Del Webb Reviews

Our builder kept us informed of the progress from the day we met him. Very open to questions and requests. We lived 5 hours away so he sent us lots of pictures with his updates.

Walk trough horrible both ways the didn’t fixed everything

My wife and I really enjoyed buying our vacation home in Del Webb Nexton. We had a great team who took really good care of us and helped us have a great overall experience. I would highly recommend the builder and this wonderful community.

I love my home. The buying experience was flawless and well organized. The sales group are wonderful The builder was always available and a pleasure to deal with. Also Jeff is great and responds immediately to my calls. My issues are the installation of cabinets, tiles, paint, door handles, etc. It looks like the workers rushed and did not pay attention to detail. There was caulk everywhere. For the price we pay, the house should be near perfect.

Poor response to home quality Issues, that need repair/replacement. Field superintendent unqualified to find defects. Home should have never have never been ready to close in the condition it was in on final walk thru and issues have still not been addressed, 2 months later.

construction manager followed through with some items that needed to be done post closing. He was very attentive, conscientious and provided exceptional customer service.

Everyone we worked with was helpful.

Issue that arose in March not taken care of before closing in May. 3 months since closing still not taken care! Paid $$$ for this upgrade. Lots of similar horror stories throughout the community. We went with Pulte because we thought we would get a quality build and responsive experience. They are not that company anymore!

Helped us continued each phase of building

The process of buying my new home was so easy, which made it a pleasant experience.

What should have been an exciting and positive move to a new life and lifestyle had many, and continue to have frustrating issues. There are moments of joy, the community is filled with great people that care for each other and their homes. The issues are ongoing and disappointing as I held DelWebb and Pulte to a standard that I overestimated. I hope to have these concerns resolved while working with their teams to turn things around and smooth out the bumps in the road.

Overall we had a good and reasonably easy process. I am however still not satisfied with the painters quality. Lots of paint speckles left on the tile floor. We are also not satisfied with the trim calking throughout the house and in the master bath. Many gaps and also spots where the floor meets the wall that there is either too much or not enough calk. All of this said, the process itself had a very good flow and our salesperson was very helpful.

Average home that could be in any other Pulte community. We thought being in 55+, Pulte should have designs that accommodate seniors such as all zero-step entries, zero-step showers as standard, built-in shower bench should slightly slope forward so water doesn’t pool on bench, cabinets should not hit appliances or other cabinets when open and light switches should be in close proximity to doors instead of homeowner having to take several steps to reach light switches in the dark especially in the garage. These are not things that are difficult to figure out and should be standard for an older demographic. We live in a typical house with no considerations like this and that house happens to be in a 55+ community. On the plus side, our construction manager was responsive and communicative during the build process. ... More

Good experience from Lisa in sales to Morgan, project manager. Closing day was difficult because of Pulte last minute demands.

The construction manager was very knowledgeable and help full. Some minor issues were taken care of.

Overall, the community is very nice. The houses on the surface look nice. The follow up for maintenance request is average. The quality/workmanship.is average. The build of the home look kind of rushed, like front door doesn't fit tight. Paint jobs are sloppy with clumps of paint underneath cabinets and ledges, drops of paint all over the place on floors, half the outlet have paint in them or some thing that prevents you from being able to plug into them. Studs in the wall seems to very as if random. Even the toilet paper holder was put in incorrectly - nothing catastrophic, but you don’t get the sense that there was a lot of attention to detail put into the build. We find little things that we would’ve thought would’ve been caught and corrected. Given that there is a one year warranty, there’s some piece of mind, I would rather fill the survey out in about a year. ... More

I work with Mark in the sales office. He was always courteous and helpful during the buying process. Once the building started I work Zach and left the company. I was assigned a new buildings mgr, Russ. He was very knowledgeable and helpful. If I was going through the buying and building process again, I would love to work with Mark and Russ. They were outstanding!

Project Manager communication was great. Superintendent & quality control did bot meet up to the tasks at hand, Oven frame not installed left in oven. Oven warranty not with oven package, Had to put your head inside the oven upside down and take a picture on cell phone to complete the warranty information. Quality of microwave, wall oven, bathroom hardware accessories below quality. Laundry room facet cheap. House was dirty, workman sloppy trash left inside home on visit before final walkthrough. HVAC did not have a filter in the A/C unit. Closing process to meet new home buyer with HOA is non existent . Welcome package was picked up at sales office. HOA or sales should meet with new homebuyer and review information for the community. Facebook, community links, tour of the facilities. Very disappointed . Email is efficient but not personable. ... More

My experience at Del Webb North Penn was very positive. The sales team, the decorator, and the building team were all helpful and responsive. My house was delivered on time as promised without any unexpected delays. I highly recommend Del Webb.

Chris is suppose to have repairs made to electrical, they were taken care of. the lawn people broke the clean out, Chris daid he would take care of it been about 2 weeks now no response. Chris was suppose to have trim person and painter take care of an issue on laudry room dor jam, no response in about 2 weeks. I can't recommend Del Webb due to no timely response. These issues were brought up around june 5th, how ever I had to return to Alabama to finish my move here. Texted Chris on June 15th that I was back at the home. Also turned in infomation on line about repairs.

Some hiccups with minor installation issues with microwave, short closet door frame with less than 1/2" gap, a broken shower bar that fell when shower curtain is hung, missed linen closet ceiling paint jobs and hard to install Ring Doorbell. rain water flowing towards the front door side walk and wall. But overall the house is good. liked solid wall electric outlets, simple layout of floor plan, no leaks in bathroom plumbing, kitchen plumbing. Good amounts of electric outlets in every rooms and kitchen and garage. liked over sized garage room to store extra stuffs. solid mounting of outside spigot and electric outlets. Nice lawn, I missed watering first week and a half while moving in. no cracks in garage floor or driveway. Just wished, it would been much better, if there was options to select sunroom addition or floor, appliance selections. ... More

Having one supervisor during the build process was wonderful, esp because Josh wa so knowledgeable and patient! During my first 6 weeks here, I keep remembering all the information he gave me about my home and its future care, including tiny issuers and major questions as well. He is so experienceced!

Miscommunications between builder and sales office about the house and location on the lot and misrep of house location in the purchase agreement.

Thank you for the excellent home buying experience. Isaac was very helpful in buying and building my new house. It made buying a preconstruction house very easy. I would also like to add the new modeling home team where you have to pick the items you want to install in my new house was also very helpful.

I had a great experience in buying my home from the selection of home style to the completion. Workmanship was excellent.