Del Webb Reviews

We found it a ploy that during the initial sales portion the agent seemed to display purposeful ignorance. Did the typical lawyer RE Agent routine. You'll need to talk / do with someone else. Making the job of getting information more difficult. Our construction manager, Josh, was 5 start. Easy to work with knowledgeable. Fond issues I missed. After closing, service requests have been handled timely and in an acceptable manner. Only true issue is, how poorly the sod was maintained before closing, granted it was winter and it was dormant. But once the sod 'woke up' it was mostly weeds and Pulte's attitude was to bad too sad. ... More

We have been very impressed with our new build process from start to finish and beyond. Professional and fast communication has been top notch with all departments. As with any new home, some items need followup after closing and we feel the service has just been top notch. Highly recommend Del Webb.

Responding to issues would be 10 stars if available. Love our new home and the neighborhood

initially we had warm fuzzys, but as the process continued we felt that we were just another sale. We approached this home buying experience as our last forever home. There were issues on our final walk through, that were camouflaged. We are still waiting for our warranty person, Jason, to make a follow up appointment, after giving him a date when we would return to town. The quality of our selections, that are provided by you, are definitely "Builder Grade" and in the $700,000 price point we expected a little more. All in all, we love the neighborhood and the friends we've meet on our short visits. Hopefully, in July our official move in, it'll feel more like home, and we can overlook the minimal flaws in the finish work. (hopefully our scratch window will be replaced.) ... More

We bought a home that was already built. There was an open lot adjacent to ours. We didn’t expect the house to be built next door to be a bit less than 12 feet away from our foundation. The builder had done a decent job with building our home. A little surprised that we found a significant bulge in our living room wall but that was corrected before we moved in. Overall we are happy with our choice

Del Webb homes have the greatest clubhouse and the area in which the homes are located is a great area. pricing I find it to be very good.

Record everything! Don’t trust their financial department! When in doubt, see first two sentences!

I've been in the house 2 months now and am extremely happy with the quality off the house. The attention to detail and quality was extremely well done. I have tons of cabinets throughout the house and ever single cabinet door self closes perfectly as an example. The energy efficiency is also off the charts. Everything is so air tight. My electric bill for June is projected to be $130 for a 2,800 sq ft house in Florida that I air condition to 74 deg and I have an electric car I charge here.

Dee was more than a sales person for us. She never hesitated when we needed help with paperwork or in answering unfamiliar questions. She made our experience more enjoyable and helped make it run smoother. Kevin was always on time and was pleasant to work with. He kept us informed on the progress of our home throughout the process. He also answered all of our questions that we were not clear on and if he didn’t know he would offer to find out even unt the day we closed.

Salesman clearly lied to us about many things. Not happy about the experience and have no trust in the Pulte sales team.

shoddy workmanship of untrained installers/carpenters/stucco appliers/painters/cabinetbuilders resulted in a very low quality house. Nasty HOA compounds the mistake of moving here.

Great experience from the beginning to the end

Our final inspection revealed a defect in the ($8000) waterfall island countertop. Replacing it would have delayed our closing, and with our rental deadline and movers, that was not an option, so we settled on a $500 food voucher. Pulte could have worked with us on that. Disappointing. While gutters were being installed after closing, 12 cracked roof tiles were discovered. One of the bathroom sinks has come loose from the countertop. Hopefully it won't completely tear away and fall, causing further damage before it gets repaired. We replaced the powder room mirror which had been glued to the wall. Fortunately, we were able to remove it without breaking it, but the wall behind it was a mess. ... More

There are several things I would do differently if I had the opportunity to build a new home again. I would like more than four hours to go over all of the selections that you have to make at the design center. When you are selecting your flooring, cabinets, electrical and lighting and are new at this process it is very overwhelming. Now that I’m in the home I can think of several items I would have chosen that we weren’t even aware of at the time. I’m not impressed with the appliances as the microwave broke in the first four weeks of owning the house and trying to deal with Whirlpool was a nightmare as once you close on your home you deal with the manufacturer for the appliances. I truly repair as many items as I can as the warranty repair process has been slow and the scheduling of repairs isn’t always provided to us and we’ve had companies come out to do repairs that we weren’t informed about them coming. I would strongly suggest that you have a home inspection done prior to closing as our inspector found several issues in our brand new home. In the end we have a home that we’re happy with but we have had to deal with a lot of repairs and problems that a new home shouldn’t have. My thoughts of a clean new home and theirs are two totally different things. ... More

The building process was precise, informative, and extensive. Russ was there each step of the way keeping me informed about the status of the build as it progressed. Russ was honest and helpful in keeping me abreast of inspections and concerns with regard to each phase of the construction. He kept me up to date from beginning to finish. Kudos Russ.

