Del Webb Reviews in Greenville Spartanburg, SC

Being first time home builders, we were naive about the process. We believed the generic response regarding progress. We believed the reputation of Del Webb would provide a quality home and quality experience. We believed Pulte Homes would provide the appropriate tradesmen, materials, and proper supervisors to produce an exemplary home. Unfortunately, we were wrong.

Right now my backyard floods when it rains. My house sits the lowest so the water is collecting from the neighbors behind and above me and possibly other homes. It is being addressed. Pulte does not put a screen door on the slider! I'm going to have to buy a screen door and have it installed. I can't believe there isn't one. It wasn't even an option to be purchased. If you are wanting to put a fence up be prepared to lose some of your yard that you have purchased. The fence is attached to the house and cannot be extended out to include all of your backyard property. I do like the floor and door molding. It really adds to the house. I opted to extend the garage the 4 feet and so glad I did. It makes a big difference. So far the amenities have far exceeded my expectations and I can't wait until the pool complex is completed. The proposed plans look fantastic. The walking trails are also a big plus. The dogs come back exhausted so it makes for a quiet day. ... More

I fell Pulte was unprepared for dealing with Greenville county and the way the county did things, with all the other home construction I’ve seen, the labor pool was extremely limited and Pulte has had trouble finding skilled workers which has been evident which resulted in a lot of sloppy workmanship, and Pulte was unprepared for the overwhelming response there has been to build here. With the exception of Van *****, my 4th construction manager who was a super hero, communication barely existed. I did not receive any updates unless I asked for them repeatedly, even then the information was vague and informative. I feel Pulte was not upfront with me about why there were delays and the big one, that the flooring in my house was stolen 3 times. The first time from the garage and the other 2 times after it had been installed. The first 2 times I was never informed about it, Third time I found out, but not from Pulte. Since our closing on June 16th, 4 months after our initial closing date of February 16th, we have spent almost every day waiting on various trades to come and fix something, many times they had to fix what someone else fixed. The biggest nightmare, and still dealing with some of its consequences, was not having any hot water to our kitchen faucet. The hot water line was hooked up to a cold water line behind our fireplace, which then resulted in having to replace the fireplace to a flood in the second bedroom closet due to temporary drywall repairs where 2 screws punctured two water lines. Overall there was a lot of sloppy work. I want to reiterate that Van ***** came in 2 weeks before our closing and did a fantastic job so were able to close on time. ... More

I have been living in my home now for 2 months and nothing to date has been addressed or corrected by builder or management personnel.

I am very pleased with the Del webb life style; however, (1) HOA rules should be explained prior to purchase not 2-3 weeks after moving in (2) the quality is less than average when you consider that most of the buyers are used to custom building a home, (3) at the pre-closing you most sign that the home is a100% or you cannot close ( it had and still has issues), (4) getting warranty issues answered (must less fixed is a slow crawl with little response), (5) I have a list of 14 things that need to be fixed (they have completed 1 and 1/2 way completed another). I do understand that they are beginning to schedule in person follow ups with owners at this time. I look forward to getting my warranty concerns fixed. ... More

Your buying a lifestyle, not a custom, or quality home! Lifestyle is a ten, quality of painters, electricians, skilled labor is a (1) Embarrassing finishes!

We are generally pleased with the overall experience. The sales and financing operations were easy and responsive to work with, but the sales lottery system was tricky at best and somewhat aggravating. The design group was thorough and presented to options clearly. The construction standards are at or above code, but the contractors were not concerned with the final product, i.e., who would intentionally install a bent exhaust hood or misplace porch support posts by several inches. With so many homes under construction, it is very difficult to manage every detail in the process, so the contractors and subs must be totally reliable. As the old saying goes: 'the devil is in the details'. Also, the timelines for completion were sometimes not reasonable. Our construction manager, Jake, was very positive and conscientious and was always willing to listen and discuss/explain. He met with us on-site any time we requested it. He responded to every concern and attempted to correct them, but he appeared over-extended in his assignments. However, the responding subs were not as conscientious did not always completely correct the problem. Some issues carried over to warranty issues and still are not resolved. Coordination among the subs for warranty work seems to be lacking, i.e., the painters arrived to paint our defective pocket door before the repairs were done, which we are still waiting to happen. Vicki in sales followed up quickly with every request we gave her to our satisfaction. Robin should be given a gold medal! We are looking forward to working with her. In closing, we are excited and pleased to be part of a Del Webb community and are very much enjoying our beautiful new home ... More

We are excited to be part of this community. The amenities will be amazing when everything is up and running The team was not prepared for the amount of interest in the neighborhood. They need to slow down the sales and work on the quality.

My new home purchase went very smoothly. The build quality is strong, the finishes are clean, and the home was delivered in great condition. The buying process was clear and efficient, and I always felt informed about what was happening next. Overall, I’m satisfied with the home and the experience.

Firstly, do not use Pulte Mortgage! The amount of ridiculous letters of explanation was not worth the $15,000 towards a rate or purchase price buy down. Secondly, the community will be nice but the speed in which the homes are built is fast and it shows in the quality of the craftsmanship. We’ve been here 2 months and are still finding small problems with the homes such as windows that don’t lock, missing latch for interior french doors, sliding doors that are cracked and do not slide smoothly, subpar cabinet and trim work. They do respond to our inquiries in a timely manner but it does take a bit of time for our issues to be addressed. The home itself does look nice and is comfortable with a great floor plan. We believe it will be a great community and we hope that the construction of the community center goes well as it looks like the construction company for that project is taking its time. ... More