Del Webb Reviews

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you find great quality in our work. We understand your concern about the cost of upgrades, and we appreciate your honesty. Your input helps us better understand how to improve the value and experience for future homeowners. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustrations you’ve encountered, especially with the warranty communication process and the condition of your property. It’s clear these concerns have caused ongoing stress, and we regret that your experience hasn’t reflected the level of service and quality we aim to provide. That said, we would like to escalate your concerns to leadership and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re thrilled to hear that Paul and Markies provided such outstanding support throughout your journey. It’s wonderful to know Paul was truly in your corner from the start, and we’ll definitely pass along your high praise for Markies! Congratulations on your new home! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your experience. We're glad to hear that your build process has been a positive experience for you! As you prepare for move-in, please don’t hesitate to reach out if you have any questions or need support. Wishing you a smooth and exciting transition into your new home! ^KH ... More

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're sorry to hear you're still waiting for your issues to be addressed. We understand how frustrating that can be, especially after moving in. We'd like to make leadership aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your experience. We're glad to hear that you received excellent customer service from both our sales team and your construction manager, and that our warranty team has been responsive in addressing any concerns. We're sorry to hear that your experience with Pulte Mortgage was not up to expectation, but we appreciate your feedback. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that the entire build process was efficient. Also, we’re glad to know that our communication helped keep things on track and made a positive difference for you throughout the process. Thank you again. ^KH

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that everything went well throughout your process! It's great to know that Lise and Archie played a role in making it a positive experience! Thank you again. ^KH

Del Webb responded:
Thank you for taking the time to share your honest feedback. We're glad to hear that your experience with our sales team met your expectations! We're sorry to learn that your experience with the construction process hasn’t fully met your expectations. Your concerns are important to us, and we’d appreciate the opportunity to understand more and work toward a resolution that restores your confidence in us. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for your kind words! We're thrilled to hear that your experience from the initial stages to move-in was exceptional. It's great to know that our communication was clear throughout the process and you received prompt follow up post-closing. Thank you again. ^KH

Del Webb responded:
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that your experience was outstanding from start to finish. It's especially wonderful to know that Kialey made such a positive impression with her knowledgeable and helpful service — we’ll be sure to pass along your kind words! Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your experience. We are so disappointed to hear you are having these concerns in your new home. We would like to make leadership aware of this and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are so glad to hear that you've been enjoying your home since moving in a few months ago! While we regret that you encountered some concerns, it's great to know that they have been addressed promptly. We truly appreciate your kind words! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your experience. We are thrilled to hear that you had such a smooth and enjoyable process from start to finish! Welcome to the Del Webb family! ^KH

Del Webb responded:
Thank you for taking the time to share your experience. We're truly sorry to hear about the unexpected fees and the issues you've encountered with both communication and post-closing repairs. We’d like the opportunity to review your concerns in more detail and help resolve the outstanding issues. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear you feel the quality of your home may have been compromised due to a rushed process. That is never the standard we aim to deliver. If there's anything we can do to help, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re thrilled to hear that Jeff, Scott, and Jake helped make your experience a positive one. Your kind words are being shared with them and the wider team — they’ll be honored to know their dedication made such an impact. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you are loving your home but are disappointed that you are unhappy with the workmanship. We're grateful to hear your recognition of Brian and Tommy’s efforts in addressing your concerns. We would like to make leadership aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that your experience was efficient and enjoyable. It's great to know that our team provided excellent follow up after closing. Thank you again and welcome to the community! ^KH

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had such a great experience from start to finish! It's great to know that our team was flexible and helpful with your requirements. We appreciate your kind words and your recommendation! ^KH

Del Webb responded:
Thank you for taking the time to provide feedback with us. While we regret to hear that you encountered some concerns with your new home, we are glad to know they were addressed promptly. If there's anything else we can help with, please don't hesitate to reach out. ^KH

Del Webb responded:
Thank you for taking the time to share your experience. We are truly sorry to hear that you are experiencing concerns with your refrigerator and lack of follow up on our end. We want to ensure leadership is aware of your concerns and help in anyway possible. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you are enjoying your new home and your PM made your experience a great one! We appreciate your kind words. ^KH

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear how difficult and frustrating this journey has been for you. We are disappointed that you felt misled during the selections process and that the mortgage experience added to the stress. Your feedback about the challenges faced by seniors, especially around navigating technology and getting timely HOA support, is deeply appreciated and important. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're truly sorry for the frustration and inconvenience you've faced, especially with the address error and ongoing quality issues. This is not the experience we aim to provide, and we understand how upsetting your first months in the home have been. We want to ensure leadership is aware of your concerns and try to find a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More