Del Webb Reviews

Crandall did an excellent job of keeping us up to date during construction, and Sabrina is very good to work with. We had an electrical issue that was promptly resolved, Only problem so far was some of the shrubbery died from excessive water collecting around the roots, but we want to replace it anyway. Have never dealt with an HOA before and we are not crazy about them having to be involved in everything, but we understand their motivation. Overall, we are very pleased with our purchase and experience.

Lori helped me through search and buying process. Great service. Very efficient and timely responses to everything. I would recommend Sun city festival to anyone.

We worked with Katie during the purchase of our new home. She was very helpful and made us feel that our expectations were met and she made us feel welcomed to the community. Prior to and after the purchase. Jose was extremely helpful with the walkthrough prior to and after closing on the home. We had a minor issue with one of the toilets in one of the bathrooms. We called warranty and to my surprise they sent a plumber out within a couple of days and the issue was resolved. Great service from the warranty department. We love our new home and the community.

Our experience was okay we did struggle a bit getting things set up as we first got here I would think there would be a better orientation rather than just saying you're having a meeting and hope that everybody shows up there should be a planned meeting time for each home buyer to go through and get set up on everything websites all your HOA information. We shouldn't have to wait over a month for us to receive HOA information and how to get signed up. I also feel like I was told a lie when we bought this house I was told the embankment behind me would be as pretty as the embankment up at the front entrance are embankment looks absolutely horrible the neighbors and I have been trying to get information to find out when we're going to get an embankment with the bushes and landscaping like we were promised but we keep getting the runaround don't really appreciate that I think you should stop lying about stuff when you're selling houses if it's not really going to happen. Also both entrances need to be widened so trucks aren't driving on the shoulder and dragging mud across the entrance to where every time I come in to development I get mud all over my car. ... More

When the 1st phase opened up, we spoke with our sales associated, Amy, and got the process going. Amy did a fantastic job helping us each step of the way. She always answered our tquestions. As things got moving we met with the design team and construction team. Our construction manager, Walker email us once a week with updates. After completion we walked throughout the house and noted concerns, which were addressed. I also used the warranty service and they were quick about any issues. Overall I'm very happy with the solid construction of my house. My last house was a custom build, and it wasn't as solid as this pulte house. ... More

I was delighted with the Pulte experience from first gaze until long after my 30 day walk-through touch ups. The supervisors, workers, staff and sales people are all remarkable. There were a few hiccups along the way which caused a bit of stress: 1. My name was misspelled when it was entered into one the Pulte databases. Thus, while the building supervisor attempted to contact me throughout the building process, I did not have the opportunity to connect with him until my final walkthrough. This disconnection was disconcerting and left me doubting the Pulte Quality Building process. Nontheless, Pulte’s commitment to quality made my final walkthrough an excellent experience - showing me I did not need have to double check or supervise everything along the way. 2. Once I became the ‘property owner’ rather than the ‘buyer’ I encountered another couple of wrinkles, that again, caused confusion. The misspelling of my name in the Pulte database resulted in a lack of communication between the HOA and myself. Although, I asked many questions, it took several in person conferences at the HOA hub to clear things up and to then obtain continuous information from the HOA staff. 3. I was one of the first homes in my neighborhood. The post office was unable to verify my location and thus none of the mailed communication from Pulte or the HOA was delivered, resulting in a further disconnect. Additionally, Google maps was unable to locate my address and all deliveries (e.g. my moving truck, outside vendors and Amazon) could not locate my address which caused additional confusion and distress. However, 60 days after closing, I feel comfortable in my home and community. I could not ask for a better place to live and play in my retirement years. ... More

All good. No major issues. If we had a problem, they got right back to us and fixed it.

