Del Webb Reviews in Hilton Head, SC

2nd Construction Manager did a great job of communicating updates. They were still working on house at closing time. Interior paint job could have been better - sloppy in some areas. Construction Manager has been responsive on punch list but still have open items after 40 days.

Reliable builder that knows all the trades and process to make a good home. The original build had many problems, but after closing was able to re work issues out. They need more of doing it right the first time. Excellent support group.

I am pleased with the quality and construction of my home. However, during most of the process there was a lack of communication between Pulte, the mortgage company and my agent. It is because of that there were several delays and misinformation. There was information in the beginning of the process that the buyers should've been provided, i.e. upgrades and what was standard and what was not standard in your home versus the model home. Those small details would have made a difference in the building process. Now concerning Lance, he was and excellent liaison! He was kind, compassionate, and did the best he could under the circumstances he was put under. I could not have asked for a better person. You see I just went through a 30 year divorce, unexpected I might add, and I believe God put people in my path to help me along this new stage in my life. Lance was definitely that person. I don't consider him someone who helped me with my home, but I consider him a friend. He worked well under pressure and delivered a well constructed home. Thank you Lance! ... More

Expectation set of six months to build. Reality was 12 months. I understand this is getting better now. Small issues were taken care of quickly

We dreamed big, kept it real, and they got it done! Despite a global pandemic, supply chain challenges across the country, a national worker shortage, and the highest inflation in 40 years, we are in our Del Webb home, and we love it. No sugar coating...this was a tough time in the home construction industry and our supervisor Mike P. delivered. There are punch lists with any new home build and our team dealt with them professionally and in a timely manner under tremendous stress due to outside economic and workforce challenges. Now we get to enjoy the lifestyle we desired at a great price compared to the other places we considered. ... More

My house was able to move into on a timely basis. However the is a design error with the owner’s suite closet. The door can not be closed without rubbing against clothes. The back shelves can only be reached by going in the closet and closing the door. Responsiveness to issues was good but some items could not be done because of back orders. Our construction manager was through and professional.

Overall, the purchase of the home was easy. We had to go through the bidding process for our lot and would prefer a set price instead. Sales consultants and design studio personnel do not always tell you every option available, but are pleasant to work with. Document everything with an email. Our construction manager was very responsive and available all the time for questions and issues. At pre-closing, we found many issues that were not corrected before closing. Fortunately, we were assured all problems will be fixed and now have appointments with vendors to take care of my three typed pages of problems. ... More

We contracted to buy our home during the height of the market and the pandemic. Prices were rising so quickly so we had to act fast and chose not to buy certain upgrades so as not to price ourselves out of the market. We let the increased prices drive our decisions and didn’t get the lot or home we really wanted. I hope the house is built soundly and that we won’t have any problems down the road. Only time will tell in that regard. For the most part everything is good. Thank you.

Process went very smoothly with no surprises and no unexpected delays.

The process was pretty straight forward. The communication was great from start to finish. Our site supervisor did as good a job as you can with the lack of workers in this environment. We are confident we have a great built home but have only been in for a month. Our biggest complaint was the lack of attention to detail on the finished product. Felt like corporate was in a hurry to close and the site supervisor was being pushed to close. I had to give a lower Value for price pain because the market is just ridiculous right now and the cost of building supplies is through the roof.

The quality of the structure is very good but some of the finishes leave room for improvement. The field manager, Zach, was great! He always responded in a timely manner & remedied the issues. Some of the issues relate to the lack of labor availability…a sign of the times.

Knowledgeable salesperson, great plans with lots of options made buying easy. Build process was explained well, and necessary changes were resolved as quickly as possible. Pleased with final results.

We are enjoying our new home I only wish that the finishing teams would have taken more care trim that does not come down to the floor on doorways holes cut too large for fixtures flooring not done completely the finish on the tile in our master bath these are just some of the things that I wish they would’ve taken more care with

Allow brick or stone facades to houses (as formerly done).. Allow wash tubs in garages (as was done up until recently). Allow pocket doors as an option. Allow pantry doors to open “out.” Note: we paid a carpenter to change ours. One of our better decisions was to use Pultes mortgage, insurance, and legal firms. The coordination between them was seamless and perfect. Made our job much easier.

Beautiful home with large closets and bathrooms

Beautiful home. The interior design is what people rave about. Large kitchen with a huge center cooking island. Master bath walk-in shower is fantastic. Lots of options for the size of the porch/sunroom.

quality of all products used

Good experience but follow up on issues can be slow. Closed 6 weeks ago, but refrigerator is still backordered. Closet rod pulled down nearly 2 weeks ago and still waiting on repairs. Lawn care included in HOA, but have had our lawn mowed for 2 weeks.

Yes, competent, honest and experienced

Overall I am satisfied with my new home in Del Webb Sun City Hilton Head. As far as a well built home it’s hit and miss, some of the work appears to be done by experienced craftsman while other work shows the results of inexperienced overworked migrant workers. These homes are built on a concrete slab which I am told should cure for a month before constructed upon. Del Webb/Pulte starts framing the next day or two after pouring the concrete. I home I don’t pay for that down the road with settling.

They give you what you ask for at a good price. But leave something to be desired when it comes to after you take position touch up’s.

We really enjoy the layout and design features of our new home and the modern conveniences that came with it. Even though we have experienced issues with workmanship and material, Del Webb has respond quickly.

Everything went according to the schedule laid out at the start. Problems were small and addressed quickly.

We signed the contract to build our home in late February pre-pandemic. Despite the COVID challenges, our home was completed on time. There remain a few issues to be resolved, but for the most part everyone has been responsive.

landscaping disappointing, drainage issues yet to be resolved