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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9805 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9805 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Pleased

  • Judith R.
  • Verified Homebuyer
  • June 01, 2019
  • Hoschton, GA

I’m a second time DelWebb/Pulte buyer, having lived in my previous home for 16 years. Recommend buying for long lasting home quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Room for improvement

  • Wade R.
  • Verified Homebuyer
  • June 01, 2019
  • Fort Mill, SC

Home is attractive and comfortable. Some workmanship was quite good, such as tile work.However, quality of paint and paint workmanship was not what I hoped. Most fixtures are fine, but some (toilet seats, for example) were What I perceived as very entry level.I'm not unhappy, But I paid a lot and Didn't get "wowed" as much as I expected.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Unsure

  • Gerald D.
  • Verified Homebuyer
  • June 01, 2019
  • OCALA, FL

Was not able to attend pre-closing walk through but was able to be there for 3 days the week following closing. While there I found no power in half the kitchen receptacles{which has been fixed} and no power in both baths{which hasn't}. I spent 2 hours cleaning paint splatter off floor so grout could be sealed which had to be done after closing. This makes no sense whatsoever. There is a gouge in the drywall, front door weatherstripping problem, sprinkler head by front door problem, something was dropped on the kitchen sink leaving a mark and the concrete apron in front of the garage ...

Del Webb responded:
We sincerely apologize that you experienced these issues with your new home. We have shared your comments with our local leadership team and if you'd like to discuss this further, please don't hesitate to contact us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Dream Home

  • Joanne D.
  • Verified Homebuyer
  • May 31, 2019
  • Griffin, GA

From selecting a lot to choosing finishes this was a simple, painless and exciting process. This is our fifth house and the easiest buying process and the most beautiful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty

  • Anonymous
  • Verified Homebuyer
  • May 31, 2019
  • Ponte Vedra, FL

Workmanship is below average. Warranty is the worst I have experienced among builders. Submitted several warranty requests and received either no response at all or a very slow response. WIll no choose Pulte again. Title company that represents Pulte Homes in Orlando had incompetent individuals who were not even able to answer questions the legal description. In fact, they recorded several deeds with incorrect legal and had to file for corrective deed later on.

Del Webb responded:
We apologize that our warranty response hasn't been satisfactory and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

5 stars to Del Webb for building our dream home.

  • Andrew R.
  • Verified Homebuyer
  • May 31, 2019
  • Bluffton, SC

My wife and I are extremely pleased with our new home and highly recommend others to come find their dream home at Sun City Hilton Head South Carolina.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disapointed

  • Hector M.
  • Verified Homebuyer
  • May 31, 2019
  • Fredericksburg, VA

Building materials are the bare minimum quality.. I was told that the only thing they cared was going to be that the house was going to be built under "Code" expectations. We did not know that so called builders code meant poor quality materials. The house insulation is HORRIBLE! The house options are extremely high for the poor quality product.

Del Webb responded:
We're so sorry to hear you're disappointed, as it is our goal to deliver an excellent home and home buying experience. If you'd like to discuss this further, please don't hesitate to reach out to us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Overall happy

  • Kenneth P.
  • Verified Homebuyer
  • May 30, 2019
  • MARANA, AZ

Closed when we were originally told the house would be finished. The construction manager was great to work with. Any issues were corrected to our satisfaction.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Del Webb - sales agent gave us misinformation , on numerous occasion's about

  • Dwight S.
  • Verified Homebuyer
  • May 30, 2019
  • Port Saint Lucie, FL

sales agent gave us misinformation , on numerous occasion's about same item. also, Vitek did not live up to it's obligation in our opinion. we have heard many complaints about them. both situation's resolved. not to our satisfaction , however, let bygones be bygones. Overall, we are very happy with our new home.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 5

Love our new home.

  • Robert S.
  • Verified Homebuyer
  • May 30, 2019
  • Buckeye, AZ

Home met our expectations. We live on the golf course. Great view. Love our community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - There were no major construction issues.

  • Stephen G.
  • Verified Homebuyer
  • May 30, 2019
  • Mesquite, NV

There were no major construction issues. The minor paint touch up was handled in an expeditious manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The house and community superb

  • Peter S.
  • Verified Homebuyer
  • May 30, 2019
  • Georgetown, TX

Excellent workmanship. The cabinets are many and plenty of closets space.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Moving south

  • Anonymous
  • Verified Homebuyer
  • May 30, 2019
  • FLORENCE, AZ

I love my house. More timely attention to some issues would be better. Feel somewhat on the back burner now that we've moved in

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Del Webb - Options overly expensive.

