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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9512 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9512 Reviews

Star Rating Breakdown

5 ★ 4333

4 ★ 2341

3 ★ 1598

2 ★ 768

1 ★ 471

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

Mario

  • Mario C.
  • Verified HomeBuyer
  • August 06, 2025
  • Saint Cloud, FL

More information for available additions prior to buy like gutters, doors, and patio. More upfront

Del Webb responded:
Thank you for taking the time to share your feedback with us. We understand the importance of having clear and detailed information about available additions prior to purchase. Your input helps us improve our communication and transparency during the homebuying process, and we’ve shared your comments with the appropriate teams for future consideration. Thank you again. ^KH ...

Total Score 3

Quality 4

Trustworthiness 4

Responsiveness 4

Al

  • Alfred C.
  • Verified HomeBuyer
  • August 06, 2025
  • Melbourne, FL

Shower door leaking in the home 6 weeks still waiting for repairs, damage tiles , need touch paint was told i need to wait 1 year for warranty to get it done

Del Webb responded:
Thank you for providing feedback for us. We're truly sorry to hear the concerns you are experiencing in your new home. We'd like the opportunity to learn more and help address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

New home experience

  • Patricia S.
  • Verified HomeBuyer
  • August 06, 2025
  • Griffin, GA

Mark my agent followed up quickly on my texts and phone calls. Lexavier and Tim also followed up on my calls. Only met them the last month of my buying experience as I purchased a home ready for closing. Even after closing they both quickly responded to my concerns or questions. Overall a 10 out of 10

Del Webb responded:
Thank you for taking the time to share your experience. We’re so glad to hear that Mark, Lexavier, and Tim provided such responsive and helpful service throughout your home-buying process and even after closing! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Teresa R.
  • Verified HomeBuyer
  • August 06, 2025
  • Winter Garden, FL

I had a very good experience with the Pulte construction group. Sam was very attentive to my needs, and what I wanted included with the home. Oliver as well has been extremely attentive and proactive. Both men are very good additions to your team. I would suggest the Del Webb homes to my friends.

Del Webb responded:
Thank you for providing feedback for us. We are so glad to hear you had a positive experience with us! We're thrilled to hear that Sam and Oliver were attentive to your needs and proactive! We appreciate your kind words and your recommendation. Enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Second Del Webb Home

  • Michael D.
  • Verified HomeBuyer
  • August 06, 2025
  • Summerville, SC

This experience has been like night and day from our previous home. Luke, the construction manager, kept us informed on the progress of our home. Tracy with Customer Care, responded immediately with any concerns we had with our home.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear that this home building experience has been better than your last! It's wonderful to know that Luke and Tracy were helpful and responsive throughout your process. Enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great home

  • Lowell S.
  • Verified HomeBuyer
  • August 06, 2025
  • Parrish, FL

Our home is wonderfully designed, lots of options, and a quality build. The community is beautiful and well laid out offering ample amenities with a fabulous lifestyle director. This is our 3rd Del Webb community and this one had the least informative salesperson and by far the weakest customer service division.

Del Webb responded:
Thank you for sharing your feedback with us. While we're so glad to hear that you are happy with your home and enjoying the community and it's amenities. We're truly sorry to hear about your experience with our sales team and customer service, especially comparing to prior communities. We would like to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 4

Trustworthiness 4

Responsiveness 2

Not the quality and experience expected

  • Robert C.
  • Verified HomeBuyer
  • August 06, 2025
  • Georgetown, TX

The construction manager did no quality control/management on the home because from the start we had to call warranty service to get items repaired and had our walls ripped apart due to electrical shortage problems. Stripped out parts were put in and the list goes on. The front tree is dead but isn't covered because it's a landscaping issue and that's not part of warranty. We didn't even have a choice of the tree we wanted in the front yard even though we were able to choose all the options of the home from the ground up. Not the quality and experience we were expecting when we choose to ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience has not met your expectations. We'd appreciate the opportunity to help resolve any outstanding concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 2

A great team building lovely homes for a good price

  • Vanessa B.
  • Verified HomeBuyer
  • August 06, 2025
  • Chaska, MN

My experience of buying a "spec" home (already framed) in May 2025 was so easy! First, Derrick showed me several and with the designer selected products, I was able to visual the final look. I decided on the perfect house for my needs, in a 55+ community. Jim was the construction manager and he kept me informed of the progress with photos and emails. He's been a great resource from the start. The team that built the house is working in a time of rapidly increasing costs. Pulte's quality and value are equal to, if not better than, their competition. I have had the opportunity to build 4 homes ...

