Del Webb Reviews in Hilton Head, SC

Home buying and building was fine but the appointment to choose all your decorations was awful . You are not allowed to see the choices in advance, you don't know all the decisions you have to make. It becomes overwhelming. And then you are not allowed to change your choices when you leave the 3 hour meeting. So you end up living with choices made in the spur of the moment and not thought out, what no process to change those choices until the finished home is yours.

We were fortunate to have an excellent Construction Mgr. in Mike Phelan. He kept us updated on a weekly basis as we were over 300 miles away. These homes are not inexpensive and we are very pleased w/ the overall quality. We hired an independent Home Inspector who also kept us updated and advocated for any items needing correction prior to both the pre-drywall inspection and closing. We highly recommend you do the same. We are pleased with the purchase!

The purchasing, closing and move in process was exceptional. Everyone was very friendly and helpful. The only negative is working with PULTE Mtg. Co. The entire process of getting mortgage approval was horrendous. The mortgage payoff process was the exact opposite. That went smoothly and we were walked thru the process by one of the PULTE people.

Thus far, I have been very pleased with the entire building process from start to finish. I appreciated how I was kept informed throughout the build, not only with updates, but with accompanying photos of the home. Now that we are settled in, Pulte has been very responsive and quick to address some of the minor post closing issues that have arisen.

Multiple visits required to do repairs and replacements after move in.

Low quality materials in a home in this price range, like using copper clad aluminum electrical wiring and interior walls with 24” on center studs.

Buying process wss ok Definitely a lack of communication from the sales team once we signed and verbal commitments that were made were not honored. Workmanship is terrible. Wrong way (left v right) deadbolts on doors Same on toilet paper dispensers. Paint is peeling and/or is not fully covering the painted areas. Shower handle installed incorrectly. Damage to several of the door jambs on the inside of house that were not repaired or repainted. Chips in countertops. Many other issues to list. Very disappointed in the quality of workmanship and attention to detail.

We are extremely happy with our buy from Del Web

The experience with Skyler was fantastic. He was always professional, responsive, knowledgeable, and genuine. Enjoyed working with him. While installing lighting fixtures and ceiling fans there was limited wooden support around the ceiling electrical boxes to secure. Wire shelving had a number of imperfections in the installation, but Skyler was able to get this fixed quickly. Overall, minor mistakes were made but corrected by Pulte and their team quickly. Completion of home was on-time which was great.

The project mgr assigned to my home was very thorough, responsive, top notch.

Our sales center rep was thorough and gave us options - not pushy or aggressive. We did hire a buyers real estate agent - lives in the community so knowledgeable -he was with us all the way. Design center meeting was good, lots of choices so do your homework so you have an idea of colors and style. Construction managers kept in touch with us weekly and we traveled in for walk through before closing the framed walls and then for a final inspection. Minor corrections were done prior to closing. And we have a one year warranty for anything we notice going forward. We are happy customers!

When looking at the model you never get the impression that there is such an upgrade within each of the units. Once you get into the design section, the upgrades are so overly priced and the quality of the workmanship and materials is not what it should be for the Price.

terrible time frame they treat you like just another buyer not attention to customer service or delivering a quality product

All good. We are happy.

On closing, we did not get a mailbox key. Nobody at Pulte took ownership to resolve this, instead, they made it my responsibility. After many weeks of promises and inaction, one person finally came through in helping out after I stated I was going to elevate my request into the public forum. That one bad experience created huge ripple effects due to critical mail not making it to us. We are still dealing with the fallout of this, even though we moved into SCHH on 1/28 and it is now 3/4. Thanks to the one person that, after almost a month, stepped up and helped out. NOTE as of 3/4, we are still not getting mail to our mailbox. I have to go to the post office annex to pick it up. Once super bad experience created ill will in an otherwise smooth transition ... More

We had a great experience with our home build. Art helped us choose the home interior and exterior, Donna, and our realtor, helped with choosing interior options..flooring, kitchen and bathroom fixtures. Kevin and Mike were wonderful with keeping us posted in the home build, and answered all the questions we had. Thanks to everyone for making our experience enjoyable

The craftsmanship wasn’t all that great. It seems like the building of the house was rushed

DO NOT TAKE any Del Webb answer at face value. Constant vigilance of their actions is mandatory by the buyer. Blue tape items were not fully completed even though they were stated complete. Pre-closing inspections should be done by trained inspectors (my mistake) and should take at least a half day. Buying quality surveys should never take place 1 -2 days after closing. Earliest should be minimum of 30 days. Successes and faults can not be properly assessed after 1-2 days.

A truly great experience, LANCE was exceptional, in every possible way, now that we’ve moved in after the sale, he still is standing with us beautifully. Emma, our sales liaison person did a really fabulous job as well as Donna the decorator liaison, and everybody along the way The build was well done, executed in a timely manner, the quality of the construction is truly exceptional, and the fit and finish inside is showcase level Everyone all along the way has been very accommodating, and it was a very positive and joyful experience.

Steve was amazing to work with. He was very thorough during the closing process and made sure we had all the information we needed.

Limited options but charge premium prices

I love my new Del Webb home. I have also learned a good bit through the process. Be involved in the process, ask questions, and do your walk-throughs/inspections. There were some minor items caught during walk-throughs, and some questions raised and answered. The biggest thing that I learned is to ask more questions next time. While there are things that you cannot change, you can add (at a cost). Some examples are electrical outlets - while you cannot change where the current ones are, you can add additional ones. You cannot change the switched outlet - for example. However, you can add outlets - like a primary closet, an extra outlet in the garage, and a TV wall mount outlet. I mentioned good quality - the only disappointment is with the cost of the house; some of the standard items that are included are cheap for the price point, like bathroom cabinets. You have to upgrade them to avoid the basic particleboard cabinets. Wish there were more selection for bathroom faucets - I like to have one faucet that controls both hot and cold, and not one for each - not an option. The tile selection for your bathroom becomes the selection for the laundry room as well. Minor things that could improve. It can be upgraded later, but it's hard to justify the cost. In the end, my house is well built, and we love the layout. Going through this process, I would tweak things if I did it again - but all minor. ... More

Our home buying experience was positive all around. The planning meetings, the available options, the walk throughs, and the fact that the home was finished on time made the whole move worth while. Steve, our general contractor, was very informative and friendly - and is still available for questions and assistance. Our home seems well built, all the options we chose are excellent, and the appliances are great. I would recommend buying from Del Webb at Sun City Hilton Head!

We moved here from out of state and very much appreciated the weekly updates provided as well as the quick response to our questions. Everyone we dealt with was very professional and a pleasure to work with

Any issues we had lance took care of them, the house was ahead of schedule, my only concern the yard could be smoother it seams a little uneven