Del Webb Reviews in Hilton Head, SC

There are some design flaws. Overall build quality a B- Walls are "thin" Some doors have gaps.

We are in our new home and loving it.

Our Pulte rep outstanding. However, contractors need to show for appts. Rep schedules but contractirs no show on occasions.

We loved working with Art, Donna, Caleb and Paul!! Our Customer Experience rep, Sarah, has been incredible since we moved in!!

Overall the house is very well built. I feel there are a few small areas where they could improve the quality of the build but these are very minor issues. I had 2 very good Construction Managers and I hired a 3rd party inspector as well. The Pulte Construction Managers were very good, and my 3rd party inspector helped by having a second set of eyes on the build. In my opinion the issues my inspector uncovered were minor but important. When my house was inspected by the town, I passed every time on the first try. This is a credit to the 2 managers and my inspector.

Didn’t like the paint options, but over all workmanship of construction was very good.

Everything was done with professionalism and understanding. All questions or concerns were handled in a timely manner. Always kept in the loop as the process proceeded.

The Pulte team communicated well and kept us informed with the schedule and any issues. Overall they followed up on open items. Lance was a great manager and was always there for phone calls and issue resolution. Appreciate the teams work and follow up

We purchased our house on a short sale so we did not go through the design and build process. The interactions with the sales and finance teams were good. Quality of the home is below what we would expect. First and foremost is the quality of the paint used and the paint application is very poor. Additionally, there were numerous paint spots on the floor that took multiple attempts by Pulte contractors to remove. The last individual that removed the paint used Laquer thinner which has resulted in apparent damage to the floor finish which we will be identifying as a warranty issue.This is the single biggest complaint that I and the neighbors I have talked to have. Besides the paint there are basic craftsmanship issues such as hammer marks on the garage door header and dented doors and threshold which were replaced. The pocket door between kitchen and laundry room must have been damaged during install and someone attempted to repair it by “mudding” it, but it was never smoothed put or finished. We found this just after moving in and reported it and it has not yet been repaired. A couple of other small items identified at walkthrough have not yet been repaired. Please feel free to contact me for additional information ... More

Julio was my construction manager. He did a fantastic job building my home.

I am happy with the honest and forthright approach of the Sales Staff. I am very happy with the Communication I have received throughout the building process. My Construction Manager kept me very well informed during the building of my house. He also has been very good at following up and correcting any issues discovered during the post construction period. I have yet to meet the person who is to address any other post construction issues that occur during my home’s yearly warranty period. My only comment would be that it would be advantageous and increase Pulte’s Sales to have someone local as a contact especially for us coming from out of State. ... More

Maureen, sales consultant was excellent to work with .

We considered several options and investigated them thoroughly before deciding on Del Webb. While we have only been in our new home a short period of time, we are pleased with the available amenities and how well the grounds and facilities are maintained.

Carlos, Construction Manager, is a consummate professional. He was very thorough, detailed and responsive throughout the entire project. When I had concerns, he went out of his way to make things right. Carlos communicated well and delivered on every commitment. The exceptional service from the whole Pulte team exceeded my expectations.

Carlos was the best. He was responsive, timely and dependable.

A great home and place to live. Only issues were minor and resolved!

We love our new home and the life style at Sun City Hilton. So appreciated the care given to us during the important process of building our forever home by our construction manager, Lance. We highly recommend this to anyone we know interested in a similar retirement experience. Looking forward to enjoying these years with our new friends in this beautiful environment.

Lead contractor very informative about all aspects of construction and answered all our questions. Excellent follow up and addressing our punch list items. Overall, very good experience.

We were very happy with the overall look an appearance of our new home. On final walkthrough, 90 percent of items were minor paint touchups. All appliances worked, floors, carpeting, cabinets and counter tops looked great. After punch list was completed almost all touchups to paint were complete. My only negative would be that the painting could have been a little better (thicker coat). Carlos was an excellent project manager.

Any new home will have things that need fixing or redoing altogether, but you can be reassured that the Del Webb group will get the house fixed to your satisfaction. Our project manager, Carlos, was able to get us in our house several days ahead of schedule which saved us from storing furniture and staying in a hotel. We have been very pleased with the results of fixing minor problems and making sure we love our home.

The experience right from the beginning was good over all. When at closing and asking to wire the closing fees should be repeated through out the process to keep the home owner aware that it is only to be wired. We ran into issues that we could not get our money wired unless we traveled back to New York to be there when the wire was done. Overall it was good. Other than the people doing the building. They need to be more professional about the end product.

Bought a Spec home and selections were good

I hired a building inspector right before my closing and he was very encouraging about value of build and thought it was “better then average “. He will again do another inspection within 11 months before my year warranty ends. Good advice.

To get things done after we are in the house are taking to long. some of your sub contractors are not responsive and slow. We are still waiting for our kitchen cabinets to be finished. they came once and made it worse. The flooring crew came today and looked and said that they have to send a different crew. had this appointment for 5 weeks.

Home build has been great.. very satisfied