Del Webb responded:
Thank you for sharing your experience with us. We're so glad to hear that you had a smooth and seamless experience! We’re so glad to hear that Derrick and Jim made your homebuying journey smooth and enjoyable. It’s great to know their guidance and updates helped you feel confident in your decision, and that you’re loving your new home! ^KH ...

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Great community!

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2025
  • Parrish, FL

From the initial sales contact with Gil, to the post-purchase walk-thru, follow-up, and contractor referrals with Chris, the process was seamless. Pulte has so many resources available to help with the actual purchase, which is very convenient for an out-of-town buyer. The community’s amenities and support personnel are top-notch! A very positive experience….I highly recommend.

Del Webb responded:
Thank you for taking the time to share your experience with us. We're so glad to hear that your experience from beginning to end was a positive and seamless experience! It's great to know that Gil and Chris were helpful throughout your process, especially as an out-of-town buyer. We’re also thrilled that you’re enjoying the community amenities and support team. We appreciate your kind words and your recommendation! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Our move to Carolina Gardens in Fuquay Varina, NC.

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2025
  • Fuquay Varina, NC

From our initial visit to Carolina Gardens, we were impressed with the professionalism of the Pulte staff. Our sales representative (Jimmy) was extremely helpful and accommodating, showing us numerous homes and answering our many questions, all in a very short timeframe. This truly helped make the decision to purchase a home here in Carolina Gardens much less stressful. And once the decision to purchase was made, dealing with our Construction Manager (Nate) only helped us to confirm that we made the right decision. Nate was very personable and helped us feel very comfortable with our decision ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re so pleased to hear that Jimmy and Nate made your homebuying experience a smooth and welcoming one! It’s wonderful to know their professionalism, responsiveness, and personal touch helped make such a big move feel less stressful! Welcome to the community! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes good, Pulte Mortgage terrible

  • Herbert R.
  • Verified HomeBuyer
  • August 06, 2025
  • North Myrtle Beach, SC

The Pulte Mortgage loan processing experience is horrible. Look somewhere else for your loan unless you enjoy being stressed, dealing with ridicuous requests, and lots of mistakes in verbal information you are told and papereork errors. The Pulte built house is fine.

Del Webb responded:
Thank you for taking the time to share your feedback with us. While we're glad to hear that you're happy with your new home, we're sorry to hear about your experience with our mortgage teams. We appreciate your feedback as it helps us improve. ^KH delwebb

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 4

Super experience!

  • Melissa F.
  • Verified HomeBuyer
  • August 06, 2025
  • Murfreesboro, TN

Both our salespeople and our construction manager were fantastic to work with! There were no high pressure sales... just answers to our questions and patience while we made our big decision. Our construction manager was top-notch! He was knowledgeable, courteous and very responsive! Best home building experience we have ever had!

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had such a great homebuilding experience! It's great to know that our sales team and construction manager delivered knowledgeable, responsive, and helpful service! We appreciate your kind words! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Excellent team effort

  • Frazlier P.
  • Verified HomeBuyer
  • August 05, 2025
  • Port Saint Lucie, FL

Great group of folks to work with. Love the quality and the Dell Webb concept. I would definitely buy again if I needed to.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience with our team and that you're loving the quality and the Del Webb lifestyle! Welcome to the community and enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

New home

  • Sharon M.
  • Verified HomeBuyer
  • August 02, 2025
  • Parrish, FL

My purchase was very smooth and professional

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that your home buying experience was smooth and professional! It's great to know that our team helped make your experience a positive one. Welcome to the community and enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

The initial experience was great. Very responsive to questions and follow up. However, felt the internal communication was disjointed.

  • Kimberly K.
  • Verified HomeBuyer
  • July 30, 2025
  • Aubrey, TX

Overall a positive experience prior to closing. Mark with Sales was responsive, knowledgeable, and flexible prior to closing. The mortgage loan team was disjointed and difficult to work with. All requests from the team were responded to immediately, but then it could take weeks to get a follow up response. No one seemed to work together. Trying to schedule travel for closing when we couldn’t get a firm date was difficult. Understand keeping it on the family and offering incentives, but be sure to deliver and communicate. Cole the contractor was great; answered questions, did walk through and ...