I have filled out a survey already but never got feedback from Pulte so I am not sure they are even listening. There is SOoooo much to try to convey that I am concerned that I will run outta space. 1) Sales agent was poorly responsive with 2-3 days to answer questions. 2) Pulte Title erroneously informed me that I owed them money at closing so we were scrambling the day before we left Colorado (with access to my bank) to get to Nevada. Due to a great agent within Pulte, they were able to get this figured out (that they actually owed ME money ($16K) at closing). 3) If I had been forced to reschedule the signing, I woulda been forced to rearrange travel and suffered rescheduling & lodging fees. 4) After the money was figured out, we were still unsure if we could tour the property, arrange/inspect warranty work on paint, construction, etc. and still close. It was literally the morning (8:30am) of closing that we found out we had everything ready to sign. 5) Paint quality was terrible!! Master bedroom's Tray ceiling has cracks at the intersection to the wall. We were told it lacks proper caulking and needs to be redone with caulk & paint. Baseboards were spotty, streaky and sections unpainted throughout the house (they have sent and excellent painter out twice (9 hrs so far) to do touchups and he is returning again to finish up). 6) The shower door leaked and the warranty repair worker said this happened to nearly all of the showers after they changed the style/vendor. He fixed it 90% and I had to finish the final caulk seal myself. 7) I purchased a WIFI signal extender but nothing was hooked up, there was no manual for me to work with/ from and it required a switch from the modem/router that was not dropped off. I called the sales agent and he didn't know what to do. The warranty agent didn't know what to do so directed me to the warranty office. They set up an electrician warranty visit and HE knew what to. He installed the switch, connected the prewired extender and guided me through the WIFI connection (Where's the neighborhood 10 yr old when you need one? :-)). 8) I am not a computer expert but I am not computer illiterate either but the doorbell was not connected correctly or charged for use. I finally (with YouTube) figured it out. The house thermostat is quirky, requires a phone app to control and is still unclear if I can just run the fan instead of the AC (it times out on just the fan). Pulte should have someone that can walk the new tenant through these things once you move in. They offer a "White Glove" service at the design center but this is before you are ever ready or experienced with your devices. Of course, they charge you extra for this service! Come on!!! Just roll it in to the house fees and offer a year of a consultant to visit and help connect you (or find that 10 year old). 9) We have never lived in the desert so we had no idea if we needed the services of a bug spray service or not. Several stopped by to sell us their services. We finally went with one but would have liked guidance/suggestions on this. All in all, I feel the quality of the build is good but the workmanship & support leaves a lot to be desired. The Pulte workers & agents, for the most part, want to do a good job for you so they have to work "above & beyond" to just make things workable/successful. I cannot figure out how Pulte keeps their employees! I am not sure if I can recommend Pulte but if I did, I would strongly recommend that the buyer be VERY discerning, very observant and very critical on their build outcome so it is done right. Read and watch everything/every detail because Pulte corporate is not your advocate. ... More

Repairs not completed from final walk through

I love my sweet house and the location

Walk through before closing. Keep casual conversation to a minimum so you can ask questions. There were items about the HVAC and sprinkler system we were not told. We previously owned a home for 33 years so we are familiar with both. Simply turning on and off is not informative. There are vents that don’t work they help with pressure, this was not explained on walk through. Sprinkler rain gauge, not sure we have on we can’t locate it. Shrubbery should be guaranteed one year, even Lowe’s does this. I think since closing was in the winter our home does not have similar landscaping. It is disappointing. Over all so far quality of home seems good. Pulte is responsive to issues to date. ... More

Make sure all issues are resolved before closing

I am working with the builder now to repair some of the damage caused when it was determined that some of the watershed for my property needed to be extended. Extensive damage was done to my irrigation system. This was quickly and quietly repaired by the Pulte Co.

Yvo our sales rep and chris our construction manager really made an otherwise normally fraught situation fairly easy! We love our new home! Guiding us along the way and listening to our concerns made us feel confident in our choices.

Outstanding customer service and maintenance staff. Great punch list manager

Escrow and closing flawless. Move in readiness exceptional. Project manager very attentive to project quality

The communications during construction was very good. The punch out handling I believe could have been handled better. The post customer care I feel is average according to who is involved. Some issues were prompt but others you get multiple answers and minimal results. I believe due to too many contractors on some items.