The sales agreement is absolutely terrible--ridiculously one-sided. We initially decided against Del Webb because of the Agreement. But after finally deciding to go forward based on what we learned from a few residents, and the buying and building experience was absolutely first rate. These people do what they say they're going to do, faster than they say they're going to do it, at the agreed to cost. They have strict boundaries regarding options and upgrades, but as long as you stay within those boundaries, everyone is very easy to work with and not entirely inflexible. We've build several custom-build homes, and this is our first experience with a production builder. I was ready for us to be disappointed, especially with responses t post-close warranty issues. But we have no complaints whatsoever, and I'd feel comfortable recommending De Webb Nexton to anyone. ... More

Everyone was great to work with and very responsive to our needs

Water fire lawn set too high. The switch over didn't change the amount of water. My first bill $500.00.

Dreary winter, yards full of weeds.

We are enjoying our new home.

we always had any questions answered promptly

The final price was a bit of a surprise. All the options add up really fast and some items we thought should have been included were not included or were not even offered. For the cost we felt closets should not be wire shelves, but should at least be wood, and a pot filler was not an option. The floor plans and style of homes are great and the purchase process was very well organized.

Sales / Decorating Selections: Lisa and Crystal were superb, 11 out of 10 in every way possible. We are pleased with the overall quality of everything except the drop zone. There are marks from the circular saw on the shelves and the where the lid was cut on the seat, cross cuts went beyond the corners as obviously a circular saw was use instead of a reciprocal saw, this “X” marks had to be filled. There is actually a nail splitting one of the shelves and the lid sticks. The cross cuts were filled in but the other issues persist. Post move in was pretty good but a bit less than stellar. Construction manager Clinton was very professional, nice, respectful and prompt during the build process including the walk through and most issues were addressed with great efficiency and satisfaction over the 3 days before settlement. After move in, the initial response to the final punch list by Lyndsey was excellent, but then the ball dropped as some items weren’t addressed by the contractors because, “They weren’t on the ticket”. Poor seal around front door was not addressed for this reason the technician from American Home Builders simply raised the threshold and did not addressed to play in the door that causes a howling with the wind. I’ve reached out to Lyndsey twice by email for follow up over about 5-7 days and have not heard back. Perhaps there is a good reason such as she may be on PTO. If that’s the case, most companies have an automated email response stating such. In that way the homeowner would at least know the message was received, Other contractors were excellent and addressed issues promptly and fully. Luigi with the garage doors, the rep from the HVAC company and the drywall and paint folks were incredible! We love our new home and would highly recommend Pulte and Del Webb. ... More

We have had an extremely unsatisfactory experience. Jose and john said these issues would be fixed during our closing walk through.. No identified issues have been resolved, despite emails and photographic evidence having been sent to both Jose and John.

Community is excellent, but they build A LOT of homes, and the fit and finish is sometimes uneven. Wall insulation is not great; you can hear from room to room. Still, the houses have nice floor plans, community amenities are very good, the neighborhoods are well laid out, and it’s pretty here. Ideally, you’d want more insulation and a little better lasting quality in the homes themselves, but the overall experience and vibes are positive.

I liked the house we picked and happy with a complete move in ready house. How ever that not what we got due to a mistak by the sales person.

Manager Chris - goes out of his way, to help with any issues.

The home buying experience went smoothly our Construction Manager Dawnyel was great and any issues we had were immediately resolved.

We were kept well informed of any changes to lot availability and what to expect during the building process after we decided on the perfect lot for our needs. Once we did purchase our lot and select a home plan, the Pulte group was very helpful, and made each phase of decision making that much more enjoyable.

Our construction manager JC was/is very helpful before, during and after the homebuying "process." He helped make the whole experience easier for both my wife and myself.

All ten (10) interior doors were incorrectly installed and our service request has not been responded to. A roof leak damaged a bedroom ceiling and fixtures. On site personnel were slow to respond. Fortunately a field inspector’s actions got the leak repaired but now we’re waiting on ceiling repairs. We’ve just read that owners are having to wait more than one month for approval of landscape change. Proposals. These are our most serious concerns.

Overall Home Buying Experience was excellent. The home (Mystique), local sales consultant (Lynn P.) and home build manager (Mike R.) were outstanding.

It was a smooth process building and buying our home. Community is great