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re glad to hear you had a positive experience with Mark and Cole, and that you’re enjoying your new community! That said, we’re truly sorry the mortgage process and post-closing experience did not meet expectations, especially during such an important milestone. We appreciate your insights and would welcome the opportunity to address the lingering issues, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 4

Trustworthiness 4

Responsiveness 4

1st DW Buyers

  • Anonymous
  • Verified HomeBuyer
  • July 29, 2025
  • Yulee, FL

In general, the experience was OK. There were options that were not available when we purchased our home. It would have been nice to have these options available. The quality of the work is good, however, a wider garage would be nice. A little tight for two cars on the two car garage. We have been here for a little over three months, just one issue so far. Hopefully no more. The landscaping is very nice.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you're satisfied with your home and that the quality of work and landscaping have met your expectations! We understand your thoughts about option availability and garage space, and we appreciate your perspective. Congratulations on your new home and welcome to the community! ^KH ...

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 4

I can't recommend Del Webb to a friend.

  • George C.
  • Verified HomeBuyer
  • July 25, 2025
  • Hoschton, GA

There are so many major issues from beginning to end that will never be fixed I will not waste my time to list them here only to say "caveat emptor". It is obvious Pulte values expedience over quality and I can not in good conscience recommend Pulte as a builder and I rate my overall homebuying experience with Del Webb as poor.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that your experience did not meet your expectations. We'd like the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 1

Trustworthiness 2

Responsiveness 3

Ron

  • Ronald N.
  • Verified HomeBuyer
  • July 24, 2025
  • HENDERSON, NV

Good people to work with. They try hard to help you

Del Webb responded:
Thank you for providing feedback for us. We're thrilled to hear that you had a positive experience working with our team and felt supported by them! Congratulations, enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb Naples 55+ Active Community

  • Paul B.
  • Verified HomeBuyer
  • July 24, 2025
  • Immokalee, FL

Wonderful active 55+ experience. Excellent quality home construction.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you are happy with the quality of your new home and overall experience with us! Wishing you many happy years in your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Commitment to quality!

  • Juliet S.
  • Verified HomeBuyer
  • July 23, 2025
  • Melbourne, FL

I am truly grateful for the experience. The team was patient, responsive and genuinely cared about making my vision come to life! Their professionalism, attention to detail and commitment to quality was exceptional. I absolutely love my new home! It is more than a home-It is a blessing. Thank you!

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re so glad to hear that our team was responsive, patient, and helped bring your vision to life. It’s great to know you’re happy with the quality and attention to detail. We're thrilled you love your new home! ^ KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Another great home

  • Mary N.
  • Verified HomeBuyer
  • July 23, 2025
  • FLORENCE, AZ

Sales, design, construction,and mortgage were all top-notch. We love our new home, the third Pulte home we have had built and enjoyed.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that your experience, from sales to construction, was top-notch once again! It’s an honor to have built your third Pulte home, and we’re so glad you’re loving it. Wishing you many happy years ahead! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Get everything in writing!!

  • Julie B.
  • Verified HomeBuyer
  • July 22, 2025
  • Rogers, MN

I was told things that were inaccurate. Quality of materials is builder grade. The house they are building next door has a window that looks right into my window, 8 ft away, that floor plan should not have been allowed on that lot or set on lot differently. They respond to issues promptly but that doesn’t mean they get solved in a timely manner.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your experience haven’t met expectations. Inaccurate information, concerns with material quality, and privacy issues due to neighboring placement are all valid concerns that should have been addressed more thoughtfully. We'd like to help with any unaddressed concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 2

Trustworthiness 1

Responsiveness 3

We have had a great experience with our DelWebb home purchase

  • Linda R.
  • Verified HomeBuyer
  • July 21, 2025
  • North Fort Myers, FL

We have been very pleased with the quality and the workmanship of our home.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with us and find great quality in our work! Enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Above average build.

  • Anonymous
  • Verified HomeBuyer
  • July 18, 2025
  • Hoschton, GA

Make sure all issues are addressed that are found during walkthrough before purchasing the home. Framing, sheetrock and flooring issues are not corrected. The warranty people for Pulte Group do not respond to issues of the home or property in the time frame they give you. Still questionable if they do.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with our warranty teams. We'd like the opportunity to learn more about your concerns and help address them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 2

Joanne

  • JoAnne S.
  • Verified HomeBuyer
  • July 16, 2025
  • Yulee, FL

From the beginning with the sales person until my home was built, the process went fairly smoothly. I am satisfied with the quality of my home as I have had two customs homes built in the past. There have been a few problems since I moved in and I find the responses are slow to nonexistent considering I have emailed Pulte and the HOA a number of time about the same problems.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear the overall build process went smoothly and that you're satisfied with the quality of your home! That said, we're truly sorry to hear about the slow or unresponsive follow-up after move-in. We'd like the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 5

Trustworthiness 4

Responsiveness 3

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