Del Webb Reviews in Hilton Head, SC

Construction managers were very responsive.

We looked forward weekly to seeing the progress of our home.

Having come from a background as a custom home builder the overall experience with Pulte was less than stellar. There were deficiencies in the customer experience from the information provided on availability and timelines of lots we wanted to, the workmanship and pride in doing a job well and right the first time during construction. The end result is a home that is probably well built in general with many flaws that may not be noticed by anyone but the owners. The construction Manager Carlos worked hard to do what could be done to improve the experience.

No, thanks I am done with this document.

Watch your house get built and point out what looks wrong. Don't wait until the closing day to review your home. Get a good 3rd party home inspector.

Promises may not be kept. Pay attention to the process. Many things were told to us and they were not true. The actual building crews lack safety concerns, leave trash at the building site and just do not have experience in home building. The construction supervisors are trying to do their best with what they are given to work with. This experience has been all Pulte's way. There were no change orders accepted. None.

We found that after completing our design selections there were several misunderstandings as to what was or wasn’t included. It would be helpful if a final visual representation was provided to avoid confusion. Quality is satisfactory but we found several small flaws and issues. We’ve brought these to the attention of our customer care associate. I’m hoping we’ll be pleased when the issues are resolved

We have little experience in buying homes, as this is only our 2nd home purchase. The selection of options was not well managed, as the salesperson involved didn't keep us informed of the overall costs of the options, so when we got the bill, we had grossly overspent our budget. The build process seemed to go alright, but we discovered in our pre-closing walkthrough that multiple walls were not straight and/or not forming orthogonal corners; also, there are several other ways in which the plan was a bit deficient -- like a master bathroom suite with only one towel rod (since there are two sinks, a bathtub and a shower, shouldn't one expect at least two towel rods?). There have been many defects identified (windows with defects, cabinets with splitting of the wood, missing deadbolt hardware, etc.), and our overall impression is that the house was built in haste, and not always carefully done. We're happy, generally, with the outcome, but there are many things that we'll want to change now that we have moved in. It is very important to inspect every aspect of the build personally, to ensure that the quality issues are caught early... ... More

This is the second time buying a Pulte home. This time our construction manager was great. Unfortunately, not all contractors were. He did his best to manage the situation but we had problems that took several visits to get right. These homes are not cheap and you should expect them to be worth the money. Have them fix what is wrong. Don't just settle for bad details.

Bring your own realtor when dealing with Del Webb. My construction manager was fabulous but the work done by the subs was less than good.

Our project manger, (builder) was excellent and kept us well informed as to the progression of the construction of the house. He was honest and timely in responding to our questions. Our salesperson was helpful in the beginning but was not good as the build progressed. He did not respond to emails, texts, or phone calls on numerous occasions. This happened many times. There were mistakes made on things we added and changed. We were very disappointed with him. Our realtor said she would never refer anyone to him again. We were also disappointed in the lady who was our design consultant. She cut our three hour time period short because of a personal matter she wanted to take care of. Our decisions were made very quickly. I tried to change something several days later regarding the model of the gas range and she would not let me do it. This was a minor change from having the controls at the top of the range to having the controls at the front of the range. Our lot had not even been graded yet but she would not let us make the change. ... More

We moved here from the west coast where over the years we had purchased several brand new homes so know what to expect and are familiar with the interactions with builders. This home has a nice layout and great neighborhood but the quality of the build is mediocre at best. The house serves its function of giving us shelter and making us comfortable but it comes with sacrifice of a good quality build. If we had to buy again in this region it probably wouldn’t be here. We paid premium price for average house.

The construction of the home is well built and energy efficient. It the finishing work we have a problems with especially the painting and cleaning up before walk through. The other problem we had was landscaping, sod. The homes are being rushed through actually so that they can close on homes. The community and amenities are wonderful. We had a great experience with Pulte financing personnel. Needed several work orders submitted for finishing work inside and outside to bring home up to new move in condition. Lack of attention to detail work. The repair workers were excellent and did better job than the building workers. ... More

Our sales person, Jarrod, was very responsive and reachable during the entire process. He was compassionate about our concerns during the build process. Our build went extremely slow, with nothing much happening for months on end. We wished that the communication of reasons for delays were provided to us in a more effective manner to alleviate our anxiety. Overall we are pleased with the outcome and love being a part of Sun City. We would not recommend building, but instead buying a spec house that has already been built.

They push way to hard to close when the home isn’t complete

Carlos has been great in trying to solve quality issues

Carlos, our final constructions manager was great.

Lack of attention to details and poor supervision of workmanship resulted in many issues of less than acceptable quality.

Sales persons jaded attitude, can’t get punch list completed

Once in the home, we feel that we have a well built home, but the finishing work is really disappointing.

Great challenges facing all builders that are difficult to manage. That said, the list of issues is a lot to manage after closing. Responsive but slow to actually correct.

Everything above base price is an option. One selling agent better than others. Once you move in, you transition to their work order program which doesnt work well and many delays. Make sure you list Everything possible on final walk thru and be very specific! Be prepared to clean your house before moving in. One Supt. much better than others also.

Get a real estate agent to handle communication with Pulte. Responsiveness needs improvement.

What became clear to me during the building process is that Pulte is trying to build too many homes too quickly. Quality of workmanship is very poor and all installed kitchen appliances had issues. Their warrantly mostly ensures that issues are corrected, but what a pain. For the money paid, especially for upgrades, the work should be done correctly the first time.

Good floor plans, great field agents trying to do the best they can with overworked, under trained tradesmen (esp. painters and drywallers) Electrical layout doesn't make sense.