Del Webb Reviews in Charleston, SC

Everything is completely one sided with regard to the contract. Time for the buyer to meet dates is inflexible but not on the part of the builder. Very little contact between contractor manager and the buyer. No real effort to repair punch out items

We only closed on our home a month and a half ago and still have several unresolved issues. We will hopefully meet in person with our customer service representative shortly He has reached out to me with three emails and has contacted two subcontractors. I do not want to rate Robert’s performance until he has had a chance to properly address our issues. Initially, I was very pleased with our sales consultant Dana and our building superintendent Michael. They were both very helpful and professional. Trying to work with Pulte Mortgage was such a stressful nightmarish experience that we just paid cash. Our house is just an expensive track home in a nice neighborhood. ... More

We actually really liked everyone in our buying experience ,except there were too many contradicting response and I truly feel we did not get the house we wanted ! The design of the house is perfect ! We aren’t thrilled with 2 by4 for the structure but there was not much we could do about that . The structure and materials of the house to keep it cool are great . Our biggest complaint is we told we could not have a front porch , but why are there several houses that are exactly the same Nextdoor to each other on our street ? Why couldn’t we have glass doors placed on our tubs , why is our landscape so poorly done ( it’s awful ) when our neighbors have bigger and healthier plantings ? ... More

We are happy with our purchase but disappointed by some of the small details not addressed until after closing and then other issues that presented themselves within the first month. The issues though, were addressed in a timely fashion.

Average home that could be in any other Pulte community. We thought being in 55+, Pulte should have designs that accommodate seniors such as all zero-step entries, zero-step showers as standard, built-in shower bench should slightly slope forward so water doesn’t pool on bench, cabinets should not hit appliances or other cabinets when open and light switches should be in close proximity to doors instead of homeowner having to take several steps to reach light switches in the dark especially in the garage. These are not things that are difficult to figure out and should be standard for an older demographic. We live in a typical house with no considerations like this and that house happens to be in a 55+ community. On the plus side, our construction manager was responsive and communicative during the build process. ... More

The Del Webb Nexton is a beautiful setting, with quiet streets, beautiful ponds, and exceptional Clubhouse and outside pool. The home building process was a disappointment as limited upgrade options are offered, and the finishing work - caulking, attention to details, etc - is unsatisfactory. However, our building supervisor, Jack, is an extraordinary professional who quickly responds to issues, quickly determines the root cause and makes the necessary contacts to remedy the problem. He really is a very valuable asset to the Del Webb Nexton community. The community itself is very well laid out, with walking paths and well-maintained common areas. My wife and I found this to be a superior community compared to other 55+ offerings in the Charleston area. ... More

dell webb keep changing the closing date ,which cost my wife and I thousands without any type of refund.we were not happy

Builder got way behind initially ad then fired field manager. Hired new manager and everything seemed to be rushed to meet their timeline. They closed us without proper appliances (that we are still waiting o to be replaced.) Roof was not installed incorrectly and we had a roof leak the first night we spent in the home. They would not give us any official documentation of the repairs for our records. We have electrical issues (still), loose wiring in service panel and breakers popping. We still have water retention problems in the yard that need attention. Other than that, everything's great. (sarcastic). ... More

My wife and I closed on our home on March 18, 2021. We did not readily identify many discrepancies during the pre-closing walk through. After closing on the home and moving in however, we identified multiple things that needed addressIng. Specifically, the finish on the quest tub was damaged and needed to repaired, the closet door in the guest bedroom was damaged and needed to be replaced. Several walls needed to be touched up to remove streaks, hall lighting was wired incorrectly and had to be fixed, we have and continue to have problems with the irrigation system from broken sprinkler heads to holes in the PVC under ground. I realize that every home will have workmanship challenges upon completion but the sheer number of issues we have and continue to experience is a bit surprising and unnerving I might add.. Responsiveness to our challenges was good initially , as time passed however, response times grew longer and longer. If this is the response we receive to our problems within the first 90 days, I would hate to see what the response would be after 1,2, or 3 years. ... More

We feel the builder should have been more on top of the problem with window delivery time, notify us of problem which caused them to move the closing several times over a two m o nth period.

We had three different building managers during construction. The first 2 were great but the last one seemed to lack the detailed approach of the others. We were Late e in getting into our house due to the pandemic and when we finally got here we found several things wrong and the house was not clean. The process leading up to the build was excellent. The sales and design staff were very supportive and helpful. We felt that the foundation and build leading up to dry wall were excellent. Most of our issues were things forgotten or related to installers (floor, cabinetry, door That doesn’t fit). After such a long wait it was disappointing to find issues (although mostly minor) in our new home. ... More

Pay close attention to the build process as items are missed

The house was not built to quality standards. too many problems and mistake by the tradesmans that take a of convincing for a house that still under warranty.

Quality of workmanship is subpar! To get something fixed impossible takes forever!! If you measure each room including sunroom the measurements are smaller then what brochure says!!!! Bought property driveway was somewhat flat had walk thru now driveway is 45 degrees which is stupid especially since your selling to an older crowd. I would have had 2nd thoughts if I knew!!!!

The company needs to follow up on claims and try to improve quality of home by reviewing the comments and seeing if they are achievable to make a home flow better. They appear to want quantity not quality!

We were very excited about purchasing a new Del Webb home in Summerville, SC, but needless to say our expectations fell a little short. Poor communications, a delayed closing and poor workmanship were just a few of the reasons we were very disappointed. We paid for upgrades in almost every area, only to be disappointed with finishes, choices available and finally the end product. We are post 2 months closing and still dealing with issues.

Average quality, amenities are very good.

Our first impression when walking the model homes was great. During our build there were a lot of mistakes made. The construction manager we had at first did his best to help fix things. the second manager liked to talk a lot and did not get things fixed. We closed on our house with defects noted and currently no one has come to fix them. The tile layer needs to be taught haw to lay tile, uneven and poorly laid. The painters like to use your kitchen sink to clean their tools and scratch it to pieces as noted to both construction managers and still has not been replaced. There final clean is something called construction clean. You will have to clean your house yourself when they are done because it is filthy. I Truley would like to say something good about my experience, however I feel they are building 500,000-700,000 track homes instead of high-end homes for the money. ... More

When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?

The home is nice but would not give it a high quality rating. As an example there are many issues with the walls. There are nicks and pits in many places. On the hard woods it looks like a stain pen was use to cover up bad spots. And not used well at all. It looks like a kid used a marker on the floor. There are many examples where they cut corners. I just listed a few

Poor workmanship interior of home, dishwasher does not work, poor lawn. Etc..

Do not close on your house until EVERYTHING is complete. Do a in depth inspection. Look at the molding, check the dryer vent hookup, check light fixtures, outlets, etc

Not happy with overall environment but people are very nice

You have to keep bothering them to repair fixtures. Electrical problems etc.

Overall construction is very good but "standard options" should be much better at this price point. Quick examples; you shouldn't have to pay extra to get interior window trim and 5" baseboards; carpet padding should be much better; and garage doors should be insulated instead of single layer sheet metal. We tried to keep upgrades to a minimum because the many of the prices are just ridiculous, but it still took more than $100K to turn the standard house they offer into a house we wanted but could still afford. We did our "final walkthrough" the morning of closing because they were still trying to finish projects which should have been completed the week before. We should have just delayed the closing because getting final fixes to the issues we found during and before that walkthrough has taken more than six weeks. ... More