shoulders ahead of Pulte Builders

Major issues with lack communications and explanations with Pulte Mortgage, Employees working from home with kids, dogs in background and seldom getting timely answers or call backs. communications with building supervisors were very good (Thank you Kenny and Cody), however, some of Pultes vendors were very sloppy; leaving paint drops all over the tile floors, hardware such as several towel racks, door handles not securely fastened, cabinets needing adjustment to fit. The managing supervisor was constantly in touch and responsive. to Issues, after close of escrow many new issues have developed, including; washout of part of property from rain, trees planted to early without finished yard and irrigation, and many smaller fixes still pending (28 days from closing). After close of escrow, Issues are to be submitted to customer service via on-line rather than direct contact. still waiting for answers rather than an automatic systems response. ... More

We were one of the initial "so called VIP buyers". There are very few positive things to say about the entire process. Sales initially offered inferior lots with homes they had no experience building. The slab was poured in the rain. The unprotected (no felt covering) OSB on the roof was drenched from constant rain. This resulted in the edges swelling and parts of it had to be replaced just before closing. Too many things were done wrong and the workers had to come back numerous times to fix major items. Example, it took at least 6 tries to get the walk in shower almost correct. It is still questionable weather it will function properly. That was just the beginning. The list of complaints goes on and on. My wife and I never left the house with a smile on our faces. It was always having to email the field manager about things that were incorrect. We tried to get out of the seller friendly sales agreement many times, just wanting out deposits back but that didn't happen. So now we are stuck with a poorly constructed building which was supposed to be a home to be proud of. Bottom line if I had to do it again, I would avoid this place and look for better quality builders. ... More

No communication. Deadlines not meet. Once closed - promised work no t completed As agreed at closing. Battle entire process. Ran out of sod. Just left bare dirt- irrigation system watering dirt.