  • John I.
  • Verified Homebuyer
  • May 30, 2019
  • Wake Forest, NC

Options overly expensive. Punch list items still working on a month later. All 2 by 4 construction with wide spacing in ceiling so attic can’t be used for storage.

Del Webb responded:
Thank you for your feedback. If you'd like to discuss your experience further, please reach out to us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb - Support staff is fantastic.

  • James C.
  • Verified Homebuyer
  • May 30, 2019
  • Rancho Mirage, CA

Support staff is fantastic.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great location for a high dollar tract home

  • Thomas D.
  • Verified Homebuyer
  • May 29, 2019
  • Frisco, TX

Getting changes made to anything was not easy, and more times than not not accomplished. Things that are easy to do prior to drywall (i.e. replacing duplex outlets with quads, or adding attic stairs) would not be accommodated. Support prior to closing on getting simple issues fixed was superb. Following closing issues discovered have been difficult to get resolved. We were warned to get everything sorted out prior to closing but there are things you just don't discover until you've moved in. By that point you've fallen off the priority repair list and are now just one of the masses ...

Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt service on issues after closing and we'd like to know more about the situation so we can assist. You can reach us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Del Webb @ Rancho Del Lago

  • Robert L.
  • Verified Homebuyer
  • May 29, 2019
  • Vail, AZ

The design/layout of the home is fantastic. Excellent construction & quality workmanship. Our field rep/supervisor, Travis, is the best. Very professional & courteous and answers any questions we have promptly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Del Webb Sun City Festival Home Owner

  • Scott L.
  • Verified Homebuyer
  • May 29, 2019
  • Buckeye, AZ

Overall 4.5 rating. Our Project Manger was outstanding keeping us informed and reacting and taking care of construction issues.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - As with other mass produced development corners are cut to meet

  • Anonymous
  • Verified Homebuyer
  • May 29, 2019
  • Fort Mill, SC

As with other mass produced development corners are cut to meet deadlines. Del web was not forthright with some of their information. Too much emphasis on meeting closing dates. My sales rep was top notch!

Del Webb responded:
Thank you for your feedback. It is our goal to deliver an outstanding home and home buying experience and we apologize if we fell short. Please don't hesitate to email us at socialcare@pultegroup.com if you'd like to discuss your experience further. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Great experience

  • John C.
  • Verified Homebuyer
  • May 29, 2019
  • Wilmington, NC

Process very simple and well set out.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our new home

  • Anthony S.
  • Verified Homebuyer
  • May 29, 2019
  • Griffin, GA

Del Webb sales rep was very knowledgeable and helpful. He plugged us into the exact house we were looking for. The construction manager was attentive throughout the construction process and great follow up. We have owned Pulte built homes in the past and they have greatly improved on their construction methods and materials. We would buy from them again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

new owner

  • James C.
  • Verified Homebuyer
  • May 29, 2019
  • Griffin, GA

we were supposd to close on 4/19/2019 but because pulte forgot to get a certificate of occupancy they called on 4/18/2019 at 2pm and said we would would close on 4/24/2019 that gave us a day and a half to move from the house we sold to move here.the floor in the second bedroom has moisture under the wood floor so they had to tear out my new floor and today on 5/29/2019 we are waiting to get our wood floor put back down.

Del Webb responded:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and if you'd like to share any additional feedback, please don't hesitate to email us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Beauty and the Beast

  • Jean M.
  • Verified Homebuyer
  • May 29, 2019
  • OCALA, FL

The initial drive into Stone Creek as well as the models and the staff all A+. The finished product comes in at a C for the following reasons. Attention to detail is lacking both inside and out. For example, on the interior we needed to sand and re-paint some window sills and caulk base board joints and crown molding shortly after moving in. Had issues with shutters because the windows are not even. On the exterior. By far the outside is our biggest disappointment for the following reasons. Ground is so uneven our new $600.00 lawn mower is taking a beating after just 2 uses. A very ...

Del Webb responded:
We're sorry to hear that some aspects of your home have left you feeling disappointed. We have shared your comments with our local leadership team and encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss your experience. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Good home

  • Iain M.
  • Verified Homebuyer
  • May 29, 2019
  • The Woodlands, TX

Very satisfied with the neighborhood and the development. Quality was okay, but Del Webb responded well to any issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Del Webb made it easy in various ways from choosing extras, closing on the house purchase, obtaining a mortgage and insurance. Thanks.

  • Charles R.
  • Verified Homebuyer
  • May 29, 2019
  • Durham, NC

See above

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5