Del Webb Reviews in Charleston, SC

Beware of closing .. they are NOT FLEXABLE on changing dates! They work on their dates not your schedule. We wanted to postpone our closing by a week and they would not accommodate. They will charge a daily rate if you don’t close by the date they issue. We were reminded that when we signed the paperwork it was stated that pulse has the right to issue the date so just beware that if you are coming from out of town that you are available.

The workmanship is poor concerning the straightness of any wall, closet or woodwork and the painting is sloppy. But we are happy with the floor plan, the responsiveness of our field agent and the friendliness of the community.

Build a positive relationship with your building manager. Especially if you are building from a distance like we were. Ask for pictures on a weekly basis so you can keep track of the progress. Also write everything down describing any changes or additions, including annotating diagrams and schematics. That will make it easier for you and your manager to reference what was agreed to and avoid issues down the road. And be proactive. Get all questions and issues on the table right away so they can be resolved before it's too late to change.

Del Webb builds a nice looking house. Everyone who you work with is very friendly and helpful. The service people have been very responsive. But, the quality of the original workers who do the finishing work on the houses leave a lot to be desired. Thankfully we are getting things done little by little. I think there needs to be a better quality control system as the house nears finishing.

Once we moved in we saw small things and some large that could have been corrected or had better workmanship. Carpeting seems showing, woodwork in corners and on some beams needing correcting and stains in the Master Bath shower stall. Over all they were great to work with, offered excellent value, including their incentives and have remained true to their word.

Take advantage of the getaway weekend. It was very helpful in making our decision.

structurally my home is sound; the majority of the trades that work for the builder are competent, except for the finishes (painting and fine carpentry) and the landscaping. many minor issues needed to be addressed both before and after closing, and the builder's reps were very responsive to our requests and concerns.

Overall our experience was very positive. The salesperson was knowledgeable and gave us great pointers as we picked our the house model and the features. The builder was on top of everything and sent weekly pictures since we lived out of state. She was easy to work with and ensured the home was well built. BUT...the day we moved in the fridge was warm on the inside. Read the manual and had builder come, called people, and could not figure out how to get it to produce cold. It took 2 WEEKS for a repair person to come. He reported our NEW >$3000 fridge had a catastrophic problems and needed new compressor that may or may not fix the issue. We asked to have a new fridge. Told we needed to order parts and wait ANOTHER 2-3 WEEKS for repair and then maybe they will replace it. Imagine no working fridge in a NEW HOME for OVER a month. Simple fix to replace the fridge has not happened. ... More

Getting someone to show up to fix an issue- so far a month. Construction around you is difficult when you need to get in or out of your driveway. The board needs to be more proactive about real issues. Communication seems to be an issue here. Once they sell you they are pretty much done with you.

The house is very nice. The workmanship is just okay. Pulte should provide an independent QA/QC company once house is complete. They should also provide a house cleaning service to clean the house from top to bottom before purchase is complete.

We had a great experience with the agent and the builder. They did need to fix several items after the two inspections we had. We moved here for the amenities, especially the indoor pool. The outdoor pool is beautiful and there is so much to do in this community. THE INDOOR POOL IS VERY COLD. We are NOT happy that the indoor pool is so cold. We were promised 86 degrees and it is not. It is very cold getting in and no matter how many times we ask to fix, we are ignored. We are hoping they actually will fix this situation because many people are not happy about it and we certainly pay enough to have this luxury. ... More

Our biggest issue is having our Construction Manager follow-up on issues that needed to be corrected. I have sent him emails, text messages, and left voice mails to get updates on when to expect the issues will be addressed. with no response. During construction he was very responsive to questions. But, since moving into our home, we have issues that are still waiting to be corrected - after nearly 2 months!

We were very pleased with our sales experience, which is most of the 4 star rating, but have been disappointed in the follow up for needed repairs from our walk-thru. We also experienced mud coming thru the foundation due to one of the trades not doing there do diligence. There are other issues within and outside the home that are disappointing and some repairs have not been resolved. .

