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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9767 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9767 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Still have some things to work out

  • Marc C.
  • Verified Homebuyer
  • May 09, 2024
  • GREENSBORO, GA

Door bell has never worked. Door to bathroom doesn’t close. They were supposed to come yesterday to fix it but didn’t show

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Jay

  • Jay K.
  • Verified Homebuyer
  • May 09, 2024
  • Jacksonville, FL

Very good design and layout. Little disappointed very noisy of traffic from interstate.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Construction manager was very attentive and addressed any issues quickly

  • James S.
  • Verified Homebuyer
  • May 09, 2024
  • Sterling, VA

Overall experience was very good. Advice is to make sure you are aware of all choices/options/upgrades ahead of time to eliminate any miss understanding during the construction.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Disappointing workmanship & quality

  • Anonymous
  • Verified Homebuyer
  • May 09, 2024
  • Melbourne, FL

They promise a lot but that’s not cutting it. Prior new home build with a different builder was a superior build in workmanship. They do respond to issues but what a disappointment the problems happen in the first place. Thats my take away. Viera however is a great place to live.

Del Webb responded:
Hello, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 4

Underwelmed

  • Anonymous
  • Verified Homebuyer
  • May 09, 2024
  • Griffin, GA

I was so excited to purchase a Dell Webb home because your organization has a reputation for quality and expertise. I have been in my new build and have had a number of issues from day one. I have been so underwhelmed. This is not my first new build and I expected so much more from a Dell Webb/Pulte build. I am so frustrated by the number of things that have had to be "patched" or dismissed in my brand-new home instead of replaced or resolved. If I wanted a remodeled or renovated home, I would have purchased one and not a new build for the price at which I purchased this home. Thank GOD ...

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP delwebb

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

So far so good

  • Phyllis F.
  • Verified Homebuyer
  • May 09, 2024
  • Ponte Vedra, FL

Everything was great. Luis and Ben have been a tremendous help to me, whenever I had a question or needed any advice. Michelle, was a real help at closing, as well. Contractors that have been here for minor repairs all have been courteous, timely and experienced. Having only been here about a month, so far very happy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home and community

  • John S.
  • Verified Homebuyer
  • May 09, 2024
  • Yulee, FL

Pulte and Del Webb deliver beautiful homes and communities. They offer a variety of floor plans that will meet your needs.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Florida home

  • Anonymous
  • Verified Homebuyer
  • May 09, 2024
  • Ponte Vedra, FL

Working with the on site sales office was pleasant and smooth. But looking back, Ide say you need to know the correct questions to ask in advance, There may possibly be more value provided when working with a broker.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Lester the construction manager is aces, Melissa and Kristy were surperb

  • John S.
  • Verified Homebuyer
  • May 09, 2024
  • North Fort Myers, FL

Lester knows what the house should be and he does not let it go if it is not. There is only quality nothing else. The closing was seem less. No issues at all. Customer service, other companies need to take lessons from this team. They are the standard and the bar is extremely high.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

One Glaring Issue

  • Anonymous
  • Verified Homebuyer
  • May 09, 2024
  • Clayton, NC

My Home Buying Experience was pleasant! I have been in my home for approximately 60 days and have enjoyed the experiences. The community is delightful. However, the HOA experience not so. I am very concerned about getting satisfactory responses for reported Service Requests.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Great team! w

  • Richard S.
  • Verified Homebuyer
  • May 07, 2024
  • Myrtle Beach, SC

April, Rob, Misti, Sara & Savanna plus Sarah in financing are all awesome! Great communication throughout, quality work, good warranty response and service so far! Only item for improvement would be the number/variety of selections when planning your finishes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Purchase Experience

  • Beverly H.
  • Verified Homebuyer
  • May 05, 2024
  • Fulshear, TX

The sales personel were very friendly and helpful in selecting my home. Working with Lauren in the design center was super. Kyle and David were instrumental in getting through the finance portion, thus making closing seem like a piece of cake. The construction manager, Dennis, kept me informed throughout the construction of my home. The quality of the materials Del Webb uses ranks up top. Thanks to everyone who made my home buying a wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Did not have pleasant experience with getting in touch with my project manager with issues as my house was being built

  • Jacqueline P.
  • Verified Homebuyer
  • May 04, 2024
  • Immokalee, FL

Did not have great experiences when trying to get in touch with my project manager

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Did not represent property properly.

