Details about poor infrastructure for cell, internet and mail service would have been good to know upfront. Poor quality of grass and landscaping. No apparent enforcement of ***** guidelines. A detailed explanation of a lot survey would have been beneficial with a comparison to nearby lots. Advise upfront where Utilities will be placed.

Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear that your experience has not met your expectations. We appreciate your thoughtful suggestions regarding communication about community infrastructure, lot orientation, and utility placement. We will share your comments with the appropriate team. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 4

Things that were to be done before move in were not, house was dirty, floors were the worst as it still had a coating of mortar dust on the floors.

Anonymous
Verified HomeBuyer
August 05, 2026
Saint Cloud, FL

Ok, not great

Del Webb responded:
Thank you for sharing. We're truly sorry to hear about the condition your home was in at move-in. If you're still experiencing concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 3

*****

Anonymous
Verified HomeBuyer
August 05, 2026
Buckeye, AZ

Sales office was hands off, could have used more contact. Design studio could use more samples and organize by price. Trades could take better care to clean up and not leave their waste laying around. Took multiple visits to resolve issues. Did not feel like management took our concerns serious. They did follow up on issues quickly, just did not resolve them. Overall, we were able to build a beautiful home. There were some hurdles we had to overcome since Pulte does not change anything and they do not waiver from their process.

Del Webb responded:
Thank you for sharing your feedback. We appreciate your feedback regarding the sales process, design studio experience, construction cleanup, and follow-up on repairs. If you're still experiencing concerns within your home, we'd like to learn more about them. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 4

Nice home, but plethora of issues

Michael H.
Verified HomeBuyer
August 05, 2026
Mesquite, NV

30 day warranty required over 10 hours of touch-up paint, caulk, and drywall repair. Gas stove had flames coming out of the dials and needed replaced (went 8 weeks without a stove), bathroom door still won't lock, had to have sliding patio door replaced, stucco is cracking, kitchen cabinet doors are warped, construction manager went on paternity leave during the final steps of the build process, ***** plank needed replaced, design flaw in that laundry room and bathroom door cannot be opened at the same time because they overlap, paid extra for garage seal, but huge gaps in the top and sides ...

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that you love your home but are truly sorry to hear about your ongoing concerns. We'd like to escalate them to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 4

***** over the house

Jerry S.
Verified HomeBuyer
August 05, 2026
Georgetown, TX

For us, the purchase was more about the community and access to activities than it was about the quality of the edifice. The house seems to be a "good" home but not a high quality building. We are moving from a custom home and I suspect this is commensurate with other home builders in the area and price point. The warranty team has been responsive to small issues we've identified. With the exception of a sidewalk issue, all defects have been addressed and resolved.

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear you're enjoying the community and that our warranty team has been responsive in addressing the concerns you've identified! We'd like to escalate your sidewalk concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 4

Poor Communication Throughout

Anonymous
Verified HomeBuyer
August 05, 2026
Clermont, FL

It seemed as if our Sales person, Kialey, was bothered with our questions. We're in our mid-70's, have never built a home before, as she knew, but we felt a general impatience and disinterest in her slow responses. We felt intimidated about contacting her. We never heard from her at and after our closing. VERY disappointed working with her. Trevor, our construction manager was very good at his weekly updates. About two weeks after closing, he no longer responded to texts or phone calls. This was disappointing as he was also aware that this was our first new-build. And finally, our ...

Del Webb responded:
Thank you for sharing your experience. We're truly sorry to hear about your experience with our team members and the lack of communication. That said, we're glad to hear that Brian has been responsive and addressed your concerns! If there's anything else we can do to help your experience, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH

Total Score 3

Quality 4

Trustworthiness 3

Responsiveness 2

Not the best

Anonymous
Verified HomeBuyer
August 05, 2026
Melbourne, FL

Workmanship is not the quality I expected from Pulte homes. Walls are thin, paint and grout where it should have been cleaned. Ghosted by customer service for fixes. HOA unresponsive.

Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear that you're unhappy with the quality of your home and not receiving prompt communication from our team. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 2

The beginning process was excellent since I really didn't visit the models or property, only did the process online. I registered online and Elaine ***** response to my inquiry and we did the purchase by email. We flew in just to sign the contract.

Marilyn L.
Verified HomeBuyer
August 05, 2026
Buckeye, AZ

I had a few issues and contacted Pulte but never got a response and we still have not gotten my 30 days walk through after closing or the the original items on the closing.

Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear about the lack of communication from our team and that you have not received your walkthrough. We'd like to escalate your concerns to our team and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 1

Serious Construction Problems with my new home

Laurie D.
Verified HomeBuyer
August 05, 2026
Haymarket, VA

Numerous problems immediately after move-in including: a gas leak; a water leak that involved pulling up floor boards and jackhammering my foundation to repair; HVAC system with broken damper, sealed vents, improper wiring and improper pressure setting; sprinkler system with cut lines; a cracked sink; and numerous other things that were noted at closing inspection and repaired or replaced before move-in. Oh, and a roof leak at the flashing. Be warned - this is a 55+ community and Pulte installed an HVAC system which requires manually adjusting 3 dampers by getting on a ladder each time ...

Del Webb responded:
Thank you for sharing your feedback. We're sorry to hear about the concerns you've experienced since moving into your home. We'd like to escalate them to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 2

Quality 1

Trustworthiness 1

Responsiveness 3

Kept well informed of progress.

James W.
Verified HomeBuyer
August 04, 2026
Noblesville, IN

Kyle, construction manager, was excellent.

Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive experience! It's wonderful to know that Kyle was excellent to work with and that you were informed throughout the process. Welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Better than expected

Anonymous
Verified HomeBuyer
August 04, 2026
Sun City, CA

Just a few things that should have been more clearly discussed would have made this experience better. Transparency regarding solar expectations, time line if delivery of solar. While I understand solar company is not part of pulte. They are affiliates and who you have contacted with. You should be aware of install times and how much solar costs.. second, the dog park. No dogs want to play let alone walk on dg. It is lacking and needs to he rectified. Facilities not opening and no social gatherings or planning of social gatherings in a del web area is not what I thought we were ...

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear your overall experience exceeded your expectations. We appreciate your suggestions regarding communication about the solar process, community amenities, and social activities. Your feedback is valuable, and we'll ensure its shared with the appropriate team as we continue working to enhance the homeowner experience. We hope you enjoy everything the community has to offer as the amenities open and activities begin. ^KH

Total Score 5

Quality 5

Trustworthiness 3

Responsiveness 5

Sales and Build Experience

Anonymous
Verified HomeBuyer
August 04, 2026
Georgetown, TX

Great sales, design, and build experience

Del Webb responded:
Thank you for sharing. We're thrilled to hear that you had a great experience throughout your entire process! Congratulations on your new home and welcome to the community! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Top-Notch Customer Service from Start to Finish

Scott G.
Verified HomeBuyer
August 04, 2026
Greensboro, GA

We have been living in our new home for twp months now, and the quality is outstanding. The framing, finishes, and paint work are almost flawless. During our final walkthrough, the supervisor noticed tiny imperfections we completely missed and fixed them in a timely manner. You can truly tell they take immense pride in their work.

Del Webb responded:
Thank you for sharing your experience. We're thrilled to hear that you are impressed with the quality throughout your home! It's great to know that concerns were addressed and resolved after the walkthrough. Welcome to the community! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Overall very good

Anonymous
Verified HomeBuyer
August 04, 2026
Georgetown, TX

Everything was great until the final walkthrough and just after closing. There were several issues that needed to be addressed that have yet to be completed.

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that overall, you had a positive experience but are truly sorry to learn about your unaddressed concerns. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 3

My construction manager was excellent! The customer care team after move-in is not very good or professional.

Anonymous
Verified HomeBuyer
August 04, 2026
Summerville, SC

My construction manager was extremely responsive and cooperative when issues arose. The cc team was not professional and made interactions with them difficult as if they did not want to help resolve issues. One person in particular was very unprofessional and argumentative.

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear your construction manager provided such responsive and supportive service throughout your homebuilding journey. However, we're truly sorry to hear your experience with the customer care team did not meet your expectations, particularly regarding the professionalism and communication you received. We appreciate you bringing these concerns to our attention, and we'll ensure your feedback is shared with the appropriate team for review. If you're still experiencing concerns within your home, we'd appreciate the opportunity to learn more and ...

Total Score 3

Quality 4

Trustworthiness 4

Responsiveness 2

New Sanctuary home

Anonymous
Verified HomeBuyer
August 03, 2026
Buckeye, AZ

Our Del Webb/Pulte sales rep and the construction manager kept us informed during the complete build cycle and were prompt answering all questions or concerns. We received a thorough introduction to our home upon completion and the construction manager was very responsive the first 30 days for any issues we had.

