Del Webb Reviews in Austin, TX

The house is/was as expected. We have had an issue with the Oven Microwave unit. Oven does not heat above 260 degrees and we anticipate receiving a replacement on 11/14/22 which is 58 days form our move in date of 9/22/22. I asked our construction manager for paint codes, exact color or interior touchup paint and never received s response. I also asked for the trash cans for the trash cabinet to which there has been no response. We finally located the correct size and bought them ourselves. The sod we received was infested with grubs and bugs and we have had to resod the lawn. Otherwise we love the house. ... More

I did not realize how energy efficient a home could be until now…

Fixed contract..no surprises. Great home value. Overall very happy.

From the beginning of the home purchase process to closing the experience was smooth and professional.

The quality of sod is different from house to house, I don't know why. Surveys were submitted very soon after the papers were signed, and now have found several mistakes, the survey should be sent out weeks after someone moves in order to get an accurate response.

Normally, new house closings get delayed. COVID added significantly to those delays for a total of six months after the original estimated closing date. The construction supervisors were/are run ragged trying to get things done on time. Some options were dropped between option selection and construction, but Pulte fixed them later. We love everything about our new house and Pulte has committed to fix the remaining problems.

Pulte Homes did an admirable job of building our new home in the Del Webb community of Sun City in Georgetown, TX. While not a fully custom builder, the value per square foot seems to be in line with other volume builders. There are adequate choices to create a home that meets most requirements. In addition, the amenities available Sun City are amazing.

German was my sales guy...he went out of his way to create miracles for me. I would highly recommend him. Adam is the construction leader. He is awesome! He communicates clearly, he goes out of his way to make sure things are right. When he says something, he sticks to it and follows through. He was a pleasure to work with.

I enjoyed working with the entire team at Pulte. Although the home was delayed, the final home was beautiful; worth the wait. Ed and Adam helped through some rough spots and delivered the home I wanted.

It was five days short of a year from buying the house to closing on the house. Supply problems worker shortages and other factors all contributed to the problem. Pulte did a good job considering all these externalities and it would be hard to have expected a perfect experience. We’re glad to be in our new house and look forward to living here a long time.

I sent a list of items that were not done or were missing and they worked through the list very timely and made sure I was updated as things progressed.

If you get granite, it may not look like what the sample showed. It might be lighter, darker, not as much variety in color, not consistent design, etc. Brick choice will also not match choice as may be lighter than sample. To get the color of cabinets, we had to upgrade to self-closing and pull-out trays which were more expensive since there were only 2 VERY basic colors. Home clean up left much to be desired and are working on items. Grass is lumpy and needs topsoil in many areas as not rolled enough for even surface.

I have 2 particular issues to describe. During the decision to purchase process, I became aware of the issue of hard water and a water softener system. At 81 years of age, I have been exposed to all kinds of water over the years, and never had a problem with any of it. After taking possession of the property, I became aware that there is a problem of the hard water having a serious adverse effect on the plumbing, making a water softener system a necessity. In my consideration of what facilities and systems to include in the home, no one made sure that I understood the substantial problem with hard water. Had I known such, with little doubt I would have had such installed during construction. Through after the fact contact with Massey Services, I became aware of a serious problem in Sun City with termites. I was not previously told of such. I can afford to take care of these two issues, but it strikes me that potential buyers should specifically be made aware of these things. I have perhaps half a dozen other small things in the structure, which I presume Pulte will take care of forthwith. ... More

It is a great community and the homes have the right focus for over 55, 2 things could be improved - 1) a more dependable approach to developing closing dates that gives the buyer an early heads up a fixed date. 2) my yard needed a lot of work to get the bumps out and grass growing properly.

I have always been impressed with Del Webb homes. This is the second one that I built. We had good people working with us, but unfortunately due to the Covid-19 epidemic there were delay’s with materials and contractor shortages. Our home was delayed by about two month’s in being completed. My only complaint is in the information sharing process. Our sales rep could have taken the time to send us short messages during the process informing us what she knew about what was being delayed and why. We had 3 different project managers during the building process and never received communication from two of them. Our last project manager, Bill, was excellent in responding to questions from us. He is to be commended for an outstanding job. Our new warranty rep is also very good and he is dealing with small issues that were not addressed during the building stage in a very timely manner. ... More

We have had a good experience with the builders, especially during this difficult time of COVID and possible delays.

Steve D is on-the-spot. He made it happen.

House was built and completed in 6 months

We are very happy with our home. It seems to be built very well. However, Pulte Homes does a LOUSY job with the lawn. It’s not rolled and it’s so lumpy I’m going to have to have a load of dirt brought in to even it out.

Overall a pretty good experience from start to finish.

Eddy Huncherick did an outstanding job in helping us navigate the building process.

I love my new house and I would expect there to be problems. Dell Webb has been responsive to all my concerns thus far. I have some unresolved problems that I’m hoping to have taken care of fairly quickly. As I cannot tell you how well they did in resolving these newer problems, I can say that I have no reason to believe they will not be handled in a timely manner. All in all, I think I have a great house and purchased it at a great price.

I love our home but it has some minor issues and I have sent a text to our person who is supposed to respond its been almost 1.5 weeks and still no response.

Lots of paint to touch up on walls, cabinets and trim. Just looks like they rushed to finish. Chips in tile backsplash.

Window sills not finished just chopped off, inside window frames not painted same as wall color, no knobs on bathroom cabinets, paint spatters everywhere including carpet, downspout ran 3’ across from corner to driveway, garage door not painted with 2 coats. Punch list was never completed.