Del Webb Reviews in Austin, TX

After closing, it has been a nightmare. I have had multiple warranty issues as well as poor follow thru from the builder. Still living out of boxes because issues haven’t been resolved since Closing on May 21, it’s now July 5. My life, my schedule has been disrupted,disregarded and disrespected.

The home experience was great.

Huge disappointment with construction and delivery. Still open items from the initial walk through over 2 months ago. Home was embarrassingly filthy at delivery. Sales was spectacular but construction sucks!!!!

Our Del Webb home was everything we could imagine. The house is well put together and the attention to service after the sale has been excellent.

Working with the Pulte group was very easy. Every part of the process went very smooth.

..nice finish out and good value ....

One third of my backyard I have no access to. Wasn't told I would have access to this part of my backyard unless I paid for a ladder. Why would I buy a piece of property that I don't have access. I've gotten no help with resolving this problem.

The buying and building has been a very easy process. The Pulte/Del Webb people we've dealt with have been awesome.

Sadly, Del Webbs promise of a quality home was spoiled by the builder Pulte. Had I not hired an independent inspector the quality would have been far worse. Issues included the lot being impropriate graded so that water was channeled to the house instead of away. A crappy foundation poor. Frames that were not attacked to the footer. Broken trusses. Posts that did not go high enough to support the roof but ended in mid-air. A quality build would have included none of those. My only regret is that I was not present every day to reject the shoddy materials and workmanship before it was incorporated in my house. They did their best to fix them after the fact, but I cannot say that is Quality, since they would have gone unfixed if I hadn't insisted. ... More

We think we made the right decision in moving to Del Webb, but were surprised about how many items in the house that we thought would be included, cost extra, driving the price higher when we had to make our design selections, months before the build (and could NOT make any changes). We are disappointed that the house seems "low end". The quality of some of the materials and labor are sub-par. If your expectations are low, this would work for you.

Our recent home build was mostly positive. Our building manager was fantastic as was our closing specialist. They went out of their way to help us as much as they could. The sales team did their job but offered no help when a problem arose regarding our funding of the new home. Overall however we are reasonably happy with the home and very happy to be a part of Sun City.

It was a truly great experience. Everyone was very professional and prompt with all of my numerous questions!

Overall it was a good experience. My major concern is with the subs and their desire for quantity over quantity. It was always corrected but the point being, why not do the job right from the beginning.

I had a great experience with the Sales person we had , and our Construction Manager. Very attentive with our needs, and communicated well.

The sales, design center and electrical representatives were all spot on with their information; very trustworthy. Our construction manager and warranty manager are fantastic. The Pulte title company was seamless.

Communication was excellent and was a great experience.

Everyone I have had the pleasure of dealing with was exceptional

The entire experience was easy and stress free thanks to the construction manager Ben

From our first visit to look at Sun City to now our fourth week in our new house, everyone was not only outstanding in their function - sales, mortgage, construction engineer - but also made us feel as if we were being supported through the whole experience by a good friend. Responsiveness to needs, questions and concerns was always fast and followup excellent. Can't say enough good about the Sun City/Pulte people we interacted with.

The new house “concept” is outstanding. The actual product delivered by Pulte, not so much. This was not a designer home by any means, but it does have some very nice features, which you pay for. The people you deal with are very nice, but no single person can make up for poor construction practices. The “finishing” in our new home leaves much to be desired. There are many spots with no paint at all, windows were damaged in installation, doors do not close properly, many drawers in the kitchen are already broken, the list goes on and on. Pulte is telling us that they will fix everything that is wrong. But the point is that many if not most of these problems could have been avoided with a little more oversight and care during the installation or finishing phase. Overall, I am highly disappointed in the final Pulte product. ... More

Adam was the salesperson with whom we worked, He was always quick to respond, was consistently professional. Kevin was the building supervisor and he was great. Such a nice person, clearly concerned about making our home something we could be proud of.

The quality and workmanship I believe is slightly above average. The price is attractive when considering prices in other parts of the country. Overall I’m very happy with our new home. One of the most impressive features of del Webb is the constant follow-up and communication of del Webb with the buyer. Jim in Sun City Texas.

Craig and Jocelyn did a great job getting us the exact home we wanted.

Good until closed on house then no one to followup on problems or instructions on how to use smart home features which I paid extra for.

We had a great field manager who was very responsive to our needs and did a quality job. The only disappointment was the quality of the interior paint.