Del Webb Reviews

Good process but the finish good falls short of expectations. Would score higher if your quality manager was better trained in fixing issues before new homeowners move in. Must cost you a lot in rework and fixing after sale.

No home should ever be delivered the way this was terrible customer service and no attention to detail. I still have many issues and left with a whirlpool refrigerator that I asked to be replaced due to noise level and was told to pound sand. I will be submitting this to small claims. How about some customer service what ever happen to that.

We bought a model home that we LOVE! I am happy with the workmanship and layout of the home. The neighborhood is beautiful. We feel Ike we live in a Disney resort.

We bought an inventory home so all the selections were already made.

The community is a nice one and the other homeowners are very friendly

We learned very shortly after moving to Del Webb that it was the right move. The residents and staff are terrific as well as the Amenity Center. Overall our build experience was very good, and we had a great construction supervisor. He was enjoyable to work with and always addressed any issues in a prompt manner. Go Dennis!!!

The staff in general were great to work with from beginning to end. The Purchase, closing and move in went smoothly. Everything went as promised. Several small issues post move, but all were taken care of in rapid fashion. Beware the basic paint option on the interior is not very good. Anything that rubs against it will leave a mark. Not the builders fault, we chose to lower cost option. Ton's of little details to be aware of but everyone has been very helpful. There are deadlines to have your back yard landscaping complete. You must turn in the detailed plans 3 months from closing date and complete the project in 6 Months, which could be a problem for someone on a tight budget. Overall the experience was good and we are satisfied thus far. ... More

Slick and efficient from Sales person to closing.

Make sure you have your attorney read through the contract and don't assume everything is good! We didn't do our due diligence and I am going to be paying an extra 21.000. because of it! Not there fault but the paperwork had something in it I didn't thoroughly read! After the mistake it was you signed the paperwork!! That's another thing they want you to sign and will tell you you don't really need to read it's all just boilerplate yadyada

All the people here are super friendly and the community building is beautiful. There are many coordinated activities with an awesome website. An ok quality home, but very expensive even though Pulte is not a custom builder. We kept our expectations low knowing that many customers had reported issues which helped to keep our stress level in check. The Construction Manager Maggie was very helpful

Kialey did an excellent job during the hole buying/selling process. She was always very helpful and supportive in her job.

We are happy with the workmanship and design of our home.

Um, you are looking for trouble with one of these homes. First (and still not fixed) are electrical wiring problems. Then there was the sewage backup in the master bath. Other little just plane careless things. Brandon is trying his best to resolve but.. nuf said. AI love my neighbors but not fond of Dell Web. Please feel free to call.

My house is perfect for my needs…one level, beautiful kitchen, bright cheerful sunroom. Such a friendly crew who got me here as well.

We love our new hime

Constant Communication, experience and professionalism and they actually put the client first.

Salespeople were great, craftsmanship of the home not great, finishes are kind of cheap, Pulte options were extremely overpriced

Several quality issues with our new house all of which could have been resolved before closing. Has been difficult to get incomplete or defective items repaired. 12 weeks after moving in and many email and phone calls to our contract manager later, we are still trying to resolve many of the issues and feel like we are being ignored at this point.

We looked forward weekly to seeing the progress of our home.

A NIGHTMARE EXPERIENCE - I was stranded with my friends and folks waiting outside my new home, NO KEYS and most frustrating and dismay that nobody from the builders/management was seen on the site. And when I had called for the repairs - sadly none would take the responsibility. I had to do the phone calls to wHIRLPOOL, Fridge company. Pulte management insisted that the brand new house had been purchased "as is" a JOKE of Highest Order

Beginning with the positive: the onsite construction/project manager Dawnyel was outstanding! She went above my expectations repeatedly and was the one person in the Del Webb-Pulte experience, other than my realtor who was listening to me and anticipating my needs. There’s been a few minor problems with the purchase: lawn problems with drainage and initial set up of sprinklers, but she’s been aware and responsive to my concerns. Made a great recommendation/advice to get my tile grout sealed, which will be a huge benefit when I start living there. She listened respectfully when I was rushed with the closing process, and I needed to be heard. She and Deborah from the Title company understood my issue. The home itself is lovely. I’ve not been able to move in yet, as life has kept me in California longer than anticipated; however, I was never going to be a quick move in. The negative: my Pulte’s sales person, Brian, was terrific in working with me to select and buy the home. I was a cash purchase. I gave my deposit and signed the agreement and was told escrow would be 30-40 days. I was flying back to California on a Saturday. The day prior I asked if I needed to stay for anything. Brian said no that closing would take awhile. Two days home and I get a call that the house was closing in 7 days and house inspection would have to be done and a lot of paperwork and I was told by a woman, Nickie??? - I forget now that 3 days after closing all electricity and water would be turned off and I would need to set up those accounts. When I stated to Brian that I needed more time, he dismissed that saying they could close immediately as per contract. I panicked, having nightmares that I couldn’t get it all done. If I didn’t get water, all the Lanscaping would die, though the sprinklers and drainage is wrong and that’s happening anyway. If I didn’t get electricity in time, my house would be destroyed by costly black mold as the a/c wouldn’t be on. I needed to find insurance and Brian said I didn’t need to worry about that and that the house would be fine for a time without insurance. I explained that I had lost my home to fire during renovations and it was uninsured because it was over a 100 years old and new wiring throughout the house hadn’t been finalized yet, so $250k in renovation costs lost and a gutting of my finances as my home in California was a planned investment. Brian didn’t budge. After a few days, realized that the contract I signed said 30-40 days escrow and I refused to allow myself to be railroaded and bullied just to meet Pulte’s monthly sales quota. My realtor and a local friend did the inspection for me. My friend received the keys. My prior property had all been inherited and this was finally a home I was buying and I never got the “welcome home” ceremony, I barely have been spoken to civilly by Pulte’s sales since I didn’t let the sale finalize in 7 days from my deposit. I’m glad I stood up for myself, but I shouldn’t have had to do so. Back to positive: my one truly positive impression of Pulte’s was and is Dawnyel. She made me feel like she truly cared about me being happy in my home. I held off doing this survey as I was so upset still when I got this that I didn’t trust my ability to be civil. Sorry for the delay. ... More

Does not do as they promise.

We are delighted with how our new house, The Palmery, has so beautifully accommodated our new lifestyle. This includes the friendly community and wonderful social opportunities.

The sales team is excellent, specially Jonathan, On the construction. Team Daniel give a wonderful overview of the complete house ,,, some electrical minor issues

Deal with Jeremy. He was the best experience we have had so far.