Del Webb Reviews in Austin, TX

I'm happy with my home. Very few issues needed addressed.

Would recommend, good experience and more…

We love the neighborhood, and the buying process was great. The value for the price paid was not so good, for example, the windows are out of square by more than 1/8” (noticeable difference when hanging blinds); some of the walls are not square which causes the doors to look out of alignment, back door is not double panes, so you can feel the heat or cold radiating through the glass, electrical plugs put in weird places (right next to corners). I appreciate the response to some of the issues we have had.

have a very open mind and be very flexible with your desires

If you want to build in Sun City you don't have a choice - it's Pulte. We found the design experience difficult as the design center online has a good number of selections, but "no image available" on most items. This makes it very difficult if you are building from out of state. Quality seen at the initial walkthrough with framing, plumbing, HVAC in place was concerning. Detail work at the finish was inconsistent and not good in most cases. Main issues that will be expensive and time consuming to repair - 1) flat paint on all walls, including bathrooms. The company has to paint all the walls so why not use a slightly more durable sheen like eggshell or satin; 2) and the worst kitchen cabinets I have owned in the last 30 years! The biggest problem is with the drawers and pull-outs. The edges of the drawers are unfinished and full of splinters! The drawers also fall off the tracks easily and require a repair request to get them back on track. Horrible! The cabinets in the models homes are very nice. The cabinets in the new builds are from a different company. I wish we would have been giving the same quality, especially given the cost of our highest upgraded kitchen and highest upgraded cabinets. I certainly feel that we have been downgraded. ... More

Need to more direct / forceful with construction managers

We were very happy with our builder, Adam Kruse. What a great guy! We were occasionally vexed with some of the forced choices such as carpet in the loft, etc. overall, we are quite pleased.

The over all experience was good.

We had a wonderful experience buying our home from our builder. The builder was very detailed oriented and was able to make sure everything in the house was top notch - it is such a beautiful home!

Visited Sun City in May and designed a home to be built. By the time the decision was finalized we were in a big time crunch but Adam got us a very well accessorized home under our budget. It was an overall great experience.

The home-buying process was extremely easy and well-explained, no complaints. Rachael, the design specialist, was fantastic. The choices of finishes are pretty expansive, and if you have the money, you can buy most everything. Due to the cookie cutter nature of Pulte builds, however, we could not get things like an outlet in the floor of the office, multiple paint colors, dimmers on any of the lights, or a wet bar. The kitchen and bathroom cabinets are definitely “builder quality,” and there’s absolutely nothing you can do about that, unless you do it post closing. Overall, we are very pleased with the process and the product, and would recommend … as long as the buyer does not seek a true custom build. ... More

Although we are very happy with the home, we’ve lowered our ratings as a small issue (identified in the pre closing inspection) remains unresolved - despite repeated promises to address it.

Our home buying was so pleasant and all that were involve was amazing.

Sale was great so pleased with the staff. The few problems I have had they fixed immediately, very professional. I love my new home!

Sales staff was most helpful and fully answered all questions. The construction manager quickly handled the few issues that were found and a few we did not even see.

Sun City definitely is great place to stay and retire. Pulte as a builder is just an average builder compare with the rest of the builders in greater Austin and particularly in Georgetown. Pulte has great floorplan and option, but workmanship and materials are again just an average (nothing to boast about it). The price of the house itself is overvalued but again being located in Sun City it is a fair price

The cost of the home after discounts was still high for the market and the appliances and many of the finishes are low quality. I felt pushed to use the builder's title company and the builder did not cover many of the typical seller's closing costs. I was told it was because the discounts were applied to the price of the home rather than the closing cost. However, the cost was high for the market and significantly higher than the appraised value.

Home is beautiful and everything I wanted. However, the landscaping is substandard. Sod is 50 percent crabgrass and I was given one dead tree. I pointed this out to the site forman and he called the landscaper who said the tree is only in shock. All the leaves are brown and falling off. The tree is dead

We love Sun City, our lot selection and house. Terrible landscape and sod job. No gutters means beds wash out every time it rains.

The entire process was very positive and enjoyable. Highly recommend the Pulte Team.

It is first time to move in a new constructed house, though I had owned 6 houses before. Interior and outdoor nice. Kitchen has many built ins which is very convenient.

Buying our new Sun City home was easy. We purchased an inventory home so we didn’t go thru the process of working with the design center to pick out flooring, fixtures, tile, etc. Escrow was quick and easy. There were just a few items that we needed to have corrected after moving in. These items were quickly fixed. All in all, it was a great experience and we love our home.

Builder process was good. I felt like they kept us informed as to what was going on and at the end went over all the features of the house in great detail and provided amazingly helpful information on how to maintain a number of features/devices in th house. Really love that!

Home seems well built with minimal "new home" repairs. Customer service on "repairs" is good. Unfortunately, the process of getting a mortgage through Pulte is a real pain in the butt. Multiple "reps" and "advisors" involved and none of them communicate with each other=confusion and incomplete directions. The Sun Cities are great, but buy a resale home, not a new home.

Save your money. I bought a $150,000 KB Home in 2005 that had zero upgrades and was more focused on craftsmanship than this $650,000 Pulte home. Baseboards and door trim cut short and filled in with caulking. Wavy baseboards down the wall. Trash drawer bearing falling out. GFCI breaker keeps tripping. That's little stuff. I'm waiting on the big issues to show up. I doubt this house will last over 10 years without a serious remodel. Additionally, if you live in an unfinished neighborhood, you will be living in a dump with constant junk in the street and trash (Beer cans, food wrappers, construction materials) in your yard from the construction workers. Pulte doesn't make them keep the area clean. The only positives is that it energy efficient and Pulte does respond to warranty calls. Unfortunately, we had to buy new build as we are under 55. Our plans are to sell this one and buy an older "non-cookie cutter" Dell Webb built home when I turn 55. ... More