Get all issues completed before closing. Hard to get someone back in to fix after close. Get everything in writing, signed and dated so have documentation if something isn't done to your satisfaction. We are generally pleased with our build but have heard of issues from neighbors. We had 2 construction managers, others had up to 4 managers which might be the problem.

Our salesperson was absolutely fantastic and helpful. Our construction manager did a great job of communicating and working with us. As we got closer to our closing date, it felt like items were being rushed and now that we are in our home, there are items that still have to be taken care of, which is disappointing as we have to work around furniture and fixtures we have installed. We love our home and the model we chose along with the neighborhood. Open items should have been 99% complete prior to moving in, and NOT having to be 'corrected' now that we are here.

We for the most part are pleased with our home, it’s amenities and location. There are still many unresolved issues and appointments to resolve cabinet concerns, carpet stains have not been honored. Waiting around for no shows has been very discouraging. Grading evaluations are pending as well as window alignment and truss gusset repair.

Upon closing I came back to the house to find workers still working on finishing up some things. Submitted several items for repair to the portal and no real action has been taken to date and it has been almost one month.

Great Sales Rep, construction manager, once in home it is taking 2-3 weeks out to repair/replace items, in hindsight I would have not chosen certain upgrades, overall I love the house and am remaining patient for certain shortcomings to be addressed.

I would inspect daily. I don’t think the workers are concerned about taking pride in the workmanship. Too many projects for one Superintendent. Walk-thru … pay more attention to details. Cleaning crew unsat. No idea when punch list will be completed. No communications given on repairs. I love the area and my neighbors.

My biggest issue was that everything is rushed. These homes are pushed to be completed within 3 months. it should be 4-6 depending on the size. The tradesman just throw things up. I moved in without grout and some tiles in the kitchen, the house was dirty, the house to the office are a mess, missing insulation over the front bedroom, hole in my siding, leaking faucet and drain in master, etc. These are issues from trying to get things done to fast. I believe that the home is hopefully structurally sound, but attention to detail and the finishing touches are lacking.

The contractor was very good informing us of any issues and responsive to all questions. Dell Web should change some options in the Sonoma Cove to help with usefulness and looks. Such as the microwave oven when ordering the gourmet kitchen. It is to small with an oversized chrome border (ugly) with the cabinet to low making the counter top below it useless. This was not shown in the model. Also the cabinet above the counter top separating the dinning room and kitchen is difficult to use. The cabinet doors open outward and you can't reach in to the shelves. We would have never ordered these two options had we realized their draw backs. lastly the main hallway has five ceiling lights (1 that hangs down at the entry way and 4 recessed). The one at the entry way hanging down should be controlled separately with its own wall switch. ... More

The process of buying the home started off fantastic. Dana T and David R our sales and project manager were prompt with information and extremely helpful with getting the home started. Ann M at the design center was second to none in assisting us to come up with the home of our dreams. The disappointment started with the Pulte Finance team and the follow up of subcontractors. I will give a bit on subcontractors as finding people are an issue, I feel for the project managers as their request seem to be disrespected delaying and challenging the buyers favorable experience.

Nice property with a good amenities center

Looking forward to experiencing all the Del Webb community has to offer

Design choices are decent but limited (we replaced several lights already because they don't fit our decor and no other choices). Construction quality and materials are lower quality. I am very disappointed in the quality of the drywall and painting, fit of moulding, overall construction (we have several walls that are not square!), the tile and grout is poorly done. I think they use unskilled labor for a lot of the work. We were unfortunately unable to be at the house as it was constructed and did not find these problems until after we moved in. I think many of the issues will be corrected (they seem to be responsive to issues), but disappointed we have to deal with such things in the first place. If you can, rent an apartment and check on things as it is built. Foremen are very helpful, but overworked. ... More