Del Webb responded:
Thank you for sharing your feedback with us. We're thrilled to hear that you had a great experience with our team! It's wonderful to know that you were kept informed throughout the process, received prompt communication, and received a thorough introduction of your home. Congratulations on your new home and welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Second time a charm!

Anonymous
Verified HomeBuyer
August 03, 2026
Noblesville, IN

My experience with Mitchell and Obie was wonderful. They listened to me and made things happen.

Del Webb responded:
Thank you for sharing. We're thrilled to hear that you had such a positive experience due to Mitchell and Obie's efforts! It's wonderful to know that they listened to your needs and helped make things happen. Congratulations on your new home and welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Very Good

Anonymous
Verified HomeBuyer
August 03, 2026
Henderson, NV

Need more help at closing

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that overall, you had a positive experience! That said, we're sorry to hear that your closing experience did not meet your expectations and will share your comments with the appropriate team. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

Very hard to get call backs from certain people. Various peoples responsibilities were not always obvious in the buying experience.

Barry B.
Verified HomeBuyer
August 03, 2026
Bradenton, FL

the flow of paper work to culminate the transaction involved to many people and to many different dept.

Del Webb responded:
Thank you for sharing your feedback. We appreciate your comments regarding communication and the overall homebuying process. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^KH

Total Score 3

Quality 5

Trustworthiness 4

Responsiveness 2

Unhappy with home buying process, financing and title conpanies

Thomas E.
Verified HomeBuyer
August 03, 2026
Aurora, IL

Very poor communication and service

Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations and to learn about the lack of communication from our teams. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^KH

Total Score 1

Quality 4

Trustworthiness 1

Responsiveness 4

This has been the most unsatisfactory experience I have ever had to deal with.

Anonymous
Verified HomeBuyer
August 03, 2026
Greenville, SC

I have been living in my home now for 2 months and nothing to date has been addressed or corrected by builder or management personnel.

Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and the lack of resolution of your concerns. We'd appreciate the opportunity to learn more about them and help resolve them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Happy home owners

Maurice P.
Verified HomeBuyer
August 02, 2026
Immokalee, FL

Actually, the whole process was quite easy and stress-free. So far, we are quite pleased with our home.

Del Webb responded:
Thank you for sharing. We're thrilled to hear that you had a smooth and stress-free experience! It's wonderful to know that you are happy with your new home. Welcome to the community! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

The actually buying the house and closing great .because of Financing through Pulte I almost backed out. They were difficult.

Chuck And Susan N.
Verified HomeBuyer
August 02, 2026
Okatie, SC

Everything went pretty well except Pulte Financing . Definitely will reconsider if I need to use there Financing

Del Webb responded:
Thank you for sharing your experience with us. We're thrilled to hear that you had a good homebuying and closing experience. That said, we're truly sorry to learn about your experience with our mortgage team and will share your comments with the appropriate team for review. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Very Comfortable experience

Anonymous
Verified HomeBuyer
August 01, 2026
Saint Cloud, FL

Salesperson was excellent

Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive homebuying experience! It's wonderful to know that you felt comfortable throughout the process. Congratulations on your new home and welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Poor warranty response

Steven Burford S.
Verified HomeBuyer
August 01, 2026
Parrish, FL

Aside from too little design time and poor warranty response, the experience was good.

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that you had a good experience! However, we're sorry to learn about the lack of response when getting your conerns addressed. We'd appreciate the opportunity to learn more about your concerns and help address them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 3

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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb

Customer Reviews

Disappointed

Things that were to be done before move in were not, house was dirty, floors were the worst as it still had a coating of mortar dust on the floors.

*****

Nice home, but plethora of issues

***** over the house

Poor Communication Throughout

Not the best

The beginning process was excellent since I really didn't visit the models or property, only did the process online. I registered online and Elaine ***** response to my inquiry and we did the purchase by email. We flew in just to sign the contract.

Serious Construction Problems with my new home

Kept well informed of progress.

Better than expected

Sales and Build Experience

Top-Notch Customer Service from Start to Finish

Overall very good

My construction manager was excellent! The customer care team after move-in is not very good or professional.

New Sanctuary home

Second time a charm!

Very Good

Very hard to get call backs from certain people. Various peoples responsibilities were not always obvious in the buying experience.

Unhappy with home buying process, financing and title conpanies

This has been the most unsatisfactory experience I have ever had to deal with.

Happy home owners

The actually buying the house and closing great .because of Financing through Pulte I almost backed out. They were difficult.

Very Comfortable experience

Poor warranty response

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