Del Webb Reviews in Charleston, SC

Michael was responsive to all our calls with concerns and questions. He was professional and listened to everything we had to say. He also was very kind. He met all our needs. I would highly recommend him. He’s a 10 out of 10! You have a great employee!

My builder Mike was always available when I had questions. He kept me up-to-date on the process. He gave me suggestions. He found issues even my inspector. My house came out beautiful and I’m thrilled to be here.

Tylor our home building manager was extremely helpful. He went the extra mile to make sure my wife and I were comfortable with our home purchase. Answering every question we had and walking us through the home explaining the different components of our house.

Overall I had a very positive purchasing experience. Throughout the process Meghan helped us understand any of our concerns and kept us updated on the process. Our build manager Luke kept us updated during the build with photos of the concluded steps and was very helpful with any questions we had. After we closed on the home we found a few things that needed to be taken care of and once again Luke took care of us and remedied all of the things we found that needed attention. I'm very happy with my new home.

Jack our construction manager was the very best part of the whole experience

From the meet and greet and introduction to the Del Webb concept with our sales agents Sam and Beth, to dealing with our construction engineer Alexis, to dealing with Pulte’s finance person Gabriella, to dealing with Pulte’s warranty person Meagin, the process was professional, thorough, detailed, informative, and pleasant. These people were all there to assist us and provide us with the best experience. We asked a lot of questions, and always got a timely response. I feel very good and confident with our new home purchase. This team truly made our home-buying experience a good one.

We had great experience with Pulte and the Del Webb team. Our sales agent Beth H was excellent. We told her what kind of home we were interested in and she showed us a couple of homes that were in the process of being built besides the models. We texted her several times during the sales process during the build. She always answered, even after normal working hours. Our construction manager, Jackson M. was also outstanding. We were always kept in the loop with what was going on during the construction process. After we moved in, there were a couple of minor issues that were resolved promptly by the customer care team. Most importantly, we have attended a few events and have felt welcomed by fellow neighbors. The staff at the clubhouse are kind and informative. ... More

Every step of the way the professionalism was exceptional the workmanship first rate

Jackson, our construction manager and Alyssa our Pulte representative were fantastic. Knowledgable and responsive to our wants and needs.

Overall our experience was very positive. The salesperson was knowledgeable and gave us great pointers as we picked our the house model and the features. The builder was on top of everything and sent weekly pictures since we lived out of state. She was easy to work with and ensured the home was well built. BUT...the day we moved in the fridge was warm on the inside. Read the manual and had builder come, called people, and could not figure out how to get it to produce cold. It took 2 WEEKS for a repair person to come. He reported our NEW >$3000 fridge had a catastrophic problems and needed new compressor that may or may not fix the issue. We asked to have a new fridge. Told we needed to order parts and wait ANOTHER 2-3 WEEKS for repair and then maybe they will replace it. Imagine no working fridge in a NEW HOME for OVER a month. Simple fix to replace the fridge has not happened. ... More

Jack our Pulte builder lead was great with communications, friendly, weekly status updates, follow up to questions, and spot on when the house will be ready. Quality of the build was great! From the time sales, fiunancing with Pulte representative in Del Webb, to the new home buyer orientation, communication was great! Closing was simple with no issues. There are a lot of amnieties within DEL Webb Nexton and I would recmmend Del Web Nexton to any future buyers.

Can't say too much as I just moved in 2 months ago. I have started a list of things that need to be fixed. So many of my neighbors are talking about their house problems and how hard it is to get things fixed. I hope I don't end up in that situation

We bought a new home that someone else designed. Dana was great at helping through the buying experience, Jack was excellent at getting the little things done that wouldn’t matter to most, and the warranty department is awesome. Freda at the front desk in the clubhouse is very helpful and truly cares about the residents.

Every choice one makes is a BIG $$ upgrade. Kitchen sink’s sprayer with a plastic hose. Awful. The laundry room all in one faucet and sprayer is much better than the kitchen. The light and vent fan controls over stove are so high I can’t reach them, so they’re not used. How is one to clean the huge MBR shower without having a handheld hose? The shower head is too high. Powder room sink is so small, soap bottle falls off. Time to use wide spread faucet and handles, and get rid of the cheap all in one type. Some wire closet rods are so high, I can’t reach them. Talking about those wire closet rods. Stop making your choices so obvious. The buying experience was great, the decor choices were not. To end on a positive note, the neighbors are great! ... More

From beginning until end, our experience with Del Webb/Pulte has been exceptional. Sales, design, finance, and construction personnel were responsive, proficient, and a pleasure to deal with. Our beautiful new home was delivered on time and as promised.

This is the second over 55 community we’ve lived in and, by comparison, the build process was much smoother and much better communicated here. Our builder, Alexis and sales contact Beth, were both wonderful to work with. They kept us apprised as the build progressed and followed up when we needed them too.

Overall it was a pretty good experience. Our construction manger was prompt with requests and updates.

We actually really liked everyone in our buying experience ,except there were too many contradicting response and I truly feel we did not get the house we wanted ! The design of the house is perfect ! We aren’t thrilled with 2 by4 for the structure but there was not much we could do about that . The structure and materials of the house to keep it cool are great . Our biggest complaint is we told we could not have a front porch , but why are there several houses that are exactly the same Nextdoor to each other on our street ? Why couldn’t we have glass doors placed on our tubs , why is our landscape so poorly done ( it’s awful ) when our neighbors have bigger and healthier plantings ? ... More

Our sales person Meghan was very helpful in helping us select the right home for our family including all the upgrades we wanted and finishes. We got it all done in one day. Our builder Luke was very personable and competent. He responded quickly and efficiently fixed what ever the issue was. Del Webb is a well oiled machine.

We’ve purchased multiple new-construction homes over the past 40 years, and this has been our most frustrating experience. The overall finish of our Pulte home felt rushed and poorly executed. Here’s just a sample of the issues we encountered: • Paint and concrete drips throughout • Visible drywall seams on ceilings • Trim work that was pieced together, uneven and poorly painted • Sagging soffits and porch ceiling • Mismatched exterior paint • Holes in Hardie boards not filled • Cracks in kitchen cabinet interiors • Yard not fully sodded Within the first few weeks, the front door lock failed, the screen door latch broke, and the doorbell was unreliable. To Pulte’s credit, our construction manager was excellent—professional, responsive, and persistent in pushing trades to make repairs. Still, several crews had to return multiple times to address issues that should have been caught before closing. We didn’t expect perfection, but we did expect basic quality control and craftsmanship. Sadly, that standard wasn’t met. Based on this experience, we would not choose Pulte again. ... More

Very great experience enjoyed it

This experience has been like night and day from our previous home. Luke, the construction manager, kept us informed on the progress of our home. Tracy with Customer Care, responded immediately with any concerns we had with our home.

We love our new home and the friends we have made.

Everything went smoothly and everyone was great.

Well organized process from purchasing through design and then the build. I was out of town and depended on our building supervisor Jack to guide us through and keep an eye on the build with which he did an excellent job. We have had some very minor issues that Jack and Del Webb have handled well. Overall a positive experience.