  • Susan P.
  • Verified Homebuyer
  • May 04, 2024
  • Georgetown, TX

One third of my backyard I have no access to. Wasn't told I would have access to this part of my backyard unless I paid for a ladder. Why would I buy a piece of property that I don't have access. I've gotten no help with resolving this problem.

Del Webb responded:
Hi Susan, thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

Nice people.....horrible quality and workmanship

  • John S.
  • Verified Homebuyer
  • May 04, 2024
  • Winter Garden, FL

The sales staff and our construction manager were very nice. Unfortunately Pulte understaffs their construction managers and warranty staff which makes their response time very slow or not at all. The quality of materials and the quality of workmanship of our house is the absolute WORST out of the 4 new construction houses we have had built over the last 40 years. Crooked walls, poor paint quality, cheap quality fixtures.......the list goes on and on.

Del Webb responded:
Hi John, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Great communication. Answered all my questions.

  • ANNETTE C.
  • Verified Homebuyer
  • May 03, 2024
  • Westborough, MA

The sales office, specifically Cindy, tirelessly met with me a number of times, answered all my questions and helped me navigate through all the steps as well as the paperwork involved. Tim from Pulte met with me to explain in detail the construction of my condo and Joe explained everything at the “walk through” of my unit. All of the staff is and was extremely helpful. I’m very happy in my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Patrick/jake

  • Steven E.
  • Verified Homebuyer
  • May 03, 2024
  • Saint Cloud, FL

It has been not pleasant with some of the issues Kitchen appliances Sod lawn

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

We are now home at Del Webb Sun City Hilton Head!

  • Keith H.
  • Verified Homebuyer
  • May 03, 2024
  • Okatie, SC

Right from the beginning with our Sales Representative, Art through both our Construction Managers, Jason & Jerry, it was a pleasure having our new home built by Del Webb/Pulte! Everyone was very professional and corrected issues or provided solutions to issues. Thank you for making the process of buying a new construction house easy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Construction Experience

  • Daniel I.
  • Verified Homebuyer
  • May 03, 2024
  • Ocala, FL

It has been just a short while since moving in to our brand new home. There has really only been two issues that a work request has been generated for. A lighting issue fixed no problem, sliding door screens are damaged need replacements, no word on this and it’s been several weeks. Other than that so good so far.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Our construction Mgr was very responsive and made the building process a smooth experience.

  • Samuel G.
  • Verified Homebuyer
  • May 02, 2024
  • HENDERSON, NV

The purchase experience as a whole went very well.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Excellent team work and guidance from the star to end.

  • Luis N.
  • Verified Homebuyer
  • May 02, 2024
  • Kissimmee, FL

Buying a new house is not at ease task…But having a team that is ready to help You by providing guidances and knowledge trough out the whole process. Definitely I recommend this to anyone buying a home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very impressed with the area, Bellwethers offerings, and each and everyone from the sales office to the very welcoming and helpful ladies at the desk in the community building.

  • Linda C.
  • Verified Homebuyer
  • May 02, 2024
  • Rogers, MN

We didn’t have a one-on-one personal experience with the builder only because our home was a completed spec home when we purchased it, so we didn’t actually meet the builder until shortly before closing. When we did meet, we were as impressed with him as we were the home! We are very happy here,

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb Oasis

  • Mira M.
  • Verified Homebuyer
  • May 02, 2024
  • Winter Garden, FL

Loved every minute of the process. Ken is so awesome and friendly. The buying experience was amazing. I was able to design my dream home with the help of the designers. I’m looking forward to my new chapter in my beautiful Oasis.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Easy building and purchasing process

  • Tamara R.
  • Verified Homebuyer
  • May 02, 2024
  • Chaska, MN

All aspects of the process seem to be a well oiled machine. I was kept informed all the way through the process and questions were answered promptly or appropriately redirected. I was never left guessing or wondering.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Happy

  • Patricia W.
  • Verified Homebuyer
  • May 02, 2024
  • Ocala, FL

Love my home, the only thing I would improve on is the warranty department can be pretty slow and in some cases none responsive

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5